---
description: Discover the benefits and disadvantages of Silvox.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Silvox Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Silvox](/software/1323290/Silvox)

# Silvox

Canonical: https://www.capterra.co.uk/software/1323290/Silvox

> Cloud-based customer support tool for online shops that converts emails into tickets, pulls order data, and drafts AI-assisted replies.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses Silvox?

Small to mid-sized e-commerce businesses and online shops, primarily in German-speaking markets. Suited for support teams of any size using Shopify or similar shop systems.

## About the vendor

- **Company**: Silvox

## Commercial Context

- **Pricing model**:  (Free Trial)
- **Pricing Details**: Flat monthly price per team, unlimited tickets. Starter €49 (3 users, 150 AI analyses), Team €99 (10 users, 600 AI analyses), Business €249 (unlimited). Lower prices when billed through Shopify (€39 / €79 / €224). 14-day free trial, no credit card required.
- **Target Audience**: Self Employed, 2–10, 11–50
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: German
- **Available Countries**: Austria, Germany, Switzerland

## Features

- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Collaboration Tools
- Customer Database
- Macros/Templated Responses
- Multi-Channel Communication
- Prioritisation
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Third-Party Integrations
- Workflow Management

## Support Options

- Email/Help Desk
- Knowledge Base

## Category

- [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software)

## Alternatives

1. [Zoho Desk](https://www.capterra.co.uk/software/169505/zoho-desk) — 4.5/5 (2216 reviews)
2. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4116 reviews)
3. [TOPdesk](https://www.capterra.co.uk/software/127562/topdesk) — 4.4/5 (111 reviews)
4. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3494 reviews)
5. [Freshservice](https://www.capterra.co.uk/software/132997/freshservice) — 4.5/5 (805 reviews)

## Links

- [View on Capterra](https://www.capterra.co.uk/software/1323290/Silvox)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10268118/Silvox/> |
| en-AE | <https://www.capterra.ae/software/1323290/Silvox> |
| en-AU | <https://www.capterra.com.au/software/1323290/Silvox> |
| en-CA | <https://www.capterra.ca/software/1323290/Silvox> |
| en-GB | <https://www.capterra.co.uk/software/1323290/Silvox> |
| en-IE | <https://www.capterra.ie/software/1323290/Silvox> |
| en-IL | <https://www.capterra.co.il/software/1323290/Silvox> |
| en-IN | <https://www.capterra.in/software/1323290/Silvox> |
| en-NZ | <https://www.capterra.co.nz/software/1323290/Silvox> |
| en-SG | <https://www.capterra.com.sg/software/1323290/Silvox> |
| en-ZA | <https://www.capterra.co.za/software/1323290/Silvox> |

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