Quill

Wish we had found Quill earlier.

Comments: The main benefit to us as been making the transition to going paperless not just a possibility, but a success that has led to other efficiencies.

Pros:

We moved to being fully paperless 6-12 months ago. Quill has been essential in making that transition possible. I wish we'd found Quill and gone paperless many years earlier. The system is intuitive and easy to navigate. Organising documents, e-mails, etc is automated and Quill set up standard document folder for us which are all different for different areas of law. It all feels tailored to us and our needs rather than using software designed for someone else that doesn't quite fit. The support team are great too. Very quick and responsive. Legl integration is awesome for sending clients a link to pay a bill safely and securely within minutes.

Cons:

There's the odd quirk from time to time but Quill work quickly to sort these out.

Brilliant Software

Comments: Excellent and improved the management and functions throughout the firm.

Pros:

The most impacting features are the cased management and the integration with Office 365.

Cons:

The fields can be limited and not always relevant to the case.

Probably Good for those who are already established

Comments: At the moment, whether it’s my lack of experience, the lack of user friendliness of the system or a combination of both, I do not feel that Quill is suiting my business.

Pros:

The case management docs hub and ease of populating fields/templates that work really well.

Cons:

Not ideal for new businesses. Unfortunately I have not found it very user friendly as a beginner. There is no manual provided. The help guides are extremely basic and don’t assist a great deal, also they have not all been updated to correspond with the updated software. I have found that I’m spending a great deal of time trying to navigate the system rather than doing fre earning work and as a sole trader this is highly problematic. It is not possible to create documents in the system, you have to download to work on letters then upload again which takes space on your computer’s memory, equally, it is not possible to amend a document in your docs hun without downloading the document again and amending on your desktop before uploading. When time recording you have to physically select the latest fees, it does not do so automatically. It doesn’t seem as though it is geared towards criminal firms, there are courts missing from the lists and the codes don’t seem to correspond (for instance on a criminal investigation you are required to enter mags classifications).

Does what it says on the tin.

Comments: Minimal training required for staff to use. Easy control for the admin to monitor and authorise all transactions. Good initial training provided by the provider.

Pros:

Reliable control of all client monies and transactions

Cons:

Report function. bit muddled, Title and date issues in report printing and some reports do not work.

Quill is a breath of fresh air

Pros:

It's a practical piece of software not sold by a massive marketing budget but the fact that it does what most small to medium firms need in terms of accounts and case management. The accounts and case management can be used independently of each other. Add ons are not constantly being pitched to you and in the 3 years I known Quill we never have been held over to upgrade or increase cost. We also use the cashier service and our nominated contact does an amazing job to keep us on track and on time with our postings and reconciliations.

Cons:

A chat function within the software for support would be helpful