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Innkeeper's Advantage

Innkeeper's Advantage

What is Innkeeper's Advantage?

Innkeeper's Advantage specializes in lodging Websites that provide everything you need to market and run your lodging property online. More guests book directly on our easy-to-use all-in-one Website & Reservation System. Instantly publish pictures, text, specials, packages, rates, and availability to your website in one save. The system features a drag & drop calendar for easy booking changes. The channel manager connects to Booking.com, Expedia, Trip Advisor, Airbnb, Google Hotel Ads & more.

Who Uses Innkeeper's Advantage?

Owners of Bed and Breakfasts, Boutique Inns, Boutique Hotels, Vacation Cabins, Motels, Vacation Rentals

Innkeeper's Advantage Software - It all works together, Website, Booking Engine, Channel Manager and Self Check-in
Innkeeper's Advantage Software - Drag & Drop Calendar for easy reservation date or room assignments
Innkeeper's Advantage Software - Check availability on any page of your Website
Innkeeper's Advantage Software - Total self check-in solution

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Reviews of Innkeeper's Advantage

Average score

Overall
4.9
Ease of Use
4.9
Customer Service
5.0
Features
4.9
Value for Money
5.0

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
90%
4
10%
Katherine
Katherine
Steward and Yurt Proprietor in US
Verified LinkedIn User
Hospitality, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

When intuition pays off

5.0 6 years ago

Comments: Since our property is so unusual, we have had to work out guest misconceptions with OTA travelers and Innkeepers has been right there to help me avoid bad reviews/cancellations - OTA cancellations are down from 50% in the first year to less than 20%. That is good results. Every step from website setup to getting through our first year, Innkeepers was there when I needed them to pull me off the cliff and set me on a good path where our business is growing and we are getting really fabulous reviews, which we know will build business year by year. Their integrity is unquestionable and there is so much value-added support that I am getting more and more independent as time goes by. I completely trust the advice and marketing I get from every person at Innkeepers and the website gets great comments all the time from our guests.

Pros:

Unbeatable price Value-added support for my startup BnB to help us avoid marketing that does not bear fruit Accessible when questions arise Well-thought out applications that are intuitive i.e., the calendar Yield management system will make future business management a snap Reports exportable Marketing/SEO knowledge Gorgeous Website, easy to use for guests on all platforms Extremely stable (no downtime)

Cons:

- It takes awhile to become fluent in the system since it is so robust. - Some guests struggle with the reservation system - it's maybe not so obvious that they have to start by entering the dates of stay to have the system work fluidly. - Every once in a while a guest will lose the last step in the reservation process - hard to tell if this is operator error or a loss of connection over a mobile phone or what. Typically they call me and a few minutes on the phone works it out - I've never had an instance where the reservation didn't book.

Maryann
Innkeeper in US
Hospitality, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Unrivaled ease of use with fantastic comprehensive tools

5.0 5 years ago

Comments: Due to circumstances beyond my control when I began managing the Inn there was no one available to teach or train me at the Inn itself. Innkeeper's Advantage answered all the questions I had and allowed me to learn how to manage the business thanks to the fantastic customer support and software itself working so well.
I honestly could not have succeeded without them.

Pros:

As the Innkeeper of a small boutique hotel I rely on using this software several times a day. Color codes and symbols help me very quickly keep track of payments, notes from guests and notes from staff to keep everything humming along no matter how chaotic life gets during high tourist season. The customer service at Innkeeper's Advantage is spectacular. Not only are any concerns addressed immediately, the tech support folks are patient and so often the issue was created by my ignorance and I never feel judged. Quite the opposite. Tutorials are offered at my convenience. The software creator listens and improves on the software often adding new features that create greater ease of use and for the little hotel I manage that leads to greater profits. I really am impressed with how well the software addresses the complexity of keeping track of reservations and payments. I love using the reports feature to help with book keeping. I honestly would be lost without this software.

Cons:

Not really a con for Innkeeper's Advantage- with advanced features I need to make the time to have a phone tutorial with tech support. It is always more than worth the effort to make the time!

Impactiv Response

5 years ago

Wow, Thanks Maryann. We really enjoy working with you too. Thanks for sharing your comments.

Jason
Jason
Owner in US
Verified LinkedIn User
Hospitality, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Great for B&B, not great for hotel

4.0 3 years ago

Pros:

They built our hotel website for us. I am pretty sure this is built using an opensource Drupal module.

Cons:

It is really made for a B&B. Lists every room. Not possible to book a room type. Integration or reconciling cash was not really possible.

Impactiv Response

3 years ago

Jason, Thank you for taking the time to review our product. Since you have not used our system for almost a year, I want to update you on how it currently works. Innkeeper's Advantage is still great for B&Bs, cottages & vacation rentals. as it has been since 2007. We now also have great functionality to support hotels. Now the system supports online booking by room types (King, Queen, Full, etc.). It automatically optimizes the calendar for the best stay configurations. We have also added a complete self-check-in suite comprised of remote lock connections, e-signing, and automated text messaging. Our extensive cash reports were designed to meet generally accepted accounting principles (GAAP) and support a full nightly reconciliation process and exports for accounting. Our hotel customers are enjoying these new features at a very competitive price. We hope you have a safe and successful 2021 travel season. Take Care! Cindy Bachmann Innkeeper's Advantage

Al
B&B Owner in US
Hospitality, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

The EXACT system for my needs (and yours)

5.0 7 years ago

Comments: Ease of use.

Pros:

I've had the opportunity to work with the team at Innkeepers Advantage for quite some time. I wanted to find a company that was interested in helping make my B&B's a success story. I/A was exactly what I was looking for. I didn't want a clunky "pop-up" type reservation system that was designed to replicate my website. I wanted something that was integrated in my website by the same design team that developed my website. In the nearly 5 years of doing business with I/A, I have been able to substantially increase my revenue each year. They are keeping my web content current. The team at I/A does an amazing job of using current data to help my properties stay relevant. How you might ask? One example is their incorporation of AMP mobile. Other software companies have been leery of current data and how it applies to mobile users. I/A is one of the only companies successfully using AMP. My results: 42 mobile bookings in one month. As I check with other B&B owners, no one is achieving those results for their business. If you are serious about your B&B and looking to find a company that will help you increase your business, give your website a fresh look and functional presence, and incorporate a user friendly property management system that produces unbelievable results, and personal customer service: then Innkeepers Advantage is truly your total business solution. And guess what? Their services are affordable for your current budget.

Philip
Owner in US
Leisure, Travel & Tourism, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

18 yrs as a B&B - using many hosts/systems - 10 years ago we found I/A - been an amazing experience!

5.0 7 years ago

Comments: It has everything I have ever wanted or needed to run our Bed and Breakfast.

Pros:

I can do absolutely anything I want to tweak my website and everything works the way it's supposed to work. Incredible people to work with - personal attention - always available - immediately take care of anything I have managed to mess up - their rates are well beyond reasonable - the software enables me to edit anything I want to edit - like seasonal date changes, rate changes, policies, whatever. I would be happy to chat with anyone considering Innkeepers Advantage as their web-host - web-designer - and online reservation system - it all works - never miss a booking - they have platforms available for all the Online Travel Agencies like Booking.com, Trip-Adviser, Expedia, Hotels.com, and makes a special Trivago connection available as well. Never a "double booking" by trying to find other ways to get reservations. It can all be channeled directly thru the software from Innkeepers Advantage. Rooms are immediately taken out of our online inventory. I can block rooms out, change rates, charge different rates for the weekend, apply multi-night discounts automatically, and their software computes all the math. They even have "coupons" I can set up to be applied in checkout for all the discounts that prospective guests feel they are entitled to. No more phone calls - they have everything they need to know right in front of them and book right online. Like I said - amazing!!