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SolarWinds Service Desk
SolarWinds Service Desk Overview:
What is SolarWinds Service Desk?
SolarWinds Service Desk is an AI-powered ITSM platform that helps teams resolve issues up to 52% faster. We combine enterprise Service Management with unified Asset Management to eliminate silos without the complexity of legacy tools. Designed to expand beyond IT, our platform enables Enterprise Service Management, allowing you to easily spin up dedicated portals for HR, Facilities, and Legal. This gives employees a single place for all requests—from broken laptops to benefits questions. Plus, SolarWinds AI is intentionally built into your agents' daily workflows to maximize effectiveness without adding noise. It delivers purposeful automation—like suggesting solution steps, summarizing tickets, and drafting responses—exactly where it adds the most value. SolarWinds Service Desk provides enterprise-grade power on a platform that's actually easy to use, delivering rapid time-to-value and getting you live with ITIL best practices in days, not months.
Who Uses SolarWinds Service Desk?
Ideally suited for companies of any size, anywhere, with sophisticated IT organizations looking to deliver superior service to their internal customers (employees & internal other requesters).
Where can SolarWinds Service Desk be deployed?
Cloud-based
On-premise
View 6 more
Overall rating
See all reviews
Based on 577 reviews
Reviews sentiment
Positive
96%
Neutral
3%
Negative
0%
Starting Price
US$39.00
Per User, Per Month
Free trial
About the vendor
- SolarWinds
- Located in Tulsa, US
- Founded in 1999
SolarWinds Service Desk support
- Phone Support
- 24/7 (Live rep)
- Chat
Countries available
Show more details
Argentina, Australia, Austria, Bahrain, Belgium
Countries available
Countries where the product is available. Note: Customer support may not be accessible in that country.
- Argentina
- Australia
- Austria
- Bahrain
- Belgium
- Benin
- Bolivia
- Brazil
- Canada
- Chile
- China
- Colombia
- Costa Rica
- Denmark
- Dominican Republic
- Ecuador
- Finland
- France
- French Guiana
- Germany
- Ghana
- Guatemala
- Guernsey
- Guyana
- Hong Kong SAR China
- India
- Indonesia
- Ireland
- Isle of Man
- Italy
- Japan
- Jersey
- Kenya
- Luxembourg
- Macao SAR China
- Malaysia
- Mexico
- Mongolia
- Morocco
- Netherlands
- New Zealand
- Nigeria
- Norway
- Pakistan
- Panama
- Paraguay
- Peru
- Philippines
- Poland
- Puerto Rico
- Saudi Arabia
- Senegal
- Seychelles
- Singapore
- South Africa
- South Korea
- Spain
- Suriname
- Sweden
- Switzerland
- Taiwan
- Tanzania
- Thailand
- United Arab Emirates
- United Kingdom
- United States
- Uruguay
- Venezuela
- Vietnam
- Zimbabwe
Languages
Show more details
Arabic, Brazilian Portuguese, Bulgarian, Catalan, Chinese
Languages
Languages that the product is available in.
- Arabic
- Brazilian Portuguese
- Bulgarian
- Catalan
- Chinese
- Croatian
- Czech
- Danish
- Dutch
- English
- Estonian
- European Portuguese
- Finnish
- French
- German
- Greek
- Hebrew
- Hindi
- Hungarian
- Indonesian
- Italian
- Japanese
- Korean
- Latvian
- Lithuanian
- Malay
- Norwegian
- Polish
- Portuguese
- Romanian
- Russian
- Serbian
- Slovak
- Slovenian
- Spanish
- Swedish
- Thai
- Traditional Chinese
- Turkish
- Ukrainian
- Vietnamese
Features of SolarWinds Service Desk
Other great alternatives to SolarWinds Service Desk
Top rated features
Endpoint Management
Remote Access/Control
Top rated features
Incident Management
Support Ticket Management
Top rated features
Alerts/Escalation
Support Ticket Management
Top rated features
Automatic Patch Deployment
Remote Access/Control
Top rated features
Patch Management
Real-Time Monitoring
Top rated features
Support Ticket Management
Task Management
Top rated features
Remote Access/Control
Server Monitoring
Top rated features
No features have been rated by reviewers for this product.
Top rated features
Employee Onboarding
Financial Management
Capterra verified reviews for SolarWinds Service Desk
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Overall rating
Based on 577 reviews
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Richard
IT Manager in UK
Real Estate, 11–50 Employees
Used the Software for: 1+ year
"Solarwinds enabling Service Delivery to Excel"
1 July 2025
Great product, finally working as we want, initial teething problems, but overall it works really well, integrated with all teams across different continents, with the abilit to hand off tickets seamlessy.
Pros:
Custom attributes assist with multi-faceted teams, SLA, and Service management designed with a Service Desk that manages with Value. Compared to other tools, it excels and allows a full overview of all teams using the desk with interactive dashboards to assist the Management team.
Cons:
Some elements require a lot of thought, Service Catalogs, but overall, an OOB experience that did not hinder progress to launch the new desk.
Reviewer Source
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Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
"Streamlining IT Support for Small Businesses"
25 May 2024
Pros:
SolarWinds Service Desk has significantly improved my small business's IT management by providing a user-friendly platform for addressing and resolving issues. The easy-to-use platform allows me to quickly track tickets, and automate repetitive tasks, saving me time and effort. The software integrates well with other tools, and the insightful reports help me stay informed about my team's performance and make data-driven decisions to improve our service delivery.
Cons:
SolarWinds Service Desk's advanced features require some learning, dedicate time to explore its capabilities.
Reviewer Source
Show more details
Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
"How did I like using Solar Winds Desk"
10 December 2025
The overall experience was decent. The user interface was smooth and easy to use and made the experience intuitive.
Pros:
I most liked the ease of use and the user interface was very intuitive. The dashboard made it easy to navigate and use.
Cons:
The biggest issue was the cost per device. The other downfall is the invoicing module was primitive and did not include a recurring feature.
Reviewer Source
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Jesse
Software Engineer in US
Verified LinkedIn User
Computer Software, 51–200 Employees
Used the Software for: 1-5 months
"Great IT Support App For Technicians"
20 August 2025
Pros:
I personally like how it is easy to view helpdesk tickets, update them, and then close them. Additionally, having a feature where you can search for users in your organization and the ticket history for them is a true bonus.
Cons:
The UI is not very user friendly. Additionally, there isn't a mobile app for IT support technicians, which would be helpful since many techs work outside of an office space.
Reviewer Source
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Katrina
IT Analyst in Canada
Information Technology & Services, 1,001–5,000 Employees
Used the Software for: 1+ year
"SolarWinds Review"
10 November 2025
I have had a good experience with this application so far. It has made my job easier and more efficient.
Pros:
It allows you to view all of your services in one convenient location and provides real time updates.
Cons:
I do not dislike anything. I find this software to find convenient and easy to use. It is also very secure.
Reviewer Source
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