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What is Cirrus Insight?

Cirrus Insight powers individuals, teams, and organizations with a robust suite of Salesforce productivity and meeting automation tools. By seamlessly integrating with Gmail and Outlook, users are able to automatically sync all activity data to Salesforce, send personalized emails at scale, and track email interactions directly from their inbox. Cirrus Insight even eliminates scheduling friction with a complete arsenal of scheduling automation features; from 1:1 meetings, to sharing your combined team's availability, to intelligently matching buyers with staff based on personalization criteria, booking meetings has never been easier. Cirrus Insight is proudly supporting over 50,000 active users across the globe in their efforts to drive revenue and growth.

Who Uses Cirrus Insight?

Any company can enhance their meeting automation with Cirrus Insight, whether they use Salesforce or not. Those using Salesforce for CRM will get a ton of value from integrating with Gmail or Outlook.

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Reviews of Cirrus Insight

Average score

Overall
4.1
Ease of Use
4.1
Customer Service
4.0
Features
4.1
Value for Money
4.0

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Jennie
Jennie
OEM Business Development in US
Verified LinkedIn User
Automotive, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Best tool for Increasing SalesForce Utilization

5.0 6 years ago

Comments: We have increased our adherence of our sales team for loading email communications and capturing information for Salesforce. Previously we struggled to get our sales team to log communications with prospects and customers consistently. I am a huge proponent of this software!!!

Pros:

I believe that this software increases efficiency and productivity for Sales Teams. I have recommended this software for our company and others because of its ease of use and ability to log emails, set reminders and even schedule meetings within you gmail inbox. You do not even have to log into Salesforce as you can add documents, create notes and complete tasks within your email platform.

Cons:

The pros really outweigh the cons for this software. However occasionally the chrome add-on will conflict with other add-ons and there is difficulty with having the software program load up within the email program. However there is always an easy fix and the support is very responsive.

Nitin
Nitin
Manager, Sales Operations in India
Verified LinkedIn User
Market Research, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

It helps in adoption of Salesforce !

4.0 5 years ago

Comments: Get more activities and quicker record addition into salesforce.

Pros:

This tool has helped us increase users adopt salesforce more to put in their activities. Its seamless sync and automated mapping for records to be linked to the right SF records. It helps do everything within inbox than logging in SF, mostly everything!

Cons:

Some erratic sync fails due to Google Token refreshes.

Simon
Senior manager in UK
Computer Software, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

Boost Your Sales Productivity

4.0 2 weeks ago New

Pros:

It integrates seamlessly with my email, making it easy to track customer interactions. I can see email opens and clicks directly in my inbox.

Cons:

Finding specific email tracking data can take a few extra clicks.

Bob
VP Innovation in US
Consumer Goods, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

A 'good' product when operational, with Cirrus nuisance self-promotion built in for free

3.0 4 years ago

Comments: Technical support is good at sending 'canned' responses.
I find myself frustrated that cirrus hasn't improved its usability.
Please give me two things every month that make your 'standard' features of Gmail to SalesForce work without me having to invoke extra keystrokes or drag picklists to see all available options.

Pros:

I like the ability that Cirrus links to SalesForce and Gmail and locates recipients in the SalesForce database and links emails to the Account/Contact activity log

Cons:

Cirrus is not reliable in locating related SalesForce contacts and particularly not reliable locating contacts when using the 'Add to SalesForce', 'Custom' option that allows linking an email to a standard related lists such as linking an email to Opportunity or Case- there are many examples of these issues that often I've thought to cut-and-paste and email into a SalesForce activity would be faster. Another daily pain is when selecting another tab (instance) of Gmail, cirrus presents a sidebar that says, "Let's put this app to work!" When you're ready to go to work, you're required to click the "Continue" button, only to be greeted with another sidebar that says "Get More Done" that 'promotes/sells' cirrus features Book Meeting, Follow-Up Reminders, Sales Email Campaigns, Email Templates. If you do not select the "Get To Work!" button cirrus is not functional. Why is a productivity application like cirrus requiring me to tell cirrus separately to "Continue" and "Get To Work" when in fact these are redundant requests causing extra keystrokes? Why does not cirrus just start working for me without having to tell the application to start syncing my email (activities) to Gmail? Cirrus is counter-productive for a productivity application.

Brian
Regional Managet in US
Verified LinkedIn User
Computer Software, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Best out of all

5.0 5 years ago

Comments: I have tried multiple email tracking apps and software. I have left Cirrus twice and ended up coming back. Now I will never leave, it is exactly what I need.

Pros:

Ease of use, visual inspection of all past emails.

Cons:

Nothing really, maybe the lack of ability to export to Excel.