WalkMe Pricing, Cost & Reviews

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WalkMe Overview:

What is WalkMe?

WalkMe is the leading Digital Adoption Platform (DAP), helping organizations maximize software adoption, boost productivity, and streamline user experiences. Powered by AI and patented DeepUI™ technology, WalkMe provides real-time, in-app guidance, automation, and analytics to eliminate friction in digital workflows.

Trusted by global enterprises like IBM and Cisco, WalkMe accelerates software adoption by 60%, reduces onboarding time by 35%, and cuts business errors by 41%. Whether for Salesforce, Workday, or custom platforms, WalkMe ensures seamless technology adoption, improving efficiency and ROI.

Transform how your workforce engages with technology—boost compliance, enhance data accuracy, and drive digital transformation with WalkMe.

Who Uses WalkMe?

WalkMe's target market includes large enterprises, public sector organizations, and businesses undergoing digital transformation, helping them maximize software adoption & improve user experiences

Where can WalkMe be deployed?

Cloud-based

On-premise

Overall rating

See all reviews

Based on 62 reviews

4.4

Write a Review!

Reviews sentiment

Positive

87%

Neutral

10%

Negative

Starting Price

Not provided by vendor

Pricing plans

Free trial

About the vendor

WalkMe
Located in San Francisco, US
Founded in 2011

WalkMe support

Phone Support
24/7 (Live rep)
Chat

Countries available Show more details

Albania, American Samoa, Andorra, Anguilla, Antigua & Barbuda

Albania
American Samoa
Andorra
Anguilla
Antigua & Barbuda
Aruba
Australia
Austria
Bahamas
Barbados
Belarus
Belgium
Belize
Bermuda
Bosnia & Herzegovina
Brazil
British Virgin Islands
Bulgaria
Canada
Cayman Islands
China
Cook Islands
Costa Rica
Croatia
Cuba
Curaçao
Cyprus
Czechia
Denmark
Dominica
Dominican Republic
El Salvador
Estonia
Faroe Islands
Fiji
Finland
France
French Polynesia
Germany
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Haiti
Honduras
Hungary
Iceland
India
Ireland
Isle of Man
Israel
Italy
Jamaica
Japan
Jersey
Kiribati
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Marshall Islands
Martinique
Mexico
Micronesia
Moldova
Monaco
Montenegro
Montserrat
Nauru
Netherlands
New Caledonia
New Zealand
Nicaragua
Norfolk Island
North Macedonia
Northern Mariana Islands
Norway
Palau
Panama
Papua New Guinea
Poland
Portugal
Puerto Rico
Romania
Russia
Samoa
San Marino
Serbia
Singapore
Slovakia
Slovenia
Solomon Islands
South Africa
South Korea
Spain
St Kitts & Nevis
St Lucia
St Martin
St Pierre & Miquelon
St Vincent & the Grenadines
Sweden
Switzerland
Tonga
Trinidad & Tobago
Turks & Caicos Islands
Tuvalu
Türkiye
US Virgin Islands
Ukraine
United Kingdom
United States
Vanuatu
Vatican City
Wallis & Futuna
Åland Islands

Languages Show more details

Arabic, Chinese, Czech, Danish, Dutch

Arabic
Chinese
Czech
Danish
Dutch
English
Finnish
French
German
Hebrew
Hungarian
Indonesian
Irish
Italian
Japanese
Korean
Norwegian
Polish
Portuguese
Russian
Spanish
Swedish
Thai
Traditional Chinese
Turkish
Ukrainian

Features of WalkMe

Activity Dashboard
Alerts/Escalation
Alerts/Notifications
Asset Categorisation
Asynchronous Learning
Audience Targeting
Blended Learning
CRM
Certification & Licensing
Communication Management

Compliance Management
Content Creation
Content Management
Contextual Guidance
Customer Experience Management
Customisable Branding
Customisable Templates
Dashboard
Data Import/Export
Data Security

Document Management
Employee Handbook
Engagement Tracking
Feedback Management
In-App Training
Knowledge Base Management
Knowledge Management
Launch Management
Learning Paths/Tracks
Live Chat

Mobile Learning
Multi-Channel Data Collection
Multi-Language
Reporting & Statistics
Reporting/Analytics
Rich Text Editor
Search/Filter
Self Service Portal
Self Service Tools
Survey/Poll Management

Surveys & Feedback
Task Management
Third-Party Integrations
Training Management
User Onboarding
Visual Analytics
Widgets
Workflow Management

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Capterra verified reviews for WalkMe

Overall rating

4.4

Based on 62 reviews

Write a Review!

Filter reviews (62)

Carlo

Health Information Systems Educator in US

Hospital & Health Care, 10,000+ Employees

Used the Software for: 2+ years

"Great supportive tool"

16 May 2025

4.0

We used it to make an existing software experience much better for the end user and it delivered for us.

Pros:

Walkme made our previous EHR system much better.

Cons:

Building things in Walkme sometimes became too technical, not super easy, and required an amount of precision.

Reviewer Source

Verified Reviewer

Verified LinkedIn User

Events Services, 11–50 Employees

Used the Software for: 1+ year

"WalkMe Review"

16 October 2019

4.0

Was good but we could not afford there best pricing

Pros:

The tool is very good goes beyond online help system a full fledged user engagement tool with good analytics and authoring tool.

Cons:

Very expensive they should have proper slicing of features to make it cost effective. Good for enterprises but online startups may not be able to afford it.

Reviewer Source

Steven

Director of Learning and Development in US

Verified LinkedIn User

Hospital & Health Care, 201–500 Employees

Used the Software for: 1-5 months

"Great product, but hard to use with a multi instance saas company and can only use Firefox."

10 May 2018

5.0

Pros:

Great product that integrates with a webage to provide seamless training, pretty simple to use. Great concept that uses the actual love system.

Cons:

Firefox is not a widely used browser anymore, and most of our clients do not have it so could not purchase it. Also, we have several instances of our product, and wanted to price out per instance making it really expensive.

Reviewer Source

WalkMe Response

4 September 2018

Thank you for your thoughtful feedback on your WalkMe experience, Steven. We¿re glad to hear that our Digital Adoption Platform has helped train your clients and assist them with navigating around your webpage. I¿m sure you¿re aware by now, but we released a browser-agnostic WalkMe Editor that no longer restricts you to Firefox to build content, and there should never be a browser limitation for users to view content. If you need any additional information on this, we¿d be happy to provide it! Thanks again for your comments, Steven.

Verified Reviewer

Verified LinkedIn User

Internet, 1,001–5,000 Employees

Used the Software for: 6-12 months

"Very good software"

3 November 2018

5.0

Pros:

How innovative and smart it is, it makes our relationship with our customers so much easier and fluid, so many great tools and functionalities, it has very to no little limitations on what you can do

Cons:

A bit more difficult to learn than expected, but that's all really, never encountered any actual issues or inconveniences

Reviewer Source

WalkMe Response

7 November 2018

Thank you for your thoughtful feedback on your WalkMe experience! It¿s great to hear that you think so highly of our Digital Adoption Platform and that we've been able to improve your relationship with your customers. WalkMe is a a very powerful tool and we¿ve designed our Center of Excellence -- like University, Community and Playbooks -- to provide you with several resources and templates to maximize the use of our platform. Please don¿t hesitate to reach out to learn more about some of our new capabilities, and we look forward to continuing our conversations on the Customer Community. Thanks again!

Verified Reviewer

Verified LinkedIn User

Computer Software, 51–200 Employees

Used the Software for: 2+ years

"Onboarding app that needs to improve"

27 July 2021

3.0

The potential is there, but it has many room for improvement for it to be "self served"

Pros:

It lets you build complete workflows that take users "hand in hand" until they complete a desired flow, in addition to building "one-time" helpful popups

Cons:

It has many bugs. Maybe it works well for simple websites, but we have a problem with almost every implementation of a new onboarding workflow we want to run on our platform, which then requires the help of their support/tech team.

Reviewer Source