What is AIM?

AIM offers retailers not only a way to manage inventory, customers and sales but also offers fully integrated add-on modules such as Accounts Payable & General Ledger, Purchase Orders, Repair & Service, Lesson/Appointment Scheduling & Billing, Short Term Rentals, Rent & Sales Contracts, Contact Management and Emailing capabilities. Build your own custom retail software solution by adding on what you need. AIM integrates with Active-e to offer a complete e-commerce retail solution.

Who Uses AIM?

AIM can be found in retail stores across the U.S. and Canada, including musical instrument, appliance stores, bicycle & fitness, vacuum & sewing, liquor, hobby, golf, gun, resale, consignment & more

Where can AIM be deployed?

Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise)

About the vendor

  • Tri-Technical Systems
  • Located in Dubuque, US
  • Founded in 1984
  • Phone Support
  • Chat

Countries available

Canada, United States

Languages

English

About the vendor

  • Tri-Technical Systems
  • Located in Dubuque, US
  • Founded in 1984
  • Phone Support
  • Chat

Countries available

Canada, United States

Languages

English

AIM videos and images

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Compare AIM pricing with similar products

US$995.00/one-time
Free Version
Free Trial
N/A
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US$49.00/month
Free Version
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US$125.00/month
Free Version
Free Trial

Features of AIM

  • Accounting
  • Accounting Integration
  • Barcode / Ticket Scanning
  • CRM
  • Customer Accounts
  • Discount Management
  • Electronic Signature
  • Email Marketing
  • Employee Management
  • For Retail
  • Gift Card Management
  • Inventory Management
  • Multi-Location
  • Order Management
  • Payment Processing
  • Point of Sale (POS)
  • Pricing Management
  • Purchase Order Management
  • Retail Management
  • Returns Management
  • Returns Tracking
  • Sales Reports
  • Scheduling
  • Tee Sheet Management
  • Touch Screen
  • eCommerce Management

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Reviews of AIM

Average score

Overall
4.0
Ease of Use
3.5
Customer Service
4.1
Features
4.1
Value for Money
3.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Verified Reviewer
Founder in US
Verified LinkedIn User
Consumer Services
Used the Software for: 6-12 months
Reviewer Source

Its really easy to make reports which is good for this type of software

5.0 4 years ago

Pros:

I really like how you can easily generate reports, that's important for my business and I believe this software can do the best job of it.

Cons:

I don't like that's a little clunky to use, but that should go without saying because this is super complex software we're dealing with here.

Holly
Owner/Operator in US
Retail, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Pleased!

5.0 2 years ago

Comments: Overall we are very happy with AIM for our business. The tech support is awesome! They are always ready to help and super friendly. I love that they can remote in and show us what to do.

Pros:

We have been using the contract module side of AIM for our instrument rental contracts to keep track of monthly payments since the beginning of our business in 2004. We pulled away for a brief stint to try another company and it was a disaster. The instrument rental contracts are the bread and butter of our business. If it fails, we fail. If the customer doesn't feel like they can trust us with their personal info because the system fails, we fail. It's a reflection on us. We came back to AIM in 2019 and went all in with the full point of sale system and we've never looked back. We highly recommend AIM.

Cons:

We do wish that there weren't so many steps to follow. Seems like there is a huge learning curve to this program. Once you live it and breath it like it do it's one thing. But my employees tend to make mistakes often because they miss a step. And for example: having to get out of one frame and into another one for the same customer with a different question about their account is sometimes frustrating. Also. I really wish that an email went out immediately to my rental contract customers on autopay when their card is declined. The ability is there, as they receive an email immediately when the payment goes through, but not when it declines. This would help our collection dept out tremendously if this option was implemented.

Miles
manager in US
Retail, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Legacy database that our company is slowly replacing with more modern systems

3.0 5 years ago

Comments: Years of data can be searched through. We currently use it for recurring billing via credit cards for monthly rental and lesson tuition payments. Those recurring charges must be manually triggered every day though.

Pros:

Does not have glitches or communication errors. Data that has been input stays there forever. Interface has never changed, ever. So if you are familiar with it, there is a comfort factor.

Cons:

The user interface has very few, if any, task stream allowances or cross linking between data entry areas. The typical interaction with Aimsi requires starting from the home screen and navigating the "Module" you need, selecting the "Find," searching for the correct customer account, pulling up the relative info about them. Then... Restarting from the home screen, module you need to add or edit part of the changes that are needed, "find," find that account again.. Then... Restarting from the home screen, module you need to add or edit the other part of the changes that are needed, "find," find that account again... While there are hot keys to speed up this process it is still a very primitive workflow. Newer systems have you choose the customer account first, then proceed to enter new data, while Aimsi requires finding the module, and then the account, over and over again. Networking your store for Aismsi to work off of one of your local PCs requires above average networking skills. Backups and hardware upgrades are your problem and responsibility. You will need someone on call unless you happen to have above average IT skills.

Georg
CFO in US
Sporting Goods, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

AIMsi Does it All (almost)

4.0 6 years ago

Comments: Been using the software for two years now, and it seems to provide a solution for everything. I wish there was a bit better integration across the different modules, such as allowing station rentals, short-term rentals, long-term rentals, and contract payments to all be made on the same checkout as regular sales orders, instead of needing to process them all at once. The payroll area also needs some improvements, it is good for recording payroll expense, but you will need a separate application to actually do the real payroll tracking/deductions/taxes. Otherwise it handles everything from rentals, bay/station rentals, it has full accounting, chart of accounts, general ledger, integrates to your purchasing/receiving, has full inventory tracking with multiple locations. Basically you can run your business with a few minor outside resources, from this one package. Even managing employees/time tracking etc... Pros: Accounting, Rentals, POS Touchscreen support, Integrated Credit Card, Employee Management, Membership Modules, Integrated Gift Cards, Inventory Control, Invoice Management Cons: The systems don't all share one checkout - each type of transaction (rental, station, contract payment, merchandise sale) must be rung up separately - The payroll is not very robust

Pros:

Accounting Rentals POS Touchscreen support Integrated Credit Card Employee Management Membership Modules Integrated Gift Cards Inventory Control Invoice Management

Cons:

The systems don't all share one checkout - each type of transaction (rental, station, contract payment, merchandise sale) must be rung up separately The payroll is not very robust

Betsy
Assistant to Everything in US
Music, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

AIM software makes my job easier!

5.0 10 months ago

Comments: My interactions have almost exclusively been with the tech support team. I am a musician and I don't think like an accountant; they are always helpful and efficient. The support is peerless - I don't think we have ever stumped them!

Pros:

We have been using AIM for more than 10 years. It allows us to manage daily sales, keep current track of our inventory, and to update, receive, and transfer inventory as needed. The A/P invoice feature makes accounting a much easier process. The software is reliable, and the reports it can generate are tremendously helpful.

Cons:

We are a musical instrument store that is run by musicians, and it took us all a bit of time to learn to "think like the software" in more complicated processes. The availability of tech support being there to bail us out made that transition easier.