Coolfront

"Excellent software for invoices and scheduling"

Pros: Integrated features such as scheduling onto Google calendar and ability to customize repairs, requires customer approval beforehand so that there’s no question on payment

Cons: Lags when synchronizing across multiple devices, sometimes doesn’t find previous customer service history accurately

"Great program & great value"

Comments: Overall it has been great, however there is a much room for improvment.

Pros: I love the ease of use. All of our technicans can easily navigate the awesome flatrate book, with its up to date pricing. THe invoices port right into our Quickbooks accounting program.

Cons: If you have a ship to address with a different billing address, only the billing address displays on the work order when linked to quickbooks. Also in the agreements section it would be helpful if when searching for an agreement to add onto a work order if that information was in alphabetical order, however its not, it is in order by when it was added. FOR us this causes much headache and wasted time searching a long list that is rather difficult to find items.

"Coolfront is good overall program"

Comments: It has been good. Customer service has always been helpful.

Pros: This program is easy to set up. Easy to adjust rates. Updates parts pricing regularly. Cost is very reasonable as it is a per invoice. The cost is built into the invoice.

Cons: No option menu available. No graphics. Can be cumbersome to look up different repairs.

"I like a lot but a lot is to desired."

Pros: Ease of use. Can be operated quickly with little experience. Like the part finder if you know how to use it.

Cons: I hate when it wants to update while either writing notes or searching for a part. I wish there were tabs in my favorites for favorite filters, types of freon, or belts instead of looking over my favorites 3 or for times. I wish I could add a custom part or charge myself instead of having my office remake what I've already done just so they can send it back to me to add it on my favorites. All of the other techs said the same about updates. Add them to the home page when available. Frustrating. Finally inputting carrier numbers usually calls for 2 additional numbers or letters at the beginning of a part number. If typed in using the part number supplied from carrier it fails to find it. If those 2 first numbers or letters are left off when typing it in it will find it every time. I have found this only on carrier parts. Thank you for your help.

"Great software that makes payments easy."

Pros: My favorite feature is that it makes payments easy. With Coolfront Payments, your technicians can run the customer's debit and credit cards from the coolfront mobile app in the field, no longer needing to bill the customer after the incident and pursue payments for months. Prices are competitive, funds are available the next day, and your customers will love you for making the payment so easy and hassle-free.

Cons: There are no parts I don't like. I use this software fondly.