Tebra

Helpful to streamline your practice

Pros:

I like that Stripe is automatically connected to the biller to easily transfer payments from patient to practice. I like the automatic texting and emailing to patients to confirm appointments.

Cons:

This software contains codes for all insurance billing purposes; however, if you are cash-based practice and entering in supplements to sell, the manual process by which this is done is clunky and inefficient.

Great EMR !

Comments: I have had a great experience and very small hiccups while implementing the EMR.

Pros:

I like the ease of use for all types of tasks and how you can modify it to your taste.

Cons:

The customer support needs improvement wether is by phone and by email.

Great for no contact bill paying

Comments: It's very user friendly, very easy to navigate, and makes paying medical bills a breeze!

Pros:

I like that you can set up payment plans right on the website, you don't have to talk to anyone

Cons:

there isn't anything i don't like about it

Favorable pricing structure; terrible customer support

Comments: If we had to do it again, would we? Maybe. The price is right. Billing has been pretty glitch-free. Ideally, we would go for something such as TherapyNotes or TheraNest, which we used for some time but could not afford as the number of part-time practitioners grew. Tebra's fees are based on the number of capture charge transactions rather than the number of therapists. This works for us.

Pros:

We chose Tebra because of 1) price, 2) billing features, 3) room scheduling capacity, and 4) ability to customize and train therapist-interns using customized templates. The templates have cut down our chart time to <5 minutes. The price is good for agencies that serve lower-income, uninsured as we are not charged for the clients who do not bill insurance. This is a critical feature for a nonprofit teaching health center such as ours.

Cons:

Terrible horrible no-good very bad customer support. If something goes wrong, it takes hours on the phone to get their attention and weeks for them to get around to it. The workers are courteous and calm, but it seems as though they may have only 1-2 computer programmers/technicians who really understand the software and can do anything about a technical problem. Tebra is not designed for mental health customers, but for physicians' practices. The portal welcome message tells customers that they can access their records at any time. We have asked for this to be changed years ago to a more generic message that works for mental health, but they won't do this. It's a very easy technical fix. It is also not possible for a therapist to get a list of their clients -- this is such a basic feature of any mental health practice that we didn't think to ask if it was possible before we entered into the contract.

Looks Promising, Poor Customer Support

Comments: It was very promising when we first signed up. Once sales team is done and has you signed up good luck with getting customer support to work on anything. You will be spending months trying to get the EPCS up and running. Billing couldn't even get started since it took forever for Tebra to even begin the process of enrolling with payers to receive ERA's. You will lose money with this system The Tebra desktop app does not work for MacOS

Pros:

Tebra was easy to use and the team was able to familiarize themselves with the system pretty quickly. Has a lot of useful functions for Primary care. Patient education, decision making tools, televisit platform and patient communication were pretty good. System looked nice and the sales team is great.

Cons:

Customer service is horrible. Very hard to get in contact with a live rep after the sales team is done. It took months before anyone was able to even start getting my EPCS active. Customer support was rude to by my assistant in trying to get the EPCS resolved and active. I was never able to get the billing portion up and running. It took months and constant time consuming follow up with customer support to get any kind of news for the billing portion. Lab integration? Forget about it. That also took months of follow up and I still do not have any labs integrated with my account.

I started off hopeful

Comments: I signed up for TEBRA hopeful. But after some time and money investing in their software and trying to learn it, I discovered that many of the features that they sold me on simply did not work when I tried to apply them to my practice. Besides being unable to help me find customizations that would work, their customer service was available and responsive until I tried to get out of my contract at which point it has turned to the worst experience I have ever had. Weeks between emails, refusing to talk on the phone to understand my concerns, rigid in their refusal to admit any system fault, etc. This has been an expensive and time consuming lesson learned. I would highly recommend avoiding this platform!

Pros:

As long as you use the phone to call them, their customer service was pretty available. Some customizing possible to make it work for some clinics. Such as templates and being able to create your own documents to send to patients. No additional fees for extra signed documents.

Cons:

Customer service being unable to find me workarounds for my issues. With customized intake documents, data collected doesn't go into chart in any way like the intake documents that come standard. It just goes into uploaded documents. Complete lack of responsiveness or willingness to discuss concerns around system features not working for my practice and needing to find options to end my contract. Customizations are long and tedious. Telehealth platform was glitchy. I had to put myself on mute in order to not have the other person get cut out while I was typing. I've never experienced this with zoom or google meet. Unable to customize appointment location to be in-home. Many of health hx questions completely irrelevent, but unable to customize. Unable to track rating measures for forms like vanderbilt etc. Unable to to customize intake forms. Onboarding support ends after 3 months. Then you're at the mercy of whomever you get on customer service. Glitchy online presence profile. Despite MANY attempts and working with customer service many times, there is still a profile attached to my name that is completely inaccurate. Unable to allow self scheduling without showing location. Since I provide telehealth visits from my home, this is doesn't work.

Worst customer service and support ever

Comments: The worst I have ever had in my life with an EHR system.

Pros:

Documentation is easy, templates work fine.

Cons:

I want to make sure I remember the following text: "They do not have adequate support for processing ERAs and EDIs. The customer service is friendly but they don't fix anything, and the loyalty team is impossible to reach after 2 pm even though they claim to be working. It's horrible to try to obtain any revenue from them. I had to close my practice because of them. The administrators lack knowledge in setting up the ERAs and EDIs and they rely only on a few "specialists" who barely communicate with the clients. When they open a "ticket," they close the cases without actually solving the problem. The cancellation fee is ridiculously high, and even if your practice makes no revenue because of their bad service and support, they still charge the fee. The loyalty team is careless and lacks empathy. They don't appreciate the business relationship and they always try to blame the client for the bad work they do. I am not satisfied with the product, the service, or the support of this platform and I advise everyone who reads this not to purchase it."

Be careful--- for medical practices

Comments: I would never recommend this software, unless you have a billing company that you trust, and is willing to bill though it. Beware went they send you to collections.

Pros:

Interface works and easy to navigate the windows to bill

Cons:

Very difficult to terminate services. Cannot do on-line. When you phone, they state it is terminated, but .... then they say it is not and continue to bill and send you to collections. It was terminated because we could not find an outside biller that was competent that would use the software. We contacted them, and they gave us three names. We tried two, but lost a lot of time and money. Eventually did the billing in house until we could change software and get an outside company to bill.

Stay away unless

Comments: wishing I would have gone with a different program or just sucked up the expensive costs of the one I had, which had no issues

Pros:

Claims reports are good. Clear and easy to understand.

Cons:

Where to start? Billing is a joke - each claim line counts as a claim in the total you get each month - not per patient date of service as described and indicated multiple times by the sales person. Training was supposed to be weekly checkins, and actually training time. Our trainer literally did one session, and then we never heard from her again. When we were approached by customer service to see how we were doing, we flat out explained all the issues, no training, any time we did reach out to the trainer we were told to go look online when we already had, enrollments had not communicated an important step and it cost us nearly $1000 more one month due to their errors, etc. Supervisor took notes, explained how training should have been and was sorry that did not happen, yet specifically made mention how the trainer would not be reprimanded or counseled in any way on this issue, no one time adjustment on fees since we did not get the training we were promised in writing. Did suggest filing a case with accounting to see if we could get some of the submission fees refunded - that has been going on over 6 months now with no response - don't exepct one at this time Reports overall are missing - cannot get a detailed A/R report to print that shows both insurance and patient on the same print out - I can do patients, or I can do insurance but not both on same report System likes to lag when trying to change screens - IT has been out and its not our systems, its Tebra Not being able to do everything in a cloud based system is frustrating - apparently front desk and providers live in the cloud based side, billers and accountants live on the desktop side - this should be fully cloud based by this point in time - other systems have figured it out years ago

Worst company I have ever worked with in my entire career

Comments: .

Pros:

nothing

Cons:

The worst company I have worked with to date. I am a tebra customer. Our clinics switched to Tebra, 11/23. Tebra has still not transferred our data properly. [sensitive content hidden] will not respond to me. I cannot get an answer from anyone with a solution.

Fast and efficient use of your time

Comments: Very positive. This is the best EHR I have used out of 7 for Psychiatry /mental health. Our medical [sensitive content hidden] purchased Elation for our practice. The staff insisted Tebra be brought back because we like it so much.

Pros:

SALT notes that let you view your results and interactions from previous visit. The DSM codes prepopulate into your billing. Sign takes fewer maneuvers. Too many clicks to get in the chart is annoying: Tebra avoids that.

Cons:

Responsiveness regarding medication templates. This is so sensitive because we need the dosages and new medications available. No one wants a medication error

TEBRA Poor results with service tickets. Poor platform. Poor technical support.

Comments: Overall, very poor. I am not for sure what happened but Tebra is horrible. I would never recommend this to another colleague. Tebra, get your stuff together or your out.

Pros:

I liked their product prior to Tebra taking over.

Cons:

Multiple issues, service tickets not resolved, absolutely poor communication. Tech support closing tickets without a fix. I do 95% telemedicine and there are always connectivity issues and my connection is solid. Never had the issue with Kareo at the rate and frequency under Tebra. I have multiple tickets outstanding, have to go into my tickets daily add a note "no response yet" just to keep them accountable. If they close the ticket, you are not able to add a note on the user end. To top it all off, users received this PR email announcement from the CTO about how the system had not had any issues for 60+ days straight yet I had multiple tickets as did my colleague who also uses Tebra at his practice.

Kareo now Tebra is laughable

Comments: Terrible. I would never recommend this company to anyone. I honestly cannot believe they are still in business. The support team is not helpful when we run into a problem, the administrative team is nonresponsive.

Pros:

The telehealth feature when it is working is nice.

Cons:

Kareo is the worst EHR system I have ever used. It is constantly breaking, they take away features and products on a monthly basis without warning. It only works on a windows based computer.

Easy-to-Use Billing Software

Comments: I use it daily and it makes my therapy practice so much easier! Billing a whole day's worth of appointments is less than 10 minutes with the SALT feature.

Pros:

I love how easy it is to bill for services!

Cons:

I think there needs to be more control around changing and/or deleting billing slips where there are errors. Rather than have to re-bill and re-submit. . .maybe a 'delete slip' function?

Worst company in the field

Comments: Horrible customer service; they never answer emails.

Pros:

Nothing; this is a rudimentary EHR; practice management is fair.

Cons:

Customer service I was overcharged $1700 and they have not refunded me the entire since October 2023. I call them 2-3 times weekly. They still owe me $600

The Perfect EHR/practice management solution for small/solo medical practices

Comments: Tebra (formely Kareo) have been very good at listening to the clients suggestions, critiques etc and quick to make the necessary changes, with frequent communications about product changes or improvements. This makes the user or client feel valued and respected, as we want to present the best to our patients. Great EHR integrated functions lead to improved patient and physician/provider relationship and overall medical practice health. Please, keep up the good work and continued improvements!

Pros:

Affordable and easy to use EHR intergrated interface improves efficiency, makes practicing medicine easier, reduces time wasting leading to improved revenue. Easy patient portal set up and on-line scheduling helps bring more patients as well as easier feedback and retention. Intergrated telehealth gratly reduces the "no show" rates. Mobile app makes it easier to get work done anywhere, anytime. Efficient and easy billing system, easy to track payments, performance etc.

Cons:

I have been using Tera for 3 and half years and still haven't found something I do not particularly like about Tebra!

I am not happy with this company

Comments: Very very very bad . i do not recommend it to anybody

Pros:

Nothing. I do not recommend to anybody. Please do not use it.

Cons:

bad customer service . They neve solve any problem after calling multiple times > I do not recommend anybody to use it

Very helpful

Pros:

Tebra has been excellent in helping me. They were very supportive in answering all my questions. Everything was done in a timely manner. I would highly recommend I give them a 5 star review!!

Cons:

They are super efficient and nothing wrong with that-but when billing is not put on time, multiple emails are sent which can be very irritating especially when you are busy seeing many patients

Quick & Easy

Comments: Overall, it’s been great! I work off tebra daily in my practice. It’s helpful to my staff and providers.

Pros:

What I love most about tebra is that it’s always quick and easy to look up a patient. See the new referrals in your que and work them. Also, having all do mental for the provider such as imaging notes and referrals.

Cons:

Not everyone is online all the time. When you try to send a message to different coordinators. Either they don’t receive the message or don’t respond.

GOOD OVERALL SERVICE

Comments: OVERALL, I WOULD GIVE IT A 3 OUT OF 5 STARS. THE FUNCTIONALITY AND POOR CUSTOMER SERVICE DISTRESS'S ME, BUT I WILL GIVE IT 3 STARS DUE TO THE FACT THAT OVERALL, I DO LIKE THE SERVICE.

Pros:

THE EASE OF USE. THE FACT THAT EVERYTHING IS SO EASY TO GET TOO. THE OPTION TO E-FAX RECORDS STRAIGHT FROM THIS PLATFORM INSTEAD OF HAVING TO USE OTHER PLATFORMS OR SAVE IT AND GO ALL THE WAY TO SOMETHING ELSE AND UPLOADING IT AND ALL OF THAT.

Cons:

THE FUNCTIONALITY. ALMOST EVERYDAY, IT LAGS HORRIBLY, THE PAGES TAKE FOREVER TO COME UP, FOR A WHILE THERE IT WAS KICKING US OUT OF OUR ACCOUNT AND WOULDN'T LET US LOG BACK IN, AND THERE;S NO WAY OF PUTTING YOUR CARD ON THE SITE, YOU HAVE TO CALL CUSTOMER SERVICE AND EVERYONE IVE DEALT WITH AT CUSTOMER SERVICE HAS BEEN RUDE AND CONDESCENDING.

Orthopaedic Specialists

Comments: We joined Patient Pop a few years ago and although there have been numerous vendors pitching for us to leave, we have found that overall ease, customer service and services offered is exactly what we need.

Pros:

The ease of implementation and the customer service aspect. Kuddos to Stephen Archer

Cons:

There was nothing when we were approached with Patient Pop that we disliked and currently nothing that comes to mind that we are disatisfied with.

Amazing Service!

Pros:

Easy and friendly to use. Excellent price for what you get.

Cons:

Enrollment for ERA takes forever and enrollment customer service is through email which makes communication difficult.

Falling Behind

Comments: Frustrating

Pros:

It's clean and you can sort on key information

Cons:

No direct access to clearing house, any issues require a support call, sometimes get random corruptions, not easy to research why a claim is failing/not paid.

Customer Service

Pros:

EHR works well, easy to navigate but there is no one that will help when there are website glitches.

Cons:

Customer Service is terrible. There is no one to talk to when website malfunctions. I have been waiting over 1 week for them to fix my website. My online booking stopped working, my picture dropped off and my title was incorrect out of nowhere. When I call daily they have no one that can help and tell me to wait for an email.

Works great!

Comments: It is a great EMR for our practice needs

Pros:

Very easy to use on both the desktop and online versions

Cons:

I wish that the desktop version got a little more love and was as robust as the online version