Who Uses This Software?

Booking system for independent properties in the hospitality industry such as hotels, motels, Resorts, Inns, campgrounds, cabins, cottages & B&Bs. Our customers are very satisfied. Read our Reviews

Average Ratings

85 reviews
  • Overall 4.9 / 5
  • Ease of Use 4.7 / 5
  • Customer Service 4.9 / 5
  • Features 4.8 / 5
  • Value for Money 5 / 5

Product Details

  • Starting Price US$29.00/month
    See pricing details
  • Free Version No
  • Free Trial Yes, get a free trial
  • Deployment Cloud, SaaS, Web
  • Training In Person
    Live Online
    Documentation
  • Support Business Hours
    Online

Vendor Details

  • ReservationKey
  • http://reservationkey.com
  • Founded 2007

About ReservationKey

ReservationKey is feature rich yet the most cost effective solution for the lodging industry. Our users include, Hotels, Motels, Resorts, Property Management, and many more. We offer a 30-day free trial, free set-up, free customization, mulit-language with all the features found in other systems, but at a much lower price. Big enough to handle all your needs, yet low key enough where you can work directly with the owner and founder of the company. Serving thousands of clients for over 12 years.

ReservationKey Features

  • Built-in Accounting
  • CRM
  • Catering
  • Employee Management
  • Extended Stay
  • GDS/OTA Integration
  • Loyalty Program
  • Maintenance Management
  • Marketing Automation
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Single Property
  • Vacation Rental
  • Activities Booking
  • Booking Notes
  • CRM
  • Customer Support
  • Group Reservations
  • Promotions Management
  • Rate Management
  • Room Booking Management
  • Third Party Booking
  • Contact Management
  • Fee / Commission Management
  • Guest Reviews / Ratings
  • Housekeeping Management
  • Lead Management
  • Owner Statements
  • Payment Processing
  • Property Database
  • Reservations Management
  • Vendor Management
  • Work Order Management

ReservationKey Most Helpful Reviews

I love Reservation Key!

Reviewed on 17/09/2019
Daryl ann K.
Host, Owner
Hospitality, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I love knowing that the online interface is up to date. I love being able to check just who canceled. I love that it saves everything even when I forget. I love that it connects to channel managers and Square. Did I mention that I love Reservation Key?

Pros: First, this software is easy enough that an old Great Granny like me can do it. That in itself is a huge plus. Admittedly, it gives me an opportunity to learn and grow (senior brain plasticity is a good thing)! However, John and his staff are ALWAYS timely in answering questions. The Forum provides quick answers from Customer Support and gives suggestions in one spot. The Forum is one of my favorite places to head when I have trouble. The videos also show just how to set things up.
On a very personal level, I know that team lead developed this software and has remained at the helm of the business. Dealing with the owner directly is a huge plus. I feel like a well-loved family member rather than a business customer. What incredible customer service!
I also love the housekeeping reports. Those keep us clean and take the confusion out of running multiple reservations. This year we added RV Sites and Hunting to our facility. Customer Support help was timely and generous. We've used Reservation Key for at least 10 years if my (admittedly elderly) brain serves me correctly. I would not think of changing! Thank you, Reservation Key, for being part of our lives and business!

Cons: This software goes above and beyond my expectations. So grateful!

Great partner for our business

Reviewed on 14/06/2019
Pamela W.
President/owner
Hospitality, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: We are a small, family-owned, unique property with a loyal clientele. I spent several years searching for reservation software. Nothing was a good match for us. We found ReservationKey through a guest whose daughter was an innkeeper. We have a loyal customer since 2012.

Pros: As a former technology teacher, I appreciate representatives expertise with all the complexities when dealing with software and how to integrate with so many moving parts. He and his team are very customer friendly and responsive. representative is always open to new ideas and works hard to keep improving his software to meet customer’s needs and changes in the market.
ReservationKey is very customizable. It is easy to make large or small tweaks to one’s reservation page or pricing without having to pay a programmer. While this may seem like a little thing, one of our needs was the ability to mark a reservation as ‘Do Not Move.’ Our loyal customers request their favorite units and trust that we will not disappoint. This need confused other software vendors, while ReservationKey had an easy-to-use solution. I see representative working out similar solutions for other businesses’ unique needs.
ReservationKey has many add-ons. The list of reports is extensive and are extremely helpful when making business decisions. I find the User’s Forum useful, not only for the software but also for new business ideas. The software is easy to use and offers many built-in training tools for new staff.
I cannot imagine how difficult it would be to try to run our business without ReservationKey.

Cons: Not many. I struggle with some of the overall financial reports and find it easier to build what I need in Excel. However, that may be more a function of how I work rather than a problem with ReservationKey.

Unless you are a chain hotel, there is no reason to use anything else.

Reviewed on 16/02/2019
Michael V.
Innkeeper
Hospitality, 13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Pretty much flawless.....We've been using this system for about a decade now....I think it's gone down a total of 4 times during that decade (that's definitely over 99.99% uptime). Any downtime is minimal (usually a few minutes,) and things come back up with minimal hiccoughs. Honestly...this software...it's perfect for small-medium businesses.

Pros: Simple, intuitive, easy to use. I love every view, and the flexibility of adding custom fields. Exporting customer data and payment data, through csv is a god send. The price is amazing for what you get...and the support is fast and reliable. I have used many different PMSs in my career, for both large chain, and small boutique hotels.

Cons: It would be nice to be able to have different custom fields based on the type of customer (Transient, group, business traveler, or a monthly tenant.) Rather than the same fields for every reservation. I wish the payment details report could also show taxes and levies (if any) paid for each line item. The expense reports need a bit of work...but they are INCREDIBLY helpful for smaller business who do not have their own accounting system. I love the expense by vendor page for sorting out Booking.com/expedia commissions (and I love how it automatically calculates those commissions through our connection through myallocator.) However, the dates of those reported commissions are listed when the reservation is created....not when the reservation actually checks out (which is when the commission is actually charged.) This makes extrapolating, or verifying commisions from monthly commission bills (from OTAs,) more difficult.

Great reservations system, integrates well with your web site, excellent features, highly recommend!

Reviewed on 25/09/2018
Marc Y.
Owner/Operator
Hospitality, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: We have enjoyed full integration with our own web pages such that you don't even realize that you are
using RK's booking engine. It was fairly easy (if you know some HTML/CSS) to integrate and RK's support
is fast and thorough, thanks to customer support staff. RK is fast and reliable for our needs and works well with our desktop
computers, Android/Apple phones and tablets while on the road.
The grid shows inventory status nicely with out clutter. Very configurable for colors, column sized and
titles. This is the screen you work with almost almost all of the time, so it need to be what you want to
see and allow you go make important elements obvious with color and fonts, etc. RK does it all!
Highly recommended!

Pros: Many pages of reports and settings, very configurable to our needs. Short learning curve to get going.
Links are provided on many pages which can be sent to people or staff to load a selected report or page.
Plenty of CSS configurations are available as well as "custom text" for things that appear on RK's pages.
Lots of photos of your rooms and description space. Can be configured for rooms and RV/Tent sites
as we have here.

Cons: Not many, we have used this system for 6 or 7 years and once set up it is a daily part of our routines.
I think there is still a small issue on bill totals, it doesn't agree with our cash register, off by pennies.
Couldn't adjust for first nights deposit to consider multi-night discounts on that amount, so we still
have to hand calculate the 1st night deposit for longer stays.

Vendor Response

by ReservationKey on 03/10/2018

Thank you for the great review! Yes, we have worked hard to make things as configurable as possible, while keeping the interface clean and simple. We are glad to hear you are enjoying those features. We will take a look at the report issue you've noted and will see if we can correct that.

Best Bang for your Buck

Reviewed on 14/06/2019
Ron L.
President
Hospitality, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: We have been using ReservationKey for 8 years now and would give it an overall rating of 9.8
We have been very pleased with its functionality and capability and for our needs it has been a very cost effective solution. We would highly recommend giving this try.

Pros: Easy to initially set up
Simple to use and menus make sense for the most part
Lots of capability for the money
Very cost effective when compared to other products/services
Integrates well and simply into our web site
Integrates with Tripadvisor so you don't need to use an OTA
Support is responsive when an issue has popped up
RK is constantly working on improvements and upgrades

Cons: There are a few reports which could be added or improved
The gift certificate function could be updated and provide more ability to customize

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