OpenHotel

OpenHotel

by OpenHotel

Who Uses OpenHotel?

Properties of all types that are looking for a robust solution that is easy to use, learn and implement. We will be with you every step of the way.

What Is OpenHotel?

There is a difference. Based on implementation, up-time and support ,one of only 25 Booking.com Premier Partners worldwide out of over 500 PMS systems. Rated 98/100 technically, Providing PMS, Channel Management, CRS, Yield Management in one integrated system without third parties. Direct integration means faster, more stable, more accurate data flow. This level of software combined with real person support gives your property the level of confidence that you need at an affordable price point.

OpenHotel Details

OpenHotel

http://openhotel.com

Founded 1998

OpenHotel Pricing Overview

OpenHotel does not have a free version and does not offer a free trial. OpenHotel paid version starts at US$60.00/month.

Starting Price

US$60.00/month

Free Version

No

Free Trial

No

Deployment

Cloud, SaaS, Web

Training

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Business Hours

Online

OpenHotel Features

Hospitality Property Management Software
Built-in Accounting
CRM
Catering
Employee Management
Extended Stay
For Vacation Rentals
GDS/OTA Integration
Loyalty Program
Maintenance Management
Marketing Automation
Multi-Property
Online Booking
Point of Sale (POS)
Single Property
Inventory Management
Kill Switch
Promotions Management
Rate Management
Reservations Management
Restriction Management
Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Promotions Management
Rate Management
Room Booking Management
Third Party Booking

OpenHotel Reviews for UK Users

Showing 5 of 17 reviews

Overall
4.8/5
Ease of Use
4.8/5
Customer Service
4.9/5
Features
4.6/5
Value for Money
4.9/5
Salmon C.
Owner
Hospitality, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 26/01/2019

"Good and Reliable Services Here!"

Comments: It allows me confidence of not being double booked which happens a lot to old School document on a sheet of paper sort of Business. It also allows me to market to a dozen vendors seamlessly!

Pros: My Wife enjoys working with it! I learned the basics in half an Hour.

Cons: I would love for them to have a linked program that i can do the same for my Fishing Guiding Part of My business!

Vendor Response

by OpenHotel on 07/02/2019

You are both a pleasure to work with. With all the wonderful things that you are doing at the Lodge I know your future will be extremely bright.

Thank you for the kind words.

  • Reviewer Source 
  • Reviewed on 26/01/2019
Judith F.
Front Desk Manager
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 16/02/2018

"Small Hotel Property using Open Hotel"

Pros: I am not a super-tech savvy person, nor is my background in hotel management. Also, our property is a small, independent property, not a cookie-cutter chain property. Having said that, I find the software overall to be easy to use and fairly intuitive. One of its' chief strengths is the excellent customer service, everything from walking me through a difficult process to me being able to ask them to "double-check my work" to make sure that I have set up a new rate plan correctly, for instance.

Cons: I'd like the "Notes" section on any folio to be more prominent, to make it easier for my Front Desk staff to be aware of anything special that they need to know about a reservation. In a perfect world, their tech support would be open 24/7, as we all know that problems don't just arise during the hours of 9-7. The reports section doesn't work as smoothly as I need it to.

Vendor Response

by OpenHotel on 19/02/2018

Judith, Thanks for all the stars! and also for the suggestions. Support is always here for any critical issues but you will be happy to know that plans are in the works to extend normal support hours later this year. Watch for an update.

There are a LOT of reports. I will give you a call about why you do not think they run as smoothly as they should. Normally we get rave reviews on reporting.

Again, Thanks for being a great client and for the 25 gold stars.

  • Reviewer Source 
  • Reviewed on 16/02/2018
Dharmesh B.
G Manager
  • Overall Rating
    3/5
  • Ease of Use
    3/5
  • Features & Functionality
    Unrated
  • Customer Support
    4/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 24/05/2014

"open hotel pms is not the best you look for"

Comments: As looking to pms it looks good . But difficult are many there are list of things they need to work. I suggested but still they are working but when they going to solve this issue i don't know.
I am using this product for 9 months but still they are not solving issue. so i decided to go for another one.

Vendor Response

by OpenHotel on 27/05/2014

We are sorry to lose White House as a client. Dharmesh would never addend any of the 5 training classes that are held each week. After months of being on the system, he spoke up about issues. There were half a dozen things that he was unhappy with. All but one issue was resolved - they were not issues - they were all because he had not taken the free classes. The one issue that was not resolved is a feature that is in development. The owner of the White House Inn have several properties with us and the other properties have no issues and remain with us.

We at OpenHotel take our clients' suggestions very seriously and constantly update and improve the OpenHotel PMS. We interface with over 150 OTA's, have an integrated GDS, free classes, unlimited support, are cloud based, extremely competitively priced and very full featured.

As I said, we are sorry to lose White House but I guess it just goes to show that you cannot please everyone.

  • Reviewer Source 
  • Reviewed on 24/05/2014
Aileen B.
Owner / Manager
Hospitality, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 28/02/2018

"We are clients for 12+ years & have received consistently reliable, caring and innovative service"

Comments: Complete reliability, very substantial amounts of additional revenue, ease of use, peace of mind.
I like everything about the software. Valuable new features are being added constantly that I look forward to using.

Pros: I have considered numerous PMS systems. The complete reliability, visual clarity, intuitiveness, and ease of use of the PMS system were my primary selection factors combined with the absolute trust I have in OpenHotel's incredibly responsive and service-oriented support team. I know that the functions and features that are important to me are built into the system and are important to them. Especially important to me is the fact that it is so easy to learn to use the system - very experienced Front Desk and Reservation Clerks to staff members who have never used a PMS can catch on easily. OpenHotel deeply understands the needs of and demands on small to mid-size and independent hotel operators.

Vendor Response

by OpenHotel on 01/03/2018

Aileen,

I thank you so much for your kind words.It is great to hear from any client about our system but especially the ones that have been with us so very long.

If you ever need me, please let me know.

Michelle Herrin

  • Reviewer Source 
  • Reviewed on 28/02/2018
Leeanne H.
Managing Partner
Hospitality, 13-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 02/11/2016

"Great PMS system for multi properties company"

Comments: AMAZING! Easy to learn. Easy access from anywhere in the world or any device. Open Hotel PMS hears our needs and is willing to update software. Affordable for independent hotels, motels of any size. Great value awesome customer service

Pros: User friendliness, Short training and learning for new staff. The combination of a website, GDS, Channel Manager and Email blasts all in one system at a low cost.

Cons: A bit harder for a large property when booking multiple rooms for multiple nights and extended stays. I know they have already done major improvements and plan to do more soon. THANK YOU! Turning a Con into a Pro very quickly is great.

Vendor Response

by OpenHotel on 03/11/2016

Leeanne,

Thank you so much! I have heard comments from the staff on how much they enjoy working with you and your team.

Your comment on multiple rooms was very timely. While we have had multiple room capability we realized that it needs to have some additional functionality. The announcement next Tuesday will include many of these updates and some other pretty nice stuff. Watch for the announcement and be ready to smile.

One of the great things about OpenHotel is that we write all of our own code. We have never out sourced a single line. This is why client after client comments on our constant and responsive updates.

Thanks again for your business and for sharing your experience with OpenHotel.

  • Reviewer Source 
  • Reviewed on 02/11/2016