Who Uses Virtuagym?

Health clubs, personal trainers, physical therapists, dietitians and other health & fitness related businesses.

What Is Virtuagym?

Virtuagym is the ultimate solution for club managers looking to take their club to the next level with powerful member engagement and management software. Want to keep your gym's revenue going even when it is closed? Then check out PRO+, a revolutionary turnkey digital membership solution. Stay connected to your members via a personalized app, combine in-facility training with digital on-demand workout videos, and more. Sounds interesting? Book your demo and get ready to transform your fitness!

Virtuagym Details

Virtuagym

https://virtuagym.com/software/en/

Founded 2008

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Virtuagym pricing overview

Virtuagym does not have a free version. Virtuagym paid version starts at US$29.00.


Starting Price

US$29.00

Free Version

No

Virtuagym deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Mac (Desktop)
  • Windows (Desktop)
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training

  • Live Online
  • Webinars
  • Documentation
  • Videos

Virtuagym Features

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Confirmation/Reminders
  • Contact Database
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Electronic Payments
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Employee Management
  • Event Calendar
  • Event Scheduling
  • Group Scheduling
  • Mobile Access
  • Multi-Location
  • Online Booking
  • Online Payments
  • Real Time Notifications
  • Real Time Reporting
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • Room Booking
  • SMS Messaging
  • Scheduling
  • Social Media Integration
  • Third Party Integrations
  • Website Integration

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  • Access Controls/Permissions
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  • Activity Tracking
  • Alerts/Notifications
  • Approval Process Control
  • Attendance Management
  • Attendance Tracking
  • Audit Trail
  • Automated Scheduling
  • Biometric Recognition
  • Biometrics
  • Calendar Management
  • Clock In / Out
  • Compliance Management
  • Customisable Reports
  • Document Management
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Scheduling
  • Employee Self Service
  • Employee Time Tracking
  • FMLA Administration
  • Leave Tracking
  • Mobile Access
  • Multi-Location
  • Overtime Calculation
  • Payroll Management
  • Project Time Tracking
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Scheduling
  • Self Service Portal
  • Sick Leave Tracking
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Off Requests
  • Time Tracking
  • Timesheet Management
  • Vacation/Leave Tracking
  • Workflow Management

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  • Contact Database
  • Contingency Billing
  • Credit Card Processing
  • Customisable Branding
  • Customisable Invoices
  • Customisable Reports
  • Customisable Templates
  • Document Management
  • Document Storage
  • Dunning Management
  • Electronic Payments
  • Email Management
  • Estimating
  • Expense Tracking
  • Financial Management
  • Hourly Billing
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Mobile Payments
  • Multi-Currency
  • Online Invoicing
  • Online Payments
  • Payment Processing
  • Project Billing
  • Projections
  • Purchase Order Management
  • Purchasing & Receiving
  • Quotes/Estimates
  • Real Time Data
  • Real Time Reporting
  • Recurring/Subscription Billing
  • Reminders
  • Reporting & Statistics
  • Sales Tax Management
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  • Data Import/Export
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  • Drag & Drop
  • Electronic Payments
  • Email Management
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  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Marketing Automation
  • Order Management
  • Performance Metrics
  • Point of Sale (POS)
  • Project Management
  • Project Time Tracking
  • Projections
  • Purchase Order Management
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  • Real Time Data
  • Real Time Reporting
  • Reminders
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  • Email Management
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  • Interaction Tracking
  • Internal Chat Integration
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  • Opportunity Management
  • Pipeline Management
  • Projections
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  • Referral Tracking
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  • Reporting & Statistics
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  • Automated Scheduling
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  • Collaboration Tools
  • Color Codes/Icons
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  • Goal Setting / Tracking
  • HIPAA Compliant
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  • Mobile Alerts
  • Monitoring
  • Multi-Location
  • Performance Metrics
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  • Recurring/Subscription Billing
  • Reminders
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  • Member Directory
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  • Membership Renewals
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Virtuagym Reviews for UK Users

Read all reviews

Overall rating

3.6/5

Average score

Ease of Use 3.6
Customer Service 3.6
Features 3.6
Value for Money 3.4

Review software

Share your experiences with other software buyers.

Write a Review!
Jack B.
Jack B.
Commercial Manager
Health, Wellness & Fitness, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 11/03/2021

"Customer and End User benefits"

Pros: Better than every other system we have used when asking inexperienced or junior staff to pick it up and go with it. The user interface for customers is also much easier and better than others, we have had very positive feedback from our gym members. A good range of tools and options that can be set up and customised without having to dedicate additional resource to operate it. The community noticeboard feature has been vital to our customer-centric approach.

Cons: limited connectivity to big brand wearable tech.
We were also unable to use it to manage our online sports hall bookings.

Vendor Response

by Virtuagym on 26/03/2021

Hello Jack,

It is highly pleasant for us to know that our software is helping you to run your business in such a good way!

We are continuously working on improving our product, and offering more integrations is already on our roadmap.

As for online bookings, we can of course help you in setting this up through Virtuagym, so please feel welcome to reach out to us at [email protected] to better assist you with this!

Team Virtuagym

  • Reviewer Source 
  • Reviewed on 11/03/2021
Elizabeth J.
Nutrition Coach
Health, Wellness & Fitness, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 23/01/2021

"Nutrition App/Meal Plans"

Comments: Overall my experience has been well! For the most part about 90% of my clients have been successful using the app. The other 10% really struggle since they are used to the easiness of MyFitness Pal's tracking features.

Pros: I only use the Calorie Counter app and meal plan software. I like that I can see all of my clients food logs, load foods into their meals plans, and customize their macros. It makes it easy to monitor my clients intake to ensure they are hitting their goals to lead to results. Being able to save meals is great, especially when I have clients who eat the same meals a lot, or if I want to save a quick meal for my clients to have access too. I also like how my clients can see the little icon (yellow) to let them know I personally input that food item or created a meal. Overall I have enjoyed using the software!

Cons: There needs to be a way to create a recipe. One like MyFitness Pal, where you load all of the bulk ingredients of the recipe, then attach the number of servings the entire recipe creates so you can log the single serving. It is too challenging for my clients to log food if there is a recipe involved because it is a VERY length process to create a meal based on serving size when it is cooked in bulk. I believe there also needs to be a feature to track the 3 macros in grams versus percentages. Clients have a better understanding when they know "I have to hit 150g of carbs" versus seeing 100% at the top once carbs are hit. In the app, when you click on the percentage circles it gives a large range of macros to fall within. This does not allow for accuracy to truly see fat loss or muscle gain. When it comes to grams of macros, there is a very small window (5g of Pro/Carbs and 2g Fat) to ensure calories are not way over or under. Right now the app can fluctuate 80g which is HUGE that is 320 calories plus or minus on both carbs and proteins , fats fluctuate close to 22g which could be a 198 calorie difference. If someone continually hit high on those macros they would never lose the fat they desired When people input foods, there seems to be a lot of confusion when attaching a portion, or just in general since it autofill's to Macros Based on 100g. I have seen many food items input completely wrong, this could really put someone in a bad position when logging .

Alternatives Considered: Trainerize

Reasons for Switching to Virtuagym: I liked how it was a completely custom set up with a platform for my clients. I like being able to access each clients food diaries as well as have the option to load meals right into their app! It is extremely user friendly on a coaching stand point and I have had no problems navigating it. The price is also much more realistic for me since I am a super small business. There are some small speed bumps I run into, however, I have been good with overcoming them. I do still struggle getting some clients on board to be patient and take time to learn the software.

Vendor Response

by Virtuagym on 31/01/2021

Hello Elizabeth,

Thank you for sharing your thoughts with us!

We are currently working on improving the nutrition app and your suggestions will be, of course, taken into consideration.

Please feel free to contact us at [email protected]

  • Reviewer Source 
  • Reviewed on 23/01/2021
Yormica T.
Owner
Health, Wellness & Fitness, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 07/09/2021

"Review of my experience with Virtuagym"

Comments: AWESOME FROM DAY 1. I LOVE THAT I CAN SPEAK TO A LIVE REP. That's what sold me over other options.

Pros: I like that I can add this as an additional option for my clients, especially because my business is already virtually based.

Cons: I do not like the credits. They can be a bit confusing to explain to a large base of clients.

Vendor Response

by Virtuagym on 13/09/2021

Dear Yormica,

Thank you for providing us with your valuable insight!

We're delighted to hear about your positive experience with us.

Please feel welcome to reach out to our support team at [email protected] so we can learn more about the difficulties you have experienced with the credits system and answer all of your questions.

Team Virtuagym

  • Reviewer Source 
  • Reviewed on 07/09/2021
Valarie A.
Fitness Centre Coordinator/Manager
Health, Wellness & Fitness, 11-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 29/07/2020

"Great for clients, not yet great for the business end"

Comments: We were super excited when we found this software, and thought it could do everything we needed. But as we got into the set up and transferring from our old system it was honestly a bit of a let down. It is a better experience for our clients and that is why we are sticking with it but really hope to see some development on the back end side of it so it allows us to more easily run our business.

Pros: The customer side of this is great. Being able to adjust the app as we want and the ability to program for clients right in the app is awesome. We are getting great reviews from our clients.

Cons: The business side of things need some work. There are very simple functions that the system can not yet do like; limit sale of a membership, integrate scheduling types (appointments, classes, enrollments), adjust membership and invoice dates (after expiry, adjusting payment processing...), payroll report function. It makes it a lot harder on our end to manage our business.

Alternatives Considered: Mindbody and Zendesk

Reasons for Choosing Virtuagym: We were not happy with the price increases of MB and the current functionality

Switched From: Mindbody

Reasons for Switching to Virtuagym: We THOUGHT it would do everything we needed and was some bonuses on the client side.

Vendor Response

by Virtuagym on 31/07/2020

Dear Valarie,

Thank you for sharing your Virtuagym experience!

We're glad to hear that our all in one solution has allowed your business to connect with your members while driving engagement and revenue.

Also, your feedback is very relevant to us as we continue to strive to become the most complete and functional solution for our clients.

Let us remind you to reach out whenever you need us by emailing our support team at [email protected] we'll make sure to address all questions and keep in mind any suggestions you may have to improve the system overall.

With warm regards,

Your Virtuagym family!

  • Reviewer Source 
  • Reviewed on 29/07/2020
Jackie M.
Strength Coach, and Physical Therapist
Health, Wellness & Fitness, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 17/08/2021

"VirtuaGym is an EXCELLENT app, for remote training options!"

Comments: I must say, having [SENSITIVE CONTENT] as our initial rep, then being transferred to [SENSITIVE CONTENT],as our on-board consultant, was instrumental in giving VirtuaGym a FIVE star rating! All staff members were very kind, patient, and knowledgeable. Special recognition to Jalyzsa for going above, and beyond. She KNOWS her material, hands down. No way could’ve Apex Training BBC would have such a beautifully designed app, along with being proficiency taught how to work through the multiple elements of the app. She’s an exceptional asset to VirtuaGym, and hope the company recognizes this.

Pros: Very user friendly! Nice layout, and organization of tabs, and detailed explanation how to navigate through the program. Chat box, and he ring e-mail support is a huge plus.

Cons: There really wasn’t anything that I didn’t like about the software, except would like some exercises with more foam rolling animation for spinal mobilization, and some power bag movements relating closer to Olympic weightlifting. That’s would I’d like to see, such as power cleans, RDLs, and push presses performed with a barbell. I’m a weightlifting coach. Not seeing the Oly lifts in the program was my only disappointment.

Vendor Response

by Virtuagym on 13/09/2021

Dear Jackie,

Thanks for taking the time to leave such a wonderful review!

It is incredibly helpful to know that you like our system and that you consider it an excellent option for remote training!

We are also glad to know how much you enjoyed your onboarding with Jalyzsa! We will, of course, make sure to share your thoughts with her!

As for the features you'd like us to include in some exercises, we will definitely take your feedback into consideration in future planning, but realistically this is not something on the short/mid-term roadmap.

Let us remind you to email any further suggestions and ideas you may have at [email protected]

Team Virtuagym

  • Reviewer Source 
  • Reviewed on 17/08/2021