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What is Verizon Connect?

Verizon Connect provides business customers with the insights and intelligence needed to optimize their operations and drive growth. Through a cloud-based, end-to-end solution, Verizon Connect accurately measures a user's fleet's performance, uncovers hidden costs and opportunities for improved efficiency, while empowering them to better manage service with real-time alerts and reports.

Who Uses Verizon Connect?

Designed for business fleets of all sizes

Verizon Connect Software - Map overview
Verizon Connect Software - Active jobs
Verizon Connect Software - Scheduling

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Reviews of Verizon Connect

Average score

Overall
3.2
Ease of Use
3.4
Customer Service
2.7
Features
3.2
Value for Money
2.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Cindy
Cindy
Closeout Specialist & HR Administrator in US
Verified LinkedIn User
Telecommunications, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

It's one of the best purchases our company ever made.

5.0 6 years ago

Comments: We love this software, and we have cut down on employees unapproved use of company vehicles and improved employee driving safety by using it.

Pros:

We've been using Fleetmatics, now Verizon Reveal, for years. We initially signed up with them because we wanted to keep track of what employees were doing in our company vehicles, but this software is capable of so much more. From tracking our oil changes to sending us alerts when employees are speeding, we use this every day. The customer service is amazing also, and there's a pretty nice referral program.

Cons:

It recently went through a revamp, and we did a training for the new system about a year before it was actually released. It was a little bit of a messy transition, but once we downloaded the new apps to our phones and got over the hump of getting everyone back on the same page, it's been amazing. The upgraded graphical user interface and new features are great.

Glenford
Glenford
Pres/CEO in US
Verified LinkedIn User
Real Estate, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: GetApp

Alternatives Considered:

Terrible On boarding experience

4.0 3 years ago

Comments: 2 days, hours on the phone, multiple emails, and they have no idea where my equipment is. They did send me a warning that I would be charged $100 per vehicle if I missed my install appointment, but can't tell me how much they will reimbursement for the cost of my staff sitting round waiting.

Pros:

Hard to say, I can't get the install done.

Cons:

Customer service is terrible, no follow up, hard to get anyone that will be accountable. Be prepared for long hold times if you have issues.

Nick
CFO in US
Construction, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Swindled and Hood Winked

1.0 3 weeks ago New

Comments: In a word: miserable. I feel lied to, cheated, hoodwinked, etc. Verizon Connect seems like it has half the capability of competitors and twice the problems. I cannot stress enough the cheap factor, and overall lack of confidence I have in this system. On top of that, they operate with 100% foreign customer service agents who often have strong accents that make communication difficult. Their customer service system is byzantine, I currently have half a dozen "issues," open with little or no resolve. I often get 2-3 different agents calling in a 24 hour period about the same issue, and none has a firm grip on the situation. Nightmarish is not too strong a word to describe the Verizon experience. Avoid it all costs!

Pros:

Very little. I feel the agent that sold us our system outright lied about the features. The GPS/Vehicle tracking seems to work fine most of the time, but you must have the vehicle on and running, it relies on an SD card mounted in the camera. Translation: if the camera gets stolen, there goes your data and video. Verizon seems decidedly low tech and low feature when compared against competitors.

Cons:

Where do I start? First, they made a mess of the initial shipping and order. I'm fighting a frustrating battle to even complete my system, and they tell me they're on back order for all units. Second, it lacks real-time communication with the drivers. I cannot even look at the driver camera in real-time, I must request a clip, which takes some time to download/deliver. Third, I cannot access video unless the truck remains on and running due to the SD card and camera needing power to operate. Fourth, the devices seem to cause electronic malfunctions in all of our vehicles, including battery drain.

Elizabeth
Office Administrator in US
Consumer Services, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Horrific Customer Service

2.0 4 months ago

Comments: Great from the start and awful once we purchased it. If I didn't already have their phone service for the business and another fleet software it speaks to I would never use them. It's like pulling teeth to even get someone to call you. Like 2 weeks minimum.

Pros:

The sales process was great of course, they want your money. They're quick to respond, call you everyday following up, but once you've purchased the service the customer service is the worst I've ever experienced.

Cons:

No one will email you back or return your calls. The customer service number is just a call center of people who don't seem to understand the software enough to even help you. They have to transfer you to multiple people to get you to someone who understands it enough to help. Truly the worst service I've dealt with.

Todd
Product Manager in US
Telecommunications, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Too focused on the direct customer and not the MSP customer

4.0 9 months ago

Pros:

The portal looks good and gives the exec's the warm and fuzzies

Cons:

The day to day tasks and the bulk tasks need an upgrade. Things that other platforms do VZW needs to do.