Who Uses Zapier?

Small & Medium Businesseses. Marketers, Salespeople, Designers, Developers and more!

What Is Zapier?

Founded in 2011, Zapier helps more than four million customers grow their businesses with the power of automation. The company connects over 1,500 apps to help people be more productive at work, saving customers up to 20 hours per week. By helping to discover and weave together web applications that increase productivity and success, Zapier is changing the way people work. For more information, visit zapier.com.

Zapier Details

Zapier

https://zapier.com/

Founded 2011

Zapier Pricing Overview

Zapier starts at US$20.00/month. Zapier has a free version and offers free trial. See additional pricing details for Zapier below.

Starting Price

US$20.00/month
See pricing details

Free Version

Yes

Free Trial

Deployment

Cloud, SaaS, Web

Training

Documentation

Support

Business Hours

Zapier Features

System and Data Integration Software
Dashboard
ETL - Extract / Transfer / Load
Metadata Management
Multiple Data Sources
Web Services

Zapier Reviews

Showing 5 of 1,434 reviews

Overall
4.7/5
Ease of Use
4.3/5
Customer Service
4.4/5
Features
4.6/5
Value for Money
4.5/5
Janosch F.
Human Resources Consultant
Human Resources, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 03/12/2019

"A powerfull door opener"

Comments: Encountering and getting to use Zapier really was an enlightening experience. There have been a lot of occasions on which I run into a wall before I knew about Zaps. Although it might scare of some people on the more sceptical side I must say, I am a convinced and excessive user of Zaps and would recommend anyone who is considering tools to look for Zapier integration and check which additional doors this opens. Definite recommendation.

Pros: whenever we evaluate a product for use, be it internally, be it for use with a customer or a team wether or not it is integrated with Zapier has made a great difference. Zapier manages to open the door for many many tools we would not have considered as standalone solutions, but with Zapiers easy and quick integration we are able to combine best-of-breed tools into robust, custom-tailored, specific, effective solutions for scenarios and - most often - also solve side cases in the same run.
ZAier makes it easy to connect Applications on API basis and actually makes the "lets make tool A talk to tool B whenever C happens" reality. Also, there are already many so called "Zaps" (integrations between applications) in place that fit many common usecases. For example - I can create the Stub for an Offer in my accounting solution automatically whenever I move an Opportunity in the sales-pipeline to the "offer" stage. Things like this save time every day and this is just one example. I would call an existing Zapier Integration critical for my tool selection and recommendation process.

Cons: The subscription modell of Zapier is sometimes somewhat tricky. Most often it is recommendable to start with a number of Zaps that are free in a certain timeframe. Thex are limited by the latency and overal number they are applicable, lets say per day. Sadly there is no fallback, such as when an experimental Zap really takes off and is required to go live asap I have been debuging for extended ammounts of time before I understood, that latency issues might be caused by my subscription choice. I wouldn't complain about the cost of zaps, as Cost is actually beneficial because it makes you think wether or not a Zap really is worth it or not.

  • Reviewer Source 
  • Reviewed on 03/12/2019
Brandon M.
Creative Strategist
Marketing & Advertising, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 10/12/2019

"Can't Live Without It!!! So Powerful!"

Comments: SUPER FREAKING AWESOME SUPPORT! They reply and are super helpful, and allowed me to take advantage of the new pricing after I upgraded on the old pricing, they give you details on any errors, and every single time an error has come from the outside source or myself and not Zapier. So worth it!

Pros: Wow, I don't know why I avoided Zapier for years before this, but I don't know how to live without it, and infact there is no way I could. It does so much powerful work behind the scenes sending data everywhere I need it to go with such ease that I would spend way more than I could afford in time or money paying the staff to do it manually. Also, they just improved their pricing and zap time, so I have sped up the process, reduced my costs, and increased to unlimited zaps which is powerful. Can't have a limit.

Cons: Well I didn't like the cost as first, but when calculating what you save in time or having to pay a VA to do the work, Zapier is a no brainer. Then they dropped the cost and pricing and improved the speed transfer time, so going from 15 minutes to 2 minutes is massively important and necessary. We are converting and calculating faster and more efficently.... So not a thing I don't like about it either.

  • Reviewer Source 
  • Reviewed on 10/12/2019
John andrew C.
Leasing associate
Real Estate, 501-1,000 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 19/02/2020

"The smartest team mate you'll ever have."

Pros: Zapier automatically moves data between web applications you use. Essentials like Google Sheets, Google Docs, even Facebook can be integrated. Tailor your program depending on the tools and apps you need. Automate simple task like alerts for leads, email triggers and share data. 
If you're not used to going back and fort and combing through all your tools just to check for updates, Zapier is the way to go. It will take care of that for you. Specially if you're operating on a bigger scale, It's like having an extra player on your team.
You can set up your Zaps even if your not a pro, As advertised it is a do-it-yourself automation even without the help of the developer. 
Try out the basic subscription and work your way to a comprehensive arrangement. Plans start at $20 per month if you need to step it up. Zapier is easy to manage and very user friendly. But in the event you need help, Their top-notch support team is just waiting. 

Cons: The thing is that you need to use recommended apps for integration. but the with wide range of apps they have on their inventory, it's easy to build up your selection, Specially if you sign up for their affordable plans. And they add new options every week. Chances are the app that you have is Zapier approved. 

  • Reviewer Source 
  • Reviewed on 19/02/2020
Verified Reviewer
Sr. Associate Director of Web Communications
Online Media, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    Unrated
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 13/12/2019

"Automates Every Day Tasks"

Comments: Like I said before, we use Zapier to automate tasks that we would normally have to do manually. Things that used to require extra man power and time are done automatically by integrating your every day apps in Zapier.

Pros: Zapier is great at taking the monotony out of your every day tasks and automates them, saving you both time and money. Zapier does this by connecting to your most used apps and triggering actions depending on conditions that you set up yourself. A few examples of tasks that I personally use Zapier for include:
- If our organization posts a new Instagram story, Zapier automatically takes that data and posts it on on our WordPress website to the social media section of the website.
- We have a project request form where with any submission, projects are automatically created in Asana. - If I tag a project in Asana, Zapier automatically sends an email to the client that the project is complete.

Cons: Sometimes it can be somewhat of a hurdle to set up certain integrations. Also, the integrations will at times stop working and it can be a challenge to nail down the exact cause. Usually the integrations stops working because of api changes with the individual apps, or if there was a password change with a user in the account.

  • Reviewer Source 
  • Reviewed on 13/12/2019
Dianne M.
LLC Partner
Retail, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    3/5
  • Ease of Use
    2/5
  • Features & Functionality
    4/5
  • Customer Support
    1/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 03/01/2018

"I like Zapier, and appreciate its value. But when there's an issue, customer service is nonexistent"

Comments: Zaps help automate data flow from one software package to another, reducing the amount of redundant manual data entry.

Pros: I love that Zapier can automate data integration between the several software packages that I use as a small business owner (QBO, Shopify, Zoho, etc.).

Cons: I've had Zaps suddenly stop working (after functioning properly for months) for no discernible reason. Worse, customer service is woefully inadequate. You can't actually speak to anyone and walk through the issue and how to fix it. Instead, you're confined to sending an email -- wait for a reply -- see if the reply is helpful -- if not, send a second email and wait -- get a reply with advice that may or may not solve the problem -- try the suggested fix -- if it doesn't work (which it often doesn't), start the whole process over again. I currently have a Zap that hasn't been working for 4 months, and I have tried everything I can think of to fix it without success. The advice I've received doesn't help, and there is no way to actually work WITH someone to walk through potential solutions until it's resolved. As a result, I am not getting the benefit of having customers in QBO automatically set up in Zoho -- which means I'm not getting the benefit of sending those customers automated email campaigns. Extremely frustrating.

  • Reviewer Source 
  • Reviewed on 03/01/2018