--- description: Discover the benefits and disadvantages of Freshdesk. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshdesk Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/30094/knowledge-management/software) > [Freshdesk](/software/124981/freshdesk) # Freshdesk Canonical: https://www.capterra.co.uk/software/124981/freshdesk Page: 1 / 139\ Next: [Next page](https://www.capterra.co.uk/software/124981/freshdesk?page=2) > Freshdesk is a customer support software that helps businesses streamline support operations and enhance customer experiences. > > Verdict: Rated **4.5/5** by 3432 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Freshdesk? Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 3432 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Freshworks - **Location**: San Mateo, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$19.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: It is available for $0 for 2 agents for 6 months - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: Albania, Algeria, Argentina, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Benin, Bosnia & Herzegovina, Brazil, Brunei, Bulgaria, Burkina Faso, Cambodia and 100 more ## Features - Access Controls/Permissions - Activity Dashboard - Alerts/Escalation - Assignment Management - CRM - Call Centre Management - Call Monitoring - Call Recording - Call Routing - Catalog Management - Chat/Messaging - Collaboration Tools - Communication Management - Content Management - Customer Database - Customer Experience Management - Customer History - Customer Support - Customisable Forms - Customisable Templates - Dashboard - Discussions/Forums - Email Management - Engagement Tracking - Feedback Management - Full Text Search - Inbox Management - Incident Management - Interaction Tracking - Issue Tracking - Knowledge Base Management - Knowledge Management - Live Chat - Mobile Access - Multi-Channel Data Collection - Multi-Language - Queue Management - Real-Time Chat - Real-Time Monitoring - Real-time Consumer-facing Chat - Remote Access/Control - Reporting & Statistics - Screen Sharing - Self Service Portal - Sentiment Analysis - Service Level Agreement (SLA) Management - Survey/Poll Management - Surveys & Feedback - Task Management - Text Editing ... and 22 more features ## Integrations (78 total) - Adobe Commerce - Aircall - Ameyo - BigCommerce - Box - CS-Cart Store Builder - Campaign Monitor by Marigold - Capsule - ChargeDesk - Constant Contact - CustomerGauge - Dropbox Business - Easy Insight - Five9 - FluentStream ... and 63 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Knowledge Management Software](https://www.capterra.co.uk/directory/30094/knowledge-management/software) ## Related Categories - [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software) - [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software) - [Complaint Management Software](https://www.capterra.co.uk/directory/30674/complaint-management/software) - [Issue Tracking Software](https://www.capterra.co.uk/directory/30675/issue-tracking/software) - [Service Desk Software](https://www.capterra.co.uk/directory/31027/service-desk/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4079 reviews) 2. [Zoho Desk](https://www.capterra.co.uk/software/169505/zoho-desk) — 4.5/5 (2212 reviews) 3. [Freshservice](https://www.capterra.co.uk/software/132997/freshservice) — 4.5/5 (719 reviews) 4. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1782 reviews) 5. [LiveChat](https://www.capterra.co.uk/software/62194/livechat) — 4.6/5 (1723 reviews) ## Reviews ### "Simple and Effective Support Tool" — 5.0/5 > **Verified Reviewer** | *8 April 2026* | Financial Services | Recommendation rating: 8.0/10 > > **Pros**: Easy to use, strong ticket management, and helpful customer support. Chat features work well, and the interface is simple for teams to navigate. > > **Cons**: Some advanced features require extra setup and feels hard to figure out, and reporting can feel limited without add‑ons. ----- ### "Freshdesk Review by Administrative Coordinator" — 4.0/5 > **Joy** | *23 January 2025* | Education Management | Recommendation rating: 8.0/10 > > **Pros**: I am able to offer live chat to our customers which help resolve issues rapidly. > > **Cons**: It depends on internet connection due to lack of offline access. > > Customer support for 24/7/365 is the main benefit. ----- ### "Brilliant and easy to setup and manage" — 5.0/5 > **Luke** | *20 May 2026* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: The ease of customising it to our needs is a massive plus. With 2 different companies using it for different products, it is easy to setup portals and ways of communicating. The ability for me to see what my staff are doing day to day and the analytics are fantastic and all the plugins and other products from the company also really help to tailor it to our needs. I have only once had to contact their support team and the customer service was brilliant > > **Cons**: Would be better if you could tailor what other offerings you could add on to your subscription, the live chat function for example. > > Really positive overall with no real negatives. Good people their to help if you need it and a lot of offerings ----- ### "Helpdesk tool that balances ease of use/functionalities offered/value of money" — 5.0/5 > **Shailesh** | *16 March 2026* | Wholesale | Recommendation rating: 10.0/10 > > **Pros**: Easy to use interface that connects different workflows/areas in a seamless manner. It also means that various departments can collaborate seamlessly too. The user interface is also simple/easy to use - both for end users and agents. > > **Cons**: Not applicable. I have used the products (both Freshdesk/FreshService) for a long time (approx. 8 years) > > Overall experience is positive - makes my day-to-day life easy by tracking/organising all queries/incidents for me. There are not many applications out there that balance ease of use/ depth of functionalities that meet our requirements. ----- ### "Good tool, expecting it to kick on soon." — 4.0/5 > **Harry** | *29 December 2025* | Accounting | Recommendation rating: 7.0/10 > > **Pros**: Really good support desk, have been really impressed with all of the basic support functionality over the last 6 years. Took a while to adopt AI but seems to be catching up now. > > **Cons**: Took a long time to adopt AI; the initial AI was poor, and the responses were weak. Would like to see more use of the historical responses fed into AI responses. > > Overall happy, my team use this and it's simple to get started and understand, would like more advanced AI. ----- Page: 1 / 139\ Next: [Next page](https://www.capterra.co.uk/software/124981/freshdesk?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/124981/freshdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data