GENKAN

GENKAN

by GENKAN

Who Uses GENKAN?

Hospitality property management solution designed for real estate agents and holiday rental managers who are in the business of managing short/long term and vacation rental property.

What Is GENKAN?

Genkan is a complete cloud based solution for holiday rental, short term and vacation property management. The solution incorporates all the required tools such as email and SMS Marketing, Inventory management, trust accounting, Survey, payment gateways, inspections in one 'Real Time' software solution plus being multi lingual and multi currency. Genkan eliminates the need to purchase multiple software packages that combined do not reach the overall functionality and productivity of Genkan.

GENKAN Details

GENKAN

http://www.genkan.com.au/

Founded 2008

GENKAN Pricing Overview

GENKAN does not have a free version and does not offer a free trial.

Free Version

No

Free Trial

No

Deployment

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

Live Online

Support

Business Hours

Online

GENKAN Features

Hospitality Property Management Software
Built-in Accounting
CRM
Catering
Employee Management
Extended Stay
For Vacation Rentals
GDS/OTA Integration
Loyalty Program
Maintenance Management
Marketing Automation
Multi-Property
Online Booking
Point of Sale (POS)
Single Property
Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Promotions Management
Rate Management
Room Booking Management
Third Party Booking
Billing & Invoicing
Commercial Properties
Contact Management
Credit Check
Expense Management
Insurance Management
Landlord Database
Late Fee Calculation
Lease Tracking
Maintenance Management
Owner Portal
Payment Processing
Portfolio Management
Rent Tracking
Residential Property Management
Tax Management
Tenant Portal
Tenant Tracking
Vacancy Tracking
Website Management
Commission Management
Contact Management
Guest Communications
Guest Experience Management
Housekeeping Management
Lead Management
Owner Statements
Payment Processing
Reservations Management
Vendor Management
Work Order Management

GENKAN Reviews for UK Users

Showing 5 of 19 reviews

Overall
4.5/5
Ease of Use
4.5/5
Customer Service
4.4/5
Features
Value for Money
Colin B.
Principal
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    Unrated
  • Customer Support
    5/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 10/12/2012

"PMS - say goodbye to Console, Yes Bookit!"

Comments: It'll save you time and money, and give your staff, owners and users a clean experience. Try it out!

Pros: The defining thing about GENKAN is that it covers all your bases. No need to subscribe to Console and Yes Bookit, then upload backwards and forwards. GENKAN provides built in Trust Accounting, real time bookings, web integration and an owners section with real time transparency. User Friendly front end for booking, and heaps of property management back end for cleaners, owners, consultants etc. Continual upgrades of modules, these guys listen to operators and to what they need.

Cons: No channel management as yet - but its coming.

  • Reviewer Source 
  • Reviewed on 10/12/2012
Helen T.
Boss Lady
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    Unrated
  • Customer Support
    3/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 31/01/2014

"Genkan Property Management - an all in one package"

Comments: Having tried 4 property management software programs over the past 7 years of operating my business is was an absolute blessing to find ONE programme that was dedicated to the management of Holiday Homes. As this is a very different business model to hotels, Bed and Breakfast, motels or holiday parks...there was nothing on the market that ticked all the boxes for individual property owners, housekeeping management, maintenance management, bookings, automation of communication, and most importantly ACCOUNTS!! All other PMS software on the market seemed to be real estate based, or hotel based, but nothing that sung out for all aspects of our industry of Holiday Home Accommodation. I have only just scratched the surface with the available functionality with this programme, so I am looking at the growth ahead with some great relief, in the knowledge that both the system and my business will evolve together. The only thing that I personally would have loved to have from the system is a printable manual (or a separate disk) so that during the learning and setup stage I could have had a reference manual 'on hand' which took me step by step through the process of getting set up and up and running. I found that by having youtube video, help button, messenger, and phone support all a bit disjointed for 'me'. and confusing as some of the 'help button' information was out of date or not there (obviously functionality has been added along the way but not all the 'help' added with it)......some others may have found that the process of setup and training easier, but for me (as I work alone) I found it hard. I needed something with a step by step, hand holding... more a Genkan for Dummies approach!! Other than that. LOVE this software and I have renewed vigor and enthusiasm for my business and the future ahead, because of Genkan.

  • Reviewer Source 
  • Reviewed on 31/01/2014
Sian W.
Managing Director
  • Overall Rating
    3/5
  • Ease of Use
    3/5
  • Features & Functionality
    Unrated
  • Customer Support
    3/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 19/02/2014

"Changed the way we operate our business"

Comments: Genkan has changed the way we operate our business to such an extent that we have been able to remove 70% of our administration and automate what we do. This has allowed us to grow our business almost 100% since the installation of the system 12 months ago.
The product is extensive and there are many areas that we still have not come to grips with and there are some restrictions for our business but overall the product suits our needs.
Would love to see some clearly defined support notes and better initial training to assist in setup as it can be quite daunting.

  • Reviewer Source 
  • Reviewed on 19/02/2014
Joyce J.
Business Owner
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    Unrated
  • Customer Support
    4/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 02/09/2015

"Wonderful to have reservations & trust accounting in the one system- We love it!"

Comments: Our business moved from 2 systems (reservation & trust accounting) to the one with Genkan. This was a huge project for us to embark on having to move bookings, payments, users, fifty properties etc , from 2 systems to one. It was (as expected), a very bumpy road for us at the start. It was difficult to grasp the method in which Genkan collates & processes information entered at setup level , and how this is applied later on at a working / operational level and in sync with how our booking agency operates.
Two months down the track and we are loving it! It has been fantastic having the reservations and trust accounting all in the one spot. We can now appreciate the difficult setup time and how this enables the system to work seamlessly. Alot of our processes are now automated which is FANTASTIC! We may be looking at taking some more properties on our portfolio as a result of this. It may be to too soon to tell, but at this stage we think the system (and new Genkan website that came with it) may be generating more bookings for us.
We had a training mananger that trained us each week for about six weeks which was invaluable. If we did this again with the knowledge that we have now, I would suggest to Genkan that they set out to gain more information on the new client in how the agency is setup etc and perhaps have their development team do some of the setting up as part of the overall service. Although we are somewhat technically savvy- I would think that for those who are not, the setup could become daunting without the adequate support

  • Reviewer Source 
  • Reviewed on 02/09/2015
Allan R.
Principal
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    Unrated
  • Customer Support
    4/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 10/03/2014

"Montville Real Estate likes Genkan"

Comments: I have purchased the business, Montville Real Estate with the Genkan system in place for our holiday bookings.
This system offers us all that we need for offering great customer service to our holiday clients. The communication system is excellent and allows us to monitor the payments and ensure that all is running smoothly. With book and pay online option activated, Genkan provides our clients with options as well as ensuring that payments are made on time.
We would have preferred a full trust accounts system however we are forgoing this preference in order to have an easy to use, email friendly, pay online system that has property management capability. All in all a good system that we would recommend as there are no systems available that do what Genkan does.

  • Reviewer Source 
  • Reviewed on 10/03/2014