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United Kingdom flag Local product
OpenCRM logo

OpenCRM

United Kingdom flag Local product

OpenCRM Overview:

What is OpenCRM?

Manage your sales, grow your business, and increase profits.

In OpenCRM, you have all the tools you need to run your business from a single system. From your Sales Process to Customer Service right through to your Email Marketing, its all right here at your fingertips.

Using integrations with webforms and accounts packages, OpenCRM offers the whole customer journey from a web enquiry right through to issuing and managing Invoices.

Who Uses OpenCRM?

Mid market businesses. Companies that want to manage their sales, grow the business, better manage customers and prospects and make more profit - plus a lot more.

Where can OpenCRM be deployed?

Cloud-based
On-premise
OpenCRM Software - Fully featured Calendar
OpenCRM Software - Customise dashboard
OpenCRM Software - List management
OpenCRM Software - Customer service tools
View 5 more

Overall rating

See all reviews
Based on 294 reviews
4.6
Write a Review!

Reviews sentiment

Positive
94%
Neutral
6%
Negative
0%

Starting Price

£39.00
Per User, Per Month

Free trial

About the vendor

  • OpenCRM
  • Located in North Yorkshire,, UK
  • Founded in 2005

OpenCRM support

  • Phone Support
  • Chat

Countries available

United Kingdom

Languages

English

Features of OpenCRM

  • Activity Dashboard
  • Calendar Management
  • Calendar/Reminder System
  • Campaign Management
  • Contact Database
  • Contact Management
  • Customizable Fields
  • Data Import/Export
  • Document Storage
  • Email Management
  • Email Marketing
  • Forecasting
  • Interaction Tracking
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Lead Qualification
  • Marketing Automation
  • Mobile Access
  • Opportunity Management
  • Pipeline Management
  • Quotes/Estimates
  • Reporting/Analytics
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Segmentation
  • Task Management
  • Third-Party Integrations
  • Workflow Management

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Capterra verified reviews for OpenCRM

Overall rating

4.6
Based on 294 reviews
Write a Review!

Filter reviews (294)

Most Helpful Most Recent
Angie
Careers Project Lead in UK
Education Management, 2–10 Employees
Used the Software for: 2+ years

"Great CRM package for small businesses"

5 June 2024
4.0
Extremely postitive from the initial sales enquiry, through to setting up and since then daily use.
Pros:
This was the first CRM system we have used and it was extremely easy to setup. The support from the team was phenomenal and we were guided and supported at every stage and also since then, support is available at the click of a button and any queries have been resolved straight away, the team are great.
Cons:
It is a basic CRM package and many additional features can only be used via add ons, saying that it is compatible with a lot of add ons and therefore can be easily modified to suit users needs.
Reviewer Source

OpenCRM Response

10 June 2024

Thank you so much for your kind words, Angie! We all really appreciate it, and I will make sure to pass on your praise to our support team. If there is anything we can help you with in the future, you know where we are. We hope you have a wonderful day!

Alex
BDM in UK
Hospital & Health Care, 201–500 Employees
Used the Software for: 1+ year

"Open CRM Platform Review"

4 June 2024
3.0
Good experience overall, definitely can improve a bit on user interface hence why a score of 6 in terms of referring. would be an 8 with a more solid user friendly interface.
Pros:
It is very customizable and that helps set it up based on user needs
Cons:
its is not great to navigate back on pages, and when creating accounts and trying to attach an account where you have multiple acccounts, when pressing back button you get an error and have to start again.
Reviewer Source

OpenCRM Response

10 June 2024

Thank you so much for taking the time to leave us this review, Alex. I'm sorry you are experiencing some issues when it comes to record creation and linking. We can advise you on some tips and tricks to stop you from getting frustrated. Give us a shout through our support channels next time you hit an issue and we would be more than happy to take a look for you. Alternatively, we also have heaps of help videos on our YouTube channel that you might also find useful. Thank you again, Alex

Mary
Head of Commercial Operations, CT in UK
Medical Devices, 201–500 Employees
Used the Software for: 1+ year

"Great CRM but appearance could be improved"

10 June 2024
4.0
Fairly positive, it's not the best on the market but it does the job.
Pros:
Easy to use and customise. Reports are easy to build and maintain. The functionality is very good. The Helpdesk team are on hand to support.
Cons:
The appearance and layout. It is very difficult to read the information on OpenCRM. In Opportunities text boxes are the same text as the titles, there is no differentiation between the text and no outline or bold text.
Reviewer Source

OpenCRM Response

27 August 2024

Thank you so much for leaving us a review, Mary! We really appreciate it. If you would like some help with customising your modules to make the layouts a little more useful, please reach out to our support team, we'd be more than happy to help. Thank you again for your review!

Karen
Company Secretary in UK
Professional Training & Coaching, 11–50 Employees
Used the Software for: 6-12 months

"Fantastic Business Tool"

11 June 2024
5.0
The team at OpenCRM are such a pleasure to work with. Our implementation came with a steep learning curve, but we have felt supported all the way. OpenCRM software has a great user interface and so much potential that we are just starting to tap into. Feeling excited about continuing to improve our efficiency over the coming months as OpenCRM becomes even more central to our business.
Pros:
Flexibility and great user interface. Ability to create custom workflows. Customizable dashboard.
Cons:
Nothing comes to mind. There was a steep learning curve with the implimentation but we have been well supported.
Reviewer Source

OpenCRM Response

27 August 2024

Thank you so much for such a brilliant review, Karen! We really appreciate it when our users take the time to tell the wider world about your positive experiences so, huge thank you again!

Antonia
Head of Sales in UK
Financial Services, 11–50 Employees
Used the Software for: 1-5 months

"Great start to use of OpenCRM as our new solution"

6 June 2024
5.0
Excellent overall experience with OpenCRM.
Pros:
The team are great at supporting your transition journey, and the web chat help is incredibly useful. What sold it for us during our decision making process was the clean views, customisability of fields/sections, and the simplicity of the system.
Cons:
If we had to choose anything, it would be that we have noted a few bugs in the software but that is very minor, and the support team have always picked up and logged any incidents incredibly swiftly.
Reviewer Source

OpenCRM Response

13 June 2024

Thank you for leaving us such an awesome review, Antonia, wow, those are some impressive words :-) If there is anything else that we can help you with at all, you know where we are! Have a wonderful day, thanks again

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