Fivestars

Fivestars

by Fivestars Loyalty

Who Uses Fivestars?

Small and medium sized businesses with brick-and-mortar locations. We currently serve all businesses in the US.

What Is Fivestars?

Need a better way to reach your customers? Over 15,000 businesses use Fivestars to bring customers back 2x more often with text, email, and mobile app marketing tools. We provide you with a free Customer Touchscreen to sign up customers easily. With AutoPilot and Unlimited Promotions, stay top of mind by automatically reaching out to your customers with the right offer at the right time. We also provide detailed reporting on your customers' visit and spend behaviors.

Fivestars Details

Fivestars Loyalty

http://www.fivestars.com

Founded 2011

Fivestars Pricing Overview

Fivestars starts at US$299.00/month. Fivestars does not have a free version and does not offer a free trial. See additional pricing details for Fivestars below.

Starting Price

US$299.00/month

Free Version

No

Free Trial

No

Deployment

Installed - Mac

Cloud, SaaS, Web

Installed - Windows

Mobile - iOS Native

Mobile - Android Native

Training

In Person

Live Online

Webinars

Documentation

Support

Business Hours

Online

Fivestars Features

Activity Tracking
CRM
Gift Card Management
Loyalty Cards
Loyalty Program
Member Portal
Membership Management
Referral Tracking
Rewards Management
CRM
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Fivestars Reviews

Showing 5 of 1,177 reviews

Overall
4.6/5
Ease of Use
4.6/5
Customer Service
4.5/5
Features
4.5/5
Value for Money
4.5/5
Marcus K.
Senior Partner At Mad Ox Games & Comics
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 24/07/2018

"We have increased our customer satisfaction greatly, and easu/ "

Comments: customer frequency has increased greatly. Quarterly customers become monthly, and monthly customers become weekly. It adds up quickly. Customers enjoy the rewards programs, because it requires no membership card, and it is easy to redeem rewards.

Pros: Ease of use. My staff required nearly zero training on this product, and the down time for the hardware is less than 1% of our operational time.

Cons: It is a little pricey. That is why I rated it 4 stars for value at cost. But, it is very worth the expense. The question about how often do we use the software does not allow for our actual frequency of use which is closer to "every 5 minutes" than Daily, which was the most frequent response allowed.

  • Reviewer Source 
  • Reviewed on 24/07/2018
Nipuna R.
Aircraft Maintenance Trainee B1.1
Airlines/Aviation, 13-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
    4/5
  • Ease of Use
    3/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 27/08/2019

"Customer loyalty with STARS"

Comments: Fivestar is an user friendly program which helps to keep update with customers. Help to build loyal customers by sending them messages to inform about new promotion and keep updated them with the deals.

Pros: This is simple and user-friendly as well as it is customizable. Super customer service. It helps to get critical customer data.

Cons: Its SOMETIMES hard to reach customer support quickly.

  • Reviewer Source 
  • Reviewed on 27/08/2019
Adam R.
EA
Computer Software, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    3/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 25/02/2020

"Good app, but sometimes difficult to find deals"

Comments: Overall it's a good app, but it would be better to have some way to remember and know when to use your five stars account at a place. Lots of the time I've only noticed places take five stars after I've already paid.

Pros: I love these rewards programs and it's really fast and easy to accumulate points quite fast to get a free or discounted item.

Cons: It's hard to remember which places use five stars and in the app it's annoying to have to press the bubble again to get out of the business rather than just pressing out (it won't let you).

  • Reviewer Source 
  • Reviewed on 25/02/2020
Stephanie F.
Assistant teacher
Primary/Secondary Education, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    Unrated
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 10/01/2020

"Five stars system review "

Comments: My overall experience with Fivestar has been amazing. At Christmas I found myself going to stores I knew had Fivestar, so I could earn check-ins and points for my purchases. I now have a text from one of my favorite stores on their upcoming big sale, AND a $5 off that I can use on my next visit - just for shopping at a place I was going to most likely go to no matter what, but with this system they can have the reassurance I will be back :) It’s a win win in my book. Great idea, and all businesses should have a Fivestar machine at checkout.

Pros: I love that I can go into one of my favorite stores, be able to type my phone number in, and earn points for shopping at a place I was going to anyways. Earning points and check-ins that reward me in time with money will make anyone smile.

Cons: I honestly can’t say I have found anything wrong so far with this software itself. I do wish sometimes I would be reminded to make sure I put my phone number in by the store clerk themselves, but that is in no way the fault of the Fivestar service system.

  • Reviewer Source 
  • Reviewed on 10/01/2020
Tara N.
owner
Retail, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    3/5
  • Ease of Use
    4/5
  • Features & Functionality
    2/5
  • Customer Support
    1/5
  • Value for Money
    1/5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 25/02/2019

"Lies and then more lies"

Comments: Horrible
Their rep made promises and now that he is gone they will not honor anything or even acknowledge my issues

Pros: It is super easy to use, anyone can figure out how to use it from the front or back end

Cons: The representative who signed us up told us it was a year contract. At the end of that year we could cancel, he promised there would be no new charges after the prepaid year. He no longer works for them. Shortly before payroll was due Fivestars pulled $2400 from our account. We had no warning. I called them, they set up a phone appointment. They never showed for two of those phone appointments. I finally spoke with Silvana who told me they would refund the $2400 if and only if I signed a new contract promising to pay them monthly for the next year We did not want to continue the service, but if i didn't sign that, they would not give me the $2400 back. Even after I signed it, it took them over a week to give the money back. It has been 10 months and we received an email stating that we needed to let the know if we don't want to renew next year. We never received that email the first year, but all the same I clicked on the link to let them know there was no way we were renewing. Guess what? They set up a phone interview, you can't cancel on their website. I got the call from them today and I was able to terminate the contract for two months from now, when the 12 month contract i signed under duress expires. But then, she told me we have to mail back the two tablets. I was quite sure we paid for those becuase that's what their rep who signed us up told me. So now we were told we paid for those up front, but we have to send them back, we even have to pay for t

  • Reviewer Source 
  • Reviewed on 25/02/2019