Who Uses This Software?

SMB + Mid-market & enterprise businesses. SaaS, PaaS, E-commerce, Subscription Commerce, Telecomm & Media, Coworking Spaces, Subscription Services, IoT, Non-profits.

Average Ratings

28 reviews
  • Overall 4.5 / 5
  • Ease of Use 4.5 / 5
  • Customer Service 4 / 5
  • Features 4.5 / 5
  • Value for Money 4 / 5

Product Details

  • Starting Price US$299.00/month
    See pricing details
  • Free Version Yes
  • Free Trial Yes, get a free trial
  • Deployment Cloud, SaaS, Web
  • Training Live Online
    Webinars
    Documentation
  • Support 24/7 (Live Rep)
    Online

Vendor Details

  • Chargebee
  • http://www.chargebee.com
  • Founded 2011

About Chargebee

Chargebee is a PCI Level 1 certified recurring billing platform for SaaS and subscription-based businesses. Chargebee integrates with leading payment gateways around the world to let you automate payment collection, invoicing, email notifications, and customer management.

With power packed integrations such as Xero, QuickBooks Online, Avalara, NetSuite, Zendesk, MailChimp, ShipStation, Salesforce, Slack, and Shopify, Chargebee takes the pain out of subscription billing.

Chargebee Features

  • Approval Workflow
  • Billing & Invoicing
  • Client Management
  • Client Portal
  • Document Management
  • Due Date Tracking
  • For CPA Firms
  • Project Management
  • Staff Management
  • Time Tracking
  • Accounts Receivable
  • Bank Reconciliation
  • Billing & Invoicing
  • CPA Firms
  • Expense Tracking
  • Fixed Asset Management
  • Fund Accounting
  • Government
  • Nonprofits
  • Payroll Management
  • Project Accounting
  • Purchase Orders
  • Tax Management
  • Billing Portal
  • Contact Database
  • Contingency Billing
  • Customisable Invoices
  • Dunning Management
  • Hourly Billing
  • Mobile Payments
  • Multi-Currency
  • Online Invoicing
  • Online Payments
  • Payment Processing
  • Project Billing
  • Recurring/Subscription Billing
  • Tax Calculator
  • ACH Check Transactions
  • Bitcoin Compatible
  • Debit Card Support
  • Gift Card Management
  • Mobile Payments
  • Online Payments
  • POS Transactions
  • Receipt Printing
  • Recurring Billing
  • Signature Capture
  • Deferred Billing
  • Dunning Management
  • Multi-Currency
  • Multi-Period Recurring Billing
  • Payment Processing
  • Recurring Invoicing
  • Recurring/Subscription Billing
  • Self Service Portal
  • License Management
  • Onboarding
  • Renewal Management
  • SaaS Operations Management
  • Shadow IT Detection
  • Spend Management
  • Subscription Management
  • Usage Tracking/Analytics
  • Vendor Management
  • Cancellation Management
  • Discount / Coupon Management
  • Dunning Management
  • Enrollment Management
  • Product Catalogue
  • Recurring Billing
  • Revenue Recognition
  • Revenue Recovery Tools
  • Self Service Portal
  • Subscription Plan Management
  • Tax Management
  • Trial Management
  • Usage Tracking/Analytics

Chargebee Most Helpful Reviews

Chargebee saved us a TON of dev time.

Reviewed on 03/10/2017
Brad H.
Co-Founder
Computer Software, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source 
Source: GetApp
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: I love that Chargebee allows young startups to get their feet under them before charging them. The integration into Braintree was SUPER easy and we haven't really had any problems with it since we started using it. It allows us to manage subscriptions without building our own dev dashboard to do that and gives us much more flexibility than Braintree for doing so. We use coupons to run promos and Chargebee makes that super easy. We use their hosted page for payments inside of an iframe and that has been helpful as well. Again the biggest thing as a young startup is not having to build all of that ourselves or asking the dev team to make changes every time we need to address an issue. Overall I've been very happy with Chargebee and we plan to continue to use them moving forward.

Cons: I'd love for the reporting dashboard to be a little more robust and user friendly. It's not bad but it could definitely be better. Being able to accept multiple currencies could also be handled better, but we get by just fine with the way it's set up. It makes you change your password every 90 days, which is annoying to me but I guess it's more secure...

Our perfect subscription manager

Reviewed on 02/11/2018
Nuno L.
CEO, Co-Founder
Computer & Network Security, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: We rely on Chargebee to manage subscriptions to our product. It's easy to use and to be integrated, and offers many features such as invoicing, TAX calculator based on location, several plans, offline payments, etc. Customer Support is great and they always hear what you say. Besides managing your subscriptions, it does something very important. By using their payment form on your website, you can easily integrate with several payment processors. This is especially important if you have payments that have been rejected by one processor and you can send them to another processor. It also reduces the dependency on one single processor.

Cons: The only thing that comes to mind is that the invoices it produces are not legal in some countries. For instance, in my country, invoicing software needs to be certified and to produce a SAF-T file with all invoices, that we need to submit to tax authorities. Since Chargebee doesn't do any of that, I need to have a separate invoicing platform.

Basically, perfect in all aspects

Reviewed on 24/01/2019
Max S.
Director, Customer Success
Computer Software, 13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: We're ourselves are SaaS product, and use Chargebee as a backend for our payments and billing. We extensively use addons and various combinations of subscription plans. I couldn't name another product that I would be that happy with as I am with Chargebee.

Pros: - Perfect UX/UI: all the filters, mass operations, detailed settings are available just as I need them, never think a second where to find a function I need
- Great API & integration support
- Very powerful analytics (especially with RevenueStory)
- Awesome support
- A very, very carefully and thoughtfully planned interface with a deep understanding of the user.

Cons: I faced literally two issues through the course of 6 years using Chargebee in production.

Grossly incompentant

Reviewed on 21/07/2019
Ryan H.
Owner
Computer Software, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source 
2/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: If I could do things over again I would have selected a similar provider even if I was forced to pay several hundred dollars per month it would have obviously been worth it. Now I have to make the decision of whether I want to potentially lose over half my subscribers again like the last time I switched billing systems (to Chargebee) or accept that I'm locked in for life.

Pros: Easy to set up and has a good API. Support is good and fast response so long as the issues are simple and don't involve anything technical.

Cons: The backend system is grossly unoptimized to the point many of my customers cannot be billed anymore. I was not informed of these issues when signing up and was promised that the system would be able to handle my very specific usecase. It clearly can't despite me giving them actual numbers. I've already lost over $6000 in charges I can't add to my customers' invoices and a few thousand dollars in invoices that can't be generated. For the past two months I've been unable to add charges for any of my customers and keep getting the runaround by different support agents as to what the cause is. First I was told I was violating a 150 API calls per minute limit despite the fact that not a single call had gone through successfully in the entire time period they were citing but also I'm skeptical of because each API call I make to their service takes between 2 and 10 seconds to complete. Now I'm told I need to batch things weekly because adding charges to my customers is too taxing on their CPUs. Billing line items should scale linearly but it is clear from how quickly their API bogs down that it scales exponentially for them at best and likely even worse. I never had this problem with my previous provider and they aren't even a billing or invoicing company.

easy subscription management software

Reviewed on 19/01/2018
Alister R.
Director of Product Innovation
Computer Software, 13-50 Employees
Used the Software for: 6-12 months
Reviewer Source 
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: managing payments on saas product. using for invoicing and planning

Pros: nice options available to flexible pricing options for SaaS. complete suite to manage invoicing and recurring payment. The test site for training prior to using is also very useful. We are able to use it really well due to this feature and we can train new employees on the product as well.

Cons: payment gateway integration can be a little more seamless they always encourage stripe, but a lot of spurious txns get generated on that platform.

Vendor Response

by Chargebee on 24/10/2018

Hey Alister,

Thank you for your review :) We¿re happy that you find our product features useful.

Regarding your feedback on payment gateways, we are constantly working towards a more seamless integration.

Apart from Stripe we do integrate with several other payment gateways and Payment methods, please take a look at it and let us know if you are interested in any of these ( you can reach out to [email protected]) . We will definitely help you with the set-up process.

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