Who Uses This Software?

Executives in charge of quality assurance and brand excellence of multi-location food service, franchise food establishments, restaurants, food retail and manufacturers, and hospitality.

Average Ratings

18 reviews
  • Overall 4.5 / 5
  • Ease of Use 4 / 5
  • Customer Service 4.5 / 5
  • Features 4 / 5
  • Value for Money 4 / 5

Product Details

  • Free Version No
  • Free Trial No
  • Deployment Cloud, SaaS, Web
    Mobile - iOS Native
    Mobile - Android Native
  • Training In Person
    Live Online
    Webinars
    Documentation
  • Support Business Hours
    Online

Vendor Details

  • RizePoint
  • http://rizepoint.com/
  • Founded 1997

About RizePoint

Purpose-built for quality managers, RizePoint's quality management software empowers you to collect and analyze meaningful data so you can gain visibility, drive improvement, and keep brand promises. You'll gather better data, see more with intelligent analytics, and spot trends so you act faster when issues arise.

RizePoint Features

  • Alerts/Notifications
  • Asset Tracking
  • Audit Planning
  • Compliance Management
  • Dashboard
  • Forms Management
  • Issue Management
  • Mobile Access
  • Risk Assessment
  • Task Management
  • Workflow Management
  • Archiving & Retention
  • Audit Trail
  • Controls Testing
  • Environmental Compliance
  • FDA Compliance
  • HIPAA Compliance
  • ISO Compliance
  • OSHA Compliance
  • Risk Alerts
  • Sarbanes-Oxley Compliance
  • Version Control
  • Audit Management
  • CAPA Planning
  • Change Management
  • Complaint Management
  • Incident Management
  • Nonconformance Tracking
  • Quality Control
  • Risk Management
  • Root Cause Analysis
  • Training Management
  • Audit Management
  • Complaint Management
  • Compliance Management
  • Corrective and Preventive Actions (CAPA)
  • Defect Tracking
  • Document Control
  • Equipment Management
  • ISO Standards Management
  • Maintenance Management
  • Risk Management
  • Supplier Quality Control
  • Training Management
  • Demand Planning
  • Electronic Data Interchange
  • Import/Export Management
  • Inventory Management
  • Order Fulfillment
  • Sales & Operations Planning
  • Shipping Management
  • Supplier Management
  • Transportation Management
  • Warehouse Management
  • Audit Trail
  • Performance Metrics
  • Self Service Portal
  • Sourcing Management
  • Transaction History
  • Vendor Master Data Management

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RizePoint Most Helpful Reviews

At the core, the product is fantastic and continuous updates keep improving functionality

Reviewed on 08/02/2018
Blair B.
CIO
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: Automated Feedback / Notification rules simplifies customer alerts. The new management dashboards ease customer level reporting and issue research, and the new SDA with Active home page integration really pushes the bar forward with being able to proactively provide data insights to customers.

Cons: Some management / maintenance tasks are tedious, especially for one person teams with a wide customer/user base. This is being mitigated with upcoming improvements, but there are certainly some maintenance tasks that take an extra bit of work. While the new functionality that is continuously being released is next level and really resolved a lot of issues, they are in a weird spot where they are having to slowly improve core functionality. This creates a slight break in expected user experience. Its hard to change everything at once and not have customers complain though.

since 2002 with steton through now, huge improvements in past 2 years and hope it continues

Reviewed on 07/02/2018
Micahael F.
Owner
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: ease of use for gathering data, ability to do audits in the disconnected state - vital to as as many of our locations do not have interest or cell phone acccess

Cons: EI report design still remains a challenge to use, but Dashboards are seeming to be more favorable and desirable by clients. The high demand features should be part of the base feature cost. Seems to feel like things are drifting back to the Steton practice of hanging out carrots and then collecting fees per carrot.

Specification Manager is very manual process

Reviewed on 07/02/2018
Jon M.
Senior Specification and Supplier Manag. Scientist
Retail, 501-1,000 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: One location to enter the data, specifications and documents

Pros: One location for our supplier to upload documents for suppliers. Looking forward to the new Standard module.

Cons: Manual process, not able to link audits to master specifications, possible errors in audit forms not being linked to master specification.

As the IT Product owner of the RizePoint solution, I interact with the RizePoint team frequently

Reviewed on 07/02/2018
Victoria R.
SR IT Project Manager
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is very easy to search data using their UI. I especially like the Location UI. There have been many great new features including Dashboard reporting and search driven analytics.

Cons: The homepage UI menu does not display at times as a left navigation or top navigation. I am not sure why.

RIzePoint is a great platform for us to create and perform our audits.

Reviewed on 06/02/2018
Debbie L.
Director of Audit & Compliance
Used the Software for: 1+ year
Reviewer Source 
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love that it lets us explore so many other ways to audit and check what our properties are doing. We're always coming up with something different that we can use the software for, some so simple, but it allows us to pool all data in one place.

Cons: Personally, it logs me out very easily, timing out in less time than I need. Also, EI is a bit difficult to navigate at times so I'm not able to create all of the reports that I need.

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