15 years helping British businesses
choose better software

What is Regpack?

Regpack is an online event registration and payment platform used by more than 7,000 organizations worldwide. Regpack gives you the tools you need to manage every aspect of your event, including virtual events. Features include payment plans, payments on your website, analytics and reporting, automated discounts, custom forms, and more. Our clients see an increase in registration and revenue growth and are more efficient in day-to-day tasks. Learn why Regpack is a top-rated event solution.

Who Uses Regpack?

Organizations that want to save hours, get paid quickly, increase revenue and grow enrollment. Complex build options and integrated payments automate and streamline registration and payments.

Regpack Software - Login Page
Regpack Software - Product Module
Regpack Software - Payment Reporting
Regpack Software - Payment Plans / Autobill
Regpack Software - Payment Processing

Not sure about Regpack? Compare with a popular alternative

Regpack

Regpack

4.4 (364)
US$125.00
month
Free version
Free trial
165
No integrations found
4.0 (364)
4.4 (364)
4.3 (364)
VS.
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
US$39.00
month
Free version
Free trial
276
89
4.6 (1,983)
4.5 (1,983)
4.4 (1,983)
Green rating bars show the winning product based on the average rating and number of reviews.

Other great alternatives to Regpack

Jotform
Top rated features
Customisable Forms
Customizable Fields
Forms Creation & Design
Salesforce Sales Cloud
Top rated features
Client Tracking
For Sales Teams/Organizations
Shared Contacts
Cvent Event Management
Top rated features
Attendee Management
Online Registration
Registration Management
Google Forms
Top rated features
Access Controls/Permissions
Reporting/Analytics
Survey Builder
Studio Pulse
Top rated features
No features have been rated by reviewers for this product.
RegFox
Top rated features
Online Registration
Payment Processing
Registration Management
DonorPerfect
Top rated features
Donation Tracking
Donor Management
For Nonprofits
FACTS
Top rated features
Alerts/Notifications
Class Scheduling
Third-Party Integrations
Eventbrite
Top rated features
Event Scheduling
Online Registration
Registration Management

Reviews of Regpack

Average score

Overall
4.4
Ease of Use
4.0
Customer Service
4.3
Features
4.2
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Tami
Tami
Owner and Principal in US
Verified LinkedIn User
Used the Software for: 1-5 months
Reviewer Source

Flexible system that can be used for much more than just registering users

5.0 6 years ago

Pros:

Flexibility of the triggers, ease of building forms, initial strong customer support, overall ability to extend the tool to be much more than a registration system. I have set this up as a mini-Student Information System for a small school, tracking applicants, admissions data, student data and more. The ability to stage the release of various forms and emails makes that possible.

Cons:

Would like it to do the following: 1. Enable triggers to change a user's status 2. Enable triggers to work with NOT logic and not just AND logic or ability to set up multiple trigger situations for a single form/email. 3. Ability to sort statuses. 4. Ability to have payment plans for paying that aren't forced (auto-bill). 5. Ability for an admin to login as a user to see what's happening in their account. 6. Make editing of an existing filter work better (it typically erases it and you have to start over). 7. Make it easier to unassign users from an asst. admin in bulk.

Regpack Response

6 years ago

Tami, it's great to hear that Regpack has been a flexible solution for your organization and is giving you more value than you initially thought. Some of the features you'd like to see already exist! A client success manager is reaching out to you directly to go over this feedback to ensure you use the system to it's max potential.

Larema
Associate Director in US
Alternative Dispute Resolution, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Great Database and Payment System

5.0 2 years ago

Comments: I enjoy Regpack overall. I think the things wrong with the system are minimal compared to the hassle of not having Regpack to manage all of our clients. I look forward to further developments and have been very happy about some of my prior issues being addressed since first joining on. I always get excited about new features.

Pros:

My favorite parts of Regpack are the triggered email features and the ability to sort and create reports on any of the information imputed. I also very much enjoy the payment portal and the customizable forms. Before coming to Regpack we only had fillable form to email from our website, so having the data populate to printable forms or to exportable spreadsheets was a game changer. It's also immensely helpful to have so many customizable report options, as you can run a report on any group for any fields.

Cons:

There are a few quirky issues I have run into while using Regpack. For one, when sending emails with reminders for forms that have not been completed, it automatically includes a link to the form. Helpful, right? Except it doesn't actually login when showing this form, so I had a handful of parents who would follow the incomplete form link instead of logging into their account to finish their paperwork, then they got frustrated because they filled out the same form a ton of times, but it did not save because of this weird quirk in the system. Little things like that pop up every now and again. Users also complain about not being able to find the dashboard on occasion to make payments, so having a better way for a "payment due" window to pop up, even over incomplete forms, or having a ranking system in the back end for project setup where it shows a priority list of things to display (currently you can select dashboard, first incomplete form, or a specific form, but I think it would be neat to be able to prioritize which to show based on triggers, like show incomplete form UNLESS payment due type of system). Also, the phone number fields drive me up a wall. Breaking the number into 3 sections means you can't copy and paste a number into a field if someone asks you to update a form, people can be morons and put the entire number in one of the fields (parents do it ALL the time) and the phone number only field won't let you put parentheses around the beginning part of the number

Regpack Response

last year

Larema! Thanks for all this helpful feedback and your kind words. So sorry to hear your previous platform discontinued support and didn't provide the reporting tools necessary to run your business productively! I appreciate some of the quirks you mentioned and have passed these on to our dev team to look into! We are also getting better and we do that through feedback with our esteemed clients!

Priscilla
Registrar in US
Music, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Regpack allows for ease in managing a waitlist

5.0 last week New

Comments: We are in our 9th year with RP and the past 2 or 3 have been the best ever. The team has worked to better understand our specific business needs and suggest modifications to our specific projects to help ensure a seamless registration process for our customers.

Pros:

Regpack offers the ability to customize your registration project to meet the needs of your business. The ease in managing our waitlisted recipients in RP is one of my favorite features. The automated payment processing and automated emails are also critical.

Cons:

RP offers technical Support by email, but with any technical writing/questions it can be hard to "be on the same page with someone" when exchanging emails. Thankfully, they implemented a Project Success Manager role which allows customers a different type of access for a critical question or concern.

Verified Reviewer
Verified LinkedIn User
Entertainment, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: GetApp

Terrible Customer Service Ruins Other Aspects of Regpack

3.0 3 years ago

Comments: The worst customer service. We're live and they're ignoring emails. So either there's a bug they don't know how to fix and won't let us know, or once you've paid, they don't care. I've spent this past week attempting to get help and I'd rather be stuck on the 405 at 5PM with the sun in my eyes and four lanes of traffic to cross to make my exit than deal with them. They are costing us time and money as we wait for them to get around to helping us. Dramatic? Yes. I get that. Have I sent more emails than anyone ever should to try and get mediocre help? Also yes. Their line is that they respond 'in the order the emails are received' but apparently they can't hire enough people to answer them in order in a timely fashion. I would not recommend this to anyone, unless you absolutely cannot afford anything else. And then go in prepared, add a few minutes to your morning meditation, practice deep breathing as you wait and wait and wait for help.

Pros:

We purchased this software because it was much cheaper than other versions of membership management software out there, so perhaps I should've been prepared. The function of the Dashboard / Administrative side is a bit obtuse and glitchy at times, but overall usable.

Cons:

It's the customer service that really kills you. Since there are still obvious bugs in the system, you'd think they'd have a customer service team who are interested in helping you iron those out. I've been working with [SENSITIVE CONTENT] to get everything set up, so initially responses were timely. However, once you go live they hand you over to their general support team, which does not respond sooner than 12 hrs unless you loop in [SENSITIVE CONTENT] and then you'll get one email back from them during the business day on time sensitive issues but no follow up. I looped in [SENSITIVE CONTENT] in an effort to get the bugs addressed quickly and she proceeded to ignore my emails until I looped in [SENSITIVE CONTENT]. At which point I received timely emails for one morning (ie: I sent an email, they responded, I sent another email, and they responded, and then back to the long wait time). I think the really disappointing aspect is that [SENSITIVE CONTENT] couldn't even be bothered to respond to my emails requesting help and following up, despite the fact that we're live and have a serious issue to fix. The support that finally responded to this issue told us to change a setting, but that setting is already correct. When I responded with this information, it's been radio silence ever since.

Regpack Response

3 years ago

Hi there! I'm sorry to hear that you've had some frustration with our Support team. Upon reviewing your feedback and locating the team members and account you're referencing, our management team personally reviewed the email threads and found that response times were generally within 2-6 hours from receipt. Additionally our Support team, Project Management team, and Sales team was in constant communication with you to provide explanation and context for your questions and to ensure you went live on schedule and with the resources you needed to be successful. If you have further feedback that our team can address personally, please let us know and we're glad to help.

Anne
Camp Manager in US
Recreational Facilities & Services, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Mostly satisfied

4.0 3 months ago

Comments: Overall, I like Regpack and think it is a great value for the cost. I wish it was easier to get help, especially for new clients. Not being able to call and speak to someone to get help is not great. Sometimes it is a day or 2 before my problem is resolved and when you are processing registrations daily with an unresolved problem, then it means more work for me. That being said, the support team has been very helpful, I just wish you could get answers to an issue without having to email and wait.

Pros:

I like being able to create multiple forms, emails and reports and have them be set up to have just the information I need.

Cons:

I don't think the payment processing allows enough choice for my users. If you don't expect your users to pay in full as the time of registration, then it is difficult to make a payment and many times my users have ended up with the full amount being charged and then I have to process a refund for them. When this happens, then the users only remember that problem they had making a payment and not how easy it was to register.

Regpack Response

2 months ago

Anne, thank you for the thoughtful review. We aer happy to har we are meeting most of your needs. Regpack allows users to go on payment plans or to pay in full, all in a simple interface. Sounds like you would like to configure things so that one option would be more prominent. That is totally possible. Suppot will be reaching out to help you with your options. Thanks again for your supoprt and use of Regpack!