Virtuagym

An analytical and efficient tool to boost my business

Comments: As a personal trainer, this platform has been an indispensable tool to boost my business and provide a better service to my clients. Also, I can easily create personalized training programs and adjust them according to the individual needs of each one.

Pros:

What I like the most about this platform as a personal trainer is its analytical approach and its powerful management tools. This platform allows me to closely monitor the progress of my clients, as well as analyze and evaluate their physical performance.

Cons:

Although it is a very complete and satisfactory tool in general, I must mention that the aspect that I like the least is the initial learning curve. At first, it can be a bit overwhelming to get familiar with all the functions and features of the platform.

Consumer Feedback

Comments: Overall, I am happy with the functions of the product. The team has shown a tremendous desire to meet any of my goals and needs and works in collaboration with their clients. They have helped me set the system up after transferring from a competitor, the client experience is outstanding, the tools available are great for gym specific needs. I am completely satisfied with the product and only wish to see some advancements in payroll processing to reduce management time.

Pros:

I enjoy the ease of communication between club goals and client goals. The use of the message boards, program design tools, app sign in functions, and scheduling have helped make this product a great success for our team and for communicating with our members

Cons:

I dislike the inability to track payroll. Payroll has become a manual process where each day needs to be logged and accounted for rather than automated through services rendered. Further, the inability to adjust previously logged sessions: i.e. book a client, client cannot show up, scheduled time of appointment has passed, and we cannot undue the session. Makes it difficult to track sessions completed and payroll.

Lacking in development

Pros:

Liked the graphics for the exercises, nice and clear to understand each exercise from the images.

Cons:

Had issues for many months just to set up the direct debit to pay for the software. At the time of use the app it was really lacking in development, from aesthetics to functionality. Other competitors had much better functionality such as habit tracking. The only option was to link with Paypal which had quite big payment fees.

Happy with our service

Comments: It has been very beneficial to every day use. From setting up new membership to taking payments

Pros:

Was easy to set up with the one on one help going over all features and way to use them. It make our book keeping easy and membership and payment management is awesome.

Cons:

Tech support not available 24/7 if there is a problem can take days to fix. One of the features my members like most was when they scanned in at gym door it greeted them by name and told them how many credits they had left. One day it just stopped showing and after many phone calls still not back up.

What you see is what you get

Comments: Fantastic customer care experience, guided setup done with patience from one of their stuff, always available via phone for quick questions, the product is sleak and customisable to a great extent even without purchasing extra packets

Pros:

Full Features and the pricing scales depending on your business size. That means that you get full service no matter how small your business is. Once you grow, you start paying more. It's a fair model

Cons:

Still no Onefit integration but it's really a minor thing. I cannot find anything else to fault them for