15 years helping British businesses
choose better software

What is Muni-Link?

Cut time spent on billing in HALF! Our Cloud-Based Municipal Solutions include utility billing/CIS, websites, customer communications, backflow management, field services orders, penalties, delinquents, shutoffs, payment plans, loans, and customer portal. Cloud-based means no hardware or software to purchase, access your information 24/7 with NO DOWN TIME or costly software updates. Integrates with accounting, meter, GIS, and asset management software. See a demo today.

Who Uses Muni-Link?

Municipalities, cities, townships, private utilities and authorities who bill customers for utilities

Muni-Link Software - Account Central - with Muni-Link all customer account information is on one page.  No more clicking on multiple pages to find the information you are looking to find.  This alone will save you more time than you thought possible.
Muni-Link Software - Customer Portal
Muni-Link Software - Utility Usage Details

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Reviews of Muni-Link

Average score

Overall
4.8
Ease of Use
4.7
Customer Service
5.0
Features
4.6
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
77%
4
21%
3
2%
Jr
Supervisor in US
Verified LinkedIn User
Utilities, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Fixed a major headache

5.0 5 years ago

Comments: Muni link has increased our revenues by us seeing the other software wasnt billing our tarriff correctly. We have added thier web presence and awaiting them to go live with thier inventory software.

Pros:

We started off having another town doing our billing using a software that is complicated and as basic as you can get. We had issues with the other town and thier software costing us money so we decided to do our own billing. We met with several companies and munilink was the best due to the price, not needing an expensive hardware setup, and the amount of features built into the software. During the transition we was teamed up with representative and she has been present every step. We can not belive how easy the switch was.

Cons:

I really cant say I have any cons it does every report needed.

Link Computer Corporation Response

5 years ago

JR, thank you for the nice review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

Donna
Office Manager in US
Government Relations, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Product sells itself

5.0 5 years ago

Comments: I had a very positive experience with Muni-Link beginning from the first time I met with them to review the product. The product sold itself but the entire staff was extremely helpful in walking me through the set up, training and implementation of the program. Whenever I have a question or problem that needs to be resolved, the support staff is amazing! They quickly help me to resolve any issues or answer any questions. I've never regretted purchasing this product. It has significantly simplified the billing portion of my job as it accurately tracks charges and payments so I can ensure that all customer accounts are properly billed and paid.

Pros:

I love how user friendly the program is. Our Municipality bills residents for water, sewer and garbage usage. This program quickly and easily calculates charges and tracks payments. I am alerted to any possible billing errors before bills are printed which helps to avoid costly mistakes. Once payments are made, I can quickly print a report which shows me how much to deposit into 3 separate accounts (water, sewer and garbage). For auditing and budgeting purposes, the program provides all necessary information. When a resident calls with questions, I can easily navigate through their account to provide answers. The program has so many wonderful features to simplify the billing portion of my job.

Cons:

Sometimes I can't find a report that would be helpful to me. For instance, I would like to print out the names and addresses of all the residents in the Borough. The report that is offered would need to be modified for my purposes but would be time consuming for me to modify it. On the plus side, I could reach out to Customer Service to see if they could easily modify it for me. Customer service stated that they like to know what reports are most beneficial because other companies often have the same need.

Link Computer Corporation Response

5 years ago

Donna, thank you for the nice review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

Lorrie
City Services Department in US
Utilities, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Invoicing, Payments & Adjustments

3.0 5 years ago

Comments: Reports are sometimes inaccurate. Usually can get it straightened out with Muni-Links's Support Team. They are always very helpful and if they don't know the reason they take it to someone else to figure out the problem.

Pros:

I do like the stored information it stores on your work. It is easy to find previous posted batches in case you need to look up old or new information. It also nice to have customers information on Account Central where you can find their usage, balances and any notes you have entered about that customer plus a lot more right on one screen.

Cons:

When it comes to posting your work most of the time it won't let you post because of a billing cycle being locked & whoever is trying to post has to go back in & unlock it in order for them to continue their work. Also there are too many transactions you can't post because of the time that is on your posting date and you have to manually change the time on your work because there was already something posted earlier. (The time defaults to 8:00 a.m. on any billing cycles so corrected bills always have to be manually changed before it will let you post) There also should be an option to allow adjustments or payments to print bill on the posted bill. For example if a customer pays the same time the bills got printed but payment wasn't posted yet or if an adjustment was made after the bill got posted and the customer comes in & wants a copy of their bill showing this payment or adjustment the system won't show it on the printed bill. It still shows the same amount as it got printed before the payment or adjustment. Receiving a payment on one check for multiple accounts you have to enter the check # each time it won't allow you to just keep scanning the bills with the same check#. Also in order to get receipt to print you have to click 3 or 4 tabs to get it to print.

Telia
Office Administrator in US
Utilities, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Streamlines many processes

4.0 5 years ago

Comments: We have streamlined most of our office tasks with MuniLink, and it has proven to be a great time saver. The folks at the support center - I mostly use the chat feature - are very pleasant and responsive and I enjoy all of them very much.
Our initial training was less than optimal - I think our trainer was too new and not supervised closely enough. But MuniLink stayed with us for the entire 9 months (that is right - 9 months) until we learned the correct way for most of the processes. They sent an experienced trainer 6 months after we went live for 3 days of onsite training, (at our expense) which helped tremendously.

Pros:

I really appreciate that we can see the whole customer account in one view, and make most changes or additions right there on the account page.

Cons:

The reports module and the delinquent letter batches. The reports module is very confusing to me. When I am looking for numbers in my reports, I need them in spreadsheet format so I can sort them in various ways. Many reports do not have this option, and most of the reports that do print to csv do not include our company name or logo, the name of the report, or the parameters used, so I have to add that myself. They also do not look as presentable if you are including them in a presentation. The delinquent letter batch did not allow us to put in the proper date parameters for accounts that had been closed prior to a certain date. None of us were able to understand how to get the specific accounts we were looking for, our trainer was unable to show us how to make it work, so we had our delinquent letters put into the "settlement" letter section.

Link Computer Corporation Response

5 years ago

Telia, thank you for the review of Muni-Link. We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

Kim
Collector/Office Manager in US
Utilities, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Excellent Utility Billing software

5.0 2 years ago

Comments: The implementation team was exceptional. I appreciated the time they took guiding me through the steps (repeatedly, if necessary). Learning this new (to us) software has NOT been the daunting task that I thought it may be. Even when I have had a question or request, the customer support team has been fabulous! The ease of use on a daily basis is refreshing. The reports are just right for our needs and I do like that more features and reports are added regularly.

Pros:

The Muni-Link software exceeds our utility billing software expectations. It is very intuitive & simple to use. The billing module walks the user through the steps in blocks with notifications letting each user know if they have completed the steps.

Cons:

It would be helpful to have a receipt printing option without (processing) a payment batch for payments at counter. There are those in our small organization who do not use the payment processing portion (as it is not their responsibility) so printing a "quick receipt" with the account basic information would be helpful to hand write the payment accepted.

Link Computer Corporation Response

2 years ago

Kim, thank you for the nice review of Muni-Link! We are proud to have you as one of our customers.