--- description: Discover the benefits and disadvantages of Contivio Contact Center. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Contivio Contact Center Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [Contivio Contact Center](/software/130559/contivio-contact-center) # Contivio Contact Center Canonical: https://www.capterra.co.uk/software/130559/contivio-contact-center Page: 1 / 2\ Next: [Next page](https://www.capterra.co.uk/software/130559/contivio-contact-center?page=2) > Contivio.com's Contact Center enables users to extend CRM capabilities while maximizing their multi-channel communication needs. > > Verdict: Rated **3.4/5** by 13 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Contivio Contact Center? Given our extensive blended footprint, we do not focus on specific verticals. In saying that, we tailor our software around CRM users, so generally aim to on-board CRM -based teams. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.4/5** | 13 Reviews | | Ease of Use | 3.5/5 | Based on overall reviews | | Customer Support | 3.6/5 | Based on overall reviews | | Value for Money | 3.0/5 | Based on overall reviews | | Features | 3.3/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: Contivio - **Founded**: 2007 ## Commercial Context - **Starting Price**: US$79.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Seat range from $79-$99 per user/month dependent on seat count. - **Target Audience**: 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: English - **Available Countries**: United States ## Features - CRM - Call Logging - Call Monitoring - Call Recording - Call Routing - Call Scripting - Chatbot - Computer Telephony Integration - Dashboard - IVR - Queue Management ## Category - [Call Centre Software](https://www.capterra.co.uk/directory/30007/call-center/software) ## Related Categories - [Call Centre Software](https://www.capterra.co.uk/directory/30007/call-center/software) - [Contact Centre Software](https://www.capterra.co.uk/directory/32035/contact-center/software) - [Sales Tracking Software](https://www.capterra.co.uk/directory/32744/sales-tracking/software) ## Alternatives 1. [Zoho CRM](https://www.capterra.co.uk/software/155928/zoho-crm) — 4.3/5 (6964 reviews) 2. [HubSpot Sales Hub](https://www.capterra.co.uk/software/140219/hubspot-saleshub) — 4.5/5 (497 reviews) 3. [Brevo](https://www.capterra.co.uk/software/132996/brevo) — 4.6/5 (3408 reviews) 4. [Salesforce Service Cloud](https://www.capterra.co.uk/software/136189/salesforce) — 4.5/5 (820 reviews) 5. [Agile CRM](https://www.capterra.co.uk/software/135148/agile-crm) — 4.1/5 (524 reviews) ## Reviews ### "Reliabe and Digital Call Center Approach" — 5.0/5 > **Pius** | *24 April 2024* | Media Production | Recommendation rating: 9.0/10 > > **Pros**: Contivio Contact makes the right call recording, and it ensure various processes are well handled. > > **Cons**: Contivio Contact delivers a concrete plan in making all the call solution immediate. ----- ### "Contivio - White Labs" — 5.0/5 > **Melanie** | *4 October 2018* | Food & Beverages | Recommendation rating: 8.0/10 > > **Pros**: The "Away" functionality access for our sales teams allows them to focus on customers without any distractions, and the visibility to other team members improves our efficiency in communicating. We no longer have to run around trying to track people down\! > > **Cons**: It is difficult to see when the phone has logged you out of the software, so you may not be receiving calls not knowing that you aren't logged in. ----- ### "Poor implementation and project management for onboarding. Poor instruction." — 2.0/5 > **Verified Reviewer** | *16 October 2018* | Information Technology & Services | Recommendation rating: 0.0/10 > > **Pros**: When customers could call us, it worked? > > **Cons**: No instruction/guidance on configuration provided. No timeframe or learning materials. Minimal support by "account manager". Few were better. Moving VoIP is a big ordeal and this was tough here. Very poor metrics and dashboard. > > awful. won't ever recommend ----- ### "Great when I'm on the Road" — 5.0/5 > **John** | *25 November 2019* | Wholesale | Recommendation rating: 10.0/10 > > **Pros**: I love being able to use this system anyplace that has WIFI. I travel a lot for work and it's important that I am able to speak with clients when problems arise. Contivio makes it possible to do business even when I'm sitting on a plane. > > **Cons**: I wish there was a Contivio application for the iphone. It would definitely make staying in touch with clients a lot easier especially when there is no WIFI available ----- ### "Contivio Review" — 4.0/5 > **Yeni** | *2 December 2019* | Consumer Services | Recommendation rating: 7.0/10 > > **Pros**: Contivio can give you a lot of information about a call. I like the fact that we can go back and listen to any call we have a question about. > > **Cons**: I don't like the fact that there are so many options on the screen. It can be a bit overwhelming. > > I would recommend being able to close the call information and end the call at the same time. Also, a big one for us is keeping track of our breaks. It's very easy to forget to put yourself back on available. Maybe we can add a time system to the breaks so it automatically makes you available after a certain amount of time. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.uk/software/130559/contivio-contact-center?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/130559/contivio-contact-center) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Structured Data