TidyHQ

TidyHQ

by TidyHQ

Who Uses This Software?

Organizations and Associations of all sizes use TidyHQ. Sports, University, College, Rotary, Non-Profit to small business and many other types of groups use our platform.

Average Ratings

159 reviews
  • Overall 4.2/5
  • Ease of Use 4/5
  • Customer Service 4.4/5
  • Features 3.9/5
  • Value for Money 4.2/5

Product Details

  • Free Version Yes
  • Free Trial Yes
  • Deployment Cloud, SaaS, Web
  • Training Live Online
    Webinars
    Documentation
    Not Offered
  • Support Business Hours
    Online

Vendor Details

  • TidyHQ
  • https://tidyhq.com/
  • Founded 2009

About TidyHQ

TidyHQ is an online management tool built to make running your group, your organization or even your association a whole lot easier. TidyHQ increases productivity and saves time by combining great tools in an easy to use platform.

We built TidyHQ to save administrators their most valuable asset, time. TidyHQ is set up to let you take control of your organization and manage it in the easiest and most efficient way possible. Check out some of the tools at your disposal below.

TidyHQ Features

  • Chapter Management
  • Committee Management
  • Dues Management
  • Election Management
  • Email Marketing
  • Event Management
  • Financial Management
  • Fundraising Management
  • Jobs Board
  • Member Communities
  • Member Directory
  • Member Portal
  • Membership Management
  • Website Management
  • Attendance Tracking
  • Billing & Invoicing
  • Event Management
  • Inventory Management
  • Marketing Management
  • Member Portal
  • Membership Management
  • Mobile Access
  • Online Bookings
  • Payment Processing
  • Point of Sale (POS)
  • Team Management
  • Visitor Management
  • Website Management
  • Badge Management
  • Budgeting
  • Conferences/Conventions
  • Exhibit/Vendor Management
  • Gamification
  • Room Block Management
  • Social Media Promotion
  • Sponsorship Management
  • Surveys & Feedback
  • Ticketing
  • Volunteer Management
  • Weddings/Parties
  • Application Management
  • Committee Management
  • Dues Management
  • Email Marketing
  • Event Management
  • Member Directory
  • Member Portal
  • Member types
  • Membership Database
  • Membership Renewals
  • Payment Processing
  • Website Management

TidyHQ Most Helpful Reviews

TidyHQ - Glen Waverley Hawks

Reviewed on 31/07/2019
Andrew N.
Secretary
Sports, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: TidyHQ has been the stable back bone of the club, from selling event tickets to managing memberships.

Pros: I love the management and running of the meetings. As the Secretary, as soon as the meeting closes, copies of the minutes are emailed instantly.

Cons: Would love to have the ability to invoice shop items from the back end. Would also like to have the ability to run news feed stories off the home page.

Streamlined, clean user experience helped us automate many manual tasks

Reviewed on 01/08/2019
Máirín D.
Tech Coordinator
Recreational Facilities & Services, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source 
5/5
Overall
5/5
Ease of Use
4/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: We have a popular community organization that accumulates a sizeable waitlist every year. Our memberships based annually, on fixed start / end dates for every member. Processing our waitlist every year has traditionally been a multi-month, complex, and stressful task. TidyHQ has allowed us to automate the most complex parts of this process. It has a membership renewal feature, first of all, so we do not need to manually query current members to learn their intentions anymore so we know how many new slots we'll have (manually, by email, member-by-member for > 100 members.) Next, our waitlist membership offer process has been streamlined as well, because we can now add waitlist members being offered membership access to sign themselves up - including processing their payment - instead of having to chunk them into groups, manually nag them to sign up, and manually tally up who signed up and who didn't to figure out how many slots remained open for the next round. It has improved our workflow in other ways, but this annual processing task has really helped eliminate a lot of manual work for us. I am also impressed with the support we have received from TidyHQ thus far. The documentation is laid out very well and the team is very responsive and helpful when you ask questions. I am also excited about the application API, although the features so far are comprehensive enough I haven't had to write any custom apps to support our org with the API yet!

Pros: - The meeting minutes / task management system - it has made a big improvement in the organization of our all-volunteer organization.
- We also love that the subscription includes unlimited contacts - arbitrary contact limits hurt us in the previous, more expensive system we used.
- TidyHQ can also handle multiple family members per membership, and they have many options for how the pricing structure works. Our organization is a flat fee per family, which can include multiple adults and children, and TidyHQ allows for our pricing model as well as many others.

Cons: - We operate with PayPal and there are some extra fees associated with using PayPal over Stripe. We really appreciate the option of using PayPal anyway, though.
- I also am a bit concerned about the monthly outbound email limits, but I understand it's likely an anti-spam measure and we will probably never hit it given the size of our org.
- I wish I had more control over the public facing web pages. There are a few things I would like more control over (e.g. custom CSS.) I really appreciate the simplicity of the web page system though, and feel the system will be manageable when I pass it on to the next technical coordinator even if they aren't as technical as I am. In our previous system, I was concerned about that because of the number of hacks I had to implement ot make things work.

Review of product as membership database

Reviewed on 07/08/2019
Brian H.
President
Civic & Social Organization, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
2/5
Ease of Use
3/5
Features & Functionality
2/5
Customer Support
4/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Implementation of the TidyHQ system has allowed us to catch up to the 21st Century and we are grateful for that. We would like to resolve the problem issues we have experienced so we can continue to use this system.

Pros: It is reasonably priced and has a lot of useful features.

Cons: We are a neighborhood membership organization in which memberships are kept by household. But we also need to track and communicate with both of the adult members of the household, when there are more than one. We need to link the individuals' membership records, which we can do manually. However, when one member of a household makes a payment, that payment is not reflected on the other household member's record. This can cause us to send payment reminders to persons whose household payments have already been made by the other member of the household. We also have a problem with payment levels. Our basic annual dues amount is $20 per year. However, we also encourage our members to make an additional voluntary contribution. The problem here is that the TidyHQ form does not allow the member to enter the amount of their voluntary contribution. Instead, they need to choose from a long list of contribution amounts. This is unwieldy and frankly looks unprofessional. We would like to provide a short list of suggested additional contribution amounts ($10, $25, $50, $100) and also have a field for "Other" in which the member can enter whatever amount they wish. This would be a big improvement.

It has been a good experience so far. I love the TidyHQ team and appreciate the level of support.

Reviewed on 08/05/2018
Tyler F.
Software Development Manager
Used the Software for: 6-12 months
Reviewer Source 
3/5
Overall
4/5
Ease of Use
3/5
Features & Functionality
5/5
Customer Support
4/5
Value for Money

Pros: I believe their is a lot of potential in this software. Potential for our organization to utilize more of the existing features, and potential for the software to improve where there are gaps. The TidyHQ team has always been very responsive and welcomes user input. From a feature perspective, I feel like almost every part of the application (contacts, memberships, events, meetings) has some major roadblocks, but the foundation is well build. With the support of the TidyHQ team, we have been able to find workarounds for most of our issues.

Cons: Very difficult to get a quick list of expired memberships, since TidyHQ does not factor in members that jump between membership levels from year to year. When I look at expired memberships, it will list members who are actually current members, but decided to renew at a different membership level. This is incredibly embarrassing for the organization and the only way to make sure it doesn't happen is to download csv of "expired" and "current" memberships and manually cross reference them. I would also love to be able to use TidyHQ for quick sign-in sheets for events or meetings. We have a lot of events which are free and non-ticketed, but we still want to be able to quickly capture attendee information (whether they're already in the system or not). Since Tidy does not make this easy for us, we still revert to paper sign-in sheets.

Vendor Response

by TidyHQ on 05/06/2018

Hi Tyler,

Thanks for the review!

There is a Smart Group for Active Members which you can use for contacting - regardless of what Membership level they're in.

Also, if you setup a Free ticketed event you can quickly duplicate the event. Or if you want to get fancy you can use the API and plug it into a more simple form (something we have thought about :)

Using TidyHQ for a small bushwalking club

Reviewed on 25/07/2019
Roger H.
Engineer
Oil & Energy, 51-200 Employees
Used the Software for: 1+ year
Reviewer Source 
4/5
Overall
4/5
Ease of Use
4/5
Features & Functionality
5/5
Customer Support
4/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: WE can control membership without wasting the time manually making up members, and banking cheques. This is saving a lot of volunteer time. Also we have got a lot more members (20 %) since a person can sign up and pay online is a very short time. It is easier for event leaders since applicants can sign up for an event online, then the leader can use the email facility to contact them all easily. I also think that the modern look of the website attracts more members.

Pros: We have control over the site and dont need specialist programmers. It has most of the features we need to manage membership, setting up and advertising events, email facility, attending events, finances with direct payments to our bank account, meeting agendas, and reminders. The TidyHQ team have provided us with great support helping us to set it up for our requirements.

Cons: The software does have limitations. I understand that there are a lot of users that want different things and not every thing can be done. You can request some functionality to be added to the package, but it is unlikely that it will get implemented very quickly. So check that the software has enough of the functionality you need now, as it will take a long time to get it later.

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