15 years helping British businesses
choose better software

What is Gusto?

Whether you’re just getting started or scaling your fast-growing business, Gusto is the partner you need to grow and nurture your team. With Gusto, you get modern HR features like payroll, benefits, hiring, management resources, and more — all in one place.

Gusto is proud to serve more than 300,000 businesses across the US with a single trusted system, competitive compensation tools, and expert guidance to help you empower your team. Because when your people thrive, your business thrives too.

Who Uses Gusto?

Gusto is the all-in-one HR platform for growing businesses. No matter the size or stage of your company, Gusto puts the tools you need to hire, pay, and manage your team at your fingertips.

Gusto Software - Gusto run payroll
Gusto Software - Gusto benefits administration
Gusto Software - Gusto 401(k) plans
Gusto Software - Gusto workers' comp
Gusto Software - Gusto time tracking

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Reviews of Gusto

Average score

Overall
4.6
Ease of Use
4.6
Customer Service
4.4
Features
4.5
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Rakesk
Rakesk
Data Entry Specialist in US
Verified LinkedIn User
Marketing & Advertising, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Highly Powerful Project Payroll Easy Management Solution.

5.0 last month New

Comments: Extremely helpful budgeting and project payment and expense management package and the interface is very easy to access.

Pros:

Capabilities like time management and the multiple projects employee database management on this system are profitable. Creating financial data reports and the analytics production in real time via this platform is excellent and easy to coordinate.

Cons:

The learning is easy and reliable technical service and for me i got nothing against the product.

Kristina
Marketing Specialist in US
Marketing & Advertising, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

The Gusto onboarding process is really simple

4.0 last month New

Comments: The ease of use is unrivaled, regardless of whether I'm using my phone or my PC. The degree of protection that Gusto offers is truly remarkable. I can log in with confidence every time because my information is protected.

Pros:

The onboarding process has been very easy and clear, and I love it. As an added bonus, they offered us the first three months free of charge as a promotional offer. This is a huge advantage, especially when testing new software.

Cons:

I see myself depending to a certain extent on the platform, which will limit my future possibilities, because that is the only drawback of any type of platform: that they are usually proprietary.

Patricia
Chief Financial Officer in US
Retail, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

Extremely Unreliable Payroll Service

1.0 2 months ago

Comments: It has been extremely stressful. Starting a new business, especially on a smaller scale is already a stressful experience daily. The last thing you want to stress about is your staff being paid in a timely manner. I literally log into Gusto daily to make sure my access to run payroll isn't blocked for some crazy reason. It's unreal! This is by far the most stressful experience. I am honestly leaving this review to avoid potential customers the headache, not because Gusto will take any of this into consideration.

Pros:

Onboarding process is easy and easy interface for employees.

Cons:

Customer service is absolutely horrible. There's no problem-solving solutions in place. There are many times that I call and hang up to call back once I hear Someone that I know will not be any help to me. I keep calling until I hit the lottery and actually get someone who is invested in helping me resolve issues. There's no care for the actual business owner. This company only cares about their monthly fee and could care less about your issues with their company. They take forever to resolve issues, like a whole week. SO, make sure you don't have any payroll issues during the pay week because your staff will not get paid through this platform.

Amanda
Developer and Admin in US
E-Learning, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Excellent, user-friendly payroll app

5.0 3 months ago

Comments: It's an excellent app with no issues whatsoever that we have encountered so far.

Pros:

It is very user friendly and easy for the contractors to set up. The tracking is very clear and it issues 1099s at the end of the year electronically.

Cons:

The initial stage of payroll delays the payroll for a longer period of time but after a few months, you have the option then of next day.

Brandon
VP in US
Food & Beverages, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Great product for a medium sized company!

5.0 2 months ago New

Pros:

The team was great at Gusto with on boarding and helping us setup links to quick books and our scheduling software. They provide great customer service if you have problem or issues running payroll.

Cons:

We have to get used to the pay cycle part and how off cycle payroll works. Off Cycle payrolls are a lot of manual entry of information and take a lot longer to run.