--- description: Discover the benefits and disadvantages of Helpjuice. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Helpjuice Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Intranet Software](/directory/31015/intranet/software) > [Helpjuice](/software/130533/helpjuice) # Helpjuice Canonical: https://www.capterra.co.uk/software/130533/helpjuice Page: 1 / 5\ Next: [Next page](https://www.capterra.co.uk/software/130533/helpjuice?page=2) > Knowledge Base Software Designed To Reduce Support. Fully brandable, includes Analytics, Instant Intelligent Search, Multiple Languages > > Verdict: Rated **4.7/5** by 104 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Helpjuice? From Small Startups to Fortune 500 Companies, Thousands Of Customers Trust Helpjuice To Power Their Knowledge Base ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 104 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Helpjuice - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$120.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: We believe software pricing should be simple, and capped at a certain rate. That's why our pricing starts at $120/month for up to 4 users, and goes up to $499/mo for UNLIMITED USERS. All plans include amazing customer support, and access to all features \& 300+ integrations. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, Andorra, Angola, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Benin, Bhutan, Bosnia & Herzegovina, Botswana, Brazil, Brunei and 143 more ## Features - Access Controls/Permissions - Alerts/Notifications - Catalog Management - Collaboration Tools - Content Management - Customisable Branding - Customisable Templates - Discussions/Forums - Document Management - Feedback Management - Full Text Search - Knowledge Base Management - Knowledge Management - Multi-Language - Reporting & Statistics - Reporting/Analytics - Rich Text Editor - SEO Management - Search/Filter - Self Service Portal - Surveys & Feedback - Text Editing - Third-Party Integrations - User Management ## Integrations (16 total) - ASTRA - AUDITWorks - Contact Cloud - Freshdesk - Google Drive - Intercom - Microsoft SharePoint - Microsoft Teams - Olark - Salesforce Platform - Shopify - Slack - Squarespace - WordPress - Zapier ... and 1 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Intranet Software](https://www.capterra.co.uk/directory/31015/intranet/software) ## Related Categories - [Knowledge Management Software](https://www.capterra.co.uk/directory/30094/knowledge-management/software) - [Knowledge Base Software](https://www.capterra.co.uk/directory/32454/knowledge-base/software) - [Intranet Software](https://www.capterra.co.uk/directory/31015/intranet/software) ## Alternatives 1. [Document360](https://www.capterra.co.uk/software/177031/document360) — 4.7/5 (292 reviews) 2. [Freshservice](https://www.capterra.co.uk/software/132997/freshservice) — 4.5/5 (753 reviews) 3. [Guru](https://www.capterra.co.uk/software/145390/guru) — 4.8/5 (639 reviews) 4. [Connecteam](https://www.capterra.co.uk/software/153140/connecteam) — 4.6/5 (5298 reviews) 5. [Confluence](https://www.capterra.co.uk/software/136446/confluence) — 4.5/5 (3697 reviews) ## Reviews ### "Helpjuice, great support, flexible platform" — 4.0/5 > **Colin** | *8 December 2024* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: Great support and feedback into the roadmap. We made a few feature requests that were added within a few months which was great. Editor is really flexible and the access control you get on pages is great too. > > **Cons**: The design of our help center looks a little basic and dated, not sure if that's just us or the platform. > > Really positive, the pricing structure is great for small businesses and the product is really flexible. ----- ### "Easy to use and feature packed. All at a very Reasonable Price" — 5.0/5 > **Kevin** | *4 June 2026* | Biotechnology | Recommendation rating: 9.0/10 > > **Pros**: The platform is very user-friendly and easy to use. The UX and article editor are very intuitive. The ability to add accordions, tabs, and decision trees without any coding knowledge is a big plus. The price is very reasonable for the amount of features available. The platform gives you access to the entire HTML, CSS, and Javascript which allows for endless customization. > > **Cons**: The auto-save feature is a nice-to-have; however, I find it can be a bit slow to detect changes. Sometimes it does not detect minor changes. The visual editor function for website customization is a bit clunky. ----- ### "The Basics Are Great" — 4.0/5 > **Megan** | *16 June 2026* | Furniture | Recommendation rating: 7.0/10 > > **Pros**: Helpjuice makes it fairly easy for new staff to get started making and publishing articles. The support is responsive. > > **Cons**: Tools for managing and organizing the knowledge base are limited. As we use our knowledge base to manage internal resources for multiple groups, not being able to "view as" a user from those groups is also limiting. Options to customize seem unlimited, but you need to have a clear idea of what you want. ----- ### "Worth the squeeze" — 5.0/5 > **Tommy** | *21 July 2025* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: I like the article editor the most, but I have to point out how helpful their support teams are. Helpjuice offers live support for their customers. It's wonderful to get a human response when necessary. > > **Cons**: I don't have much to not like. Over my time with Helpjuice, they've improved or added my desired features. > > Overall, our team has greatly benefited from switching to Helpjuice. They've made us feel like they're invested in our success. ----- ### "Effective and easy to use Content Management System" — 5.0/5 > **Kathryn** | *3 July 2025* | Consumer Services | Recommendation rating: 9.0/10 > > **Pros**: The editor is easy to use and suits our business needs here at Shipt. We are able to implement changes quickly and efficiently, pull records of previous updates, and pull analytics that are helpful for our business. The customer support team is typically responsive and able to help us quickly find solutions to issues or updates we need to make. The ability to automatically translate articles has helped us expand our content to a wider audience and the team has been easy to work with when it comes to customizations that we need. > > **Cons**: There are inconsistencies between the editing experience as some articles were built using the old editor and some were built on the new one. This can cause confusion as processes for making changes differ depending on when the content was creataed. Additionally, there is a limit on how many keywords can be added to an article which makes it difficult for us to make improvements on our search analytics. > > Helpjuice allows us to make information available to our different audiences, allowing them to self serve when issues or questions arise without having to contact our team directly. It also allows us to keep important documents in one place so materials are not siloed. ----- Page: 1 / 5\ Next: [Next page](https://www.capterra.co.uk/software/130533/helpjuice?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/130533/helpjuice) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data