by Welcome Systems4.5 / 5 49 reviews
Who Uses This Software?
Independent hotels, pubs with rooms, pub groups and hotel chains, B&Bs and guesthouses.
Average Ratings49 reviews
- Overall 4.5 / 5
- Ease of Use 4.5 / 5
- Customer Service 4.5 / 5
- Features 4 / 5
- Value for Money 4.5 / 5
- Starting Price US$30.00/month
- Pricing Details From £45+VAT per month
- Free Version Yes
- Free Trial No
Cloud, SaaS, Web
Mobile - iOS Native
Mobile - Android Native
- Welcome Systems
- Founded 1985
About Welcome Anywhere
Are you a competitive, modern hotelier? As the operator of an independent hotel, you know how important it is to be competitive. Large chains and the threat of Airbnb means you have to deliver an unforgettable guest experience. Can you say, hand-on-heart that you're doing that? Discover the PMS that will help you join a brave new world.
Welcome Anywhere Features
- Built-in Accounting
- Employee Management
- Extended Stay
- GDS/OTA Integration
- Loyalty Program
- Maintenance Management
- Marketing Automation
- Online Booking
- Point of Sale (POS)
- Single Property
- Vacation Rental
- Activities Booking
- Booking Notes
- Customer Support
- Group Reservations
- Promotions Management
- Rate Management
- Room Booking Management
- Third Party Booking
Welcome Anywhere Most Helpful Reviews
Reviewed on 26/10/2016
Fantastic New Addition
Comments: I studied numerous PMS systems before choosing to remain with Welcome Computers. The simple reason for this choice is because their people actually care. You can pick up the phone and speak to a real person within seconds. If you have done something stupid and need help - they will help you. If the system is lacking a feature you require - they will beta test it and consider you. The system integrates pretty well with our Datasym Epos system (a few The software is browser friendly, tablet friendly and surprisingly you are able to do most functions on a phone - normally a feature of only basic systems. The interface is pleasing to the eye. Easy to navigate. A few mods could be done to make the booking process foolproof (again, in development i believe). I wish that sometimes updates would come sooner but these guys have probably learned the hard way about what happens if you rush through something. I also wish that Admins had more control and could restrict access for others and personalise the system to shape their business more. Saying this, I believe that these are all in the pipeline already. The system is very good value for money. The online room booking widget for your website will reduce those bills you pay to booking.com and laterooms. Like I've said already, a few tweaks would make me over the moon, but you will not find better without getting a system that is so complicated it needs NASA mission control to operate. My staff can be up and running with Welcome Anywhere with a half day of training!!!
Service - Although not 24/7 they are still very good
Integration with Epos.
Simple forms and reports.
More admin functions needed.
Updates to be quicker.
by Welcome Systems on 02/02/2017
Thank you Adam, we very much appreciate your feedback and the positive review. Over the years we have changed with the market and are very much driven by our customers. We're a hospitality original and we'll never be afraid to make brave decisions about the product's functionality. We don't always get it right but hopefully you can sense that we design for the hotelier, and not as software techs.
We have a mission to partner with the best, hence our focus on linking with many EPOS systems (glad you're loving DPOS, by the way!). We have more on the way - reviews, CRM, new reports and so on, and we'll try to get these out quickly. Keep the feedback coming, and thanks for choosing Welcome.
Reviewed on 21/07/2017
Good customer service with knowledgeable staff. Luke & Ricky are great.
A fully featured PMS and POS system that meets all our requirements.
Now we have also included call logging from our telephone system.
Pros: Ease of use is a great advantage with Welcome Anywhere. It's very easy to get on with from day 1. All the functions are fairly intuitive. The team at Welcome Anywhere rescued us when we lost our old system, and had the new system build and running within a day. The ability to customise registration forms, invoices, reminder emails etc is great. Welcome anywhere also have Buttons which is an entry level POS system which posts directly to room bills, which provides us with a cost effective solution which meets all our requirements.
Cons: A little more drag and drop functionality in the calendar would be nice. The ability to do some conditional text in the registration forms & reminder emails would be a great addition. Rates are still a little confusing to get your head round at times.
by Welcome Systems on 26/07/2017
Hi Neil and thank you so much for the positive review. Ricky and Luke will be delighted with your feedback!
We are delighted to be working in partnership with Spanhoe Lodge (another great Northamptonshire accomodation business!) and that you find Welcome Anywhere so easy to use. It was a pleasure to "rescue" you!
We are always innovating and never stop listening, so your feedback around drag & drop is well received here at Welcome Towers. Perhaps we could also have a chat around rates, as at the end of the day we're here to make life easier for you. We'll be in touch to ensure you are included in any future specification-setting and subsequent beta testing.
As a teaser, look out for some really nice functionality coming shortly...
Thanks for being part of the Welcome family, we really do appreciate it.
All the best, John
Reviewed on 06/11/2018
Intuitive, reliable system
Comments: The system has brought a reliability to our bookings that has eliminated grey areas (which could lead to double bookings or other mishaps).
It is straightforward to use the basic functions meaning that most members of staff can be trained to use it. It makes so much sense having a web-based rather than installed system.
The reporting is useful.
The security of storing payment information has relieved a burden from our business.
The confirmation emails often go in to customers' spam folders. While we warn them of this, not everyone checks and it is important to us that customers receive their confirmation emails.
Also, not quite enough is customisable - the invoice layout, for example, is not what I would choose, and working sheets such as the housekeeping and breakfast lists do not precisely suit our needs, so I'd like the possibility to select what information I'd like on those.
Finally, although Welcome Anywhere does link with several till software packages, it doesn't link with ours (Sharp) (despite a reassurance before we signed up with Welcome that it would in the near future).
by Welcome Systems on 14/12/2018
Hi Catherine and thank you so much for the fantastic review. We have worked hard to make our products easy to use "straight out of the box" and to reduce training time. Likewise, security and reliability is essential these days.
We're always innovating and we listen to our customers, so where there are niggles or something isn't right, we'll aim to correct it.
Thanks for the 10/10 recommendation, and for being a Welcome customer. All the best, John.
Reviewed on 04/04/2017
Chose this system as it seemed to fit our requirements well and represent good value for money. We had excellent support during set-up & install, and unlike other suppliers I have worked with, this level of support did not disappear once we were up & running. We generally have any operational queries addressed with an immediate response, or certainly within an acceptable time frame.
Our users were initially sceptical about a new system, as is usually the case, but quickly overcame this once they learnt how user friendly it is.
I have been pleased to see that the system is continually being upgraded and developed, although we have occasionally stumbled across updates we didn't know were happening!
Overall I would have no hesitation in recommending Welcome Anywhere to other users in the industry
Pros: Ease of use & access
Cons: Couple of development requests not addressed, but generally little to complain about
by Welcome Systems on 05/04/2017
I am so glad that you found our support to be consistently of a great standard, and quick in response time. Our support team are driven to provide excellent customer service to all our clients always.
It's also fantastic to hear how your team have found the system to be user friendly after some initial concerns.
We have been working hard in the background to provide our customers with more technology to enhance the business exposure and to make life as a General Manager / Business owner much easier.
Coming soon into your system under a new Marketing tab is a connection to TrustYou, this is a guest review integration, additionally there is the BookingSuite rate management module which is designed to assist you to maximise yield within configuration.
There are some other enhancements due over the next 6 month ranging from reports to copy booking and additional group functions just to name a few, as these are ready for release we will keep you informed.
Reviewed on 15/12/2017
Very easy to use system with good functionality
Comments: Ability to undertake all of our operations simply and provide guests with reservation confirmations quickly, ability to check them in, post charges and check them out quickly. Keeps a good record of guests and accounting functions. Most of our work is in one place!
Pros: Simplicity of use, cloud based package so it's available anywhere, it does everything we need it to for a medium sized hotel. All rooms are easy to see and the system allows us to custom design our reports and communication forms Any requests for assistance are dealt with extremely quickly
Cons: Does not have every single feature we would like (but it has enough to provide what we need - i.e. it meets all of our needs, if not all of our wants!) There are very small niggles like it always goes back to the top of the screen when inputting data rather than staying static, but that is a small criticism.
by Welcome Systems on 19/12/2017
Hi Elizabeth and many thanks for your fantastic 9/10 review. Very much appreciated.
You hit the nail on the head when you mention guests, as ultimately that's what we're all about. We want to give you products and functionality which allow and stimulate a great guest experience, which will have them coming back to your hotel. If we can free you up to do that, then we're doing our job.
Keep an eye out for some great new functionality in Q1 2018, we think you'll love it.
Thanks again Elizabeth, we very much appreciate your comments and business. John.