Who Uses This Software?

Kareo is popular with physician practices from 1-10 providers and medical billing companies with 1-100 providers.

Average Ratings

479 reviews
  • Overall 4.1 / 5
  • Ease of Use 4.2 / 5
  • Customer Service 3.9 / 5
  • Features 3.9 / 5
  • Value for Money 3.6 / 5

Product Details

  • Starting Price US$80.00/month
  • Free Version No
  • Free Trial No
  • Deployment Cloud, SaaS, Web
    Installed - Windows
    Mobile - iOS Native
  • Training In Person
    Live Online
    Webinars
    Documentation
  • Support Business Hours
    Online

Vendor Details

  • Kareo
  • http://www.kareo.com
  • Founded 2004

About Kareo

With Kareo Billing, theres no better software to support your in-house billing process. Our web and mobile applications help your practice easily manage patients and the complications that come with billing insurance. Kareo is a proven platform trusted by more than 50,000 providers. Kareo Billing will automate your entire process so you can get paid faster.

Kareo Features

  • Appointment Management
  • Billing & Invoicing
  • Claims Management
  • EHR Certified
  • Outcome Assessments
  • Patient Account Management
  • Patient Records
  • SOAP Notes
  • Appointment Management
  • Certification Tracking
  • Committee Management
  • Document Management
  • Expiration Management
  • License Verification
  • Online Applications
  • Privileging
  • Appointment Management
  • Claims Management
  • EMR / EHR
  • HIPAA Compliant
  • Image Management
  • Inventory Management
  • Patient Portal
  • Practice Management
  • Progress Notes
  • Scheduling
  • Treatment Plans
  • Claims Processing
  • Claims Scrubbing
  • Code & Charge Entry
  • Compliance Tracking
  • Customisable Dashboard
  • Dunning Management
  • Insurance Verification
  • Invoice History
  • Practice Management
  • Quotes/Estimates
  • Remittance Advice
  • Appointment Scheduling
  • Billing & Invoicing
  • Drag & Drop
  • Faculty/Staff Management
  • Multi-Location
  • No-Show Tracking
  • On Call Scheduling
  • Patient Records Management
  • Physician Management
  • Recurring Appointments
  • Self Service Portal
  • Claims Management
  • E-Prescribing
  • EMR / EHR
  • HIPAA Compliant
  • Insurance Eligibility Verification
  • Inventory Management
  • Multi-Office
  • Multi-Physician
  • Patient Billing
  • Patient Portal
  • Patient Records
  • Patient Registration
  • Patient Scheduling
  • Physician Scheduling
  • Appointment Reminders
  • Appointment Scheduling
  • Claims Management
  • Compliance Tracking
  • E-Prescribing
  • EMR/EHR
  • Employee Management
  • Initial Assessments
  • Inpatient/Residential
  • Medical Billing
  • Multi-Provider Practice
  • Self Service Portal
  • Single Provider Practice
  • Treatment Plans
  • Appointment Confirmations
  • Appointment Scheduling
  • Bill Payment
  • Care Plans
  • Care Summaries
  • EHR-Agnostic
  • Health Record Access
  • Intake Forms
  • Lab Results
  • Prescription Renewals
  • Secure Messaging
  • Video Consultations
  • Admissions Management
  • Billing & Invoicing
  • Charge Capture
  • Clinical Notes
  • Code Processing
  • Custom Bundles
  • Electronic Health Record
  • HIPAA Compliant
  • Practice Management
  • SMS Messaging
  • Scheduling
  • Vaccine Management
  • Activity Monitoring
  • Appointment Management
  • Assessments
  • Billing & Invoicing
  • Exercise Management
  • Insurance Management
  • Multi-Location
  • Practice Management
  • Progress Notes
  • Treatment Plans
  • Appointment Management
  • Before & After Pictures
  • Claims Management
  • Inventory Management
  • Patient Billing
  • Patient Flow Management
  • Patient Portal
  • Patient Records Management
  • Scheduling
  • Appointment Management
  • Billing & Invoicing
  • Claims Management
  • EMR / EHR
  • Patient Portal
  • Patient Records
  • SOAP Notes
  • Scheduling

Kareo Most Helpful Reviews

Kareo Billing Software

Reviewed on 17/09/2019
Jacob V.
Director of Operations
Medical Practice, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Overall we've been pretty happy with Kareo. There are a few features we miss from our old software but some of the features we gained by switching to Kareo mostly make up for the difference.

Pros: The main reason we were drawn to Kareo was it's API. It helped that it is cloud based and user friendly but our focus was on the ability to get the data out for use in reporting and our proprietary software and we were able to do that with Kareo.

Cons: The canned reporting is okay but most of the reports export to excel in an unusable format (or at least a difficult to use format with filler cells and merged cells).

Great EHR with room for improvement for natural healthcare providers

Reviewed on 12/08/2019
Teegan F.
Owner
Hospital & Health Care, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Using Kareo has been a overall great experience. It does almost everything we want it to do well, and the few things it needs to improve it at least allows you to do partially.

Pros: I love the layout of Kareo. The dashboard is great and offers a lot of functionality while still looking clean and professional. The clinical portion is great as it shows all the sections of the note on one page. The ability to add and remove sections is also very useful. The interaction checker is nice, but needs improvement. The iPad app is really slick and I preferring using it when adjusting my patients (Chiropractor), as it allows me to quickly tap on each segment I'm adjusting from a list.

Cons: There is very little support for natural products/supplements in Kareo. You CAN make it work, but it's definitely not easy - requiring manually entering every single product you wish to recommend in the "Drug Favorites" section.

Great software for billing but the EHR could use some polish

Reviewed on 01/03/2019
Rahul G.
Physician
Health, Wellness & Fitness, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: My overall experience with Kareo is very good. We use them for our software and practice management. I’m not using the EHR as it is not included with the package and there are some limitations for my specialty when participating in the MIPS
.

Pros: The software is web-based and very easy to use on the iPad as well as any other format that supports the browser.
It is easy and intuitive to use and everything is well laid out.
You can access the data most of the time you’re only limitation is the speed of your browser
The software is web-based and very easy to use on the iPad as well as any other format that supports the browser.
It is easy and intuitive to use and everything is well laid out.
You can access the data most of the time you’re only limitation is the speed of your browser The software is modular in that you paid for different modules from the E in charge of the software and practice management features
They have a great feature set. There always improving and adding more functionality.

Cons: There are too many marketing advertisements in my email for other features. The HR should be included for free if we do the practice management it doesn’t make sense to be forced to use another software. The practice management needs to have more versatility with the types of reports we can generate it is plenty of boilerplate template that should suffice most practices.
They need to have better support for doctors were trying to participate in there are too many marketing advertisements in my email for other features. Each shot should be included for free if we do the practice management it doesn’t make sense to be forced to use another software. The practice management needs to have more versatility with the types of reports we can generate at this point your boilerplate template that should suffice most practices.
They need to have better support for doctors were trying to participate in MIPS. They should be a QCDR.

Medical Billing Lead

Reviewed on 07/09/2016
Shelley G.
Billing Manager
Medical Practice
Used the Software for: 2+ years
Reviewer Source 
Source: SoftwareAdvice
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: Ease of use. There is a lot of helpful educational information, and when you call the reps are very knowledgeable and sincere about helping you with your problem.

Cons: When looking at payments entered daily, I would like to be able to scroll back and forth in the calendar rather than enter the dates. There is a daily report, but I just want to quickly scroll through the dates. This is one feature that would be nice, at least for me to quickly check to be sure all money is posted daily. The reps are very knowledgeable and willing to help you in most cases, except for one issue when I wanted to sign up for ERA's. It was not clear to me that there was a deadline and he closed my case before I faxed the forms. If he could have extended the timing, it would have helped- I also work in a different office, so I am not able to get doctor's signature immediately, and we were in the middle of integrating at the time. Also- your integration with P. Fusion- could be improved. The other systems PFusion integrates with are not so difficult with every character matching, etc., and this has been hard for our office. It is still new, so hopefully it will get easier. another thing I thought of- there are occasions where you have to delete or change a payment, and if you enter this before the insurance EOB comes in, and you find you need to change it, or apply some of this to another date of service, you can't easily delete payment information once it has been applied to a visit without having to delete all the claims data. This is unfortunate. I did speak with a rep who showed me how to copy the messages and re post in notes, but this is cumbersome if there are a lot of transactions. okay, I think that is enough feedback for today. I do love Kareo!

Almost 3 years of use and we still love it!

Reviewed on 12/07/2016
Gregory P.
Office Manager
Medical Practice
Used the Software for: 2+ years
Reviewer Source 
Source: SoftwareAdvice
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
3.5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: I came to our practice with no experience in health care and was immediately tasked with firing our 3rd party billing company and bringing everything back in house with Kareo. I had no experience in billing, patient demographics, insurance, posting payments etc. Within one week of our launch... we had the basics down and were able to seamlessly transition our single physician practice to Kareo. Payments were coming in within the first 30 days. We also have a linked EHR system so our claims are easy to do with our doctor able to have the DX codes all input at the clinical note stage and everything seamlessly transitions right over to billing. We are so fast at it that our previous day's claims are out the door by 10AM the following day. I love this system and the folks that support it.

Cons: Some payers will make surprise changes in their EID that do not get updated into system tested into Kareo in a timely manner. It normally is discovered when payment posting gets out of whack and then it is discovered that the payer made a change in the technical date interchange. Then discovered that the change was not system tested in Kareo. It is a little bit of finger pointing on who is to blame for the interchange misses.... but don't get me wrong... when issue is discovered - they work to fix it - it just takes some time.

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