15 years helping British businesses
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What is Sprinklr?

Best for: Large companies with 200+ employees

Sprinklr is the only enterprise-grade social media marketing solution trusted by 90% of the world’s top 100 brands. Sprinklr helps brands build relationships, deploy content, and track ROI across 35+ channels—ensuring more efficient collaboration between social media accounts spanning multiple regions and sub-brands. Leave point solution chaos behind with Sprinklr, the world’s first and only Unified-CXM platform.

Who Uses Sprinklr?

Cloud-based customer experience management solution that helps large enterprises manage content marketing, social media, paid advertising, website, and more via automation.

Sprinklr Software - Campaign overview
Sprinklr Software - Content schedule
Sprinklr Software - Content approvals
Sprinklr Software - User permissions

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Reviews of Sprinklr

Average score

Overall
4.2
Ease of Use
3.8
Customer Service
4.0
Features
4.3
Value for Money
3.9

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Ksenia
Ksenia
HR manager in US
Verified LinkedIn User
Used the Software for: 1+ year
Reviewer Source

My experience with Sprinklr

5.0 6 years ago

Comments: We're able to promptly and effectively respond to all social media inquiries across all of the social media websites we utilize for our business. Along with this, we can quickly pull analytical insights to determine what it and is not working for us.

Pros:

How it combines all social media sites. Rather than having to search through each social media platform, potentially missing key comments by users, Sprinklr brings all of those comments into one, easy to use platform. Additionally, Sprinklr allows you to use tagging, which makes for easy analytical reviews with specific campaigns being currently run as well as comparison to previous campaigns.

Cons:

Still working out some glitches. Instagram direct messages do not currently pull through and that would be very helpful if that was resolved.

Verified Reviewer
Verified LinkedIn User
Computer Networking, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

the world's best enterprise customer experience management solutions.

4.0 2 years ago

Comments: Sprinklr allows me to create and manage my advertisements in my company, and to finally generate the turnover.

Pros:

With the Sprinklr app, we can manage our social, marketing, advertising, research, commerce, and healthcare functions right from your phone. in addition it is easy to use

Cons:

Sometimes the app bugs and does not support all carousel images. the integration process with the application was easy

pankaj
Quality Auditor in India
Consumer Services, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Sprinklr The Good Social Media Management Tool

4.0 4 weeks ago New

Comments: work on customer support and development, which will not take more time to export the data.

Pros:

Exceptional customer service: Despite some limitations, Sprinklr's customer service is quick to respond and helpful in resolving any problems, with outstanding response times. and Sprinklr provides comprehensive reporting

Cons:

Some users have reported that the customer support team is not always helpful, and some times it takes a lot of time to export the data or any reports, and its interface is a little bit complicated to understand the features.

Verified Reviewer
Verified LinkedIn User
Nonprofit Organization Management, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Better than Most But Plenty of Pain

3.0 9 months ago

Comments: Love the promise. Optimistic about the future, but current quality and support are frustrating.

Pros:

The channel breadth is amazing. A UI that allows business users instead of technical users to manage journeys is exciting.

Cons:

It never quite works the way you'd expect it to. Lots of reaching out to tech support which is slow.

Verified Reviewer
Verified LinkedIn User
Marketing & Advertising, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Sprinklr is game - All in one social media platform

5.0 2 years ago

Comments: It was an amazing experience using Sprinklr and i personally recommend it to have it if not yet in 2022

Pros:

It is fast, accurate & effcient. It understands the current marketing needs

Cons:

Granular permissions level. You have to go through a lot of process if you want to turn on a small option/feature