--- description: Discover the benefits and disadvantages of 1CRM. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: 1CRM Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [CRM Software](/directory/2/customer-relationship-management/software) > [1CRM](/software/131566/1crm) # 1CRM Canonical: https://www.capterra.co.uk/software/131566/1crm Page: 1 / 4\ Next: [Next page](https://www.capterra.co.uk/software/131566/1crm?page=2) > The most intuitive, customizable and cost-effective customer relationship management (CRM) solution on the market. > > Verdict: Rated **4.3/5** by 57 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses 1CRM? Small/Medium business owners looking for a complete and cost-effective CRM solution they can customize to fit the unique needs of their business. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 57 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 3.9/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: 1CRM - **Founded**: 1997 ## Commercial Context - **Starting Price**: US$15.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: 30-day free trial, no credit card required. Startup: $12 per user, per month Startup+: $19 per user, per month Professional: $28 per user, per month Enterprise: $34 per user, per month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) - **Supported Languages**: English, French, German, Italian, Spanish - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - Access Controls/Permissions - Accounting - Activity Dashboard - Alerts/Notifications - Billing & Invoicing - CRM - Calendar/Reminder System - Collaboration Tools - Contact Management - Contract/License Management - Customisable Branding - Customisable Reports - Customisable Templates - Customizable Fields - Discount Management - Document Storage - Email Management - Interaction Tracking - Knowledge Base Management - Lead Capture - Lead Management - Marketing Automation - Mobile Access - Multi-Language - Performance Metrics - Project Management - Quotes/Estimates - Reminders - Reporting & Statistics - Reporting/Analytics - Sales Forecasting - Sales Pipeline Management - Search/Filter - Segmentation - Self Service Portal - Social Media Integration - Task Management - Time & Expense Tracking - Workflow Management ## Integrations (32 total) - Adobe Commerce - Dropbox Business - Evernote Teams - Gmail - GoTo Meeting - Google Calendar - Google Maps - Google Workspace - HubSpot Marketing Hub - Joomla - Lead Guerrilla - LinkedIn for Business - LiveChat - Meta for Business - Microsoft Excel ... and 17 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [CRM Software](https://www.capterra.co.uk/directory/2/customer-relationship-management/software) ## Related Categories - [CRM Software](https://www.capterra.co.uk/directory/2/customer-relationship-management/software) - [CRM for Small Businesses](https://www.capterra.co.uk/directory/31583/small-business-crm/software) - [Business Management Software](https://www.capterra.co.uk/directory/30532/business-management/software) - [Quoting Software](https://www.capterra.co.uk/directory/30201/quoting/software) - [Contact Management Software](https://www.capterra.co.uk/directory/30016/contact-management/software) ## Alternatives 1. [Bitrix24](https://www.capterra.co.uk/software/113540/bitrix24) — 4.2/5 (984 reviews) 2. [Odoo](https://www.capterra.co.uk/software/135618/odoo) — 4.2/5 (1294 reviews) 3. [Zoho CRM](https://www.capterra.co.uk/software/155928/zoho-crm) — 4.3/5 (6964 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.co.uk/software/61368/salesforce) — 4.4/5 (18768 reviews) 5. [Dynamics 365](https://www.capterra.co.uk/software/157279/dynamics-365) — 4.4/5 (5811 reviews) ## Reviews ### "The transformation into 1CRM was really bad, support even worse." — 1.0/5 > **Julian** | *13 October 2017* | Computer Software > > **Pros**: The OpenSource concept is obviously wonderful, but needs to be transformed into a usable product with proper support, which is where 1CRM fails. > > **Cons**: The leverage of SugarCRM into 1CRM fails in simple things like country lists that you can't add to, yet not all countries are included in the list (for example, there is no United Kingdom, UK, Britain, Great Britain, or England\!), and the security certificate had expired. If you're ok to override the big red "insecure site" warnings to store your critical business data, go ahead. Me not. Whereupon "support" tells you it's your fault and you're stupid and anyway commercially useless to them. Reports are childishly implemented, can not be used by a business - but you can re-do them yourself using a clunky and functionally limited interface for an additional fee. Professional-looking offers, order confirmations, and invoices have been around for decades, should be included in the most basic version of any product, and should not need end-user re-programming at any cost. > > The culture of the 1CRM implementation of SugarCRM featuring incomplete, inflexible and user-unfriendly software reinforced by unhelpful and disdainful "support' is propagated throughout their network, for example by their German distributor Visual4 GmbH, who auto-renewed a subscription even though it had been cancelled (as just one example of their total administrative failure - they didn't know if you're a cloud or own-server customer, as another of many) and refusal to support a fully paid-up customer because s/he identified real and tangible problems rendering the software near-unusable. ----- ### "Support is very bad" — 5.0/5 > **Ron** | *12 January 2024* | Printing | Recommendation rating: 0.0/10 > > **Pros**: Easy to use. Easy to setup. Easy to implement. > > **Cons**: Any support questions are completely unanswered. Several days without a response. Absolutely no support. ----- ### "Great software that covers a lot of situations" — 5.0/5 > **Eduardo** | *27 June 2018* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: I like how it integrates a lot of business processes into a single program. Everything is linked and you get all your information easily. This is not only a CRM, but it is close to a full ERP. It adds invoicing, financials, service support and a ton of other features. I find it specially useful to add my own templates for documents and the way I can create a full module without needing to program. It has also added an API that you can use to integrate with external software. > > **Cons**: Some areas are not as developed as others. Project management is a bit old, and it lacks some functionality that you can find in other software. > > Support is great. Questions are usually answered in a few hours. Updates work flawlessly. The developers are very fast at chasing bugs when they appear. ----- ### "The best CRM solution we've found" — 5.0/5 > **Marcus** | *25 August 2015* | Information Technology & Services > > **Pros**: Everything's included - we've not needed to buy anything else Self-hosting (we provide hosting for customers, so we prefer this route) Fast Reliable Mobile sync Joomla portal integration Great support > > **Cons**: Email marketing setup is quite complicated (though we are biased\!) More documentation needed More integrations would be good > > We are a small company selling our email marketing service, smartmessages.net, and we are also the UK 1CRM partner. We started out using SalesForce, but quickly realised it was very limited and very expensive if we wanted to add the features we needed. We then turned to SugarCRM which solved most of the cost issue, but found it similarly restrictive, and also proved extremely unreliable. 1CRM was just what we wanted, providing all the features for a great price and without the unreliability, so we now use it for all our CRM needs. It worked so well for us that we became the UK partner for 1CRM in 2006, and so we use it to manage our 1CRM customers too\! We are especially keen on the invoicing and lead/opportunity pipeline, and make extensive use of the google apps integrations (we're all Mac \& Linux based). The features introduced in the 1CRM Enterprise Edition have made it much more powerful and adaptable for our customers' needs. It's shown itself to be scalable too - we have installations ranging from 2 users to 80 without any performance problems. We have written a 1CRM extension to link it to Xero (an online accounting service), so we have an effective accounting integration too. ----- ### "Excellent business management app for the SMB segment" — 5.0/5 > **Jacques** | *26 August 2015* | Telecommunications > > **Pros**: - 360° view of our business - easy yet powerful customization - possibilities to integrate with third party applications (telephony, accounting, portal, billing...) - good support > > **Cons**: - portal uses Joomla which we find quite old-fashion (would prefer Drupal) > > We, at ALLOcloud.com, have been using 1CRM (was Info@hand when we started) for the last 8 years. We thoroughly benchmarked several web-based solutions (incl Sugar and SalesForce) and finally chose 1CRM. The main decision criteria were: - 360° view of our business - easy yet powerful customization - possibilities to integrate with third party applications (telephony, accounting, portal, billing...) - good support We've been happy customers since. Just for reference, we host the product on our own servers ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.co.uk/software/131566/1crm?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/131566/1crm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data