Who Uses This Software?

Built exclusively for small to large sized residential home improveme remodelers and contractors. The solution helps effectively manage leads, sales, marketing, quoting, appointments, projects, etc...

Average Ratings

10 reviews
  • Overall 3.4 / 5
  • Ease of Use 3 / 5
  • Customer Service 3.3 / 5
  • Features 3.6 / 5
  • Value for Money 2 / 5

Product Details

  • Starting Price US$150.00/month
  • Free Version No
  • Free Trial No
  • Deployment Cloud, SaaS, Web
    Mobile - iOS Native
    Mobile - Android Native
  • Training In Person
    Live Online
    Webinars
    Documentation
  • Support 24/7 (Live Rep)

Vendor Details

  • improveit 360
  • http://www.improveit360.com
  • Founded 1999

About improveit! 360

improveit 360 is the top business management system built to help home pros efficiently grow their companies and increase profit. This system was designed by a top remodeler to help you eliminate chaos, lower costs and boost revenue. Home pros generate and close more deals by automatically nurturing leads until they buy, track customer relationships, and manage leads, sales, and projects from a central location. With dashboards and reports, owners get a 360 view for better decision-making.

improveit! 360 Features

  • Billing & Invoicing
  • CRM
  • Employee Management
  • Financial Management
  • Inventory Management
  • Marketing Management
  • Order Management
  • Performance Metrics
  • Project Management
  • Purchasing
  • Scheduling
  • Time & Expense Tracking
  • Training Management
  • Vendor Management
  • Accounting Integration
  • Budget Tracking/Job Costing
  • CRM
  • Change Orders
  • Commercial
  • Contract Management
  • Contractors
  • Equipment Tracking
  • Estimating
  • Incident Reporting
  • Mobile Access
  • Offline Access
  • RFI & Submittals
  • Residential
  • Subcontractor Management
  • Contractor Database
  • Insurance Tracking
  • License Tracking
  • Permit Tracking
  • Skills & Competencies
  • Task Management
  • Work Hour Tracking
  • Accounting Management
  • Bid Management
  • CRM
  • Contract Management
  • Job Costing
  • Job Scheduling
  • Permit Management
  • Quotes / Estimates
  • Subcontractor Management
  • Supplier Management
  • Warranty / Service Management
  • Bid Management
  • Billing & Invoicing
  • Building Product Database
  • Change Orders
  • Customer Management
  • Project Management
  • Quote Management
  • Scheduling
  • Takeoff

improveit! 360 Most Helpful Reviews

Solid CRM with Salesforce Platform

Reviewed on 29/07/2015
Andre H.
Owner
Design
Used the Software for: 2+ years
Reviewer Source 
Source: SoftwareAdvice
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: I like the level of detail in reporting options, sources, etc ; very comprehensive coverage of the data storage needs for customer resource management in the industry. However, the best thing about 360 by far is the people. They are active in customer feedback for continuing to improve, you can get a hold of them on the phone easily, and when you need help the person you speak with really seems to care about helping you and has a positive attitude.

Cons: The mobile app has bugs that need to be worked out and features/functionality that need to be added. For instance, if you go into "Schedule" then select an "Appointment", then pull up the "Phone Number" to make a call while on the road. Then when you go back to your app (after making the call), the app will go back to the "Appointment" screen, but locks up if you try to go back to the "Appointment" screen. Another scenario - if you go into "Schedule", then go forward or backward "Next Seven Days" or "Previous Seven Days", then select an "Appointment" but don't go any further than that...then when you go back to "Schedule", it loses track of where you were last in "Schedule" and brings you back to the current week. Not major issues, just little bugs that need addressing. On the functionality comment, it would be nice if adding appointments, prospects, etc were possible on the app without having to go to the full site on a mobile device.

It has given me back 2 to 3 hour of my day back!

Reviewed on 14/07/2015
Skipper W.
Director of Operations
Design
Used the Software for: 2+ years
Reviewer Source 
Source: SoftwareAdvice
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: It grows with me. Meaning as I starting using one aspect I find another tool that will help me be more productive. The more information I put into 360 the more information I get out and that helps me run reports I can use to help us make better day to day decisions. I have been using 360 for over 3 year and I am still finding way to improve information flow. Having accurate information to back you up, make it a lot easier and faster to lead your company into a competitive and ever changing environment. You are only as good as you people and you information flow.
Something else that makes this product so great is their customer service staff. They really make us feel like there is no stupid question. I don't hesitate to call and they don't hesitate to help in every way they can. A truly remarkable staff!

Cons: As of now I can't say anything negative about this product or the people that represent it. There has only been a couple of items I have as for that were not available at the time, but they always helped me work around them.

Good Software, Not so good support

Reviewed on 23/01/2019
Mellissa S.
Server
Marketing & Advertising, 51-200 Employees
Used the Software for: 1+ year
Reviewer Source 
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Streamlining customer service through the entire sales process, easily customized and detailed reports are easy to generate. Its great software, but once binded by contracts, users are left with slugglish support

Pros: Improveit 360 was great for running specific detailed reports for anything and everything possible. It is also capable of following a lead from the marketing team all the way through Sales. One source that everyone can access and streamline customer service from start to finish. Manage leads, quotes, calls, scheduling..
Every step os logged

Cons: Lots of hang ups and crashes and i would would often run into glitches or loops in the software that just didnt do what it should. Support is exasperating, the contracts are lengthy and binding, zero forgiveness is offered, nor apology for problems. Ive honestly had better luck learning and troubleshooting from forums and other users online.

Simple Implementation Gone Wrong

Reviewed on 28/10/2019
Jason W.
President
Construction, 13-50 Employees
Used the Software for: 1-5 months
Reviewer Source 
Source: SoftwareAdvice
2/5
Overall
1 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Coming from another cloud-based CRM, it was supposed to be an easy transition, however, we could only move one email and two phone numbers per contact and lost the tags for the phone number (Home, office, cell, husband's cell, etc). The delays mounted and I had to pay my monthly fees while we waited on implementation. When they finally said "we can't do this" I was deep in the hole. My sales rep and his manager left the company and the relationship just fell apart as no one took ownership of my problem.
After several years, I was able to be made whole for the money we committed to the implementation. We have plenty of colleagues that use the I360 platform and have had great results. There is a new sales team in place at I360 and I've been told they've fixed their conversion issues. Because they eventually did the right thing, I would consider trying it again but I've learned a lot from this experience.

Pros: In theory, the system should allow one to grow their business. Many easy tie ins to 3rd party software solutions and features. System is based on Safeforce. It should have been an easy transition coming from another cloud based CRM (now a sister company of I360).

Cons: It never worked for us. We had a simple conversion using CSV data that went sideways. After 4 months of building the system, customizing our features and documents and 2 weeks of double entry in our office (and reverting to paper!) the conversion didn't work and a good chunk of our data couldn't make it over to ImproveIt. I also do not like their billing structure of paying per user, even if the user is just an asset that will never access the system. They've also changed to now bill at $125/hr customization and customer service, things that were previously included with the packages.

Improvit 360

Reviewed on 02/02/2017
Jessica R.
Operations Manager
Glass, Ceramics & Concrete, 13-50 Employees
Used the Software for: 1-5 months
Reviewer Source 
Source: SoftwareAdvice
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Improveit is a Salesforce platform offering the full community that Salesforce provides. The options are endless and the automated reminders can help you to keep all your team on task.

Pros: The estimating software is built right into the program, allowing for instant access to all proposals. You can have multiple market segments if you have multiple locations and they have a franchising option for royalty reporting on sub-businesses.

Cons: The program is bulky and not easy to use. The dashboard gave my team anxiety because it was so busy with unneeded options. Because it doesn't let you tie any function to a close without creating an additional marketing reminder to reach back out, this did not fit with our style of business. This lead to all team members getting bogged down on determining if a marketing app was legit or not. The support staff would take days to reply about issues and after a year of daily use, we were never able to use the mobile app to do anything except view contacts.and so we moved back to an earlier CRM we had used in the past, as the costs were also prohibitive.

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