Who Uses SaaSquatch?

Customer-centric, B2B and B2C, high-growth and enterprise brands looking to build a loyal community of advocates and grow revenue through referrals.

What Is SaaSquatch?

SaaSquatch is a loyalty, referral and rewards platform helping B2C and B2B companies across industries such as SaaS, Finance, Media, Telecom, and other online businesses grow through advocacy marketing. Some of the world’s most innovative and renowned brands use SaaSquatch to reward their advocates, build loyal communities, and accelerate revenue growth.

SaaSquatch Details

SaaSquatch

http://www.referralsaasquatch.com/

Founded 2013

SaaSquatch Software - Access a continually expanding library of referral, loyalty and rewards programs to grow your business.
SaaSquatch Software - Follow easy steps to building your customized program: set your advanced program logic, determine reward types and limits, and design your promotions in one place.
SaaSquatch Software - Easily share your unique link within your platform and monitor payment balances.
SaaSquatch Software - Get detailed insights into your reward dashboard and find out who your top referrers are.
SaaSquatch Software - Gain instant visibility of program success with powerful analytics and insights.
SaaSquatch video
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SaaSquatch Software - Access a continually expanding library of referral, loyalty and rewards programs to grow your business. - thumbnail
SaaSquatch Software - Follow easy steps to building your customized program: set your advanced program logic, determine reward types and limits, and design your promotions in one place. - thumbnail
SaaSquatch Software - Easily share your unique link within your platform and monitor payment balances. - thumbnail
SaaSquatch Software - Get detailed insights into your reward dashboard and find out who your top referrers are. - thumbnail
SaaSquatch Software - Gain instant visibility of program success with powerful analytics and insights. - thumbnail

SaaSquatch pricing overview

See pricing plans

SaaSquatch does not have a free version. SaaSquatch paid version starts at US$1,750.00/month.


Starting Price

US$1,750.00/month See pricing details

Free Version

No

SaaSquatch deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos

SaaSquatch Features

  • AB Testing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Advertising Management
  • Affiliate Management
  • Alerts/Notifications
  • Banner Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Commission Management
  • Contact Management
  • Conversion Rate Optimisation
  • Conversion Tracking
  • Customer Segmentation
  • Customisable Branding
  • Customisable Reports
  • Customisable Templates
  • Data Import/Export
  • Discount Management
  • Electronic Payments
  • Email Marketing
  • Email Templates
  • Email/Online
  • Fraud Detection
  • Geotargeting
  • Lead Generation
  • Monitoring
  • Multi Level Marketing (MLM)
  • Multi-Campaign
  • Multi-Channel Marketing
  • Multi-Language
  • Performance Metrics
  • Promotions Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Referral Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Rewards Management
  • Social Media Integration
  • Social Promotion
  • Third Party Integrations
  • User Management
  • Visual Analytics

View full list of Affiliate Software

  • AB Testing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Auto-Responders
  • CRM
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Channel Management
  • Click Tracking
  • Contact Database
  • Contact Management
  • Content Management
  • Conversion Rate Optimisation
  • Conversion Tracking
  • Customer Segmentation
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Drag & Drop
  • Drip Campaigns
  • Email Management
  • Email Marketing
  • Email Templates
  • Engagement Tracking
  • Event Marketing
  • Event Triggered Actions
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Marketing
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Social Media Integration
  • Social Promotion
  • Template Management
  • Third Party Integrations
  • Visual Analytics
  • Web Forms
  • Workflow Management

View full list of Campaign Management Software

  • AB Testing
  • API
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Advocate Management
  • Alerts/Notifications
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Collaboration Tools
  • Communication Management
  • Community Management
  • Customer Accounts
  • Customer Segmentation
  • Customisable Branding
  • Customisable Reports
  • Customisable Templates
  • Data Import/Export
  • Discount Management
  • Employee Reward Programs
  • Engagement Tracking
  • Event Triggered Actions
  • Gamification
  • Gift Card Management
  • Incentive Management
  • Interactive Content
  • Loyalty Program
  • Multi-Campaign
  • Multi-Channel Marketing
  • Progress Tracking
  • Promotions Management
  • Real Time Analytics
  • Reference Management
  • Referral Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Rewards Management
  • Rewards Program
  • Social Engagement
  • Social Media Integration
  • Social Performance Management
  • Social Promotion
  • Surveys & Feedback
  • Task Management
  • Third Party Integrations
  • User Management
  • Visual Analytics
  • Workflow Management

View full list of Customer Advocacy Software

  • API
  • Activity Dashboard
  • Activity Tracking
  • CRM
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Client Portal
  • Communication Management
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer History
  • Customer Profiles
  • Customer Segmentation
  • Customer Surveys
  • Customisable Branding
  • Customisable Templates
  • Discount Management
  • Email Management
  • Email Marketing
  • Engagement Tracking
  • Gamification
  • Gift Card Management
  • Loyalty Cards
  • Loyalty Program
  • Member Portal
  • Membership Management
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Performance Metrics
  • Point of Sale (POS)
  • Promotions Management
  • Real Time Analytics
  • Real Time Data
  • Referral Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Rewards Management
  • SMS Marketing Management
  • Segmentation
  • Social Media Integration
  • Social Promotion
  • Survey/Poll Management
  • Surveys & Feedback
  • Third Party Integrations
  • Transaction History
  • eCommerce Management

View full list of Customer Loyalty Software

  • API
  • Activity Dashboard
  • Activity Tracking
  • Affiliate Management
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Bonus Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Commission Management
  • Contact Management
  • Conversion Tracking
  • Customer Segmentation
  • Customisable Branding
  • Customisable Reports
  • Customisable Templates
  • Data Import/Export
  • Discount Management
  • Email Marketing
  • Email Templates
  • Employee Referral Management
  • Engagement Tracking
  • For Customer Referrals
  • For Employee Referrals
  • Fraud Detection
  • Gamification
  • Incentive Management
  • Lead Capture
  • Lead Engagement
  • Lead Generation
  • Lead Management
  • Loyalty Program
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Marketing
  • Performance Metrics
  • Promotions Management
  • Real Time Analytics
  • Real Time Reporting
  • Referral Templates
  • Referral Tracking
  • Reporting & Statistics
  • Rewards Management
  • Social Media Integration
  • Social Promotion
  • Template Management
  • Third Party Integrations
  • Widgets

View full list of Referral Software

SaaSquatch Alternatives

More SaaSquatch alternatives

SaaSquatch Reviews for UK Users

Read all reviews

Overall rating

4.5/5

Average score

Ease of Use 4.4
Customer Service 5
Features 3.9
Value for Money 4.7

Review software

Share your experiences with other software buyers.

Write a Review!
Darren C.
Darren C.
Product Manager
Consumer Services, 51-200 Employees
Used the Software for: 6-12 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 20/07/2020

"Makes it simple to create a network effect"

Comments: I wanted to create a referral program from day one at Ruckify because of the effect it can have on the business economics but needed to wait until the company was properly positioned and could support one. The SQ was extremely helpful in advising us to tweak the program and how to get the most value. I felt that the sales process was all about how they can meet our unique maretkplace platform needs and how they will scale with us. Implementation was easy because the SQ support team would answer any questions/blockers in real-time to get us live ASAP. I highly recommend them.

Pros: - Ability to add/create multiple programs and run them simultaneously
- Ability to create and configure a program to meet your needs
- Well supported API docs
- Helpful and knowledgeable support staff
- Great tracking and analytics/reporting
- Easy to use admin UI
- Company listens to feedback and values it

Cons: - Integration was straightforward and easy with SQ's documentation
- The specialize in Referral Programs and have all the necessary features to create and scale it

  • Reviewer Source 
  • Reviewed on 20/07/2020
Meagan M.
Meagan M.
Head Of Customer Experience
Internet, 51-200 Employees
Used the Software for: 1+ year
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
    Unrated
  • Value for Money
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 01/08/2018

"Since some recent features/updates, it's better now"

Pros: locating participants is relatively easy (although i find there are still improvements to be made). we're now able to flag or block referrals based on a couple different fields that screen for fraud. integrated ability to add/ake away rewards in your own native backend/admin system.

Cons: there's just a lot of unnecessary clicks in here. good example is when trying to identify *why* a referee has not received their reward, you gotta approach from a specific route. language in the platform is often confusing - "manage participant" is vague.

  • Reviewer Source 
  • Reviewed on 01/08/2018
Nika K.
Head of Advertising
Consumer Electronics, 11-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 23/01/2017

"Excellent customer service"

Comments: Impressed by quick responses and realizations of our wishes. One of the best experiences I've had with a 3rd party provider, which is extremely important. However, we do miss a chance to be able to change the photos and texts of referred content ourselves. This would enable us to be more egile and flexible.

Pros: It's flexible so that it can fit your needs perfectly. Also, the customer service is awesome!

Cons: That we have to contact Saasquatch everytime we want to change the text or photo of the shared content.

Vendor Response

by Referral SaaSquatch on 23/01/2017

Thanks Nika! We've love working with you and your team at Chipolo. This partnership has helped us establish our presence in the E-Commerce vertical.

  • Reviewer Source 
  • Reviewed on 23/01/2017
Scott S.
Director of Operations & Legal Affairs
Consumer Services, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 09/05/2017

"Overall, it has felt a bit limiting at times, but for the price, we are getting what we need."

Pros: Being able to pull my own reports when I need them. (New feature that is definitely appreciated). Also, the customer service has been unmatched. Having a Slack channel setup has made it very easy and the team is extremely responsive.

Cons: Not having enough reporting abilities. Having more flexibility in creating custom reports would be extremely helpful. E.g., easily sortable/exportable lists of who referred who.

Vendor Response

by Referral SaaSquatch on 09/05/2017

Thanks for the feedback Scott! We're investing in more platform flexibility so you and our customer base can get more value from our solution.

  • Reviewer Source 
  • Reviewed on 09/05/2017
Brian G.
Project Manager
Information Technology & Services, 51-200 Employees
Used the Software for: 1-5 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 31/12/2019

"Very good referral platform"

Comments: We replaced the existing tool with Saasquatch. Customer service is great

Pros: Great customer support. Dry quick turn around times. Platform is well laid out and can integrate to a variety of platforms

Cons: Some email actions are the best. May need additional email marketing tools to send communication to users

  • Reviewer Source 
  • Reviewed on 31/12/2019