--- description: Discover the benefits and disadvantages of Freshdesk. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshdesk Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Complaint Management Software](/directory/30674/complaint-management/software) > [Freshdesk](/software/124981/freshdesk) # Freshdesk Canonical: https://www.capterra.co.uk/software/124981/freshdesk Page: 1 / 138\ Next: [Next page](https://www.capterra.co.uk/software/124981/freshdesk?page=2) > Freshdesk is a customer support software that helps businesses streamline support operations and enhance customer experiences. > > Verdict: Rated **4.5/5** by 3409 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Freshdesk? Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 3409 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Freshworks - **Location**: San Mateo, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$19.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: It is available for $0 for 2 agents for 6 months - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: Albania, Algeria, Argentina, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Benin, Bosnia & Herzegovina, Brazil, Brunei, Bulgaria, Burkina Faso, Cambodia and 100 more ## Features - Access Controls/Permissions - Activity Dashboard - Assignment Management - CRM - Call Centre Management - Call Monitoring - Call Recording - Call Routing - Catalog Management - Chat/Messaging - Collaboration Tools - Communication Management - Content Management - Customer Database - Customer Experience Management - Customer History - Customer Support - Customisable Forms - Customisable Templates - Dashboard - Discussions/Forums - Email Management - Engagement Tracking - Feedback Management - Full Text Search - Inbox Management - Incident Management - Interaction Tracking - Issue Tracking - Knowledge Base Management - Knowledge Management - Live Chat - Mobile Access - Multi-Channel Data Collection - Multi-Language - Negative Feedback Management - Queue Management - Real-Time Chat - Real-Time Monitoring - Real-time Consumer-facing Chat - Remote Access/Control - Reporting & Statistics - Screen Sharing - Self Service Portal - Sentiment Analysis - Service Level Agreement (SLA) Management - Survey/Poll Management - Surveys & Feedback - Text Editing - Workflow Management ... and 22 more features ## Integrations (78 total) - Adobe Commerce - Aircall - Ameyo - BigCommerce - Box - CS-Cart Store Builder - Campaign Monitor by Marigold - Capsule - ChargeDesk - Constant Contact - CustomerGauge - Dropbox Business - Easy Insight - Five9 - FluentStream ... and 63 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Complaint Management Software](https://www.capterra.co.uk/directory/30674/complaint-management/software) ## Related Categories - [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software) - [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software) - [Complaint Management Software](https://www.capterra.co.uk/directory/30674/complaint-management/software) - [Issue Tracking Software](https://www.capterra.co.uk/directory/30675/issue-tracking/software) - [Service Desk Software](https://www.capterra.co.uk/directory/31027/service-desk/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4072 reviews) 2. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1754 reviews) 3. [Zoho Desk](https://www.capterra.co.uk/software/169505/zoho-desk) — 4.5/5 (2211 reviews) 4. [Freshservice](https://www.capterra.co.uk/software/132997/freshservice) — 4.5/5 (685 reviews) 5. [SysAid](https://www.capterra.co.uk/software/107225/sysaid) — 4.5/5 (511 reviews) ## Reviews ### "Simple and Effective Support Tool" — 5.0/5 > **Verified Reviewer** | *8 April 2026* | Financial Services | Recommendation rating: 8.0/10 > > **Pros**: Easy to use, strong ticket management, and helpful customer support. Chat features work well, and the interface is simple for teams to navigate. > > **Cons**: Some advanced features require extra setup and feels hard to figure out, and reporting can feel limited without add‑ons. ----- ### "Good tool, expecting it to kick on soon." — 4.0/5 > **Harry** | *29 December 2025* | Accounting | Recommendation rating: 7.0/10 > > **Pros**: Really good support desk, have been really impressed with all of the basic support functionality over the last 6 years. Took a while to adopt AI but seems to be catching up now. > > **Cons**: Took a long time to adopt AI; the initial AI was poor, and the responses were weak. Would like to see more use of the historical responses fed into AI responses. > > Overall happy, my team use this and it's simple to get started and understand, would like more advanced AI. ----- ### "Easy to set up ITSM platform with automation and AI tools to achieve more with less" — 5.0/5 > **Raul** | *5 November 2025* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Freshdesk has custom built features and workflow and it's ease of use make configuring and customising it for your organisation, simple. Freshdesk is great value for money and there are other excellent additions such as asset management or SaaS optimisation tools that work well as part of the wider suite of tools. > > **Cons**: The good thing and limiting factor about Freshdesk is that it's ready to use as is. You do not need to customise it as much as other platforms but then you can't get additional functionality that you require from it either. > > Satisfying user experience and user interface with automations and Freddy AI that simply my team's daily tasks. I would highly recommend Freshdesk if you are looking at an ITSM platform that does not require much configuration. ----- ### "Freshdesk Review by Administrative Coordinator" — 4.0/5 > **Joy** | *23 January 2025* | Education Management | Recommendation rating: 8.0/10 > > **Pros**: I am able to offer live chat to our customers which help resolve issues rapidly. > > **Cons**: It depends on internet connection due to lack of offline access. > > Customer support for 24/7/365 is the main benefit. ----- ### "Freshdesk Use" — 5.0/5 > **Yhan** | *10 July 2025* | Transportation/Trucking/Railroad | Recommendation rating: 10.0/10 > > **Pros**: Ticket system is super easy to use and helps sort stuff way quicker, especially now there's just more and more coming in. You can save replies and with ChatGPT added you can shoot back even faster. > > **Cons**: Reports, zero custom options. They throw everything at you and you gotta figure it out. Some stuff we actually need for ops is kinda annoying to get unless you do manual exports. ----- Page: 1 / 138\ Next: [Next page](https://www.capterra.co.uk/software/124981/freshdesk?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/124981/freshdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data