Who Uses This Software?

Real estate agents and holiday rental managers who are in the business of managing short term and holiday vacation and short term rental property

Average Ratings

19 reviews
  • Overall 4.5 / 5
  • Ease of Use 4.5 / 5
  • Customer Service 4.5 / 5
  • Features
  • Value for Money

Product Details

  • Free Version No
  • Free Trial No
  • Deployment Cloud, SaaS, Web
    Mobile - iOS Native
    Mobile - Android Native
  • Training Live Online
  • Support Business Hours
    Online

Vendor Details

  • GENKAN
  • http://www.genkan.com.au/
  • Founded 2008

About GENKAN

Genkan is a complete cloud based solution for holiday rental, short term and vacation property management. The solution incorporates all the required tools such as email and SMS Marketing, Inventory management, trust accounting, Survey, payment gateways, inspections in one 'Real Time' software solution plus being multi lingual and multi currency. Genkan eliminates the need to purchase multiple software packages that combined do not reach the overall functionality and productivity of Genkan.

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GENKAN Features

  • Billing & Invoicing
  • Commercial Properties
  • Contact Management
  • Credit Check
  • Expense Management
  • Insurance Management
  • Landlord Database
  • Late Fee Calculation
  • Lease Management
  • Maintenance Management
  • Owner Portal
  • Payment Processing
  • Portfolio Management
  • Rent Tracking
  • Residential Properties
  • Tax Management
  • Tenant Database
  • Tenant Portal
  • Vacancy Tracking
  • Website Management
  • Built-in Accounting
  • CRM
  • Catering
  • Employee Management
  • Extended Stay
  • GDS/OTA Integration
  • Loyalty Program
  • Maintenance Management
  • Marketing Automation
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Single Property
  • Vacation Rental
  • Activities Booking
  • Booking Notes
  • CRM
  • Customer Support
  • Group Reservations
  • Promotions Management
  • Rate Management
  • Room Booking Management
  • Third Party Booking
  • Contact Management
  • Fee / Commission Management
  • Guest Reviews / Ratings
  • Housekeeping Management
  • Lead Management
  • Owner Statements
  • Payment Processing
  • Property Database
  • Reservations Management
  • Vendor Management
  • Work Order Management

GENKAN Most Helpful Reviews

Genkan Property Management - an all in one package

Reviewed on 31/01/2014
Helen T.
Boss Lady
Reviewer Source 
4/5
Overall
4 / 5
Ease of Use
Features & Functionality
3 / 5
Customer Support
Value for Money

Comments: Having tried 4 property management software programs over the past 7 years of operating my business is was an absolute blessing to find ONE programme that was dedicated to the management of Holiday Homes. As this is a very different business model to hotels, Bed and Breakfast, motels or holiday parks...there was nothing on the market that ticked all the boxes for individual property owners, housekeeping management, maintenance management, bookings, automation of communication, and most importantly ACCOUNTS!! All other PMS software on the market seemed to be real estate based, or hotel based, but nothing that sung out for all aspects of our industry of Holiday Home Accommodation. I have only just scratched the surface with the available functionality with this programme, so I am looking at the growth ahead with some great relief, in the knowledge that both the system and my business will evolve together. The only thing that I personally would have loved to have from the system is a printable manual (or a separate disk) so that during the learning and setup stage I could have had a reference manual 'on hand' which took me step by step through the process of getting set up and up and running. I found that by having youtube video, help button, messenger, and phone support all a bit disjointed for 'me'. and confusing as some of the 'help button' information was out of date or not there (obviously functionality has been added along the way but not all the 'help' added with it)......some others may have found that the process of setup and training easier, but for me (as I work alone) I found it hard. I needed something with a step by step, hand holding... more a Genkan for Dummies approach!! Other than that. LOVE this software and I have renewed vigor and enthusiasm for my business and the future ahead, because of Genkan.

Wonderful to have reservations & trust accounting in the one system- We love it!

Reviewed on 02/09/2015
Joyce J.
Business Owner
Reviewer Source 
4/5
Overall
4 / 5
Ease of Use
Features & Functionality
4 / 5
Customer Support
Value for Money

Comments: Our business moved from 2 systems (reservation & trust accounting) to the one with Genkan. This was a huge project for us to embark on having to move bookings, payments, users, fifty properties etc , from 2 systems to one. It was (as expected), a very bumpy road for us at the start. It was difficult to grasp the method in which Genkan collates & processes information entered at setup level , and how this is applied later on at a working / operational level and in sync with how our booking agency operates.
Two months down the track and we are loving it! It has been fantastic having the reservations and trust accounting all in the one spot. We can now appreciate the difficult setup time and how this enables the system to work seamlessly. Alot of our processes are now automated which is FANTASTIC! We may be looking at taking some more properties on our portfolio as a result of this. It may be to too soon to tell, but at this stage we think the system (and new Genkan website that came with it) may be generating more bookings for us.
We had a training mananger that trained us each week for about six weeks which was invaluable. If we did this again with the knowledge that we have now, I would suggest to Genkan that they set out to gain more information on the new client in how the agency is setup etc and perhaps have their development team do some of the setting up as part of the overall service. Although we are somewhat technically savvy- I would think that for those who are not, the setup could become daunting without the adequate support

PMS - say goodbye to Console, Yes Bookit!

Reviewed on 10/12/2012
Colin B.
Principal
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
Features & Functionality
5 / 5
Customer Support
Value for Money

Comments: It'll save you time and money, and give your staff, owners and users a clean experience. Try it out!

Pros: The defining thing about GENKAN is that it covers all your bases. No need to subscribe to Console and Yes Bookit, then upload backwards and forwards. GENKAN provides built in Trust Accounting, real time bookings, web integration and an owners section with real time transparency. User Friendly front end for booking, and heaps of property management back end for cleaners, owners, consultants etc. Continual upgrades of modules, these guys listen to operators and to what they need.

Cons: No channel management as yet - but its coming.

Montville Real Estate likes Genkan

Reviewed on 10/03/2014
Allan R.
Principal
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
Features & Functionality
4 / 5
Customer Support
Value for Money

Comments: I have purchased the business, Montville Real Estate with the Genkan system in place for our holiday bookings.
This system offers us all that we need for offering great customer service to our holiday clients. The communication system is excellent and allows us to monitor the payments and ensure that all is running smoothly. With book and pay online option activated, Genkan provides our clients with options as well as ensuring that payments are made on time.
We would have preferred a full trust accounts system however we are forgoing this preference in order to have an easy to use, email friendly, pay online system that has property management capability. All in all a good system that we would recommend as there are no systems available that do what Genkan does.

Increase your efficiency with GENKAN!

Reviewed on 17/02/2014
Christie G.
Director
Reviewer Source 
4/5
Overall
4 / 5
Ease of Use
Features & Functionality
5 / 5
Customer Support
Value for Money

Comments: Genkan bought our reservation business into the 21st century! Our website now has live availability data and the ability to accept real time reservations online. Genkan manages all our customer and property owner communication automatically, and has some very powerful email and SMS marketing capabilities that are really impressive. My favourite part of Genkan is the account management. Once set up, Genkan will manage all the ins and outs of your trust account with just a few clicks of your mouse! No more slaving over owner statements every month and agent accounting is a breeze! Speaking of agents, they also love that we use Genkan because it gives them the power to sell our properties online! A win win all round!

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