15 years helping British businesses
choose better software

What is TrueContext?

Need safety, maintenance, or quality management apps? TrueContext is the leading mobile forms solution for aftermarket services. Put custom mobile form apps in the hands of your field teams fast with a no-code platform. Cut asset downtime with proactive maintenance and keep customers happy with proof of service reports. Use analytics dashboards to track KPIs like inventory turnover, QA, and asset health. These capabilities come built-in along with integration with back-office and cloud systems.

Who Uses TrueContext?

Organizations looking to eliminate paper processes, increase technician productivity, and accelerate their digital transformation in the office and field.

Where can TrueContext be deployed?

Cloud-based
On-premise

About the vendor

  • TrueContext
  • Located in Ottawa, Canada
  • Founded in 2001

TrueContext support

  • Phone Support
  • Chat

Countries available

Albania, Andorra, Argentina, Australia, Austria and 66 others

Languages

English, French, German, Spanish

TrueContext pricing

Starting Price:

Not provided by vendor
  • Yes, has free trial
  • No free version

TrueContext does not have a free version but does offer a free trial.

Pricing plans get a free trial

About the vendor

  • TrueContext
  • Located in Ottawa, Canada
  • Founded in 2001

TrueContext support

  • Phone Support
  • Chat

Countries available

Albania, Andorra, Argentina, Australia, Austria and 66 others

Languages

English, French, German, Spanish

TrueContext videos and images

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Features of TrueContext

  • API
  • Abbreviation Detection
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • App Management
  • Approval Process Control
  • Asset Lifecycle Management
  • Audit Management
  • Audit Trail
  • Business Process Automation
  • Code Enforcement
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Conditional Logic
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Database
  • Customer Management
  • Customisable Forms
  • Data Aggregation and Publishing
  • Data Capture and Transfer
  • Data Import/Export
  • Data Quality Control
  • Data Replication
  • Deployment Management
  • Dispatch Management
  • Document Classification
  • Document Imaging
  • Document Management
  • Drag & Drop
  • Electronic Signature
  • Equipment Tracking
  • File Storage
  • Fixed Asset Management
  • Forms Creation & Design
  • Forms Management
  • GPS
  • Graphical User Interface
  • Graphical Workflow Editor
  • Image Capture
  • Incident Management
  • Incident Reporting
  • Inspection Management
  • Integrated Development Environment
  • Integrations Management
  • Inventory Control
  • Iteration Management
  • Job Costing
  • Job Management
  • Logistics Management
  • Maintenance Scheduling
  • Mobile Access
  • No-Code
  • OSHA Recordkeeping
  • Occupational Health Management
  • Offline Access
  • Optical Character Recognition
  • Performance Metrics
  • Pre-Built Modules
  • Pre-built Templates
  • Preventive Maintenance
  • Process/Workflow Automation
  • Project Management
  • Purchase Order Management
  • Quality Management
  • Quotes/Estimates
  • Real-Time Data
  • Real-Time Reporting
  • Real-Time Updates
  • Remote Data Capture
  • Reporting & Statistics
  • Reporting/Analytics
  • Risk Management
  • Routing
  • Scheduling
  • Service History
  • Space Management
  • Supplier Management
  • Task Management
  • Template Management
  • Templates
  • Third-Party Integrations
  • Training Management
  • Visual Modeling
  • Warranty Tracking
  • Work Order Management
  • Workflow Configuration
  • Workflow Management

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Reviews of TrueContext

Average score

Overall
4.6
Ease of Use
4.5
Customer Service
4.5
Features
4.4
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Ankur
Ankur
Credit Analyst in India
Verified LinkedIn User
Financial Services, 5,001–10,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Best-in-class mobile forms and workflow app for salesforce. Reliable and Dependable platform !

5.0 2 years ago

Comments: ProntoForms is the leading platform solution for organizing the remote workforce team systematically for supplying the data and inputs feeds in much more organized and timely manner time and again. It enables the salesforce and workforce to apply job safety measures and complete analysis without any failure and provides inbuilt template to facilitate data feeds and reporting pertaining to employee training, Preventive Maintenance, Fleet servicing and field management throughout.

Pros:

One of the most promising app for development of workflows and mobile forms for various salesforce team across different businesses in short span of time. The mobile solution of Pronto Forms is easiest and most simplified app ever. Helps remote workforce team to gather data and inputs smartly and accurately. One of the highly innovative, smart and scalable solution for gathering data inputs in most streamlined manner without any non compliance.

Cons:

As on date, no dislikes. One of the highly reliable solution for driving businesses to another level. Though, we still want more customization in features and utilities to serve our clients better. It is not very mature and often give stoppages to us while integration and linking of apps with other internal and external platforms.

Alternatives Considered: Nintex Process Platform, Alchemer, Jobber, Cognito Forms and Zoho Creator

Reasons for Switching to TrueContext: ProntoForms chosen above all other alternatives due to its high integrability with other devices and platforms internally and externally without any slipups. It has high performance parameters which ensure adequate and correct data flow and entry into the system by salesforce and remote workforce. Brings high productivity and performance in the system. Sales revenue increased Multifold

Verified Reviewer
Verified LinkedIn User
Construction, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

A cost-effective mobile forms platform with features that most other products do not have.

5.0 12 months ago

Comments: We have been using ProntoForms since 2016 and have over 400 active Pronto Forms for Sales, Safety, Construction, Inspections, Warranty, Mileage tracking, and Customer forms, all maintained by just one forms administrator in our I.T. department. That part of their job does not require all their time therefore they still have time available to perform other functions in the I.T. department.Support from the ProntoForms team is excellent. Sometimes you have to push a bit to receive higher level support for help and training with more advanced features, but overall support is very good.Construction: No more hauling around bins of customer and construction documents to have signed and often out of date. Everything is up to date, pulled from our ERP system, and ready for customers to sign.Sales: No more paper documents. All sales documents, including price and cost calculations, are done within the ProntoForms coding, and handled by an internal administrator/forms developer within our I.T. department.Warranty: Customer inspections are handled via ProntoForms. Dispatching the completed and signed inspection form instantly to the Warranty department and the customer, keeps communication together, up to date, and the Warranty department can start handling the issue right away rather than having to wait for signed paperwork to be brought back to head office.Environmentally Responsible: No driving back and forth from job sites to the office to hand in paper work.

Pros:

1) Simple to use, but many other mobile forms products are also simple to use.2) Customizable forms: Conditional logic, repeatable sections, and ability to perform math calculations makes ProntoForms also suited for use in Sales Forms.3) Enterprise Edition features: Using web-linked forms, team form completion hand-offs, specific types of form dispatching & data routing, camera to text conversion, and workflow settings...are all fantastic to save time and money.

Cons:

1) Web-linked forms cannot pull from data sources (yet). They are working on this.2) No integration with DocuSign, and not enough features built-in to replace DocuSign (however we have not found any other mobile forms platforms that integrate with DocuSign, so this is more of a feature request than a dislike). We use ProntoForms for many departments including having customers sign sales contracts. We need the ability to send a form to a customer for signing. We look forward to the day we only need ProntoForms and no longer need to include a separate electronic signature platform in our sales process.

Alternatives Considered: GoFormz, FormsPro and SiteDocs

Reasons for Switching to TrueContext: ProntoForms can pull from just about any cloud or local data source with a bit of customizing work. It is easy to have staff in the field with up to date forms field information having local data uploaded into ProntoForms refreshing as quickly as every 5 minutes. The ability for ProntoForms to perform math/calculated output from base numbers in the data source is a crucial feature to which we have not found a competing product.

Glenn
Safety Manager in US
Utilities, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source
Source: SoftwareAdvice

Not a fan

2.0 5 years ago

Comments: There isn't many positives I can convey. I have developed safety audits for several companies, using both Predictive Solutions and iAuditor, both of which I prefer. Pronto Forms was a program that our parent company went to and wanted to be consistent and pushed it out to all of it's subsidiary companies; so I had no choice. Creating the form was no problem, however we aren't a company that is at a site for multiple months at a time, we may only be at a project for 2-3 days, and we are constantly moving employees around, which means every time you do this, you have to update your form, then ensure all the users sync the data for it to show up before they use it again. When trying to use the data, it's pointless. You enter data on the Pronto Forms site, then you have to go to a different website to get your data. Predictive Solutions is obviously the Cadillac of Safety auditing software, the one fault with them I have is that if you have to make changes, it isn't as easy as making the changes yourself, you send them into your contact for them to make the changes. Pronto Forms gives you that freedom, I will give them that, but still, as the administrator of these forms as well as having my main job function, unless you are a company that hires someone specifically to manage the Pronto Forms entry and collection, I would steer clear. As soon as our contract is up, we will be going back to iAuditor, which is far less expensive, allows up to three user devices per user (being an admin, I have to change devices regularly, and each time, it locks me out of the other device I am using). I hate giving a company a bad review, but what we were sold on and what the final product was, is light years away from each other.

Pros:

It's really rather simple to create a file; If you only want to create a form and just plug and play without the need for continuous updates (of say foreman, employees, etc.) then it's a pretty decent program to use.

Cons:

If you have to change data in files frequently, its a pain; the analytic statistics aren't even in the same program; If you have specific customization data needed, based on site, if you have more than five sites, it's horrible to find any use of this data.

TrueContext Response

5 years ago

Hi Glenn, We're sorry to hear that your deployment hasn't gone as expected. Our Customer Success Team has reviewed your feedback and would love the opportunity to connect with you as we feel highly confident that after a review of your implementation and requirements we will be able to resolve the issues you've been experiencing. Please reach out to [email protected] with the subject line 'Software Advice' and we'll go from there. All the best, Pat @ ProntoForms

Jen
President in Canada
Consumer Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Useful and Easy to use

5.0 2 years ago

Comments: As long time users we have seen Pronto Forms develop many new features over the years and every time there is a change there is lots of tutorials, articles and support to learn and utilize the new features

Pros:

We have used Proto Forms for over 10 years to manage our field service teams and it has been very easy to use to all our staff including those with little to no experience with smart phone technology.

Cons:

The maps integration in our area is sorely lacking and as a result we have had to use several work arounds

Alternatives Considered: Service Genius

Reasons for Choosing TrueContext: QXpress was not user friendly, did not integrate into our accounting program and had less customizability

Switched From: QXpress

Reasons for Switching to TrueContext: Thoughtful Systems was not user friendly, did not integrate into our accounting program and had less customizability

TrueContext Response

2 years ago

Hey Jen, Over ten years of using ProntoForms, that's fantastic! We appreciate you sharing how you have noticed our evolution. We continue to put all our efforts into making our product the best it can be for our customers, so it is comforting to hear how much we have helped your company. Sorry to hear about your experience with our maps integration in your area. To see what we can do to help, I will speak with your Customer Success Manager directly. Thanks for being such a loyal partner. All the best, Esmond Ng @ ProntoForms

Frinto
Manager-Operations in India
Management Consulting, 501–1,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Automation of Mobile workflows and app building management through ProntoForms !

5.0 2 years ago

Comments: My overall experience with ProntoForms is best till now. It is one of the best mobile solutions for workflow streamlining along with app building in most strengthened manner so that a strong, scalable and replicable work flow and process management solution can be built around without any problem. Managing all ground operations activity and capturing of evidences from field team is now easy task and does not pose any issues in collecting primary and secondary data for businesses. Visualizing data through real time dashboards and bringing business intelligence in raw data is possible with ProntoForms .

Pros:

The best mobile forms solution, available in the market for businesses and professionals. The strong app building management through this forms to create robust forms for field team and ground team. All the complex work tasks and work activities are managed in unified manner and can be monitored through single workflow. The ground team can take accurate input from field in these forms in effortless manner without any hustle. Pronto Forms is the one stop destination for contextualizing and customizing Health, Safety and Management aspect of training management in most easy manner possible. No trouble at all.

Cons:

We are still figuring out for deploying this software in offline manner without internet connectivity. Most of our ground teams operate in remotest districts of the states and does not have any internet bandwidth or network connectivity in such regions. Real time submission of filled forms should be made available in offline manner without internet usage. Cost reduction can be further looked into for devising new low cost strategy model on usage of the ProntoForms at lowest cost possible in different business environments.

Alternatives Considered: Mobility XE, GoCanvas, Cognito Forms, Zoho Creator and monitorQA

Reasons for Switching to TrueContext: ProntoForms is best of all available alternative products as it is the most comprehensive and digitized solution for capturing the field data in most sustained manner possible. Process management protocol and compliance management is easily attained through ProntoForms. It is having lot of customization features which improves the performance of data visibility and brings greater insights.