Who Uses This Software?

Fitness businesses of any size that provide classes and private sessions

Average Ratings

2,271 reviews
  • Overall 5 / 5
  • Ease of Use 4.5 / 5
  • Customer Service 4.5 / 5
  • Features 4.5 / 5
  • Value for Money 4.5 / 5

Product Details

  • Starting Price US$15.00/month
    See pricing details
  • Free Version Yes
  • Free Trial Yes, get a free trial
  • Deployment Cloud, SaaS, Web
    Mobile - iOS Native
    Mobile - Android Native
  • Training Webinars
    Documentation
  • Support Business Hours
    Online

Vendor Details

  • Acuity Scheduling
  • http://www.acuityscheduling.com
  • Founded 2007

About Acuity Scheduling

Meet the personal assistant for your schedule (only better) that works 24/7 behind the scenes to fill your calendar and take work off your plate. From the moment clients book with you, Acuity is there to automatically send branded & customized booking confirmations, deliver text reminders, let clients reschedule on their own, and process payments so your day-to-day runs smoother even as business get busier. All you need to do is show up at the right time.

Acuity Scheduling Features

  • Appointment Scheduling
  • Calendar Management
  • Email Reminders
  • IVR / Voice Recognition
  • Online Booking
  • Payment Reminders
  • Recurring Appointments
  • Rescheduling
  • SMS Messaging
  • Two-Way Messaging
  • Appointment Reminders
  • Automated Scheduling
  • Calendar Sync
  • Client Database
  • Group Scheduling
  • Mobile Access
  • Multi-Location
  • Online Booking
  • Online Payments
  • Recurring Appointments
  • Room Booking Management
  • Appointment Scheduling
  • Billing & Invoicing
  • Business Coaching
  • Client Management
  • Goal Setting / Tracking
  • Life Coaching
  • Mentor/Coach Matching
  • Program Management
  • Progress Tracking
  • Sport Coaching
  • Attendance Management
  • Billing & Invoicing
  • Class Management
  • Competition Management
  • Instructor Management
  • Inventory Management
  • Online Payments
  • Online Registration
  • Point of Sale (POS)
  • Recital Management
  • Scheduling
  • Student Management
  • Attendance Tracking
  • Billing & Invoicing
  • Check-in Manager
  • Class Management
  • Contract Management
  • Employee Management
  • Event Management
  • Inventory Management
  • Marketing Management
  • Membership Management
  • Point of Sale (POS)
  • Reservations Management
  • Appointment Management
  • Billing & Invoicing
  • Client Management
  • Email Marketing
  • Employee Management
  • Gift Card Management
  • Multi-Location
  • Point of Sale (POS)
  • Practice Management
  • SOAP Notes
  • Appointment Management
  • Before & After Pictures
  • Client Management
  • Gift Card Management
  • HIPAA Compliant
  • Inventory Management
  • Package Creation
  • Appointment Scheduling
  • Attendance Tracking
  • Automatic Grading
  • Billing & Invoicing
  • Client Management
  • Electronic Assignments & Tests
  • Employee Management
  • Learning Plans
  • Lesson Notes
  • Online Classes
  • Online Payments
  • Parent / Student Portal
  • Progress Reports
  • Attendance Tracking
  • Certification Tracking
  • Exercise Library
  • Fitness Assessments
  • Fitness Plan
  • Nutrition Program
  • Payment Processing
  • eCommerce
  • Appointment Scheduling
  • Billing & Invoicing
  • Client Management
  • Contract Management
  • Event Management
  • Marketing Management
  • Order Management
  • Project Management
  • Proposal Management
  • Booth Rental Management
  • Client Profiles
  • Employee Management
  • Inventory Management
  • Loyalty Program
  • Multi-Location
  • Payroll Management
  • Point of Sale (POS)
  • Recurring Appointments
  • Alerts/Notifications
  • Appointment Scheduling
  • Automated Scheduling
  • Class Scheduling
  • Employee Scheduling
  • Facility Scheduling
  • Group Scheduling
  • Multi-Location
  • Real-time Scheduling
  • Resource Scheduling
  • Room Booking Management
  • Appointment Management
  • Client Management
  • Employee Management
  • Inventory Management
  • Loyalty Program
  • Membership Management
  • Online Booking
  • Payroll & Commissions
  • Point of Sale (POS)
  • Class Scheduling
  • Facility Scheduling
  • Inventory Management
  • Member Management
  • Online Payments
  • Staff Management

Acuity Scheduling Most Helpful Reviews

My new favorite

Reviewed on 29/08/2019
Patrick M.
Founder/Teacher
Health, Wellness & Fitness, Self Employed
Used the Software for: Free Trial
Reviewer Source 
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I have had this idea to create my company for years, now that I am pressing all the buttons and actually firing it up - Acuity has given me access to templates that make my ideas not only possible but also WAY more efficient. For instance, I knew there would be a way to create linked classes over consecutive weeks - but i did not know it would be so easy to set them up. Thanks, Acuity!

Pros: I found Acuity through word of mouth - others were using it as an integration with MailChimp - I am very pleased with the robust help section as well as the step by step guides offered. Though still a newbie, the straightforward design and easy to follow directions make me feel like I made a good choice and that the folks who make Acuity seem to know that us small business owners have enough on our hands so making it easy for us to streamline as many workflows as possible while not skimping on design is a huge plus.

Cons: This is not a slam, but its a little like every time you open Safari and its like - DO YOU WANT THIS TO BE YOUR DEFAULT? - no, safari, i don't. but i am using SquareSpace, MailChimp, and Acuity - and i wish i could click a button and just not see all the competing options with what I am already using? I have committed to CRM elsewhere and wish i could hide it in Acuity - this is not really against Acuity though as literally every site does this....

Great for scheduling clients

Reviewed on 19/08/2019
Adam R.
Program Director
Mental Health Care, 13-50 Employees
Used the Software for: 6-12 months
Reviewer Source 
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Overall I have been very pleased with the software and with the fun attitudes of the designers and programmers. I like the quirky quotes and statements because they give me moments of fun during my workday. I love the value for the cost.

Pros: I like the customizable functionality of Acuity the most. However I also very much appreciate the appointment reminder features which remind both the clients and the clinician of upcoming appointments. I love that multiple reminders is an option and that I can customize when the reminders are sent.

Cons: I really dislike there is no pin or fingerprint option for opening the phone app. The "Magic Link" is not very convenient and has not always worked when I have tried using it. The app itself is very phone friendly however.

Easily solved our complex Photography Studio schedule.

Reviewed on 13/08/2019
Jay W.
COO
Photography, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: We love Acuity and cannot see ever moving away from it. Not only does it manage our booking and syncing with Google Calendar, but it also integrates with our CRM Pipedrive. We use it both on the computer and mobile application while out of the studio with clients which has made booking incredibly easy and no longer a frustration. On top of that, our no-shows have plummeted due to the automation reminder text messages and emails. Something we never had implemented prior to Acuity and now couldn't live without. With how busy everybody is anymore, reminders are so helpful and really make a huge difference so we don't get stuck waiting on a client who forgot to show up.

Pros: We love the ability for clients to schedule themselves, and once we got everything sorted out with how to logistically set up our schedule to account for how our business runs, it has solved so many issues and problems of knowing when to schedule a client. The ability to assign resources and set the availability for those resources is really the best part. For almost any client-heavy industry this is a key feature which allows you to maximize your client load in an orderly fashion. We wen't from thinking our schedule was maxed out, to realizing we had the ability to expand our schedule over 50% thus increasing our bottom line.

Cons: If you have no worked with a scheduling software before, there is a learning curve. We used Acuity for well over 9 months before figuring out how to really utilize this tool to maximize our studio schedule. Granted, the help and support Acuity offers is amazing, but I tend to DIY most things until I get stuck. By reaching out for help and support when you get stuck, the only minor frustration is easily mitigated and goes away quickly.

Over the Top Customer Service

Reviewed on 07/08/2019
Julie C.
Coach/Owner
Professional Training & Coaching, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I literary replaced a $1000./month virtual assistant with this software without missing a beat. I now self-manage scheduling & billing with Acuity in about an hour a month.

Pros: Ease of use; excellent service and support. Whenever I have had questions, I get amazingly fast response and always an added idea, work-around or added feature to help make my experience even better. Staff seems to really, really like working for Acuity and with each other. Impressive!

Cons: That I can't separate my active clients from my inactive clients. C'mon Acuity, this seems like an easy sorting feature to add! ;)

Acuity Scheduling Review

Reviewed on 06/08/2019
Debbie F.
Owner-Teacher
Performing Arts, Self Employed
Used the Software for: 1-5 months
Reviewer Source 
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Excellent! Customer Service is quick to respond, and they’re way fun to interact with, besides. Tutorials are really helpful. And the product, itself, is indispensable in freeing up my time on the admin side of things as well as super helpful for my clients.

Pros: So many things to like, it’s difficult to narrow it down to just one. How about a two-way tie: The email reminders and customizable, direct schedule links. First the email reminders. These customizable reminders are a sanity-saver for me, my clients, and my business. Especially for summer piano lessons where Lessons are scheduled in an “ala crate” fashion so each week, the lesson day and time changes. With a lesson reminder being emailed 24-hours in advance, I have nearly zero no-shows in my studio which is pretty remarkable with the ever-shifting summer piano lesson schedule. Then there’s the customizable direct-schedule links. Acuity has made it so easy for my clients to be able to schedule, reschedule and cancel their own lessons, which saves me countless admin hours! As a solo operation, I’d much rather put time and energy into my students and my craft, rather than behind the computer screen trying to figure out rescheduling options for busy families. With Acuity, I just send them the link (or they click on the link provided in the reminder email), they can easily and quickly see what lesson spots are available, and then a couple of clicks later they’re in! Love this feature!

Cons: It’s a little baffling why this feature is not available, with all the other great things Acuity does. But when a client asks for a list of all their future appointments, I can only screenshot the list. There’s no report I can run or pdf to print or anything simple like that. I can certainly pull up a list of all a particular client’s appointments (past and future), but there’s no easy (professional-looking) way to send that list to the client.

Read More Reviews