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Pike13
What is Pike13?
Discover Pike13, the comprehensive appointment scheduling solution for businesses. Streamline your operations with automated booking confirmations, personalized reminders, and easy calendar management. Maximize client engagement with customizable waivers and policies, and leverage our robust payment processing for seamless transactions. Stay organized on-the-go with mobile access and optimize class capacity with our waitlist feature. Join thousands of satisfied businesses who rely on Pike13!
Who Uses Pike13?
Designed for fitness and wellness businesses of all sizes, including gyms, yoga studios, personal trainers, dance studios, music schools, driving schools, gymnastics centers, and more.
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Reviews of Pike13
Yoga Studio Program
Comments: I have been with Pike13 for over 5 years. They have great customer service and are always open to suggestions. It is user friendly for both staff and clients.
Pros:
I like having the options for classes, events and private sessions.
Cons:
The reporting is sometimes hard to get just what you are looking for. I would also like to have an option to for different price points on courses and options to sign up for just one date of a series.
Pike13 Response
7 years ago
Hi Deb, Thank you so much for your review and feedback. We appreciate hearing what our customers like and what they would like to see updated/changed. Please continue working with our team on reporting questions and with requests. Thank you, Cindy Manager, Customer Success
Pike13 is Ever-Evolving
Pros:
It allows our schools to run their business and track key information. We have worked with them to continue to evolve and fine tune this software to our unique business case and a lot of features have been added in the 4 years I have been administering it. Their reporting and API have also progressed over the years which as been a key component to allowing us to customize and expand functionality for our system. Since this is one of our core platforms we have to be able to support our system/franchisees if issues come up, and their support team has always been super timely and helpful.
Cons:
As with any software, there are some growing pains and functionality that do not completely meet our unique needs. Their team has been committed to working with us to change this and as a result a lot of features have been added. In a perfect world we would like to be able to have more control over the reporting integrations, as well as global administration. We currently operate this software in 235 locations, 9 countries, and in 3 languages so there is a lot of visibility/functionality that we need. 2019 is a big year for us as we continue to grow as a business, so we look forward to working with Pike13 to help meet our needs.
Pike13 Response
6 years ago
Hello, Thank you so much for taking the time to provide a review of our product. We value hearing from all of our customers and are happy that we are able to partner with your team and the schools. Thank you, Cindy Schneider Director of Customer Success
Aweful
Comments: Not user friendly.
Pros:
When it works, it's okay but still not right for my business.
Cons:
Reporting is difficult. It is not intuitive. It is quite frustrating when it is slow.
Pike13 is a great user friendly CRM
Comments: All in all the software was excellent for what we needed. Hated that we outgrew it.
Pros:
I like the simplicity of the software. We were able to create training for our other locations with ease. Onboarding was so quick when we hired a new staff member.
Cons:
As our company was growing we needed members to be able to go to any location they wanted to and check in with their original account. The software wouldn't allow for this.
Pike13 Response
7 years ago
Hello, We truly appreciate the review and feedback. So sorry to hear we could not support the growth of your business, but happy we had a chance to work with you as you grew. Best of luck going forward! Thank you, Cindy Schneider Manager, Customer Success
LOVE FRONTDESKHQ!
Comments: I had Mind/Body in the past and switch after poor service from them, My web designer suggested Frontdeskhq and I am so glad he did. I have contacted customer service many times (sorry) but have always felt like they truly wanted to help me, even if they didn't have the function I wanted, they made sure to tell me how to use what I had the best way. Its half the price of mind/body and twice as good! I feel like Frontdeskhq is a partner in my company not a software program I pay to use. They want me to succeed as much as I do. My company is www.thepolebarnstudio.com feel free to check it out.
Pros:
The many applications available to quickly promote on Social Media and the many options to customize my page.
Cons:
They are a newer company so not everything is in place, but they are working on it and take all suggestions seriously.
