Who Uses Kareo?

Kareo is popular with physician practices from 1-10 providers and medical billing companies with 1-100 providers.

What Is Kareo?

With Kareo Billing, theres no better software to support your in-house billing process. Our web and mobile applications help your practice easily manage patients and the complications that come with billing insurance. Kareo is a proven platform trusted by more than 50,000 providers. Kareo Billing will automate your entire process so you can get paid faster.

Kareo Details

Kareo

http://www.kareo.com

Founded 2004

Kareo Pricing Overview

Kareo does not have a free version and does not offer a free trial. Kareo paid version starts at US$160.00/month.

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Starting Price

US$160.00/month

Free Version

No

Free Trial

No

Deployment

Cloud, SaaS, Web

Installed - Windows

Mobile - iOS Native

Training

In Person

Live Online

Webinars

Documentation

Support

Business Hours

Online

Kareo Features

Chiropractic Software
Appointment Reminders
Billing & Invoicing
Claims Management
Healthcare Compliance
Outcome Assessment Tools
Patient Account Management
Patient Records Management
SOAP Notes
Appointment Management
Certification Tracking
Committee Management
Document Management
Expiration Management
License Verification
Online Applications
Privileging
Appointment Management
Claims Management
EMR / EHR
HIPAA Compliant
Image Management
Inventory Management
Patient Portal
Practice Management
Progress Notes
Scheduling
Treatment Plans
Claims Processing
Claims Scrubbing
Code & Charge Entry
Compliance Tracking
Customisable Dashboard
Dunning Management
Insurance Verification
Invoice History
Practice Management
Quotes/Estimates
Remittance Advice
Appointment Scheduling
Billing & Invoicing
Drag & Drop
Faculty/Staff Management
HIPAA Compliant
Multi-Location
No-Show Tracking
On Call Scheduling
Patient Records Management
Physician Management
Recurring Appointments
Self Service Portal
Claims Management
E-Prescribing
EMR / EHR
HIPAA Compliant
Insurance Eligibility Verification
Inventory Management
Multi-Office
Multi-Physician
Patient Billing
Patient Portal
Patient Records
Patient Registration
Patient Scheduling
Physician Scheduling
Appointment Reminders
Appointment Scheduling
Claims Management
Compliance Tracking
E-Prescribing
EMR/EHR
Employee Management
Initial Assessments
Inpatient/Residential
Medical Billing
Multi-Provider Practice
Self Service Portal
Single Provider Practice
Treatment Plans
Appointment Confirmations
Appointment Scheduling
Bill Payment
Care Plans
Care Summaries
EHR-Agnostic
Health Record Access
Intake Forms
Lab Results
Prescription Renewals
Secure Messaging
Video Consultations
Admissions Management
Billing & Invoicing
Charge Capture
Clinical Notes
Code Processing
Custom Bundles
Electronic Health Record
HIPAA Compliant
Practice Management
SMS Messaging
Scheduling
Vaccine Management
Appointment Management
Appointment Reminders
Assessments
Billing & Invoicing
EHR/EMR
Exercise Library
For Physical Therapy
HIPAA Compliant
Insurance Management
Multi-Location
Patient Portal
Practice Management
Progress Notes
Reporting/Analytics
Treatment Plans
Appointment Management
Before & After Pictures
Claims Management
Inventory Management
Patient Billing
Patient Flow Management
Patient Portal
Patient Records Management
Scheduling
Appointment Management
Billing & Invoicing
Claims Management
EMR / EHR
Patient Portal
Patient Records
SOAP Notes
Scheduling
Appointment Reminders
Appointment Scheduling
E-Prescribing
For Medical Purposes
HIPAA Compliant
Medical Billing
Multi-Provider Practice
One-to-One Messaging
Online Forms
Practice Management
Remote Treatment Plans
Video Conferencing

Kareo Reviews for UK Users

Showing 5 of 513 reviews

Overall
4/5
Ease of Use
4.2/5
Customer Service
3.9/5
Features
3.9/5
Value for Money
3.6/5
Teegan F.
Owner
Hospital & Health Care, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 12/08/2019

"Great EHR with room for improvement for natural healthcare providers"

Comments: Using Kareo has been a overall great experience. It does almost everything we want it to do well, and the few things it needs to improve it at least allows you to do partially.

Pros: I love the layout of Kareo. The dashboard is great and offers a lot of functionality while still looking clean and professional. The clinical portion is great as it shows all the sections of the note on one page. The ability to add and remove sections is also very useful. The interaction checker is nice, but needs improvement. The iPad app is really slick and I preferring using it when adjusting my patients (Chiropractor), as it allows me to quickly tap on each segment I'm adjusting from a list.

Cons: There is very little support for natural products/supplements in Kareo. You CAN make it work, but it's definitely not easy - requiring manually entering every single product you wish to recommend in the "Drug Favorites" section.

  • Reviewer Source 
  • Reviewed on 12/08/2019
Shirley W.
President
Hospital & Health Care, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 19/02/2020

"Easy to learn and use"

Comments: When we first went to Kareo, we were coming off a system that had brought us to our knees: nothing worked right, clients were frustrated and we had no faith in things reported in the system. Kareo changed all of that for us--we were able to have reports we could trust, true transparency for the clients, and so many functions we were able to do more efficiently.

Pros: We love that the software is intuitive, and we can teach a clinic how to use it (on a basic level) in about an hour. The reports are accurate and easy to use. We can set up favorite reports, and generally get help whenever we're "stuck"

Cons: Enrollments--getting providers enrolled properly and getting assistance with those enrollments. Also, we really dislike that they offshore their help desk. It's challenging to get someone who can help us when we get an offshore rep.
We also wish there was a better defined collections procedure/status in the system which would help us better monitor what's gone to collection.
We cannot bill UB04 charges for facilities out of Kareo.

  • Reviewer Source 
  • Reviewed on 19/02/2020
Asad M.
MD
Health, Wellness & Fitness, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    1/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    2/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 19/06/2020

"Very Poor IT support"

Comments: Fair.
But there Tech support is horrible. This week from Friday , I lost the ability to send e scripts of controlled substances and it is not able to get in touch with anyone. This is not acceptable and frankly dangerous.

Pros: Easy to use
easy to use on tablets.

Cons: Very poor Tech Support and E script ...

Vendor Response

by Kareo on 01/07/2020

Hello Dr Mehdi, Thank you very much for providing feedback regarding your experience with both our software and our support team. We pride ourselves on both the knowledge and availability of our representatives, and we apologize that your experience was anything less than exemplary. We are committed to working with you towards a resolution regarding the current concern you've brought to our attention, and are interested in hearing your feedback in more detail regarding how our support team can improve.Someone from our support management team will be reaching out to you ASAP. We thank you again for sharing your input and look forward to speaking with you soon.

Best,
Kareo

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 19/06/2020
Mathew C.
Physician
Health, Wellness & Fitness, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
    3/5
  • Ease of Use
    3/5
  • Features & Functionality
    1/5
  • Customer Support
    2/5
  • Value for Money
    1/5
  • Likelihood to Recommend
    2/10
  • Reviewer Source 
  • Reviewed on 04/12/2019

"Not good for our single-physician dermatology practice"

Comments: Not good. See my "Cons" list above. Unfortunately instead of month-to-month...the sales guy (who, after you sign up, you'll never hear from again) talked me into 1 year. Now I'm trying to buy out that year so we can go back to CollaborateMD...which was much more evolved...user-friendly...with features that actually work.

Pros: Fairly easy to use on a daily basis for me as the physician, entering SOAP notes. I did like immediately entering ICD-10 and CPT codes right after seeing the patient and writing my note. Relatively inexpensive compared to other options

Cons: Whew.... 1. I guess my expectations for a "success coach" were different from what they provide. If, during implementation you want to schedule time with your "coach," that person provides you a link to THEIR schedule and you find a time (usually at least a week away) and pencil yourself in. 2. Many ICD-10 and CPT codes for my specialty are not in Kareo when you go to create the superbill. It's been 2 years now....unacceptable. 3. To link to a lab or pathology...they provide you with a form which then gets sent to that lab. From there it's up to you to see that it happens. Both the hospital lab we use and UCSF dermatopathology were unable to link with Kareo. 4. The "voice reminder" feature is a really bad late '70's computerized voice. If it calls a patient and gets a voicemail...it begins talking as soon as it hears a voice (the message) so by the time the patient's recorder begins recording...the message is already almost over. The patient is left wondering what that computerized voice was and who called? 5. The visual accounting screen is really poorly laid out.

Vendor Response

by Kareo on 06/12/2019

Hello Mathew, Thank you for letting us know about your experience with our system. We value any and all feedback about our software, as it helps us to continually evolve and improve our services. It is important to us that your practice is set up for success in every way possible, and our Success team is an important part of that process. In addition, our Support team is available and willing to provide immediate support if your Success coach is unavailable. We currently have a specialist assigned to your account, and they will be contacting you immediately to address your specific concerns.

Regards,
Kareo

  • Reviewer Source 
  • Reviewed on 04/12/2019
Carolynn N.
Practice Manager
Mental Health Care, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 20/05/2020

"Great Software"

Comments: We have used Kareo for 8 years and its the best software that fits our practice!

Pros: I really like the reports and its easy to use!

Cons: Some features while using electronic posting to post medicare checks as secondary dont work properly

  • Reviewer Source 
  • Reviewed on 20/05/2020