by RMS - The Hospitality Cloud4.4 / 5 242 reviews
Who Uses This Software?
Small to large sized Hotels, Resorts, Motels, B&B's, Inns and High-end Boutique Hotels.
Average Ratings242 reviews
- Overall 4.4 / 5
- Ease of Use 4.2 / 5
- Customer Service 4.4 / 5
- Features 4.3 / 5
- Value for Money 4.2 / 5
- Starting Price US$125.00/month
- Pricing Details $/Room/Month. Please call or contact for details.
- Free Version No
- Free Trial Yes
Cloud, SaaS, Web
24/7 (Live Rep)
- RMS - The Hospitality Cloud
- Founded 1983
About RMS Hotel
RMS Hotel is a cloud-based property management and reservation system for full service, limited and self service accommodation businesses. With 35+ years of experience in hospitality technology in over 30 countries, this function rich, easy-to-use system will allow you to drive bookings, increase revenue, streamline operations, communicate with and market to guests, and provide mobile check in/out options.
RMS Hotel Features
- Built-in Accounting
- Employee Management
- Extended Stay
- GDS/OTA Integration
- Loyalty Program
- Maintenance Management
- Marketing Automation
- Online Booking
- Point of Sale (POS)
- Single Property
- Vacation Rental
- Activities Booking
- Booking Notes
- Customer Support
- Group Reservations
- Promotions Management
- Rate Management
- Room Booking Management
- Third Party Booking
RMS Hotel Most Helpful Reviews
Reviewed on 27/08/2019
Use the software the way you want to.
Pros: Customization of this software is the best I've seen in this industry. If we decide we want to track something new. We can simply add the field. Modify rates on a daily basis, automatically. The customization saves time and gives peace of mind.
Cons: Like all online / network software, they can be slow as data is being pulled across the country / world.
by RMS - The Hospitality Cloud on 04/09/2019
Thanks Mark for your positive feedback! We're thrilled RMS' customization is helping your property reach its full potential. RMS is committed to ongoing software development and exceptional customer support to make managing your property easier.
Reviewed on 06/08/2019
Comments: The journey starts with a completely different mindset when using the software compared to other products. Once you have spent the time becoming accustomed to the product, it flows better than what we previously have used. RMS Apartment is our PMS software and our channel manager all in one. Further development will see RMS become the leader in PMS software in my opinion.
Pros: Functionality, cloud based. The layout is user friendly.
Cons: The lack of data conversion from my previous software. The outsourcing of the training to a third party "trainer". The channel manager needs developing and simplifying.
Reviewed on 20/03/2019
RMS Hospitality Cloud is a great tool once you get it set-up to fit your needs
Comments: Ultimately RMS is helping our business in so many ways. This system will allow our employees to spend more time catering to our guests and visitors and less time with administrative tasks like producing reports, tracking transactions, and counting open reservation areas.
Pros: We like this software the most because of how scale-able it is! We are a pretty small business that use to deal with all reservations by pen and paper. Our business is growing and with that it became difficult to continue on with our "old" systems. RMS offered the perfect solution to start out with all the basics that a cloud based system could offer, and then as we got comfortable we are able to scale up to other features. The customer service is also a great feature! Everyone we have contacted has been very timely, polite, and seem to actually want to talk to you! Support is extremely helpful, plus the youtube channel is a great way to try and find a solution to your problems on your own.
Cons: Fortunately for our business, we anticipated a lengthy set-up time so we allowed a full year of having the software and fine tuning our data to make the transition as smooth as possible. With the initial purchase of the software we received one-on-one training (our rep was AMAZING!) and at the end of training we felt we had a pretty good grasp of the software. Once we started actually using it and testing out different situations that can arise in our reservations and visitors, we soon realized that RMS is packed full of great features but it can be difficult to sort through everything there to find what you need. We have had the software to just over a year and we are trying to finalize the last few details in how to process our reservations on a daily routine. Granted we have not had a team working on the system all day every day (we only have around 14 employees so the busy season we were only doing data entry) but it has been quite a road to "go live" with RMS.
by RMS - The Hospitality Cloud on 22/05/2019
Thanks for your positive feedback, Baily! We are thrilled RMS is helping your park reach its full potential. RMS is committed to ongoing software development and exceptional customer support to make managing your park easier.
Reviewed on 15/03/2019
All-rounder PMS Software with fantastic online channel integration and automation
Comments: Overall RMS has increased our efficiency, after some initial adjustments during the integration phase. The comprehensive reporting capabilities provide valuable insights quickly and easily, and the online 2-way integration cuts down manual booking input and admin considerably, along with the payment gateway integration for processing payments. Will definitely recommend to other Serviced Apartment providers looking for a modern, cloud-based PMS with efficient channel integrations and customisation options for various setups.
Pros: The best part about the software is having everything in the one place to create, confirm, and process bookings including sending correspondence accessible anywhere from any device. The ability to connect an online payment gateway has greatly increased productivity and efficiency to allow staff to process payments quickly and easily without leaving their desk. The online channel connection is seamless and has reduced a lot of manual staff input for OTA reservations.
While the integration team have been great, there are still a few things we require to be able to satisfy our full accounting reporting requirements quickly and efficiently for our business set up. Granted, it does differ to some other properties, however we do require a few enhancements for this to be efficient for us.
The online booking engine, while cost effective and easy to use is quite limited and does not do much to compete with OTA's to enhance the property's direct bookings - this is potential room for enhancement.
Reviewed on 09/08/2019
Comments: Easy to train employees on the system. Great audit trail.
Pros: We implemented RMS during our off season and have been using it for about 8 months. It's a huge improvement over our previous software. I love the online booking and it's saved us a lot of time and headache. When you get the rates set up correctly, the system is great at calculating everything (on simple reservations), so you don't have to plug in the rates. The user interface is easy to view.
Cons: Split reservations are a challenge, rates don't calculate correctly. Group reservations are clunky. Custom reporting isn't very intuitive.
by RMS - The Hospitality Cloud on 26/08/2019
Thanks for taking the time to share your experience! It's great to know how RMS has helped you to have a better control over your property.
We appreciate your feedback about rates and groups and are always making improvements to make processes as easy as possible for our users. We are happy to help guide you though the most simple methods to use the Report Writer that allows you to custom build reports.
Happy to continue to grow with Dolores River Campground