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What is OpenCRM?
Manage your sales, grow your business, and increase profits.
In OpenCRM, you have all the tools you need to run your business from a single system. From your Sales Process to Customer Service right through to your Email Marketing, its all right here at your fingertips.
Who Uses OpenCRM?
Mid market businesses. Companies that want to manage their sales, grow the business and make more profit - plus a lot more.
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Reviews of OpenCRM
Brilliant Software
Comments: The experience of working with OpenCRM has been exceptional for us as a developing recruitment business. It is simple to use for beginners and the Customer Portal where we upload documents is great.
Pros:
The OpenCRM team were friendly and adaptable to make this software exactly how we required it for our business needs. It's functionality and user friendly interface mean we can carry out our tasks and invoicing with minimal fuss.
Cons:
It would be useful if Customer Portal Documents could appear alphabetically.
OpenCRM Response
4 years ago
Thank you so much for taking the time to leave us such a brilliant review! Our Customer Portal is one part of our system that we love, so we are very happy that you were able to bring this to the attention of a wider audience. Thank you again for your brilliant review, please reach out to us directly if we can help with anything else
Great product with fundamental CRM functionality.
Comments: Excellent software and ease of use, detailed in depth reporting available and management of tickets, sales orders as well as online resource for customer e-signing of orders and logging of tickets via our portal.
Pros:
Easy of use but primarily the ability to modify the fields, reports and overall functionality to meet our specific needs
Cons:
Colour scheme, it would be great if this could be modified to our own corporate colours
Open CRM Platform Review
Comments: Good experience overall, definitely can improve a bit on user interface hence why a score of 6 in terms of referring. would be an 8 with a more solid user friendly interface.
Pros:
It is very customizable and that helps set it up based on user needs
Cons:
its is not great to navigate back on pages, and when creating accounts and trying to attach an account where you have multiple acccounts, when pressing back button you get an error and have to start again.
OpenCRM Response
9 months ago
Thank you so much for taking the time to leave us this review, Alex. I'm sorry you are experiencing some issues when it comes to record creation and linking. We can advise you on some tips and tricks to stop you from getting frustrated. Give us a shout through our support channels next time you hit an issue and we would be more than happy to take a look for you. Alternatively, we also have heaps of help videos on our YouTube channel that you might also find useful. Thank you again, Alex
Alternatives Considered:
Great start to use of OpenCRM as our new solution
Comments: Excellent overall experience with OpenCRM.
Pros:
The team are great at supporting your transition journey, and the web chat help is incredibly useful. What sold it for us during our decision making process was the clean views, customisability of fields/sections, and the simplicity of the system.
Cons:
If we had to choose anything, it would be that we have noted a few bugs in the software but that is very minor, and the support team have always picked up and logged any incidents incredibly swiftly.
OpenCRM Response
9 months ago
Thank you for leaving us such an awesome review, Antonia, wow, those are some impressive words :-) If there is anything else that we can help you with at all, you know where we are! Have a wonderful day, thanks again
Open CRM Review
Comments: Very positive, quick to respond to issues and solutions to ensure the platform works as we need it to.
Pros:
The live chat allows for quick support to be provided to make changes.
Cons:
We are unable to run reports as we would like to without a large amount of cost or work - we have explored this with the openCRM team a number of times already.
OpenCRM Response
9 months ago
Thank you so much for taking the time to leave us a review, Emma. I'm very sorry that our reports functionality does not meet your needs without some further paid development. We appreciate you trying to work with us on this. Again, thank you for your excellent review, and please let us know if we can help with anything further.
