--- description: Discover the benefits and disadvantages of osTicket. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: osTicket Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [osTicket](/software/125118/osticket) # osTicket Canonical: https://www.capterra.co.uk/software/125118/osticket Page: 1 / 4\ Next: [Next page](https://www.capterra.co.uk/software/125118/osticket?page=2) > An open source customer support system that organizes, manages and archives incoming support requests. > > Verdict: Rated **4.3/5** by 75 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses osTicket? osTicket is an opensource support ticket system. It routes inquiries created via email, web-forms, and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 75 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Enhancesoft ## Commercial Context - **Starting Price**: US$12.00 - **Pricing model**: Per User (Free version available) - **Pricing Details**: Opensource - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English, German - **Available Countries**: Canada, Germany, United States ## Features - Automated Routing - Dashboard - Knowledge Base Management - Knowledge Management - Macros/Templated Responses - Self Service Portal - Service Level Agreement (SLA) Management - Support Ticket Management - Task Management ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software) - [Knowledge Base Software](https://www.capterra.co.uk/directory/32454/knowledge-base/software) - [Issue Tracking Software](https://www.capterra.co.uk/directory/30675/issue-tracking/software) - [ITSM Tools](https://www.capterra.co.uk/directory/30676/itsm/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4074 reviews) 2. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3410 reviews) 3. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1754 reviews) 4. [Zoho Desk](https://www.capterra.co.uk/software/169505/zoho-desk) — 4.5/5 (2212 reviews) 5. [Milvus](https://www.capterra.co.uk/software/202528/milvus) — 4.8/5 (298 reviews) ## Reviews ### "Reliable software for customer support" — 5.0/5 > **Maria Eleonora** | *15 June 2025* | Entertainment | Recommendation rating: 10.0/10 > > **Pros**: This software for customer support is really easy to use, well designed and completely free to use. > > **Cons**: Nothing in particulasr, pricewise this is a very good solution for small and medium companies in need of customer care automated system > > I would recommend thia software to any company, it easily open and manage tickets from customers in need of support. ----- ### "Simple Organization and Execution Tool" — 5.0/5 > **Daniel** | *24 February 2025* | Education Management | Recommendation rating: 9.0/10 > > **Pros**: I really like this ticket tool because it helped me keep the requirements in our company in order. Before I discovered this tool, everything was in disarray and it was very difficult to work, but thanks to OsTicket everything was much better. > > **Cons**: What I didn't like very much is that it is a complete tool and has many functions that at first it is difficult to understand what each function is for, but by watching tutorials and manuals I was able to understand the use of the tool much better. > > The OsTicket tool did not help much with the organization of tasks and requirements in the company where I work, because the area where I am is IT and this tool is essential to have a better management of the requirements that come out daily, that is why I recommend its use. ----- ### "Reliable, Flexible, and Great Support" — 5.0/5 > **Misty** | *9 April 2025* | Computer Networking | Recommendation rating: 10.0/10 > > **Pros**: What I really like about osTicket is that it starts out as a solid open-source option, and upgrading to the supported package was very reasonably priced. Their team went above and beyond when we needed help. The platform is super customizable and easy to use—both for the front-end users and on the technical side. It just works well. > > **Cons**: My only personal gripe is the graphical display—I’m just not a fan of how it looks. It’s nothing major, just a preference thing. > > Overall, my experience with osTicket has been really positive. I liked that it started as an open-source solution, which gave us a chance to test and customize before committing to the supported package—plus, the upgrade was affordable. The support team has been great, very responsive and willing to go the extra mile. It's easy for both users and techs to navigate, and the customization options are solid. ----- ### "Pretty Decent, but..." — 3.0/5 > **Anonymous User** | *9 June 2025* | Transportation/Trucking/Railroad | Recommendation rating: 3.0/10 > > **Pros**: The ease of customization for creating various help topics, the ability to auto assign certain tickets to certain people, the ability to create customer organizations on the account. > > **Cons**: The experience of optimizing it is extremely painful. After about a month of trying to figure it out, I found that the wrong version of PHP was installed. This is not mentioned anywhere in the install docs. The UI is pretty old school and not visually appealing. > > The experience I had with osTicket as a company was extremely poor, they are arrogant, condescending and want to send invoices without doing a needs analysis. Their prices are way out of market (wanting more then Freshdesk which is a far more established ticket system). When you reach out for assistance on their Github, you are met with ridicule. Overall, if you self host it and have time to figure out nitty gritty issues, this is a good system. Had I been forced to engage with the people of osTicket, I would rather use alternate software. ----- ### "OsTicket Support" — 5.0/5 > **Samuel** | *13 June 2025* | Legal Services | Recommendation rating: 10.0/10 > > **Pros**: The software is easy to configure and customize completely. It allows for complete customization making it a perfect support option. > > **Cons**: OsTicket had some minor learning curves but overall having fully understood the software from the comprehensive instructions issues were easily resolved. > > A great addition to provide support to users whatever the project or task is. This software is a powerhouse delivering precise and autonomous support to clients and customers. ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.co.uk/software/125118/osticket?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/125118/osticket) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data