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What is Pike13?

Discover Pike13, the comprehensive appointment scheduling solution for businesses. Streamline your operations with automated booking confirmations, personalized reminders, and easy calendar management. Maximize client engagement with customizable waivers and policies, and leverage our robust payment processing for seamless transactions. Stay organized on-the-go with mobile access and optimize class capacity with our waitlist feature. Join thousands of satisfied businesses who rely on Pike13!

Who Uses Pike13?

Designed for fitness and wellness businesses of all sizes, including gyms, yoga studios, personal trainers, dance studios, music schools, driving schools, gymnastics centers, and more.

Pike13 Software - Schedule classes, courses, camps and appointments. Built-in waivers ensure that no signatures are missed. Customizable fields allow you to capture the client information you want. Reminders and notifications improve attendance and retention rates.
Pike13 Software - Pike13's reporting options all have one thing in common: each one is designed to help you make smart business decisions. Pre-built reports offer robust data to help you focus on the client and financial data that best measures the health of your business.
Pike13 Software - Embeddable widgets make it easy to display your Pike13 schedule on your website. A free Client App puts your business in your clients' pockets. Available option to brand the Client App to your business.
Pike13 Software - 99.92% uptime means business is always open. Our on-site development team works hard to provide the most reliable scheduling software available. And if you run into an issue, don't worry. Pike13 customer support is the best in the industry.
Pike13 Software - Keep client information in close reach on any device. Quickly view profile information, upcoming activities, account history, and any alerts. Use public or private Notes to add even more detail to profiles. Link dependent and guardian accounts.

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Reviews of Pike13

Average score

Overall
4.1
Ease of Use
4.0
Customer Service
4.0
Features
3.8
Value for Money
4.0

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Deb
Deb
Owner, Yoga Teacher in US
Verified LinkedIn User
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Yoga Studio Program

5.0 6 years ago

Comments: I have been with Pike13 for over 5 years. They have great customer service and are always open to suggestions. It is user friendly for both staff and clients.

Pros:

I like having the options for classes, events and private sessions.

Cons:

The reporting is sometimes hard to get just what you are looking for. I would also like to have an option to for different price points on courses and options to sign up for just one date of a series.

Pike13 Response

6 years ago

Hi Deb, Thank you so much for your review and feedback. We appreciate hearing what our customers like and what they would like to see updated/changed. Please continue working with our team on reporting questions and with requests. Thank you, Cindy Manager, Customer Success

Verified Reviewer
Verified LinkedIn User
Music, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Pike13 is Ever-Evolving

4.0 6 years ago

Pros:

It allows our schools to run their business and track key information. We have worked with them to continue to evolve and fine tune this software to our unique business case and a lot of features have been added in the 4 years I have been administering it. Their reporting and API have also progressed over the years which as been a key component to allowing us to customize and expand functionality for our system. Since this is one of our core platforms we have to be able to support our system/franchisees if issues come up, and their support team has always been super timely and helpful.

Cons:

As with any software, there are some growing pains and functionality that do not completely meet our unique needs. Their team has been committed to working with us to change this and as a result a lot of features have been added. In a perfect world we would like to be able to have more control over the reporting integrations, as well as global administration. We currently operate this software in 235 locations, 9 countries, and in 3 languages so there is a lot of visibility/functionality that we need. 2019 is a big year for us as we continue to grow as a business, so we look forward to working with Pike13 to help meet our needs.

Pike13 Response

6 years ago

Hello, Thank you so much for taking the time to provide a review of our product. We value hearing from all of our customers and are happy that we are able to partner with your team and the schools. Thank you, Cindy Schneider Director of Customer Success

Kim
Owner in US
Recreational Facilities & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Very disappointed and frustrated

2.0 2 years ago

Comments: My experience in the last year has been so horrible. Pike 13 is the worst vendor I’ve ever worked with.

Pros:

They used to have customer service. And I could speak with a live person. Now I can’t. I’ve requested to speak with someone over 2 months ago and no one has called me. They only send emails and ask me why I want to talk to a representative. I want to talk to them I want to them to hear what I have to say about there product and customer service.

Cons:

I switched from Mind Body to have better customer service and experience. The last 2.5 years with Pike customer support has gone way down hill. I’m very disappointed. I asked for a call from a representative and no one will call. I only get emails. I want to talk to a real person.

Verified Reviewer
Verified LinkedIn User
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Pike13 is a great user friendly CRM

5.0 6 years ago

Comments: All in all the software was excellent for what we needed. Hated that we outgrew it.

Pros:

I like the simplicity of the software. We were able to create training for our other locations with ease. Onboarding was so quick when we hired a new staff member.

Cons:

As our company was growing we needed members to be able to go to any location they wanted to and check in with their original account. The software wouldn't allow for this.

Pike13 Response

6 years ago

Hello, We truly appreciate the review and feedback. So sorry to hear we could not support the growth of your business, but happy we had a chance to work with you as you grew. Best of luck going forward! Thank you, Cindy Schneider Manager, Customer Success

Rochelle
Rochelle
Verified LinkedIn User
Real Estate
Used the Software for: Not provided
Reviewer Source
Source: GetApp

LOVE FRONTDESKHQ!

5.0 10 years ago

Comments: I had Mind/Body in the past and switch after poor service from them, My web designer suggested Frontdeskhq and I am so glad he did. I have contacted customer service many times (sorry) but have always felt like they truly wanted to help me, even if they didn't have the function I wanted, they made sure to tell me how to use what I had the best way. Its half the price of mind/body and twice as good! I feel like Frontdeskhq is a partner in my company not a software program I pay to use. They want me to succeed as much as I do. My company is www.thepolebarnstudio.com feel free to check it out.

Pros:

The many applications available to quickly promote on Social Media and the many options to customize my page.

Cons:

They are a newer company so not everything is in place, but they are working on it and take all suggestions seriously.

Justin
Justin
Owner in US
Verified LinkedIn User
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Misleading Sales Team and Poor Membership Customer Service

2.0 6 years ago

Comments: I would discourage anyone looking into Pike13 to look elsewhere. This is not an honest company and you will be locked into a long contract you will not be able to get out of for a full year. Mindbody, Zenrez and other fitness software provide much better customer service and a much more honest experience.

Pros:

Their Mailchimp integration is great. While there is no way to section clients based on membership purchased, it gives us some great ways to follow up with clients. Although this is more thanks to MailChimp's versatility, not so much Pike13's.

Cons:

We were sold a contract to this software on a false pretense. We were told that their software integrates with a third party site (ClassPass). Once we signed the contract, management informed us that the integration was not working, but would be fixed. It is now close to 5 months later and there has been no progress made. They also refused to compensate us, or take any responsibility for any inconvenience they have caused. There are several other components of the software which are also significantly inferior to Mindbody Online and other fitness studio software.

Pike13 Response

6 years ago

Hello Justin, I am sorry for the poor experience with Pike13. Your account manager will reach out to you soon and provide your options moving forward. Thank you, Cindy Schneider Manager, Customer Success

David
David
Owner in US
Verified LinkedIn User
Used the Software for: 1+ year
Reviewer Source

Software is Stagnant - No significant improvements in over a year

1.0 7 years ago

Pros:

It has good uptime. It doesn't charge per-user or per-staff. That is a pleasant difference. Not much else.

Cons:

Super slow. Reporting functionality is lousy. Doesn't integrate with other services, particularly Zapier. Waivers generated are flawed and have cost me hundreds of dollars in lost revenue.

Pike13 Response

7 years ago

Hi David, I am sorry to hear you are dissatisfied with our software. We appreciate your feedback and honesty. Your account manager reached out to you shortly after the review was left. I hope you have had a chance to connect with him and discuss things. Thank you, Cindy Schneider Manager, Customer Success

Joe
Joe
Verified LinkedIn User
Hospital & Health Care
Used the Software for: Not provided
Reviewer Source
Source: GetApp

Front Desk HQ = Great Web-Based Software

5.0 10 years ago

Comments: We've used Front Desk HQ at our facilities for approximately 5 months. The mobile application and web-based platform make for an extremely useful product. It has improved our membership management efficiency from billing to scheduling and reporting. The ability to pull and modify our program and member information from any location on the go is a great tool! The best part of the software is their responsiveness and customer service. They constantly strive to improve their product and improve the user experience. I would recommend it to any company looking to improve their processes.

Pros:

Customer Service, Mobile application, Ease of use

Cons:

Reporting functionality (though it is being upgraded soon)

Tyrone
Adjunct Professor in US
Verified LinkedIn User
Higher Education, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source
Source: GetApp

A good comprehensive management tool for business

4.0 7 years ago

Pros:

Pike 13 works well with add-ons: mailchimp and docusign. It is a flexible tool that allows you to create custom fields to tailor it to your company's specific uses.

Cons:

It is not the easiest tool to comprehend. You may spend more time learning how to to use it than actually working on your business.

Amy
Verified LinkedIn User
Consumer Services
Used the Software for: Not provided
Reviewer Source
Source: GetApp

Beautiful, easy to use interface for staff

5.0 10 years ago

Comments: I got on board with Front Desk pretty early on in their development. It was beautiful from the start and only gets better, day by day. The customer support team is such a joy to work with. They are so quick to help! I feel they have a genuine investment in my business as well as I do in theirs. Thanks, Front Desk, for helping my new, small business get off the ground and making us look so professional along the way :)

Pros:

- Amazing support team - Beautiful, easy to use interface for staff - Even more beautiful and easier to use interface for clients - Beautiful website that can easily be woven into regular website (if you need proof, check out AerialCLT.com)

Cons:

- That they are too far away from NC so I can't have the whole team over for dinner to say thanks for all their great work! (I hope this review is not too cheesy, negating the fact that Front Desk is truly a wonderful addition to any business!)

Jon
Owner, General Manager in US
Music, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Pike13 for music schools

4.0 3 years ago

Comments: There have been very few disruptions with Pike13 in the 2+ years that we have used the product. It is a useful tool for scheduling, billing, and maintaining communication with clients.

Pros:

Scheduling weekly lessons and rehearsals is easy to do in Pike13.

Cons:

We would like to see a more flexible way to mark students as canceled for one group class, rather than removing them from the roster for one week.

Krista
Program Director in US
Sports, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

We like it!

4.0 8 years ago

Comments: Glad we made the switch to this program. Although it doesn't provide everything we need yet, and although there are some things that I'm still doing manually due to some functions not working like our company needs, it does seem that FrontDesk is making frequent updates and changes to their product to meet the needs of customers. So, I'm hopeful that the features id like to see improvements on will be happening soon. Customer service has been helpful in hearing my frustrations and has been good with helping me find temporary work-arounds. Overall pleased with the product!

Pros:

Easy to use and love the accessibility though the phone app. This has been a good program for our small company budget too.

Cons:

We find the reporting to be difficult. It's ok when you need to pull one bit of info but if you need multiple layers of info/filters in one report its near impossible. You essentially have to run multiple reports and then compile the data from those several reports to get the info you need. This may not be the case for everyone, but it has been for our company. Several of our necessary reports are impossible to get and I've had to do a lot of searching for info the very difficult and long way. Customer service folks have been helpful in trying to find alternate work arounds but the reporting is my biggest issue with FrontDesk.

Pike13 Response

8 years ago

Hi Krista, Thank you so much for your review! I'm glad you're enjoying Front Desk so far and we really appreciate your feedback. We plan to release some updates to our New Reporting that will make it easier for you to gain insights into the performance of your business. We'll share more info with you as soon as it's available to share. Also, Front Desk has a mobile version that can be accessed within your browser on Android and other mobile devices. We are currently evaluating all aspects of our mobile experience and will keep you updated. In the meantime, please feel free to reach out to our Customer Care team at [email protected]. Best, Kris and the Front Desk team

Christian
Founder in US
Sports, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Poor development - no improvement in 2 years - Biggest Change was their name to confuse everyone.

2.0 7 years ago

Comments: Appointments for coaches, payscale, that's about it.

Pros:

works on mobile and ipad through web function, easy to take attendance in sessions, easy to see client images. payscale for paying coaches per client is best feature.

Cons:

again, no improvements in two years, hasn't updated any feature for sales, integration, Zapier integration - poor leadership, went to report functions as their key improvement for past two years, but doesn't work, integrate with Zapier or Google Sheets, doesn't allow shared reporting, so each staff person has to customize their own reports leaving a business to have more time on boarding, rather than less time to onboard. Focus was supposed to be easy for people to buy online and is actually the worst software to purchase online for parents of kids in a sports program. Lost thousands of dollars went we went to Front Desk from EZ Facility. As a former ICON Small Business Finalist with Infusionsoft, I DO NOT recommend this software to anyone wanting over per year in revenue. We've had to modify every feature of the software to make it work, would leave in a heartbeat if it didn't waste thousands of dollars in changing.

Pike13 Response

7 years ago

Hello Christian, Thank you for providing your honest feedback of the software. I know you have been in communication with your account manager and discussed your concerns. Please continue reaching out to him. Thank you, Cindy Schneider Manager, Customer Success

Jamie
Owner and CEO in US
Sports, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

FrontDeskHQ is the best client software on the market!

5.0 8 years ago

Comments: I have been with FDHQ from the very beginning. Not only did they start off with a very solid product, they have improved incrementally over the years. They know their "Why" and do not stray from what they are really good at.

Pros:

Ease of use. I can train new staff members very quickly in how to use FDHQ. The mobile functionality is great, too.

Cons:

I wish their were billets for class services. That way I could assign different pay rates for each class to the same person for doing different jobs. It would be a lot cleaner of a look if the FDHQ website could be separated by services and embedded into the gym website. Also, this would create a more seamless experience for the user. Courses need to have wait lists.

Pike13 Response

8 years ago

Hi Jamie, Thanks for your review! I'm glad that you are so happy with Front Desk, and we appreciate that you've stayed with us for so long! Your feedback is important to us as we continue to improve and build our product, and the reporting feature is one of the areas that we're looking at. I am happy to tell you that we very recently rolled out waitlists for classes. Hopefully that will make your life a bit easier! You can see how to enable the feature here: https://frontdeskhq.zendesk.com/hc/en-us/articles/205838123-Enabling-a-Waitlist-on-a-Class Don't hesitate to contact our support team at [email protected] if you have any questions. Sincerely, Katie and the Front Desk Team

Julie
Franchise Training and Support in US
Used the Software for: 2+ years
Reviewer Source

Pike13 works very well for our 85+ swim school franchise. User-friendly and quick learning curve!

5.0 7 years ago

Pros:

The software is very user friendly and has a quick learning curve for new users. Scheduling classes, managing multiple locations, processing automatic recurring billing for tuition, and booking recurring appointments are at the top of the list. Having the ability to see class openings across the week allows staff to quickly sell enrollments to new and existing customers. Scheduling new classes is a simple process with just a few clicks. Customizing memberships is also a simple process and billing is automatic. Pike13's Customer Service is outstanding and they really listen to feedback from their clients.

Cons:

The lag time in reporting is frustrating. I would like to see all reporting in real-time. I would also like the ability from the Franchisor side to control the standard service offerings across all locations.

Pike13 Response

7 years ago

Hi Julie, Thank you so much for the review. We are thrilled that so many things work well for the franchisees and corporate. And we appreciate the feedback on how the product can be improved. We will continue to make updates to the software and are happy to have you and your team with us while we do this! Thank you, Cindy Schneider Manager, Customer Success

Ilias
Owner in Canada
Used the Software for: Not provided
Reviewer Source

Review from a Salsa school owner

4.0 9 years ago

Comments: I tested many management systems and my final choice was Front Desk. The main reason is that the front end and back end are well thought out and well layout. It doesn't take university level training to run this platform. It was made to be simple first. When testing some other platforms i would get lost in the setup process and I'm very knowledgeable of all tech stuff... The sales staff and support staff is uber friendly and you always get the impression you're calling a friend.... Here in Quebec we have bilingual costumers. The system doesn't allow on the costumer side to pick their language. Once you pick your language all the system will reflect that language. This is an issue for some of our costumers and this could be a cool options to offer in the near future. Also, some of the french translation are bizarre and inaccurate' and some sections aren't fully translated. There's some annoying bugs ( i already sent all this to their support team) 1. Locations don't display correctly this is confusing for my customers... Its been a couple of months and it hasn't been fixed... We have 3 locations and sometimes the incorrect location would show up on the client sent bills... I always get confused clients calls)
2. Not having a direct call line was a problem sometimes...
3. Bugs are fixed a little slow to my liking.
4. The selling enrollment layout on the admin side is just a mess' we have about 40 enrollments that we sell and they are organized randomly' we can't manually organize them either' so every time we sell stuff we have to go one by one' we loose a lot of time doing this.
5. There's no possibility to show and make a client accept terms and conditions in enrollments' its possible in classes but not enrollments' don't understand why?
Pros
Friendly customer service
Ease of use
Easy to setup
Clear Apple like layout
Cons
No possibility to call... They will call you if you request'
Email support sometimes slow to respond more than 48 hours
Follow up on bugs is somewhat shaky.. sometimes I wouldn't get a return email
95% of our clients didn't sign the Docusign waiver upon registering' so the implementation of this option is not great
More bugs than I expected
Future wants
Capacity to segment each class in man and women section. Very use full when you run a latin dance school ( Mindbody gives you this option by putting a lead and follow option to each class )

Jennifer
School Manager in US
Music, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Music School using Pike13

4.0 6 years ago

Comments: I really like the system if the refund can be fixed.

Pros:

It schedules, emails clients, bills, reports and keeps me on track.

Cons:

The refund process, there is no safety net. If you have a new employee they could easily refund the tuition without any stop gap. There needs to be a level of security such only allowing owner level to refund, at the very least force you to comment why your refunding or have to put a code in. We deal with thousands of dollars and it could all be refunded with 1 click of the mouse. I have used this software for almost 3 years and have to train that NO one other than me is allowed to refund.

Pike13 Response

6 years ago

Hi Jennifer, Thank you for taking the time to review the software and provide feedback on the refund process. We have provided your feedback and scenarios to our team. Thank you, Cindy Schneider Director of Customer Success

Daniel
Founder And President in US
Performing Arts, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Game changer!

5.0 3 years ago

Pros:

We love the ability to keep everything in one place.

Cons:

Note: not a con but would be great to have the ability to directly use pike for processing instead of a third party. Same with paycheck and direct deposits For employees.

Drew
Owner in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Solid Platform

4.0 8 years ago

Comments: Front Desk HQ has an amazing team of support specialists that are incredibly responsive and patient with their customers. I just recently made a big transition with my strength and nutrition business and wouldn't have been able to make the switch if not for the expert team of professionals who assisted me throughout the process.

Pros:

It's honestly not as much about the software as it is about the people. I find the software requiring some workarounds

Cons:

It'd be cool if clients with account credits can have plans attached to them that are auto debited monthly instead of manually having to go in and do it. It'd also be nice to be able to create a plan that allowed for unlimited of one service and a set amount of another service so I don't have to sell one person multiple plans and have them accept multiple terms and conditions as a result.

Pike13 Response

8 years ago

Hi Drew, Thank you for the feedback. We're glad you're enjoying Front Desk so far. Please don't hesitate to get in touch if there is anything we can do to help. Best, Kris and the Front Desk team

Amy
Owner in US
, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Front Desk Review

4.0 8 years ago

Comments: As a FIT4MOM franchisee, Front Desk makes my life a lot easier than it otherwise would be, keeping track of scheduling, billing etc.

Pros:

Ease of setting up class schedules, client profiles, credit card billing.

Cons:

I have trouble running the reports I need. Figuring out numbers for budgeting purposes etc. When I track things like new clients in an excel spreadsheet separately, where I know my numbers are accurate, I can't get Front Desk reports to give me the same results.

Pike13 Response

8 years ago

Hi Amy, Thanks so much for your review! I'm glad that Front Desk has helped make your life and running your business easier. Your feedback is important to us as we continue to improve and build our product, and the reporting feature is one of the areas that we're looking at. As always, please don't hesitate to contact our support team at [email protected] if you ever have any questions or experience any issues with your Front Desk. Sincerely, Katie and the Front Desk Team

Kyle
Director of Business Development in US
Sports, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

PIKE13 is great for recurring billings and online bookings!

5.0 4 years ago

Comments: Overall our experience was exceptional, we are still using and will continue to use PIKE13!

Pros:

Direct online booking for clients, the ability to require a stored credit card in order to reserve time on our schedules, recurring billing and payments, links to MailChimp email marketing, simple interface, easy to navigate and work together among teammates.

Cons:

No PIKE13 integration to our main Web site aside from Widgets. It was like managing and having two Web sites, somewhat redundant. Customer support is via email. It's hard to get a hold of a person directly but they do their best.

Jason
teacher in US
Used the Software for: 2+ years
Reviewer Source

Cindy at customer support is the best!

5.0 7 years ago

Pros:

Booking feature works the best for our business. Since we deal with many people booking lessons with various teachers I like that everything is automated and we get notifications for canceled and booked lessons.

Cons:

It takes a bit to learn, but if you book time with support it makes it much easier. I have a few things on my wish list for our business, but it seems like they are always trying to add feature. I hope they add the ability to book rooms in the future

Pike13 Response

7 years ago

Hi Jason, Thank you so much for the review and the feedback. We will be sure to let you know if booking rooms becomes a feature and appreciate your request. Thank you, Cindy Schneider Manager, Customer Success

Don
Owner in US
Used the Software for: 2+ years
Reviewer Source

I've been a client with these guys for over 3 years and they continually increase their prices on me

2.0 7 years ago

Pros:

It's great for signing people in. Auto bill pay is nice but is it really anything that another company can't do? Not sure.

Cons:

They don't like to take care of their longtime customers. Instead of grandfathering them into the rates they've agreed to, they continually increase prices and use semantics to say they are adjusting your discounted rates. Strongly considering looking elsewhere.

Pike13 Response

7 years ago

Hi Don, Thank you for providing your feedback and experiences. Your account manager has been and will continue to be in contact with you regarding your concerns over the price increase. Thank you, Cindy Schneider Manager, Customer Success

Kisar
Owner in US
Used the Software for: 2+ years
Reviewer Source

I think the customer service is great. It was easy to schedule a meeting.

5.0 6 years ago

Comments: Ease of use.

Pros:

I like that it does it is not "Shut Down" often. It is pretty reliable when it comes to processing payments for purchase requests, etc.

Cons:

I wish there was a 24 hour live chat that we can use in case we need support after hours. I also wish we could auto debit our personal training clients when they only have 1 session left.

Pike13 Response

6 years ago

Hi Kisar, Thank you for your feedback and review. We appreciate knowing what works for our customers and what features they would like to see. As we continue to improve our product, we will let you know. Thank you, Cindy Schneider Manager, Customer Success

Kristen
Owner in US
Used the Software for: 2+ years
Reviewer Source

The Pike13 team is great at helping us work with the software to meet our unique needs.

4.0 7 years ago

Pros:

Deatiled reporting options. Easy check-in.

Cons:

Lots of steps to sign people up then check them into a service. Too little information visible when you check someone into a service. Notifications about missed payments or notes on the client are not visible immediately upon lookup/check in.

Pike13 Response

7 years ago

Hi Kristen, Thank you so much for the review and the feedback. It is good to see what our customers would like to see to make their every day tasks easier. As we continue to improve our product, we will keep you updated. Thank you, Cindy Schneider Manager, Customer Success