15 years helping British businesses
choose better software

What is Creatio CRM?

Creatio CRM is an AI-powered suite of products for marketing, sales, and service automation integrated into one no-code platform. Automate the entire customer journey with a maximum degree of freedom.

•Marketing Creatio - a ready-to-use platform to automate marketing campaigns and lead management workflows with no-code
•Sales Creatio - an end-to-end platform to automate sales processes of any type with no-code
•Service Creatio - an omnichannel platform to automate customer service workflows of any complexity

Who Uses Creatio CRM?

Highly customizable and user-friendly, Creatio applications help businesses of 250+ employees from any industry to automate customer-facing processes and to accelerate internal operations at scale.

Where can Creatio CRM be deployed?

Cloud-based
On-premise

About the vendor

  • Creatio
  • Located in Boston, US
  • Founded in 2014

Creatio CRM support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Argentina, Armenia, Australia, Austria, Azerbaijan and 69 others

Languages

Bulgarian, Czech, Dutch, English, French and 10 others

Creatio CRM pricing

Starting Price:

US$25.00/month
  • Yes, has free trial
  • No free version

Creatio CRM does not have a free version but does offer a free trial. Creatio CRM paid version starts at US$25.00/month.

Pricing plans get a free trial

About the vendor

  • Creatio
  • Located in Boston, US
  • Founded in 2014

Creatio CRM support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Argentina, Armenia, Australia, Austria, Azerbaijan and 69 others

Languages

Bulgarian, Czech, Dutch, English, French and 10 others

Creatio CRM videos and images

Creatio CRM Software - Operational performance analytics and visualisation
Creatio CRM Software - Sales management
Creatio CRM Software - Desktop Interface
Creatio CRM Software - Application builder
Creatio CRM Software - Workflow management
View 6 more
Creatio CRM video
Creatio CRM Software - Operational performance analytics and visualisation
Creatio CRM Software - Sales management
Creatio CRM Software - Desktop Interface
Creatio CRM Software - Application builder
Creatio CRM Software - Workflow management

Features of Creatio CRM

  • A/B Testing
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Borrower Management
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Cataloguing/Categorisation
  • Channel Management
  • Client Database
  • Client Management
  • Collaboration Tools
  • Collateral Tracking
  • Commission Management
  • Communication Management
  • Compliance Management
  • Contact Database
  • Contact Management
  • Conversion Tracking
  • Customer Database
  • Customer History
  • Customisable Branding
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Dashboard
  • Data Import/Export
  • Data Visualisation
  • Document Management
  • Document Storage
  • Drip Campaigns
  • Email Management
  • Email Marketing
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • Financial Management
  • For Financial Institutions
  • For Insurance Industry
  • Forecasting
  • Interaction Tracking
  • Investor Management
  • Knowledge Base Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Live Chat
  • Loan Portfolio Management
  • Marketing Automation
  • Mobile Access
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Language
  • Negative Feedback Management
  • Opportunity Management
  • Patient Communications
  • Payment Collection
  • Performance Metrics
  • Pipeline Management
  • Pre-Qualification
  • Predictive Analytics
  • Pricing Management
  • Process/Workflow Automation
  • Quotes/Estimates
  • ROI Tracking
  • Real-Time Data
  • Real-Time Notifications
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Activity Management
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Segmentation
  • Social Marketing
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Template Management
  • Third-Party Integrations
  • Visual Analytics
  • Website Visitor Tracking
  • Workflow Management

Alternatives to Creatio CRM

Zoho CRM empowers organisations with a complete customer relationship lifecycle management solution. Learn more about Zoho CRM
Automate and streamline processes to solve customer issues faster, decreasing your cost to serve and increasing customer loyalty.
Zendesk Sell is sales CRM software that helps you close more deals.
Bring together CRM apps for sales, service, marketing, commerce, AI, and more in one integrated solution. Learn more about Salesforce Sales Cloud
Integrated business management solution that automates financial, customer relationship and supply chain processes.
Capitalize on customer insight, improve front-line efficiency and effectiveness, streamline critical business processes.
Improve every key moment along the customer journey with the world's most advanced, AI-driven customer experience platform.
HubSpot CRM has everything you need to organize, track, and build better relationships with leads and customers. Learn more about HubSpot CRM
Book appointments faster with PC-based appointment scheduling software. No monthly fees. Manage multiple schedules. Download free demo!

Reviews of Creatio CRM

Average score

Overall
4.7
Ease of Use
4.7
Customer Service
4.7
Features
4.7
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Veronika
Veronika
Global Marketing Manager in Ukraine
Verified LinkedIn User
Computer Software, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source
Source: GetApp

Powerful CRM that streamlines the processes in the company

5.0 7 years ago

Pros:

Working as a marketing manager in the big company, which has several offices all over the world, I can see the importance for us to effectively coordinate the teamwork and develop a unified approach to our customers. Bpm’online helped us to automate our core processes and align marketing, sales and service on a single platform. Our sales team is happy with the system, especially with lead management, opportunity management, field sales management and sales forecasting features. With bpm’online, they are able to manage end-to-end sales cycle and communication with the customers via multiple channels. Our service team outlines the problem management feature, as it allows unifying similar cases into a problem, assigning agents to resolve it. Moreover, customer support managers can track the agents’ performance in terms of problem resolution efficiency. As a marketing manager, I really enjoyed the website behavior tracking function. With the help of bpm’online marketing, all the information on the pages visited by a client and the time spent on each page is sent to the system. Thus, it enables to understand the needs of a prospect better, track the most effective lead generation channels and launch trigger campaigns based on lead’s preferences. By the way, it is so easy to create a campaign now with the intuitive campaign designer and then monitor its efficiency. What is more, with bpm’online, we automated our routine tasks, and now we are fully concentrated on the important issues.

Cons:

Working with bpm’online during quite a long period of time I have not noticed any essential drawbacks which I can mention.

Alexander
Business & sales analyst in Ukraine
Oil & Energy, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Cutting-edge agile software solution, designed to optimize your conversion rates and drive business

5.0 last year

Comments: We recognize that implementing Studio Creatio earlier would have been a strategic move. The platform has proven to be a game-changer for our operations, significantly improving our business processes and increasing our overall resilience, which is paramount in today's rapidly evolving business landscape.

Pros:

Sales Creatio stands out as an exceptional product for automating sales and distribution workflows. As a midsize player in the competitive manufacturing industry, our ability to compete with larger players has been significantly enhanced through our transformational approach and unwavering commitment to continuous innovation. Incorporating no-code tools into our sales/business analytics toolkit has proven to be a valuable addition. These tools have empowered our team to streamline processes and achieve greater efficiency, ultimately contributing to our success in the market. Notably, our conversion rates have experienced a significant increase, and our sales team is thrilled with the results.

Cons:

While we have overall been highly satisfied with the platform, we have encountered occasional technical issues. Nevertheless, the support provided by Creatio has been instrumental in swiftly resolving these minor issues, ensuring that our overall experience with the platform has remained uninterrupted.

Alternatives Considered: Salesforce Sales Cloud and HubSpot CRM

Reasons for Switching to Creatio CRM: The availability of no-code tools and a wide array of pre-built workflow solutions were pivotal factors in our decision-making process. These resources offered by Creatio have provided our team with the agility and flexibility to design and implement customized workflows without the need for extensive coding expertise. This comprehensive suite of no-code tools and workflow solutions has been instrumental in driving our decision to choose Creatio CRM as our preferred platform comparing to alternatives.

Giuliano
Customer Care Rep in US
Telecommunications, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

The Ideal CRM Solution For Business

4.0 2 months ago New

Pros:

It handles our CRM needs effectively and makes customer service issues easy to handle.

Cons:

Everything is straightforward with Creatio CRM

Verified Reviewer
Verified LinkedIn User
Law Practice, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Excellent technological execution of the buggy product

2.0 5 years ago

Comments: Customer service was great and the team dedication to find suitable solution was beyond reproach. Having said that, I felt that I joined their QA team and kept running into bugs that made use of the product impossible until the bug was fixed. Ultimately, I never truly got to use the product and just gave in.

Pros:

Easily customizable. Excellent support from technical side.

Cons:

lots of bugs. new updates would override the fixes and render software useless until new patches would be applied.

Nynke
Yacht Sales Coordinator in Canada
Hospitality, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Impressive, user friendly CRM tool that streamlines your sales process in no time!

5.0 4 months ago

Comments: Implementing Creatio in our sales process has streamlined our sales process, kept us on our toes to follow up with every lead, respond in a timely manner, keep track of our customer information and have access to live analytical sales stats. I would recommend this CRM to everyone, the support team is impressive.

Pros:

Easy to customize, fully integrated. Ongoing development and a great support team!

Cons:

NO cons have been encountered for us. We have positive experience only