Who Uses ReservationKey?

Booking system for independent properties in the hospitality industry such as hotels, motels, Resorts, Inns, campgrounds, cabins, cottages & B&Bs. Our customers are very satisfied. Read our Reviews

What Is ReservationKey?

ReservationKey is feature rich yet the most cost effective solution for the lodging industry. Our users include, Hotels, Motels, Resorts, Property Management, and many more. We offer a 30-day free trial, free set-up, free customization, mulit-language with all the features found in other systems, but at a much lower price. Big enough to handle all your needs, yet low key enough where you can work directly with the owner and founder of the company. Serving thousands of clients for over 12 years.

ReservationKey Details

ReservationKey

http://reservationkey.com

Founded 2007

ReservationKey Pricing Overview

ReservationKey does not have a free version but does offer a free trial. ReservationKey paid version starts at US$29.00/month.

Starting Price

US$29.00/month
See pricing details

Free Version

No

Free Trial

Deployment

Cloud, SaaS, Web

Training

In Person

Live Online

Documentation

Support

Business Hours

Online

ReservationKey Features

Hospitality Property Management Software
Built-in Accounting
CRM
Catering
Employee Management
Extended Stay
For Vacation Rentals
GDS/OTA Integration
Loyalty Program
Maintenance Management
Marketing Automation
Multi-Property
Online Booking
Point of Sale (POS)
Single Property
Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Promotions Management
Rate Management
Room Booking Management
Third Party Booking
Commission Management
Contact Management
Guest Communications
Guest Experience Management
Housekeeping Management
Lead Management
Owner Statements
Payment Processing
Reservations Management
Vendor Management
Work Order Management

ReservationKey Reviews for UK Users

Showing 5 of 86 reviews

Overall
4.9/5
Ease of Use
4.7/5
Customer Service
4.9/5
Features
4.8/5
Value for Money
5/5
Reinhold M.
Co-owner, Manager
Hospitality, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 25/04/2019

"many years of great experience"

Comments: In our experience the integration with MyAllocator was one of the biggest achievements that the company did and it happened just in time for us, when it became unfortunately necessary to join OTA to keep bookings strong. The customer service of this company is simply outstanding. Whenever you have question, they get resolved via the "forum" , which seems to be a great way to communicate. In our memory we never needed a problem solved over the phone.

Pros: We are using Reservation Key since 2012 and chose it because at this time it was one of the most affordable softwares around and easy ti use. The integration into our website and customizable look made it an outstanding choice. Of course the customer service was ready to help setting things up to our liking. Never once did we feel we made a wrong choice. The software definitely has all the features you might be looking and we must admit that we don't even take advantage of things that are there to run a successful business.

Cons: For us cons don't exist. Only this question seems to be a con since it is looking for more words.

  • Reviewer Source 
  • Reviewed on 25/04/2019
Daryl ann K.
Host, Owner
Hospitality, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 17/09/2019

"I love Reservation Key!"

Comments: I love knowing that the online interface is up to date. I love being able to check just who canceled. I love that it saves everything even when I forget. I love that it connects to channel managers and Square. Did I mention that I love Reservation Key?

Pros: First, this software is easy enough that an old Great Granny like me can do it. That in itself is a huge plus. Admittedly, it gives me an opportunity to learn and grow (senior brain plasticity is a good thing)! However, [SENSITIVE CONTENT HIDDEN] and his staff are ALWAYS timely in answering questions. The Forum provides quick answers from Customer Support and gives suggestions in one spot. The Forum is one of my favorite places to head when I have trouble. The videos also show just how to set things up.
On a very personal level, I know that team lead developed this software and has remained at the helm of the business. Dealing with the owner directly is a huge plus. I feel like a well-loved family member rather than a business customer. What incredible customer service!
I also love the housekeeping reports. Those keep us clean and take the confusion out of running multiple reservations. This year we added RV Sites and Hunting to our facility. Customer Support help was timely and generous. We've used Reservation Key for at least 10 years if my (admittedly elderly) brain serves me correctly. I would not think of changing! Thank you, Reservation Key, for being part of our lives and business!

Cons: This software goes above and beyond my expectations. So grateful!

  • Reviewer Source 
  • Reviewed on 17/09/2019
Burney B.
owner
Hospitality, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    3/5
  • Features & Functionality
    5/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 13/10/2018

"ReservationKey is a good value"

Comments: ReservationKey has worked well, and has been improving over the years that we have been using it. Customer service has been good when issues have come up.

Pros: The platform is flexible, with the ability to make many different reservation pages. It also works well with MyAllocator and iCal calendars for interfacing with outside platforms.

Cons: 1) Guest addresses are all in one text field...organizing marketing efforts to previous guests by zip code is problematic.
2) Only one alternate rate plan can be used in a reservation page...it would be helpful to have more available to apply to various marketing sources.

Vendor Response

by ReservationKey on 30/10/2018

It actually is possible to split the address field into multiple fields. This is an option under the Settings tab, Account Preferences. Thank you for using the system and for your review.

  • Reviewer Source 
  • Reviewed on 13/10/2018
Jennifer R.
Owner/Operator
Hospitality, Self Employed
Used the Software for: 1-5 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 28/03/2020

"I can run my business Now while Reservation Key runs my bookings!!!"

Comments: I have had a great experience from the very first phone call. The service provided has been top notch! I am so thankful that I found Reservation Key, I'm sad that it took me so long to find them!!

Pros: I love that Reservation Key was so easy to set up and put into working order on my website right away. The ease of use for my customers was my main priority. The next thing that I found so wonderful is that it is so easy on the back end. I am not your traditional cookie-cutter hotel/motel. I am very flexible and have 12 units with 5 different types (sizes) of cabins. I had looked for a system for about 5 years. I did many trials and spent a lot of time on set up with all of them being very cumbersome to set up and didn't fit my needs or my customer needs due to not being able to customize as much as I needed. The price is on point for this product for me. All others were way over priced and for a small business that is only open seasonally, I couldn't afford a "big" product. The customer service [SENSITIVE CONTENT HIDDEN] has been absolutely amazing. There hasn't been one time that I haven't been able to get an answer and quickly.

Cons: There has been NO Cons to this service for me!

  • Reviewer Source 
  • Reviewed on 28/03/2020
Ron L.
President
Hospitality, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 14/06/2019

"Best Bang for your Buck"

Comments: We have been using ReservationKey for 8 years now and would give it an overall rating of 9.8
We have been very pleased with its functionality and capability and for our needs it has been a very cost effective solution. We would highly recommend giving this try.

Pros: Easy to initially set up
Simple to use and menus make sense for the most part
Lots of capability for the money
Very cost effective when compared to other products/services
Integrates well and simply into our web site
Integrates with Tripadvisor so you don't need to use an OTA
Support is responsive when an issue has popped up
RK is constantly working on improvements and upgrades

Cons: There are a few reports which could be added or improved
The gift certificate function could be updated and provide more ability to customize

  • Reviewer Source 
  • Reviewed on 14/06/2019