CustomAnswers

CustomAnswers

by CustomAnswers Software

Who Uses CustomAnswers?

Small to large companies in most all industries with a need for reasonably priced yet feature rich scalable and flexible platform to adapt specific business processes.

What Is CustomAnswers?

CustomAnswers provides a flexible and robust platform that is customizable/configurable to a vast array of business processes and workflows. Manage all incoming requests and apply any type of complex workflow, tasks, activities to complete and stay compliant. Nothing will fall through the cracks. Ensure productivity and efficiency in a secure environment. Each customer is different and CustomAnswers will approach each one individually from implementation to ongoing support and best practices.

CustomAnswers Details

CustomAnswers Software

http://www.customanswers.com

Founded 2001

CustomAnswers Pricing Overview

CustomAnswers does not have a free version but does offer a free trial.

Free Version

No

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Training

Live Online

Webinars

Documentation

Support

Business Hours

Online

CustomAnswers Features

CRM Software
Calendar/Reminder System
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes/Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base Management
Project Management
Recurring Issues
Task Management
Access Controls/Permissions
Business Process Automation
Calendar Management
Compliance Tracking
Customisable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration

CustomAnswers Reviews for UK Users

Showing 5 of 11 reviews

Overall
4.7/5
Ease of Use
4.7/5
Customer Service
4.9/5
Features
4.8/5
Value for Money
4.8/5
Joe K.
Director
Real Estate, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 25/05/2017

"Very stable system with excellent customization capabilities."

Comments: With this software we were able to modernize tracking of our employees, tenant requests and leases. This has optimized our manpower requirements and has allowed us to grow our company in a very efficient manner.

Pros: When questions arise, or if there is a glitch in the software, the sales rep is very quick to respond and provide the necessary actions needed to rectify the problem. The system is very adaptable for a number of uses - we have created systems for employee work logs to lease administration. Our lease data base has expanded dramatically over the years and the system has been adaptable to the growth and to the changes.

Cons: I have been using custom answers for the last five years and generally have had only positive experiences. The software is very flexible and customizable and maybe a bit too flexible as it requires more effort to learn the extent of all the features that are available. We are likely only using 50% of the tools available.

  • Reviewer Source 
  • Reviewed on 25/05/2017
Ammar A.
Global Indirect Procurement Systems Manager
Logistics & Supply Chain, 5,001-10,000 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 02/06/2017

"WebQA has organized our operations"

Comments: Streamlining our supplier record setup and maintenance in our ERP

Pros: The flexibility to add as many workflows as our Business needs. The reporting from it greatly enhances our ability to track our internal teams' performance.

Cons: Sometimes external parties have difficulties submitting our more complicated forms (many times related to their browsers) that require time and effort to troubleshoot.

  • Reviewer Source 
  • Reviewed on 02/06/2017
Tom E.
Support Services Coordinator
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 25/05/2017

"We've been using WebQA for years and really feel we've grown up together."

Pros: There's so much functionality under the hood, that it becomes a real problem-solving tool for all kinds of institutional requirements. The support is top-notch, and the feature set is unsurpassed.

Cons: My only complaint would be the lack of a reporting API or database connector that would allow more advanced custom reporting.

  • Reviewer Source 
  • Reviewed on 25/05/2017
Oscar F.
Supervisor
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    Unrated
  • Customer Support
    5/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 06/10/2015

"Great Service!!"

Comments: So far my experience with this crm tool has been great!
Would recommend to anyone interested. I can customize it to my business need and run excel reports for daily tracking.
Pros: Can customize tool to work with business call flow, chat, reporting, payments, just about anything I need it to do.
Cons: Haven't found one yet.

  • Reviewer Source 
  • Reviewed on 06/10/2015
Shannon D.
Application Coordinator
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    Unrated
  • Customer Support
    5/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 17/06/2015

"Responsive customer service"

Comments: Excellent customer responsiveness - whenever I have a question or need help I get a response within an hour and oftentimes the issue is resolved shortly thereafter. The program took some time to learn (like any program) but training was available when I needed it. Extensive workflow capabilities!

  • Reviewer Source 
  • Reviewed on 17/06/2015