--- description: Discover the benefits and disadvantages of Insightly. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Insightly Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [CRM Software](/directory/2/customer-relationship-management/software) > [Insightly](/software/130671/insightly) # Insightly Canonical: https://www.capterra.co.uk/software/130671/insightly Page: 1 / 27\ Next: [Next page](https://www.capterra.co.uk/software/130671/insightly?page=2) > Insightly is the modern, affordable CRM that teams love. > > Verdict: Rated **4.0/5** by 654 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Insightly? Fast-growing businesses in every vertical who want a cloud-based, powerful, affordable, scalable CRM. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 654 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support | 3.8/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Insightly - **Location**: San Francisco, US - **Founded**: 2010 ## Commercial Context - **Starting Price**: US$29.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Plus $29/user/month (billed annually) Professional $49/user/month (billed annually) Enterprise $99/user/month (billed annually) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, Portuguese, Spanish - **Available Countries**: Australia, Canada, China, Germany, India, Japan, New Zealand, United Kingdom, United States ## Features - Activity Dashboard - Alerts/Notifications - Appointment Scheduling - Assignment Management - Batch Processing - Calendar/Reminder System - Campaign Management - Collaboration Tools - Commenting/Notes - Contact Database - Contact Management - Customer Database - Customisable Reports - Customisable Templates - Customizable Fields - Data Import/Export - Document Storage - Email Management - Email Marketing - For Insurance Industry - Forecasting - Interaction Tracking - Lead Capture - Lead Distribution - Lead Generation - Lead Management - Lead Nurturing - Lead Qualification - Lead Segmentation - Marketing Automation - Mobile Access - Opportunity Management - Performance Metrics - Pipeline Management - Prioritisation - Project Tracking - Quotes/Estimates - Reporting/Analytics - Sales Activity Management - Sales Forecasting - Sales Pipeline Management - Sales Reports - Search/Filter - Segmentation - Shared Contacts - Task Editing - Task Management - Third-Party Integration - Third-Party Integrations - Workflow Management ## Integrations (118 total) - 123FormBuilder - ActiveCampaign - ActiveDEMAND - Acuity Scheduling - Aircall - AnyMeeting - Asana - Benchmark Email - Bidsketch - BookingSync - Box - Brevo - CallRail - Campaign Monitor by Marigold - Chargebee ... and 103 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [CRM Software](https://www.capterra.co.uk/directory/2/customer-relationship-management/software) ## Related Categories - [CRM Software](https://www.capterra.co.uk/directory/2/customer-relationship-management/software) - [Nonprofit Project Management Software](https://www.capterra.co.uk/directory/32439/project-management-software-for-nonprofits/software) - [Sales Forecasting Software](https://www.capterra.co.uk/directory/30930/sales-forecasting/software) - [Contact Management Software](https://www.capterra.co.uk/directory/30016/contact-management/software) - [Lead Management Software](https://www.capterra.co.uk/directory/30017/lead-management/software) ## Alternatives 1. [HubSpot CRM](https://www.capterra.co.uk/software/152373/hubspot-crm) — 4.5/5 (4451 reviews) 2. [Zoho CRM](https://www.capterra.co.uk/software/155928/zoho-crm) — 4.3/5 (6964 reviews) 3. [Bigin by Zoho CRM](https://www.capterra.co.uk/software/204998/bigin-by-zoho-crm) — 4.7/5 (724 reviews) 4. [Odoo](https://www.capterra.co.uk/software/135618/odoo) — 4.2/5 (1294 reviews) 5. [Salesforce Sales Cloud](https://www.capterra.co.uk/software/61368/salesforce) — 4.4/5 (18768 reviews) ## Reviews ### "Decent CRM but requires discipline" — 4.0/5 > **Jamie** | *6 May 2024* | Computer Software | Recommendation rating: 6.0/10 > > **Pros**: The sales pipeline views were good because you could have lots of different pipeline views with filters and segmentation options applied without having to add them every time. It was easy to see pipeline value, create new fields and to move opps from one stage to another. Equally it was great for setting up automated email follow ups from demos and integrate with lots of other tools. > > **Cons**: The lack of user management and access customisation means it is too easy to let poor spiral out of control and ruin your data. Equally the dashboards/Reports section really needs work as it’s unnecessarily difficult to create reports and dashboards for very simple metrics. > > Insightly was being used for various marketing and sales data processing and activation tasks when I joined, and the account was a real mess because there was little control over who could edit which fields. As a result, no-one was following a consistent lead and opportunity management process, things like date fields became a nightmare because when exporting leads, some appeared to be using US date format and some using UK format, so identifying recent leads \& opps was tricky. ----- ### "Super Easy" — 4.0/5 > **Matthew** | *23 April 2024* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Insighty is super easy to use. Being able to set tasks to know who you are chasing/following up means that it's all in one place and you do not have to depend on your outlook calender. > > **Cons**: Reports are good but can be a bit difficult to set up. ----- ### "Good for small company but not scaling tech companies\!" — 3.0/5 > **Peter** | *12 January 2025* | Financial Services | Recommendation rating: 4.0/10 > > **Pros**: Highly customisable and cheap CRM to set up. > > **Cons**: Problematic to use and lacks of automation and integrations > > It worked when we were a small company, but as we scaled it became worse. ----- ### "Insightly feedback" — 5.0/5 > **Adam** | *19 April 2024* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: the ease of use and wide range of plugins > > **Cons**: the restrictions on the marketing journeys > > an extremely useful product and runs a core part of our business ----- ### "Insightly is good, but there are better CRMs out there" — 4.0/5 > **Taylor** | *30 May 2024* | Construction | Recommendation rating: 7.0/10 > > **Pros**: I like the collaboration capabilities with API via Appconnect, AutoCAD, BricsCAD, Loveland Innovations IMGING, etc > > **Cons**: The cap of fields in a custom object, the automations not triggering correctly -\> you have to delay triggers so that automations do not overlap and contradict each other. Sometimes automations to not trigger at all. There are a lot of holes and catch reports that need to be created. > > Insightly is great a simple every day tasks, but does not handle complexity very well. ----- Page: 1 / 27\ Next: [Next page](https://www.capterra.co.uk/software/130671/insightly?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/130671/insightly) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data