Who Uses FLG?

Best for small to medium-sized B2C businesses in sales-focused environments that deal with a high volume of leads and want to automate & control their processes so no opportunities are missed.

What Is FLG?

The only easy to use CRM platform that can handle 100,000s of leads and automate the workflows in your processes.

FLG is a complete 6-in-1 platform that includes a powerful CRM, multi-channel customer contact, intelligent workflows, integration options, marketing automation and reporting & analytics.

Unlike our competition, we include 5 star telephone and email support, built-in compliance templates, and we don't have to change your sales process to use it!

FLG Details

FLG Business Technology

https://getflg.com/

Founded 2007

FLG Pricing Overview

FLG does not have a free version but does offer a free trial. FLG paid version starts at US$18.00/month.

Starting Price

US$18.00/month
See pricing details

Pricing Details

From £75/month for up to 5 users. Additional users from £15/month.

Free Version

No

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Training

In Person

Live Online

Documentation

Support

Business Hours

Online

FLG Features

CRM Software
Calendar/Reminder System
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes/Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Business Card/Badge Scanning
Calendar/Reminder System
Document Storage
Forecasting
Lead Scoring
Live Chat
Marketing Automation Integration
Quotes/Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Contact Database
Contact Import/Export
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search/Filter
Segmentation
Shared Contacts
Account Alerts
Asset Management
Expense Tracking
Household Tracking
Influence Tracking
Lead Management
Marketing Management
Relationship Tracking
Team Assignments
Territory Management
Campaign Management
Interaction Tracking
Lead Capture
Lead Distribution
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Source Tracking
Cataloguing / Categorisation
Customer Service Analytics
Customer Support Tracking
Email Response Control
Knowledge Management
Live Chat
Performance Metrics
Search
Self Service Portal
Call Management
Campaign Management
Channel Management
Commission Management
Contact Management
Contract Management
Customer Database
Email Marketing
Field Sales Management
Lead Management
Opportunity Management
Performance Metrics
Proposal Generation
Referral Tracking
Sales Forecasting
Territory Management

FLG Reviews for UK Users

Showing 5 of 26 reviews

Overall
5/5
Ease of Use
4.8/5
Customer Service
4.8/5
Features
4.5/5
Value for Money
4.8/5
Amy M.
Customer Experience Coordinator
Retail, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 10/10/2019

"FLG Review Oct 2019"

Pros: FLG is transparent. All the key features are easy to find and where they are makes sense. There are no long windy roads of 'clicks' you have to go through to find what you are looking for. The next thing you need to do/look at are either 1 or possibly 2 clicks away.
Despite having the premium customer service to hand when necessary (which were super helpful always), the templates themselves were easy to create and edit - the 'insert template variables' boxes making coding easy for anyone.
Mike and the development team have been great with the release of Appointments - really listening to our feedback and making adjustments thereon. The Appointments feature as a whole, with its integration with Google calendar, has made a huge difference in efficiency, legibility and in turn easier for everyone in the company to book appointments for others. It's a lot easier for people to open other people's diaries and see where they are in comparison with the person on the phone - a great help in the improvement of efficiency. As well as being able to then transfer the appointment data into an email to automatically send out to the customer - amazing!!

Cons: I have to say there is no feature I particularly dislike within FLG. What would be helpful on the home screen, when emailed, is to send a reply and be taken to the associated lead, to follow up the email by booking an appointment/setting a task etc. It would also be handy to keep a history of messages somewhere rather than them disappearing completely. And I must admit to not being a fan of the FLG calendar. But, like I said, nothing that is actually a real issue.

Vendor Response

by FLG Business Technology on 11/10/2019

Thanks for the feedback Amy - we're thrilled to hear you're getting so much value from the platform and our support service, in particular the Appointments feature.

Thank you for your suggestions - I've passed these on to the product team.

Lauren Shaw

  • Reviewer Source 
  • Reviewed on 10/10/2019
Chris J.
Director
Transportation/Trucking/Railroad, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 01/07/2019

"This is AMAZING software for keeping track of and managing Clients through a Sales Journey"

Comments: We started using FLG around 4.5 years ago when we were searching for a CRM tool to manage our interactions with Customers. We very quickly realised that a typical CRM solution would be too generic for our needs. We stumbled across FLG and have a very interesting conversation about their product and the way it was pretty much a very open platform for managing Leads/Customers through a Journey. We were instantly hooked. The tool is used all day every day by all Office Staff, we extensively use the API to link the software to all other products used across our business. We are extremely happy with the very latest release strategy which feels like new features and functions are added on a pretty much weekly basis. The support team are amazing and we feel very happy as a Customer of such a progressive platform.

Pros: - Ease of use, works straight from the moment you login.
- Highly, Highly adaptable to practically any business process no matter how basic of intricate
- Very easy to learn and get to grips with
- The automation is second to none and highly extendable through the API
- Brilliantly supported through the wonderful telephone support team
- Always improving, every week there is some new update and its all driven from a Customer perspective

Cons: Nothing, we cannot speak highly enough of the product, the team and the support we have recieved.

Vendor Response

by FLG Business Technology on 10/10/2019

Wow! Chris, thank you so much for the glowing review! We're delighted to hear the platform's automation functionality and integration options work so well for your business, and that you receive excellent support from our team.

Lauren Shaw

  • Reviewer Source 
  • Reviewed on 01/07/2019
Ash-lee michael J.
Director
Financial Services, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 10/10/2019

"Great customer service"

Pros: It's easy to use and understand and great to have for a large client bank.

Cons: The fact this product wasn't tailor specifically for our industry

Vendor Response

by FLG Business Technology on 11/10/2019

Thank you for the feedback Ash-Lee Michael, it's much appreciated. We're pleased to hear you find the platform easy to use for your large client bank.

Please don't hesitate to contact us with your suggestions on how we can further improve the product.

Lauren Shaw

  • Reviewer Source 
  • Reviewed on 10/10/2019
Aaron S.
Head of Marketing
Financial Services, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 02/06/2020

"Great service and platform"

Pros: The FLG platform has customization options that allow it to be useful no matter the industry of your business. We attribute a lot of our success to the optimization of our sales process through the platform. These options are also supported by first-class customer service and training material if you ever need it.

Cons: As we have grown we have started to see some limitations although few, the one worth mentioning would be that there are only 50 custom fields in the customer data section.

Vendor Response

by FLG Business Technology on 09/06/2020

Thanks very much for the great review Aaron. On your plan you have access to Journeys which allows you to add as many fields as you like, and you can organise them into sections with tables, add calculations etc. Please get in touch with Support and they'll help you set it up and show you how it works.

  • Reviewer Source 
  • Reviewed on 02/06/2020
Peter H.
Technical Director
Insurance, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 02/06/2020

"The Best Keeps Getting Better"

Comments: It's been great, I've used FLG for several years now and for a couple of different industries. I have witnessed the software evolve during my time as a customer and I have every faith they will continue to make a great system better.

Pros: We love the lead actions and have built some really nice workflows for new leads, quotes and sales. E.g. When a new web lead is received, we notify the user assigned, send the customer a text and a welcome email with a link to an appointment booking calendar in FLG. The advisors love this as it helps improve contact rate.

Cons: The additional fields are limited to 50, but to be honest there hasn't been many times i have needed more than 50 but it would be nice to have to option.

Vendor Response

by FLG Business Technology on 09/06/2020

Thanks for the fabulous review Peter - we really appreciate it! On your plan you have access to Journeys which allows you to add as many fields as you like, and you can organise them into sections with tables, add calculations etc. Please get in touch with Support and they'll help you set it up and show you how it works.

  • Reviewer Source 
  • Reviewed on 02/06/2020