---
description: Discover the benefits and disadvantages of Patchdesk Helpdesk.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Patchdesk Helpdesk Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Patchdesk Helpdesk](/software/1241908/Patchdesk-Helpdesk)

# Patchdesk Helpdesk

Canonical: https://www.capterra.co.uk/software/1241908/Patchdesk-Helpdesk

> Patchdesk Helpdesk is bug tracking and support software with unified tickets, SLA timers, a customer portal, and unlimited issues.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Who Uses Patchdesk Helpdesk?

Small businesses with a need for easy customer ticketing and bug tracking at a low cost.

## About the vendor

- **Company**: Chris Birkey

## Commercial Context

- **Starting Price**: US$7.00
- **Pricing model**: Per User (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Angola, Argentina, Australia, Bahrain, Botswana, Brazil, Canada, Chile, China, Colombia, France, Germany, Ghana, Guam, Hong Kong SAR China, India, Indonesia, Israel, Japan, Jordan and 22 more

## Features

- Customer Data Management
- Reporting/Analytics

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software)

## Related Categories

- [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software)
- [Ticketing Systems](https://www.capterra.co.uk/directory/30039/ticketing/software)

## Alternatives

1. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4094 reviews)
2. [Xurrent](https://www.capterra.co.uk/software/146207/itrp) — 4.7/5 (27 reviews)
3. [HubSpot Service Hub](https://www.capterra.co.uk/software/182476/hubspot-service-hub) — 4.4/5 (193 reviews)
4. [Freshservice](https://www.capterra.co.uk/software/132997/freshservice) — 4.5/5 (805 reviews)
5. [Remote Monitoring and Management](https://www.capterra.co.uk/software/144309/atera) — 4.5/5 (461 reviews)

## Links

- [View on Capterra](https://www.capterra.co.uk/software/1241908/Patchdesk-Helpdesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10186488/Patchdesk-Helpdesk/> |
| en-AE | <https://www.capterra.ae/software/1241908/Patchdesk-Helpdesk> |
| en-AU | <https://www.capterra.com.au/software/1241908/Patchdesk-Helpdesk> |
| en-CA | <https://www.capterra.ca/software/1241908/Patchdesk-Helpdesk> |
| en-GB | <https://www.capterra.co.uk/software/1241908/Patchdesk-Helpdesk> |
| en-IE | <https://www.capterra.ie/software/1241908/Patchdesk-Helpdesk> |
| en-IL | <https://www.capterra.co.il/software/1241908/Patchdesk-Helpdesk> |
| en-IN | <https://www.capterra.in/software/1241908/Patchdesk-Helpdesk> |
| en-NZ | <https://www.capterra.co.nz/software/1241908/Patchdesk-Helpdesk> |
| en-SG | <https://www.capterra.com.sg/software/1241908/Patchdesk-Helpdesk> |
| en-ZA | <https://www.capterra.co.za/software/1241908/Patchdesk-Helpdesk> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra UK","address":{"@type":"PostalAddress","addressLocality":"Egham","addressRegion":"ENG","postalCode":"TW20 9AH","streetAddress":"Tamesis, The Glanty, Staines-upon-Thames Egham TW20 9AH United Kingdom"},"description":"Capterra UK helps millions of people find the best business software. With software reviews, ratings, infographics, and the most comprehensive list of business software.","email":"info@capterra.co.uk","url":"https://www.capterra.co.uk/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.co.uk/#organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/Capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra/","https://www.youtube.com/channel/UCEt7vQSPiPlPAblHdhJAqnA"]},{"name":"Patchdesk Helpdesk","description":"Patchdesk Helpdesk is software for bug tracking and support, merging customer tickets and engineering issues into one workspace. Its shared inbox lets teams assign tasks, monitor SLA timers, use macros for consistent replies, and add internal notes for collaboration. Tickets can be turned into tracked bugs, ensuring seamless support and development workflows. The issue tracker uses unique identifiers that integrate with team chats and version control systems. A branded portal allows users to submit requests without accounts, requiring only a name, email, and issue description, with updates sent via email. SLA timers set priority-based response and resolution goals, while macros ensure consistent messaging. CSV import/export supports data management and reporting. Security features include data encryption, multi-factor authentication via TOTP, email, and SMS, plus role-based access controls.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/53eb6675-1628-42e9-88ff-66a60299dca5.png","url":"https://www.capterra.co.uk/software/1241908/Patchdesk-Helpdesk","@type":"SoftwareApplication","@id":"https://www.capterra.co.uk/software/1241908/Patchdesk-Helpdesk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"offers":{"price":"7","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@type":"FAQPage","@id":"https://www.capterra.co.uk/software/1241908/Patchdesk-Helpdesk#faqs","mainEntity":[{"name":"What is Patchdesk Helpdesk?","@type":"Question","acceptedAnswer":{"text":"Patchdesk Helpdesk is software for bug tracking and support, merging customer tickets and engineering issues into one workspace. Its shared inbox lets teams assign tasks, monitor SLA timers, use macros for consistent replies, and add internal notes for collaboration. Tickets can be turned into tracked bugs, ensuring seamless support and development workflows. The issue tracker uses unique identifiers that integrate with team chats and version control systems. A branded portal allows users to submit requests without accounts, requiring only a name, email, and issue description, with updates sent via email. SLA timers set priority-based response and resolution goals, while macros ensure consistent messaging. CSV import/export supports data management and reporting. Security features include data encryption, multi-factor authentication via TOTP, email, and SMS, plus role-based access controls.","@type":"Answer"}},{"name":"Who Uses Patchdesk Helpdesk?","@type":"Question","acceptedAnswer":{"text":"Small businesses with a need for easy customer ticketing and bug tracking at a low cost.","@type":"Answer"}}]},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"Patchdesk Helpdesk","position":3,"item":"/software/1241908/Patchdesk-Helpdesk","@type":"ListItem"}],"@id":"https://www.capterra.co.uk/software/1241908/Patchdesk-Helpdesk#breadcrumblist"}]}
</script>
