Who Uses Paycom?

Paycom's single-application software helps companies automate and streamline payroll and HR processes without sacrificing rigorous data security standards.

What Is Paycom?

Tired of cycling through endless payroll tasks and stacks of paperwork? Paycom's all-in-one payroll and HCM software provides access to robust tools for recruitment, payroll, talent and HR management, and more, in a single application. Employee information is stored securely while remaining easily accessible for important HR procedures. That saves time and stress spent re-keying information, navigating between HCM applications, searching for forms or managing complex payroll tasks.

Paycom Details

Paycom

http://www.paycom.com/

Founded 1998

Paycom Pricing Overview

Paycom does not have a free version and does not offer a free trial.

Free Version

No

Free Trial

No

Deployment

Cloud, SaaS, Web

Training

In Person

Live Online

Webinars

Documentation

Support

Business Hours

Paycom Features

Benefits Administration Software
ACA Reporting
Benefits Administration Outsourcing
Benefits Dashboard
COBRA Administration
Deduction Management
Disability Insurance Administration
Employee Benefits Administration
FMLA Administration
HIPAA Compliant
HSA/FSA Administration
Health Insurance Administration
Life Insurance Administration
Online Benefits Enrollment
Provider Management
Retirement Plan Management
Academic/Education
Asynchronous Learning
Blended Learning
Built-in Course Authoring
Corporate/Business
Gamification
Learner Portal
Mobile Learning
SCORM Compliance
Synchronous Learning
Video Conferencing
eCommerce
eLearning Companies
Document Management
E-Verify/I-9 Forms
Electronic Forms
Electronic Signature
Employee Handbook
Job Description Management
Orientation Workflow Management
Self Service Portal
Task Management
Training Management
401(k) Tracking
Benefits Management
Check Printing
Direct Deposit
Multi-Country
Multi-State
Payroll Outsourcing
Payroll Reporting
Self Service Portal
Tax Compliance
Vacation/Leave Tracking
W-2/1099 Preparation
Wage Garnishment
Compensation Management
Competency Management
Employee Lifecycle Management
Goal Setting
Individual Development Plans
Onboarding
Performance Management
Recruitment Management
Succession Planning
Training Management
Biometric Recognition
Messaging
Mobile Access
Online Punch Card
Payroll Management
Punch card
Reporting/Analytics
Salaried Employee Tracking
Sick Leave Tracking
Timesheet Management
Vacation/Leave Tracking
Workstation Tracking
Activity Tracking
Billing & Invoicing
Expense Tracking
Project Tracking
Reimbursement Management
Time Tracking
Time Tracking by Client
Time Tracking by Project
Budgeting/Forecasting
Contractor Management
Employee Lifecycle Management
Employee Scheduling
Labor Forecasting
Performance Metrics
Recruitment Management
Skills Tracking
Time & Attendance Management
Variable Workforce

Paycom Reviews

Showing 5 of 493 reviews

Overall
4.4/5
Ease of Use
4.3/5
Customer Service
4.4/5
Features
4.4/5
Value for Money
4.3/5
Susie S.
National Director of HR and Payroll
Financial Services, 1,001-5,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 06/11/2019

"Outstanding Product and Support"

Comments: The BEST Payroll, and HRIS system on the market hands down!

Pros: This product has high technology and excellent ease of use. It is ever changing and improving to allow you to keep up with the latest technology. Paycom also will customize your product for your individual companies use. The customer support is outstanding and they are always there to assist you!

Cons: There isn't much I don't love about Paycom. They have outstanding support and walk me through each portion of the program. The only issue I have had with Paycom is not having the Back Benefits automatically calculated. BUT this feature is coming soon!

Vendor Response

by Paycom on 07/11/2019

Susie, thank you for sharing your Paycom experience! We are so thrilled that you enjoy using our products.

  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 06/11/2019
Armaan D.
Vice President & COO
Restaurants, 201-500 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 01/05/2020

"Paycom is Incredible and has the best support team!"

Comments: Engaging with our employees has been so much more efficient with Paycom! They love the interface and once they got the hang of using it, we began to learn things from them as we made our transition.

Pros: There are so many features within Paycom that we utilize to make our operations smoother and mainly to communicate messages from the top level all the way to our team members.

Cons: There are still times where you have to jump through certain hoops to get to an end goal, or a particular report is dug down deep somewhere, but for the most part, Paycom has been user friendly and their support team is great.

Vendor Response

by Paycom on 05/05/2020

Thank you for the 5-star review, Armaan! We're thrilled you have enjoyed working with our sales team and our support specialists! We appreciate your feedback, and we encourage you to continue sharing any enhancements you would like to see from us with your dedicated support team.

  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 01/05/2020
Karissa B.
President
Food & Beverages, 51-200 Employees
Used the Software for: 1+ year
  • Overall Rating
    3/5
  • Ease of Use
    2/5
  • Features & Functionality
    3/5
  • Customer Support
    4/5
  • Value for Money
    2/5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 13/02/2020

"Bait and switch, twice"

Comments: Bait and switch, twice now. Do not recommend.

Pros: Client specialist is excellent at responding.

Cons: Beware this is a company that seems to be having some internal changes to its policies and practices. The first sign is when our sales person quit. Upper Management and local sales team members blame others instead of focusing on customer service and doing the right thing. We were absolutely "misled". Twice. We should have gone with Paylocity which was considerably less expensive but chose this company because it had excellent reviews and we were told that our price point would not change, that Paycom does not raise their prices on existing clients. Lie. Just received a notice of a 3.8% after one year. We were told price would only increase if we opted to use any future add on features they developed. We were also misled and told that what we signed on for included all the modules they offered at the time of signing. Another lie. When we went to get training on some of these features, we were told we didn't have them activated even though we provided email proof with our sales person that we were expecting to have access to these modules when we signed on. I do not trust this company. A little over a year with them and we've had two major issues where we've had the bait and switch pulled on us. Software is ok once you're trained. We've experienced payroll glitches with incorrect amounts being shown as being removed from our bank but all three times it was caught and fixed in time thankfully. I cannot recommend this company.

Vendor Response

by Paycom on 18/02/2020

We're saddened to see this as your experience, as what you have described does not meet our expected standards. We pride ourselves on cultivating strong partnerships with our clients through our commitment to transparent communication. We would love the opportunity to learn more about your feedback and how we can help to improve your experience. Please reach out to us at [email protected] We look forward to speaking with you, Karissa!

  • Reviewer Source 
  • Reviewed on 13/02/2020
Verified Reviewer
Director of Accounting
Education Management, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 30/01/2020

"One of the best solutions for HR"

Comments: Using Paycom as an Administrator is a breeze. Easy to set up, great for reporting, payroll processing, and customer support (I have a designated representative). No more case numbers or long waiting calls.
For employees, or standard users, the system is easy to navigate. The Paycom App is fantastic.

Pros: As Administrator of the system, Paycom is convenient/easy to use. The modules such as Benefits Administration, Time and Attendance, Document Management, Expense Management, Applicant Tracking, are very intuitive to use.
The report writer is the best. Compared with ADP, Paycom is one of the most user-friendly HRMS out there.
Customer support is great. Each account/company has a designated representative assigned.

Cons: Price. The products are wonderful, but it comes with a price.
Every company/organization has its uniqueness. Finding a perfect HR software is not easy, but Paycom meets all the criteria I need.

Vendor Response

by Paycom on 31/01/2020

Thank you for the fantastic review! We appreciate you sharing your experience with Paycom! We're thrilled that you are enjoying our products and that you find them easy to navigate! If there are any updates that would improve your experience in the future, please let your dedicated support specialist know!

  • Reviewer Source 
  • Reviewed on 30/01/2020
Daniel G.
Systems Administrator
Machinery, 51-200 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 10/02/2020

"Best of the Best"

Comments: Paycom is the corvette of HR and time management systems. We looked at many other products, and very few offered all native modules, and a nearly perfect user experience... Those that did would be the super-cars of the industry, they may be ultra performant, hyper tuned, or can do anything, BUT that often makes them expensive and hard to maintain. Paycom struck the perfect balance for our company.

Pros: Paycom pays their sales team and integrations people based on the success of the company they are selling to. The software is intuitive, web and mobile friendly, and most importantly all native to the paycom system unlike almost every other vendor we looked at.

Cons: A bit pricey, some modules are not included by default, not as flexible as some other tools we looked at.

Vendor Response

by Paycom on 12/02/2020

Daniel, thank you for the review! We're thrilled that we can support your organization's needs!

  • Reviewer Source 
  • Reviewed on 10/02/2020