15 years helping British businesses
choose better software

What is Docebo?

The Docebo Learning Platform is designed to be intuitive for admins, engaging for learners, and transformative for businesses.

With Docebo, organizations can deliver personalized learning experiences to multiple audiences, including employees, customers, and partners. These experiences can be uniquely branded and centrally managed from a single platform.

AI capabilities help customers automate manual tasks like enrollments, translations, and content tagging. Generative AI can create new course materials and will ensure they’re engaging and optimized for learning outcomes.

Docebo is built to be scalable, adapting to organizations as they expand into new learning audiences, geographies, and languages.

Finally, Docebo can deliver learning on the go with a mobile app and integrate with all major software, including Salesforce and Microsoft Teams. Data and analytics features allow customers to correlate learning metrics with other important business outcomes to prove the ROI of learnin

Who Uses Docebo?

Docebo serves organizations across every industry and use case and is an especially good fit for medium-to-large organizations looking to train multiple learning audiences from a single platform.

Docebo Software - Admin setup guide
Docebo Software - AI Control Panel
Docebo Software - Configure Branding, Look & Feel
Docebo Software - Course Management & Configuration
Docebo Software - Dashboards and Reporting

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Reviews of Docebo

Average score

Overall
4.4
Ease of Use
4.2
Customer Service
4.1
Features
4.2
Value for Money
4.1

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Joao
Joao
HR L&D Specialist in Japan
Verified LinkedIn User
Electrical/Electronic Manufacturing, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Learning Management System That Matches an Array of Business Cases

5.0 10 months ago

Comments: We are now able to launch training globally, while adjusting based on local needs. Additionally, we will be able to train external audiences soon!

Pros:

The product was relatively easy to launch and relatively straightforward. Creating and managing rulesets within the system is easy as well.

Cons:

Main parts Docebo could improve on would be mass course management and web conferencing integration. The system can do both, but for mass course management, as previously mentioned, it is a bit difficult to apply rules on scale.For web conferencing integration, the system should not need to have an integration per user. That, or Docebo can create its own internal web conferencing offering.

Dave
Dave
Director of Technical Learning in US
Verified LinkedIn User
Industrial Automation, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Customizable, professional, easy to use

4.0 2 months ago

Comments: Overall the product has helped us spend a lot less time with the logistics of learning, and lets learners work asynchronously in a lot of cases to get the information they need in a self-serve mode, making it much faster to onboard and educate employees and customers.

Pros:

I like how we are able to create a professional learning environment and brand it to match with our corporate look. We are able to manage a lot of content and categorize it so that each different type of learner can find what they need

Cons:

Some operations are repetitive and require a lot of clicks because certain areas of the site are aging compared to others and haven't been streamlined as much.

Verified Reviewer
Verified LinkedIn User
Education Management, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Customer support is essentially non-existent below Enterprise level

2.0 5 years ago

Comments: Our biggest mistake was not doing a better job of gauging the level of customer support we would receive as a "basic" user. At our level, Docebo offers no implementation support and very little admin training before you go live. It is essentially an unsupported product. Our sole recourse for help became tech support tickets, and for much of the time we were customers, the Docebo team was facing a massive backlog of these tickets. It wasn't uncommon to wait two weeks for a response to a simple technical issue. What really caused massive frustration internally was Docebo's insistence that we either upgrade to the Enterprise service level or continue to experience similar failures. Time and time we tried to work with them to find ways to stabilize our situation, and we were willing to pay more for additional services. Docebo would not even begin to negotiate with us. I personally felt they took zero accountability for our team's success with their platform, and as paying customer of any level, that is unacceptable and insulting. Unless you have a crack team of LMS admin experts and instructional designers who can pick up Docebo's slack, I recommend you stay far, far away from this company.

Pros:

Docebo is forward-thinking and definitely has some good ideas in theory. It initially attracted our company based on its clean user interface and entry-level price point.

Cons:

Their webinar integration functions caused massive headaches for our staff and users. Integrations would fail without warning, and Docebo support was never willing or able to help us find a permanent solution. Webinar failures caused a great deal of frustration among our users and discouraged repeated use. Additionally, there are quite a few bugs in their user management and notification management admin features. Our staff spent a massive amount of time opening tech support tickets for these issues and trying to get them "elevated" in order that they may actually be addressed. While most issues were relatively small, added together they played a large role in killing our team's momentum. Finally, the general intuitiveness of the admin menu and setup is below par. Numerous important functions are buried in sub-menus or require strange, unexplained box-checking. It doesn't help that their Knowledge Base only provides superficial introductions to these processes.

Kara
AVP Director of Education in US
Banking, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Docebo's Impact: Transformative Learning

5.0 last month New

Comments: Working with Docebo has been incredibly rewarding. My favorite part has been witnessing the success it brings to our learning initiatives. The platform's robust features have enabled us to achieve remarkable milestones in employee training and development. One memorable experience was collaborating with [sensitive content hidden], a key member of the Docebo team, whose expertise and guidance were instrumental in optimizing our learning strategies. Together, we implemented innovative solutions that significantly enhanced learner engagement and performance. With Docebo's support, we continue to achieve new levels of success in our training programs, driving positive outcomes for our organization..

Pros:

he overall experience with the Docebo Learning Management System (LMS) has been outstanding. Docebo offers a robust and user-friendly platform that streamlines the process of creating, managing, and delivering training content. One of the key strengths of Docebo is its intuitive interface, which makes it easy for administrators to upload course materials, track learner progress, and generate reports. The platform's customizable features allow for the creation of tailored learning paths and the incorporation of multimedia content, enhancing the overall learning experience. Docebo provides a seamless and engaging learning environment from a learner's perspective. The platform is accessible across various devices, ensuring flexibility and convenience for users. Its interactive features, such as quizzes, surveys, and discussion forums, foster collaboration and knowledge sharing among learners. Overall, Docebo stands out for its user-friendly interface, customization options, and interactive features, making it a valuable tool for organizations seeking to enhance their learning and development initiatives.

Cons:

1. pricing, 2.customization limitations and 3. complexity

Devi
People Development and Engagement Manager in UK
Commercial Real Estate, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Great LMS!

5.0 last month New

Comments: The team are helpful, buying and setting up was so simple. We have definitely taken advantage of the coach and share features within our business. Would definitely buy again.

Pros:

I love that people are able to share their own content, our most popular content comes from people within the business and this platform is ideal for capturing and encouraging internal knowledge sharing. It is also really easy to customise for different viewing audiences.

Cons:

I wish the formal (courses) and informal (user shared) learning content could interconnect more easily, it's not a deal breaker, but would mean I don't have to maintain two content libraries.