What is Gusto?
Whether you’re just getting started or scaling your fast-growing business, Gusto is the partner you need to grow and nurture your team. With Gusto, you get modern HR features like payroll, benefits, hiring, management resources, and more — all in one place.
Gusto is proud to serve more than 200,000 businesses across the US with a single trusted system, competitive compensation tools, and expert guidance to help you empower your team. Because when your people thrive, your business thrives too.
Who Uses Gusto?
Gusto is the all-in-one HR platform for growing businesses. No matter the size or stage of your company, Gusto puts the tools you need to hire, pay, and manage your team at your fingertips.
Where can Gusto be deployed?
Cloud, SaaS, Web-based
About the vendor
- Gusto
- Located in San Francisco, US
- Founded in 2011
- Phone Support
- Chat
Countries available
United States
Languages
English
Gusto pricing
Starting Price:
- Yes, has free trial
- No free version
Gusto does not have a free version but does offer a free trial. Gusto paid version starts at US$39.00/month.
About the vendor
- Gusto
- Located in San Francisco, US
- Founded in 2011
- Phone Support
- Chat
Countries available
United States
Languages
English
Gusto videos and images
Compare Gusto pricing with similar products
Features of Gusto
Alternatives to Gusto
Reviews of Gusto
Kalen rainbow K.
Gusto - a breeze for small biz
Comments:
My experience managing Gusto is from the POV of a company with seasonal employees, but I also worked at two other companies that used it.
That's the thing: there's great carryover if someone already worked for a company that used Gusto, as administrators can access any stored documents easily (and the employees don't have to worry about uploading a new form every time).
It makes tracking tax forms a lot easier, knowing that they're always going to be in the same place.
Running payroll is mostly intuitive as well, though there's a bit of a learning curve involved to make sure all the automations are as needed.
Pros:
Gusto makes it easy to interface with all your employees, making direct deposits and tax forms a breeze.
Cons:
Honestly, I can't find any downsides that outweigh the benefits of Gusto for our small business. If anything, it challenges me (as a manager with not a lot of administrative experience, as we don't have a separate department to take care of it) to learn the ins & outs. This can be a learning curve when it comes to, say, automations and admin permissions, but a gentler one than I would expect.
Corey S.
Alternatives Considered:
Payroll done simple enough for ANY staff member.
Comments: Gusto is extremely helpful and efficient. My team enjoys the "social media" aspect of it, where new hires are introduced to the team before they even begin working. It goes a long way towards building a team. I would highly recommend Gusto to any small business trying to manage their staff. Onboarding is a breeze and gets the employees involved in their own financial matters. Even the least tech savvy person should be easily capable of following the necessary steps to be hired, paid, etc.
Pros:
Employees are able to punch in and out using anything with an internet connection. Additionally, you can turn on Geolocation so that you can ensure the employee is actually on-site when they punch in & out. Best yet, they can actually leave notes in regards to what tasks were completed for the day. It's very helpful to have this built-in tracking feature for accountability with my very small staff.
Cons:
Unfortunately, there is no effective scheduling tool (at least in my opinion), which forces me to go to another software provider for employee scheduling. Ideally, both scheduling and payroll could be done through the same web based software. This would also make it easier to compare scheduled vs. actually worked hours.
Verified Reviewer
Awful customer service
Comments: The software is ok but their customer service is grossly inadequate in critical area and they do not seem to value customer loyalty
Pros:
Does the basics well. Otherwise not very much to particularly like.
Cons:
I have experienced significant issues with customer service. When you need help from their tax support specialists the delays are from 6-8 weeks. There is no way to get a supervisor or tax support person on the phone. They really dont seem to care about customer retention. We are planning to move our business. We cant afford to run afoul of taxing agencies because of no response from Gusto.
Verified Reviewer
Alternatives Considered:
Great for payroll
Comments: It's great for payroll. We don't pay for the leave management or other items because it is too expensive, but the payroll features are great.
Pros:
Gusto is great for it's payroll and benefits platform. They do exactly as they say they are going to do and take care of all tax liabilities on time, with no concern of being wrong or late.
Cons:
Their customer service is terrible. You typically get a representative that tells you the same thing that is in their knowledge base and then can't escalate you to talk to someone actually knowledgeable but can request a call back. The call backs don't happen and you receive an email, which typically doesn't answer your question because the initial representative didn't pass along the information correctly.
Sarah M.
Go for Gusto!
Comments: Overall good. Value was good for the ease of access for employees and management
Pros:
I appreciated how ready it was to use from both the management side to the hourly side. It's easy to click on, out, and approve both. As well as handle time off requests and time of banks. Overall easy to use.
Cons:
How long it took everything to load and how often I saw that terrible pig. Regardless of device or internet speed and connectivity.
