FLG

by FLG Business Technology

Who Uses FLG?

Best for small to medium-sized B2C businesses in sales-focused environments that deal with a high volume of leads and want to automate & control their processes so no opportunities are missed.

What Is FLG?

FLG is a simple yet powerful CRM platform that can handle 100,000s of leads and automate the workflows in your processes.

Perfect for UK small to medium B2C businesses that need a CRM with multi-channel customer contact, intelligent workflows, integration options, marketing automation and reporting & analytics.

Unlike other CRMs, we include 5* UK-based telephone and email support, built-in compliance templates, and we don't make you change your sales process to use it.

FLG Details

FLG Business Technology

https://getflg.com/

Founded 2007

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FLG pricing overview

FLG does not have a free version but does offer a free trial. FLG paid version starts at US$18.00/month.


Starting Price

US$18.00/month

Pricing Details

From £75/month for up to 5 users. Additional users from £15/month.

Free Version

No

Free Trial

Yes

FLG deployment and support

Support

  • Business Hours
  • Online

Deployment

  • Cloud, SaaS, Web

Training

  • In Person
  • Live Online
  • Documentation

FLG Features

  • Calendar/Reminder System
  • Document Storage
  • Email Marketing
  • Internal Chat Integration
  • Lead Generation
  • Lead Scoring
  • Marketing Automation Integration
  • Mobile Access
  • Quotes/Proposals
  • Segmentation
  • Social Media Integration
  • Task Management
  • Territory Management

View full list of CRM Software

  • Business Card/Badge Scanning
  • Calendar/Reminder System
  • Document Storage
  • Forecasting
  • Lead Scoring
  • Live Chat
  • Marketing Automation Integration
  • Quotes/Proposals
  • Segmentation
  • Social Media Integration
  • Task Management
  • Territory Management

View full list of CRM for Small Businesses

  • Contact Database
  • Contact Import/Export
  • Interaction Tracking
  • Lead Management
  • Prospecting Tools
  • Sales Pipeline Management
  • Search/Filter
  • Segmentation
  • Shared Contacts

View full list of Contact Management Software

  • Account Alerts
  • Asset Management
  • Expense Tracking
  • Household Tracking
  • Influence Tracking
  • Lead Management
  • Marketing Management
  • Relationship Tracking
  • Team Assignments
  • Territory Management

View full list of Financial CRM Software

  • Campaign Management
  • Interaction Tracking
  • Lead Capture
  • Lead Distribution
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Pipeline Management
  • Prospecting Tools
  • Source Tracking

View full list of Lead Management Software

  • Cataloguing / Categorisation
  • Customer Service Analytics
  • Customer Support Tracking
  • Email Response Control
  • Knowledge Management
  • Live Chat
  • Performance Metrics
  • Search
  • Self Service Portal

View full list of Online CRM Software

  • Call Management
  • Campaign Management
  • Channel Management
  • Commission Management
  • Contact Management
  • Contract Management
  • Customer Database
  • Email Marketing
  • Field Sales Management
  • Lead Management
  • Opportunity Management
  • Performance Metrics
  • Proposal Generation
  • Referral Tracking
  • Sales Forecasting
  • Territory Management

View full list of Sales Force Automation Software

FLG Alternatives

More FLG alternatives

FLG Reviews for UK Users

Read all reviews

Overall rating

4.9/5

Average score

Ease of Use 4.7
Customer Service 4.9
Features 4.6
Value for Money 4.8

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Share your experiences with other software buyers.

Write a Review!
Amy M.
Customer Experience Coordinator
Retail, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 10/10/2019

"FLG Review Oct 2019"

Pros: FLG is transparent. All the key features are easy to find and where they are makes sense. There are no long windy roads of 'clicks' you have to go through to find what you are looking for. The next thing you need to do/look at are either 1 or possibly 2 clicks away.
Despite having the premium customer service to hand when necessary (which were super helpful always), the templates themselves were easy to create and edit - the 'insert template variables' boxes making coding easy for anyone.
Mike and the development team have been great with the release of Appointments - really listening to our feedback and making adjustments thereon. The Appointments feature as a whole, with its integration with Google calendar, has made a huge difference in efficiency, legibility and in turn easier for everyone in the company to book appointments for others. It's a lot easier for people to open other people's diaries and see where they are in comparison with the person on the phone - a great help in the improvement of efficiency. As well as being able to then transfer the appointment data into an email to automatically send out to the customer - amazing!!

Cons: I have to say there is no feature I particularly dislike within FLG. What would be helpful on the home screen, when emailed, is to send a reply and be taken to the associated lead, to follow up the email by booking an appointment/setting a task etc. It would also be handy to keep a history of messages somewhere rather than them disappearing completely. And I must admit to not being a fan of the FLG calendar. But, like I said, nothing that is actually a real issue.

Vendor Response

by FLG Business Technology on 11/10/2019

Thanks for the feedback Amy - we're thrilled to hear you're getting so much value from the platform and our support service, in particular the Appointments feature.

Thank you for your suggestions - I've passed these on to the product team.

Lauren Shaw

  • Reviewer Source 
  • Reviewed on 10/10/2019
Chris J.
Director
Transportation/Trucking/Railroad, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 01/07/2019

"This is AMAZING software for keeping track of and managing Clients through a Sales Journey"

Comments: We started using FLG around 4.5 years ago when we were searching for a CRM tool to manage our interactions with Customers. We very quickly realised that a typical CRM solution would be too generic for our needs. We stumbled across FLG and have a very interesting conversation about their product and the way it was pretty much a very open platform for managing Leads/Customers through a Journey. We were instantly hooked. The tool is used all day every day by all Office Staff, we extensively use the API to link the software to all other products used across our business. We are extremely happy with the very latest release strategy which feels like new features and functions are added on a pretty much weekly basis. The support team are amazing and we feel very happy as a Customer of such a progressive platform.

Pros: - Ease of use, works straight from the moment you login.
- Highly, Highly adaptable to practically any business process no matter how basic of intricate
- Very easy to learn and get to grips with
- The automation is second to none and highly extendable through the API
- Brilliantly supported through the wonderful telephone support team
- Always improving, every week there is some new update and its all driven from a Customer perspective

Cons: Nothing, we cannot speak highly enough of the product, the team and the support we have recieved.

Vendor Response

by FLG Business Technology on 10/10/2019

Wow! Chris, thank you so much for the glowing review! We're delighted to hear the platform's automation functionality and integration options work so well for your business, and that you receive excellent support from our team.

Lauren Shaw

  • Reviewer Source 
  • Reviewed on 01/07/2019
Brandon S.
company director
Insurance, Self Employed
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 28/12/2020

"Very Powerful system with outstanding service"

Comments: Looking for a crm and automation integration for my website was hard. I tried a few systems and ideas, but FLG was a no brainer when it came to making a decision. This decision was primarily made because of [SENSITIVE CONTENT HIDDEN] with his incredible customer support and outstanding help willing to answer any question and provide me with 5 start assistance.

Pros: This system has been impeccable to expanding my business without the need of adding more man hours and time behind the desk. The CRM is extremely powerful and allows for efficient automation that can be programed to "pretty much" any request. The software also allows me to migrate other methods over to which I use to pay other third parties for.

Cons: the software does take a why to get your head around and what is capable. But don't let this stop you as the customer support is 5 star.

Vendor Response

by FLG Business Technology on 04/01/2021

Thank you very much for the great review Brandon! We're very proud of the excellent service we provide, and we're delighted to hear you and your business have found it so beneficial. Thank you for your business.

  • Reviewer Source 
  • Reviewed on 28/12/2020
Conor J.
Marketing Manager
Marketing & Advertising, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
    4 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 23/10/2020

"Great system when you get used to it (can be complicated but the customer support makes up for it)"

Comments: Great experience so far and I have to give [SENSITIVE CONTENT HIDDEN] praise for all the help he's given us.

Pros: That the support team is usually available to help with any issues. These issues usually resolved very quickly.

Cons: There are limitations when it comes to assigning leads and setting limits amongst users.

Vendor Response

by FLG Business Technology on 27/10/2020

Thank you for the review Conor - it's much appreciated. We are pleased to hear you have received great support. Please continue to reach out to us anytime you need assistance.

  • Reviewer Source 
  • Reviewed on 23/10/2020
Jonathan R.
MD
Real Estate, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 19/11/2019

"Flexible & Great Value"

Comments: Great. Love the support, from good old Lancashire accents, help is very good and they took time to understand what I was doing and provided good advice to get things working as I wanted.

Pros: The fact I don't have to pay a developer to implement an idea. Once you have understood how the processes work, you can roll out automatic functions very easily, within minutes, allowing one person to automate boring manual processes.

Cons: Looks awful on my iPhone, hard to read on small screens

Vendor Response

by FLG Business Technology on 20/11/2019

Thanks for the great review Jonathan, fantastic to hear that FLG works so well for your lead generation business and that you received the support and advice you needed to set things up correctly.

Lauren Shaw - Marketing Manager

  • Reviewer Source 
  • Reviewed on 19/11/2019