RMS Hotel

RMS Hotel

by RMS - The Hospitality Cloud

Who Uses RMS Hotel?

Small to large sized Hotels, Resorts, Motels, B&B's, Inns and High-end Boutique Hotels.

What Is RMS Hotel?

RMS Hotel is a cloud-based property management and reservation system for full service, limited and self service accommodation businesses. With 35+ years of experience in hospitality technology in over 30 countries, this function rich, easy-to-use system will allow you to drive bookings, increase revenue, streamline operations, communicate with and market to guests, and provide mobile check in/out options.

RMS Hotel Details

RMS - The Hospitality Cloud

https://www.rmscloud.com/

Founded 1983

RMS Hotel Pricing Overview

RMS Hotel does not have a free version but does offer a free trial. RMS Hotel paid version starts at US$125.00/month.

Starting Price

US$125.00/month

Pricing Details

$/Room/Month. Please call or contact for details.

Free Version

No

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Training

In Person

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Online

RMS Hotel Features

Hospitality Property Management Software
Built-in Accounting
CRM
Catering
Employee Management
Extended Stay
For Vacation Rentals
GDS/OTA Integration
Loyalty Program
Maintenance Management
Marketing Automation
Multi-Property
Online Booking
Point of Sale (POS)
Single Property
Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Promotions Management
Rate Management
Room Booking Management
Third Party Booking

RMS Hotel Reviews for UK Users

Showing 5 of 298 reviews

Overall
4.4/5
Ease of Use
4.2/5
Customer Service
4.5/5
Features
4.3/5
Value for Money
4.3/5
Josh R.
Operations Manager
Hospitality, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 30/08/2019

"WE love RMS and wish we had switched sooner!"

Comments: Overall our experience has been great! All the automation saves us lots of time and makes us look more professional as well.

Pros: We like that it's cloud-based so we can access it from anywhere on any device at any time we choose. It's also very user-friendly for those taking reservations and the ability to easily take online reservations is great.

Cons: Can be a little challenging when making changes in the backend, but if we ever have any issues tech support walks us through it.

Vendor Response

by RMS - The Hospitality Cloud on 04/09/2019

Thanks for your positive feedback Josh! We are thrilled RMS is helping your campground reach its full potential. We are glad our user-friendly system is making managing your property easier. RMS is committed to ongoing software development and exceptional customer support.

  • Reviewer Source 
  • Reviewed on 30/08/2019
Mark A.
Owner/GM
Hospitality, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 27/08/2019

"Use the software the way you want to."

Pros: Customization of this software is the best I've seen in this industry. If we decide we want to track something new. We can simply add the field. Modify rates on a daily basis, automatically. The customization saves time and gives peace of mind.

Cons: Like all online / network software, they can be slow as data is being pulled across the country / world.

Vendor Response

by RMS - The Hospitality Cloud on 04/09/2019

Thanks Mark for your positive feedback! We're thrilled RMS' customization is helping your property reach its full potential. RMS is committed to ongoing software development and exceptional customer support to make managing your property easier.

  • Reviewer Source 
  • Reviewed on 27/08/2019
Sue H.
Owner
Hospitality, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 10/06/2020

"Great service"

Comments: Record keeping, financial recording, managing the cabins and cleaning rosters, RMS covers everything.

Pros: We could no longer operate our business without RMS, it has an abundance of capabilities and is constantly improving.

Cons: At times it can be slow but given the size of our database this is normal.

  • Reviewer Source 
  • Reviewed on 10/06/2020
Ron B.
Owner
Hospitality, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    3/5
  • Ease of Use
    3/5
  • Features & Functionality
    2/5
  • Customer Support
    1/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 25/04/2019

"Faulty product with crappy support"

Comments: I have started the selection process for another product because I want proper support.

Pros: It works, as far as direct bookings and Booking.com bookings are concerned.
It synchronises well with Booking.com. we have had no over bookings.

Cons: RMS is not capable to connect my hotel to Expedia. REALLY, I am not kidding. RMS passes the wrong currency. We are located in Cape Verde and they pass our prices to Expedia in Australian dollars.
RMS have been working on this for over a month now. I have to beg for updates on this problem and all they have told me is that it is a very complicated problem (where it really is only a matter of passing the right currency for the selected country).
Less important but still annoying problems are: Old (fashioned) user interface: Not all the screens work on a Mac, some screens only work in full screen mode. The application is not scalable/responsive.

Vendor Response

by RMS - The Hospitality Cloud on 11/06/2019

Thank you for posting your feedback and Ron, we appreciate the opportunity to discuss this openly and frankly with you.

The information provided has been escalated with the entire global support team, especially the UK team.

Receiving unfavourable feedback is never nice to hear, but its a powerful tool that can be used in the ongoing training and development of our team.

We are sorry we failed to deliver the level of service you expected and required and please rest assured that corrective steps have been taken with respect to your particular circumstances.

Best regards,

Peter Ferris
Director of Global Sales & Marketing

  • Reviewer Source 
  • Reviewed on 25/04/2019
Anne R.
Owner
Hospitality, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 27/03/2020

"Does everything you expect and so much more"

Comments: We have turned our ratings and occupancy upside down in aa couple of years and RMS has played an integral role in this. It's ease of operation and excellent support makes running the system efficient and trouble free

Pros: The ability to customise correspondence and offer unique guest interaction

Cons: The printing interface causes challenges too often. Would like greater access to formal training (however the youtube videos are a good alternative)

  • Reviewer Source 
  • Reviewed on 27/03/2020