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What is Pike13?

Unlock the full potential of your activity-based business with Pike13. Streamline operations, automate tasks, and elevate the client experience with our comprehensive business management solution. Empower your staff with intuitive tools, optimize scheduling and attendance, and boost client retention through personalized engagement. Seamlessly manage memberships, payments, and communications all in one platform. Gain valuable insights with robust reporting and analytics.

Who Uses Pike13?

Designed for fitness and wellness businesses of all sizes, including gyms, yoga studios, personal trainers, dance studios, music schools, driving schools, gymnastics centers, and more.

Pike13 Software - Schedule classes, courses, camps and appointments. Built-in waivers ensure that no signatures are missed. Customizable fields allow you to capture the client information you want. Reminders and notifications improve attendance and retention rates.
Pike13 Software - Pike13's reporting options all have one thing in common: each one is designed to help you make smart business decisions. Pre-built reports offer robust data to help you focus on the client and financial data that best measures the health of your business.
Pike13 Software - Embeddable widgets make it easy to display your Pike13 schedule on your website. A free Client App puts your business in your clients' pockets. Available option to brand the Client App to your business.
Pike13 Software - 99.92% uptime means business is always open. Our on-site development team works hard to provide the most reliable scheduling software available. And if you run into an issue, don't worry. Pike13 customer support is the best in the industry.
Pike13 Software - Keep client information in close reach on any device. Quickly view profile information, upcoming activities, account history, and any alerts. Use public or private Notes to add even more detail to profiles. Link dependent and guardian accounts.

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Reviews of Pike13

Average score

Overall
4.1
Ease of Use
4.0
Customer Service
4.0
Features
3.8
Value for Money
4.0

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Marissa
Marissa
Independent Business Owner in US
Verified LinkedIn User
Used the Software for: 2+ years
Reviewer Source

We LOVE Pike13. They offer everything a small studio, or a large gym needs to operate.

5.0 6 years ago

Pros:

Ease of use, and reliability are amazing! But my FAVORITE thing is definitely the staff app. I can do almost everything from the staff app, so I can work from anywhere, at any time. From running payroll to creating packages or plans, it does it all. Most apps come with limited function, but this software is almost as complete as the desktop version. And what I love about the company is they are always trying to get better. We have been users for man years and they add things I haven't even thought about needing. Its a pleasure to be a customer.

Cons:

The reporting can be a bit confusing for me. Recently they have added a new reporting feature which has much more information, but I still struggle trying to see exactly what I need at times. But I cant even call it a complaint. I had to really think of something to answer this question.

Pike13 Response

6 years ago

Hi Marissa, Thank you so much for the feedback. We truly appreciate knowing what works and what our customers would like to see. As questions come up about reporting, please continue working with our customer care team and your account manager. We are happy to have calls to help you build exactly what you need to see. Thank you, Cindy Schneider Manager, Customer Success

Rebekah
business owner in US
Entertainment, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Outstanding Software!

5.0 5 years ago

Comments: Absolutely 100% positive and fantastic experience. Customers comment on how easy it is to use and I greatly value this software.

Pros:

I love how versatile it is. i need to be able to run both monthly tuition for regular, weekly classes, plus courses plus punch cards, as my business serves many different populations. I love how easy it was to set-up and how easy it is for my staff to learn. I don't have to provide training for new employees. For the weird times things don't go as planned, customer service is on top of it, very speedy, thorough and helpful.

Cons:

The reporting end is so versatile that I don't know how to easily pull up reports. there are so many ways to filter, which can be a good thing, but I don't know how to pull it up. I wish I could get notifications when someone buys a particular package that I am waiting to get sold.

Pike13 Response

5 years ago

Hi Rebekah, Thank you so much for taking the time to provide a review of our product. We appreciate the comments and the feedback! Thank you, Cindy Schneider Director of Customer Success

Jessica
ceo in US
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Weird Set up

3.0 5 years ago

Comments: It's almost good. There are definitely things that need fixing, but they don't seem to care and are not evolving. I wish there was a customer service number though. I can't believe there is no way to get answers when you need them. Very disappointing.

Pros:

I do like the dashboard reporting. I can easily keep track of the money that comes in and any payments that fail, etc.

Cons:

The set up is super weird. Like, the software assumes all teachers that teach the same class make the same rate of pay. You have to manually add each teacher to each class in order for them to get paid as well. Instead of assigning pay rates to teachers, you assign them to classes, and even then, it doesn't assume any of your staff is allowed to teach that class. We have 75 classes a week on our schedule and several of them are different types of classes, so each time we add a class (or a new teacher), we have to manually add every teacher to the pay for that class. The customer service is bad. In fact, there is NO customer service number. You literally can't get answers unless you email them and the answers you get back are often a link to one of their self help articles and don't really answer your questions. Also, if you want to raise your prices on existing memberships, you will have to do that manually for every single person. The digital waiver set up through docusign does not work well and no one will help you set it up. Families are unable to manage each other so each child has to have their own unique email address to have a waiver on file as well as an account with us. Parents are always mad about this. Probably one of the worst features is that if someone is on an autopay contract/membership and their payment fails, it's not very obvious. They can continue to take classes (the system does not automatically cancel them nor do they show up as unpaid).

Pike13 Response

5 years ago

Hi Jessica, Thank you for taking the time to provide feedback. We appreciate it and value what our customers have to say. I am sorry to hear about the poor level of customer service you receive. Your account manager will reach out to you soon to discuss your concerns further and ensure you have all of the information for our customer care team. He will also ensure that your feedback is added to our internal system that tracks requests. Thank you, Cindy Schneider Manager, Customer Success

Michelle
General Manager in US
Music, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Great "real time" scheduling

5.0 2 years ago

Comments: Pike13 has everything we need and continues to evolve and change with the business. I really do like the most recent update!

Pros:

This software processed our monthly billing, scheduling, cancellations, and more. If this software went down, we wouldn't be able to operate our business. Thankfully, in the 7+ years I've been using it, I haven't had to worry about that.

Cons:

I wish that we were able to send emails to a whole schedule for the day. For example, if we need to send an informational email to our schedule, we have to do that for each person. We are able to cancel a whole day, just not send them a mass communication without cancelling.

Dan
President in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Used Pike13 (formerly FrontDesk) for years

5.0 4 years ago

Comments: Overall I was pretty happy the experience, eventually we decided to part ways though.

Pros:

Very stable platform, app made it easy to access / manage remotely.

Cons:

I was a grandfathered user on an older plan - I eventually left since I got tired of having limited access to reports and metrics that would be included if I 'upgraded'

Pike13 Response

4 years ago

Hi Dan, Thank you for taking the time to provide a review even after switching platforms. It is great to hear from all of our customers, past and present. We hope you are doing well. Thank you, Cindy Schneider Director of Customer Success