What Is BigCommerce?

BigCommerce (Nasdaq: BIGC) is a leading software-as-a-service (SaaS) ecommerce platform that empowers merchants of all sizes to build, innovate and grow their businesses online. As a leading open SaaS solution, BigCommerce provides merchants enterprise-grade functionality, customization and performance with simplicity and ease-of-use. Tens of thousands of companies across 150 countries and numerous industries use BigCommerce, including Ben & Jerry’s, S.C. Johnson, Skullcandy, Sony and Vodafone.

Who Uses BigCommerce?

Designed for retail businesses of all sizes, it is a cloud-based tool that lets businesses create eCommerce websites using customizable theme/templates & manage sales through centralized dashboards.

BigCommerce Details

BigCommerce

Founded in 2009

BigCommerce pricing

Starting Price:

US$29.95/month
  • Yes, has free trial
  • No free version

BigCommerce does not have a free version but does offer a free trial. BigCommerce paid version starts at US$29.95/month.

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BigCommerce Details

BigCommerce

Founded in 2009

BigCommerce videos and images

BigCommerce video
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BigCommerce deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Mac (Desktop)
  • Windows (Desktop)
  • Android (Mobile)
  • iPhone (Mobile)

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos

Features of BigCommerce

  • Bulk Ordering
  • Cataloguing/Categorisation
  • Communication Management
  • Customer Management
  • For B2B
  • Inventory Control
  • Mobile Access
  • Order Management
  • Payment Options
  • Promotions Management
  • Reordering
  • Reporting/Analytics
  • SEO Management
  • Shipping Management

View full list of B2B eCommerce Platform Software

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Approval Process Control
  • Asset Lifecycle Management
  • Audio File Management
  • CRM
  • Calendar Management
  • Campaign Management
  • Collaboration Tools
  • Commenting/Notes
  • Configurable Workflow
  • Content Library
  • Content Management
  • Content Publishing Options
  • Customisable Branding
  • Customisable Forms
  • Customisable Templates
  • Document Classification
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Forms
  • Email Management
  • Engagement Tracking
  • File Management
  • Filtering
  • Forms Management
  • Full Text Search
  • Image Editing
  • Metadata Management
  • Multi-Language
  • Reporting & Statistics
  • Role-Based Permissions
  • SEO Management
  • Search/Filter
  • Single Sign On
  • Social Media Integration
  • Tagging
  • Template Management
  • Text Editing
  • Third Party Integrations
  • User Management
  • Version Control
  • Video Support
  • WYSIWYG Editor
  • Website Management
  • Workflow Management

View full list of Content Management Systems

  • Cataloguing/Categorisation
  • Channel Management
  • Customer Accounts
  • Email Marketing
  • Inventory Management
  • Loyalty Program
  • Mobile Commerce
  • Order Management
  • Product Configurator
  • Promotions Management
  • Returns Management
  • SEO Management
  • Shopping Cart

View full list of Ecommerce Tools for Small Businesses

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Application Management
  • Barcode / Ticket Scanning
  • CRM
  • Cataloguing/Categorisation
  • Content Management
  • Conversion Tracking
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer Segmentation
  • Customer Touchpoints
  • Data Synchronisation
  • De-Coupled Front & Back Ends
  • Discount Management
  • Electronic Payments
  • Email Marketing
  • Integrated Development Environment
  • Inventory Management
  • Inventory Optimisation
  • Inventory Tracking
  • Loyalty Program
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Location
  • Order Management
  • Order Processing
  • Price / Margin Management
  • Product Catalogue
  • Product Data Management
  • Promotions Management
  • Purchase Order Management
  • Ratings / Reviews
  • Reporting & Statistics
  • Retail Inventory Management
  • Returns Management
  • SEO Management
  • Sales Orders
  • Search/Filter
  • Shipping Management
  • Shopping Cart
  • Template Management
  • Third Party Integrations
  • Web/Mobile App Development
  • Website Management
  • eCommerce Management

View full list of Headless eCommerce Platform Software

  • API
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Cataloguing/Categorisation
  • Channel Management
  • Customer Accounts
  • Customisable Branding
  • Customisable Templates
  • Data Import/Export
  • Data Synchronisation
  • Discount Management
  • Electronic Payments
  • Email Marketing
  • Inventory Replenishment
  • Inventory Tracking
  • Marketplace Integration
  • Mobile Commerce
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Location
  • Order Management
  • Product Data Management
  • Promotions Management
  • Purchase Order Management
  • Real Time Data
  • Real-time Updates
  • Reporting & Statistics
  • Retail Inventory Management
  • Returns Management
  • SEO Management
  • Sales Reports
  • Shipping Labels
  • Shipping Management
  • Shopping Cart
  • Third Party Integrations
  • Website Management
  • eCommerce Management

View full list of Multi-Channel eCommerce Software

  • API
  • Accounting Integration
  • Activity Dashboard
  • Barcode / Ticket Scanning
  • CRM
  • Commission Management
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customisable Reports
  • Data Synchronisation
  • Discount Management
  • Electronic Payments
  • Email Marketing
  • Employee Management
  • For Retail
  • Forecasting
  • Gift Card Management
  • Inventory Management
  • Inventory Optimisation
  • Inventory Replenishment
  • Inventory Tracking
  • Loyalty Program
  • Mail Order
  • Merchandise Management
  • Multi-Currency
  • Multi-Location
  • Offline Access
  • Order Management
  • Point of Sale (POS)
  • Promotions Management
  • Purchase Order Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Retail Inventory Management
  • Returns Management
  • Sales Orders
  • Sales Reports
  • Sales Trend Analysis
  • Shipping Management
  • Stock Management
  • Third Party Integrations
  • Warehouse Management
  • eCommerce Management

View full list of Retail Management Software

  • API
  • Abandoned Cart Saver
  • Access Controls/Permissions
  • Activity Dashboard
  • CRM
  • Cataloguing/Categorisation
  • Credit Card Processing
  • Customer Accounts
  • Customer Segmentation
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Data Synchronisation
  • Discount Management
  • Drag & Drop
  • Electronic Payments
  • Email Marketing
  • Email Templates
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Multi-Channel Management
  • Multi-Currency
  • Multi-Location
  • Order Management
  • Order Tracking
  • Product Catalogue
  • Product Configurator
  • Product Ratings / Reviews
  • Promotions Management
  • Real Time Data
  • Refund Management
  • Reporting & Statistics
  • Returns Management
  • SEO Management
  • SSL Security
  • Sales Orders
  • Sales Trend Analysis
  • Shipping Management
  • Shopping Cart
  • Social Media Integration
  • Stock Management
  • Tax Management
  • Template Management
  • Third Party Integrations
  • eCommerce Management

View full list of Shopping Cart Software

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Auto Update
  • CRM
  • Chat/Messaging
  • Content Library
  • Content Management
  • Customisable Branding
  • Customisable Forms
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Design Management
  • Drag & Drop
  • Electronic Payments
  • Email Marketing
  • Forms Management
  • Inventory Management
  • Landing Pages/Web Forms
  • Media Library
  • Multi-Language
  • Newsletter Management
  • Online Booking Tools
  • Online Store Builder
  • Order Management
  • Pre-built Templates
  • Promotions Management
  • Real Time Analytics
  • Real Time Editing
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • SEO Management
  • SSL Security
  • Shopping Cart
  • Social Media Integration
  • Survey Builder
  • Template Management
  • Third Party Integrations
  • Visitor Tracking
  • WYSIWYG Editor
  • Web Forms
  • Website Analytics
  • Website Integration
  • Website Management
  • Widgets
  • eCommerce Management

View full list of Website Builder Software

  • API
  • Activity Dashboard
  • Alerts/Notifications
  • CRM
  • Campaign Management
  • Cataloguing/Categorisation
  • Channel Management
  • Content Management
  • Credit Card Processing
  • Customer Accounts
  • Customisable Branding
  • Customisable Templates
  • Data Security
  • Data Synchronisation
  • Discount Management
  • Drag & Drop
  • Electronic Payments
  • Email Marketing
  • Inventory Management
  • Inventory Tracking
  • Kitting
  • Loyalty Program
  • Mobile Access
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Location
  • Multi-Store
  • Order Management
  • Order Processing
  • Order Tracking
  • Product Data Management
  • Promotions Management
  • Purchase Order Management
  • Real Time Data
  • Reporting & Statistics
  • Retail Inventory Management
  • Returns Management
  • Reviews Management
  • SEO Management
  • Sales Orders
  • Sales Trend Analysis
  • Shipping Management
  • Shopping Cart
  • Social Media Integration
  • Template Management
  • Templates
  • Third Party Integrations
  • Website Management
  • eCommerce Management

View full list of eCommerce Software

Alternatives to BigCommerce

More BigCommerce alternatives

Reviews of BigCommerce

Read all 190 reviews

Average score

Overall
4.3
Ease of Use
4.2
Customer Service
4.2
Features
4.1
Value for Money
4.1

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Nathan K.
Nathan K.
Marketing Manager in US
Verified LinkedIn User
Sporting Goods, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source

Among the best ecommerce solutions for growing businesses

5 2 years ago

Comments: We initially transitioned from Lightspeed eCom over to Bigcommerce because their platform offered greater scalability and entry-level features than what Lightspeed offered. Because we use Lightspeed POS, however, integrating product data between the systems was a challenge and a lengthy process. It also takes some effort to maintain the connection (via a third-party service using their API).

Pros:

Bigcommerce offers some of the most inclusive features in their entry-level product options, making them excellent for small businesses. Their level of customer support and transparency about service issues and new features in development are excellent and perhaps one of the main reasons why we've kept using Bigcommerce instead of switching to a platform that meets other essential features that we are still awaiting from Bigcommerce. The availability of third-party apps (including shipping and logistics integrations) has been great to work with so far.

Cons:

Storefront development is currently very lackluster and it can be difficult to get a truly customized website without hiring a developer or investing in web development skills of your own. This is also true of their e-mail features. If you don't have more than a basic understanding of HTML, it will be next to impossible to customize their system e-mails without a third-party solution. Also, while their entry-level features are among the most plentiful in the industry, a few features (such as Google Reviews integrations and Abandoned Cart Recovery) are reserved only for higher-tier plans, which doesn't make sense from a financial standpoint as their costs to support these features should be minimal.

Alternatives Considered: Adobe Commerce, WooCommerce and Shopify

Reasons for Choosing BigCommerce: Note: We switched from Lightspeed's integrated e-commerce offering but still utilize their cloud POS and inventory management software (connected to Bigcommerce via API). We switched because Bigcommerce offered greater scalability than Lightspeed's own solution, especially concerning the ease of managing our inventory across multiple marketplace channels.

Switched From: Lightspeed Retail

Reasons for Switching to BigCommerce: Bigcommerce ultimately offered the greatest financial value in terms of entry-level features and marketplace functionality that were available to us as a growing small business.

Jason K.
Owner in US
Printing, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Easy to use but they didn't have my back

4 4 months ago

Comments: At first it was great, but as they got bigger they didn't seem to value my business the same way and forced me to pay almost 3 times what I had agreed to. I was happy to switch to a competitor when I did.

Pros:

I liked that it was very easy to figure out. It was updated regularly and laid out nicely. I built my first e-commerce store on my own using this software.

Cons:

I kept hitting walls with what I wanted to do. Some of the features were limiting like "Options" and I kept hoping they would improved them. They also made a change to their pricing structure and took away Customer Groups on the plan I was on. It was $29/mo and then all of a sudden it was $79/mo. I wish they grandfathered me in. When I called to complain or work something out, they had a take it or leave it attitude... so I left it.

Chad W.
Chad W.
Front-End Developer in US
Verified LinkedIn User
Internet, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source

Easy to make basic sites, difficult to do more

3 3 years ago

Comments: It does the basics well, but there are plenty of e-commerce platforms out there that outperform BigCommerce. In my experience Shopify is better than BigCommerce is every way. I even prefer WordPress with WooCommerce to this.

Pros:

BigCommerce does make it easy to list and sell products online. The product manager is pretty comprehensive, and most of the pages are made for you - including the home page. It includes several SEO features out of the box, which encourages users to make higher quality listings that will sell easier. There are many custom themes for Bigcommerce, and most of them look great. The interface has gotten a much needed facelift in the past few years.

Cons:

If you're trying to do more than the basics, Bigcommerce (BC) is difficult to work with. App extensions are present, but nowhere close to the breadth and depth of functionality available to WordPress. They do have a theme editor, but it requires tricky setup and command-line actions to update. Compared to Shopify's theme editor which is all in-browser, the BC theme editor is lacking. Documentation is available, but I found myself scrounging around on forums for many basic features not listed in the docs. The in-browser theme editor is buggy and unreliable. For editing static pages, BC's WYSIWYG editor is meager and unnecessarily strict. The linter strips out perfectly valid code (like blank divs), and there's no way to include CSS on a page – meaning that any @media queries or breakpoints have to clutter up the main CSS file. There are very limited options editing your home page, and almost no options to edit your shop pages. And maybe it's just the theme we started using, but the pages load VERY slowly. It takes several seconds to asynchronously load the page content, so javascript running on a product page may not run for 3-4 seconds after the user lands! Not ideal The email editor is painful. We found ourselves designing in mailchimp and copy/pasting into BC when done. There's no way to send a test email either, do you have to complete an order each time you want to see that updated order email. I mentioned the interface is better, but it's still quite buggy.

James R.
Marketing Manager in US
Retail, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

An advanced stores best friend

5 4 months ago

Comments: Overall, our experience has been great. This platform has housed us over the past few years and has adapted with us as our business has grown.

Pros:

This software offers a lot more customization than its competitors. For a small shop, other programs may be enough but we personally deal with high order volumes and different tiers of customers at different price groups. Big-commerce allows us to keep these groups separate while still maintaining the same level of customer satisfaction across the board.

Cons:

The product still lacks a few customization options. This has limited us to differents sale types. We can understand when dealing with 1000's products and multiple customer groups, this could be difficult, but its something we would like to see in the future.

Asher J.
Financial Director in Jamaica
Consumer Goods, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

BigCommerce is a great online store solution.

5 6 months ago

Comments: We have used BigCommerce for over 6 years, and it has proved to be a fantastic online store solution, offering a simple interface, every feature you need, ease of payment for customers, and simple integration.

Pros:

Order management is the strongest point of BigCommerce, and that is exactly what you want from an online store. Integration is simple and accurate, reporting and analytics are comprehensive, and the scalable pricing structure is the cherry on top. An excellent product.

Cons:

I really don't have any complaints about BigCommerce. Oh wait, I thought of one - Stop asking me to change my password every 3 months - it's annoying !

Alternatives Considered: WooCommerce

Reasons for Switching to BigCommerce: We use both, but I feel BigCommerce is the better solution. It offers more features.