Who Uses Brightpearl?

Brightpearl is ideal for multichannel retailers of finished goods trading $1M or above, or those that expect to be in the next 12 months

What Is Brightpearl?

Brightpearl is a Digital Operations Platform, designed specifically for retail business models. Tightly integrated to all of your sales channels, Brightpearl provides a robust infrastructure to centralize and automate all your critical post-purchase operations, including inventory, order management, warehousing, fulfillment, shipping, purchasing, accounting, supplier management, POS, CRM, and retail business intelligence.

Brightpearl Details

Brightpearl

http://www.brightpearl.com

Founded 2007

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Brightpearl pricing overview

Brightpearl does not have a free version.


Starting Price

Not provided by vendor

Free Version

No

Brightpearl deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Mac (Desktop)
  • Windows (Desktop)
  • iPad (Mobile)

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos

Brightpearl Features

  • API
  • Access Controls/Permissions
  • Accounting
  • Accounts Payable
  • Accounts Receivable
  • Activity Dashboard
  • Activity Tracking
  • Approval Process Control
  • Audit Management
  • Audit Trail
  • Automatic Billing
  • Bank Reconciliation
  • Billing & Invoicing
  • Budgeting/Forecasting
  • CPA Firms
  • Compliance Management
  • Credit Card Processing
  • Document Storage
  • Expense Claims
  • Expense Tracking
  • Financial Management
  • Financial Reporting
  • Fixed Asset Management
  • For Government
  • Fund Accounting
  • General Ledger
  • Income & Balance Sheet
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Mobile Access
  • Multi-Currency
  • Multi-Location
  • Nonprofits
  • Order Management
  • Payroll Management
  • Project Accounting
  • Project Management
  • Projections
  • Purchase Order Management
  • Purchasing & Receiving
  • Quotes/Estimates
  • Receipt Management
  • Recurring/Subscription Billing
  • Reminders
  • Sales Tax Management
  • Status Tracking
  • Tax Management
  • Third Party Integrations
  • Workflow Management

View full list of Accounting Software

  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Client Management
  • Client Portal
  • Contact Management
  • Customer Database
  • Customisable Branding
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Email Management
  • Employee Management
  • Financial Management
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Marketing Automation
  • Order Management
  • Performance Metrics
  • Point of Sale (POS)
  • Project Management
  • Project Time Tracking
  • Projections
  • Purchase Order Management
  • Purchasing & Receiving
  • Quotes/Estimates
  • Real Time Data
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Scheduling
  • Task Management
  • Task Scheduling
  • Third Party Integrations
  • Time & Expense Tracking
  • Training Management
  • Vendor Management
  • Workflow Management

View full list of Business Management Software

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Approval Process Control
  • Audit Management
  • Audit Trail
  • Business Process Automation
  • Business Process Control
  • CRM
  • Calendar Management
  • Collaboration Tools
  • Commenting/Notes
  • Compliance Management
  • Configurable Workflow
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Data Visualisation
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Forms Management
  • Graphical Workflow Editor
  • Monitoring
  • No-Code
  • Process Change Tracking
  • Process Control
  • Process Modeling & Designing
  • Projections
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Rules-Based Workflow
  • Task Management
  • Task Progress Tracking
  • Template Management
  • Templates
  • Third Party Integrations
  • User Management
  • Version Control
  • Visual Workflow Management
  • Workflow Management

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  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • Barcoding/RFID
  • Bills of Material
  • CRM
  • Cost Tracking
  • Customisable Reports
  • Customizable Fields
  • Data Import/Export
  • Distribution Management
  • Document Storage
  • Financial Management
  • Forecasting
  • Import/Export Management
  • Inventory Management
  • Inventory Optimisation
  • Inventory Tracking
  • Invoice Management
  • Multi-Currency
  • Multi-Location
  • Order Entry
  • Order Management
  • Order Processing
  • Order Tracking
  • Project Management
  • Purchase Order Management
  • Purchasing & Receiving
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Returns Management
  • Sales Forecasting
  • Sales Orders
  • Shipping Management
  • Status Tracking
  • Stock Management
  • Supplier Management
  • Supply Chain Management
  • Third Party Integrations
  • Warehouse Management
  • Workflow Management
  • eCommerce Management

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  • API
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Bank Reconciliation
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • Bills of Material
  • CRM
  • Contract/License Management
  • Customer Database
  • Customisable Reports
  • Distribution Management
  • Document Management
  • Enterprise Asset Management
  • Expense Tracking
  • Financial Analysis
  • Financial Management
  • Forecasting
  • General Ledger
  • HR Management
  • Integrated Business Operations
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Manufacturing Planning
  • Multi-Currency
  • Multi-Location
  • Order Management
  • Order Processing
  • Payroll Management
  • Project Management
  • Projections
  • Purchase Order Management
  • Quotes/Estimates
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Orders
  • Shipping Management
  • Stock Management
  • Supplier Management
  • Supply Chain Management
  • Task Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Warehouse Management
  • Workflow Management

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  • API
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Barcode / Ticket Scanning
  • Barcode Printing
  • Barcode Recognition
  • Barcoding/RFID
  • Billing & Invoicing
  • Check-in/Check-out
  • Cost Tracking
  • Customer Database
  • Customisable Reports
  • Customizable Fields
  • Data Import/Export
  • Forecasting
  • Inventory Auditing
  • Inventory Management
  • Inventory Optimisation
  • Inventory Replenishment
  • Inventory Tracking
  • Invoice Management
  • Item Management
  • Multi-Channel Management
  • Multi-Currency
  • Multi-Location
  • Order Management
  • Order Processing
  • Order Tracking
  • Point of Sale (POS)
  • Purchase Order Management
  • Purchasing & Receiving
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Reorder Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Retail Inventory Management
  • Returns Management
  • SKU/UPC Codes
  • Sales Orders
  • Sales Reports
  • Search/Filter
  • Serial Number Tracking
  • Shipping Management
  • Stock Management
  • Supplier Management
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  • Warehouse Management

View full list of Inventory Control Software

  • API
  • Accounting Integration
  • Activity Dashboard
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  • Customer Database
  • Customisable Reports
  • Data Synchronisation
  • Forecasting
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimisation
  • Inventory Replenishment
  • Inventory Tracking
  • Invoice Management
  • Kitting
  • Manufacturing Inventory Management
  • Mobile Access
  • Multi-Channel Management
  • Multi-Currency
  • Multi-Location
  • Order Management
  • Order Tracking
  • Point of Sale (POS)
  • Product Identification
  • Purchase Order Management
  • Purchasing & Receiving
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Reorder Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Retail Inventory Management
  • Returns Management
  • Sales Orders
  • Sales Reports
  • Search/Filter
  • Shipping Management
  • Status Tracking
  • Stock Management
  • Supplier Management
  • Third Party Integrations
  • Vendor Managed Inventory
  • Warehouse Management
  • eCommerce Management

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  • API
  • Accounting Integration
  • Activity Dashboard
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  • Cataloguing/Categorisation
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  • Customisable Templates
  • Data Import/Export
  • Data Synchronisation
  • Discount Management
  • Electronic Payments
  • Email Marketing
  • Inventory Management
  • Inventory Optimisation
  • Inventory Replenishment
  • Inventory Tracking
  • Marketplace Integration
  • Mobile Commerce
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Location
  • Order Entry
  • Order Management
  • Order Tracking
  • Product Catalogue
  • Product Data Management
  • Promotions Management
  • Purchase Order Management
  • Real Time Data
  • Real-time Updates
  • Reporting & Statistics
  • Retail Inventory Management
  • Returns Management
  • SEO Management
  • Sales Orders
  • Sales Reports
  • Sales Trend Analysis
  • Shipping Labels
  • Shipping Management
  • Shopping Cart
  • Social Commerce
  • Stock Management
  • Supplier Management
  • Third Party Integrations
  • Warehouse Management
  • Website Management
  • eCommerce Management

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  • Contract Pricing
  • Customer Database
  • Customer History
  • Data Import/Export
  • Discount Management
  • ERP
  • Inventory Management
  • Inventory Optimisation
  • Inventory Tracking
  • Invoice Management
  • Labeling
  • List Management
  • Multi-Channel Management
  • Multi-Location
  • Offline Access
  • Order Entry
  • Order Fulfillment
  • Order Management
  • Order Processing
  • Order Tracking
  • Price / Margin Management
  • Product Catalogue
  • Purchase Order Management
  • Quotes/Estimates
  • Real Time Data
  • Real Time Order Entry
  • Remote Order Entry
  • Retail Inventory Management
  • Returns Management
  • Sales Orders
  • Sales Reports
  • Sales Tax Management
  • Sales Trend Analysis
  • Shipping Management
  • Special Order Management
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  • Customer History
  • Customisable Branding
  • Customisable Templates
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  • Discount Management
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  • Inventory Optimisation
  • Inventory Replenishment
  • Inventory Tracking
  • Invoice Management
  • Labeling
  • Multi-Channel Management
  • Multi-Currency
  • Multi-Location
  • Order Entry
  • Order Fulfillment
  • Order Management
  • Order Tracking
  • Product Catalogue
  • Purchase Order Management
  • Purchasing & Receiving
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Recurring Orders
  • Reporting & Statistics
  • Reporting/Analytics
  • Retail Inventory Management
  • Returns Management
  • Sales Orders
  • Shipping Labels
  • Shipping Management
  • Special Order Management
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  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Barcode / Ticket Scanning
  • Barcode Recognition
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  • CRM
  • Commission Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customisable Reports
  • Discount Management
  • Electronic Payments
  • Electronic Signature
  • Employee Management
  • Gift Card Management
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Layaway Management
  • Loyalty Program
  • Multi-Location
  • Offline Access
  • Order Management
  • Ordering Automation
  • Payment Processing
  • Point of Sale (POS)
  • Promotions Management
  • Purchase Order Management
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Reporting & Statistics
  • Restaurant POS
  • Retail Inventory Management
  • Retail POS
  • Returns Management
  • Sales Orders
  • Sales Reports
  • Sales Tax Management
  • Sales Trend Analysis
  • Stock Management
  • Third Party Integrations
  • Transaction History
  • eCommerce Management

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  • Accounting Integration
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  • Barcode / Ticket Scanning
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  • Credit Card Processing
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  • Data Synchronisation
  • Discount Management
  • Electronic Payments
  • Email Marketing
  • Employee Management
  • For Retail
  • Forecasting
  • Gift Card Management
  • Inventory Management
  • Inventory Optimisation
  • Inventory Replenishment
  • Inventory Tracking
  • Loyalty Program
  • Mail Order
  • Merchandise Management
  • Multi-Currency
  • Multi-Location
  • Offline Access
  • Order Management
  • Point of Sale (POS)
  • Promotions Management
  • Purchase Order Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Retail Inventory Management
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  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Data Synchronisation
  • Discount Management
  • Drag & Drop
  • Electronic Payments
  • Email Marketing
  • Email Templates
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Multi-Channel Management
  • Multi-Currency
  • Multi-Location
  • Order Management
  • Order Tracking
  • Product Catalogue
  • Product Configurator
  • Product Ratings / Reviews
  • Promotions Management
  • Real Time Data
  • Refund Management
  • Reporting & Statistics
  • Returns Management
  • SEO Management
  • SSL Security
  • Sales Orders
  • Sales Trend Analysis
  • Shipping Management
  • Shopping Cart
  • Social Media Integration
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  • Tax Management
  • Template Management
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  • Customisable Reports
  • Data Visualisation
  • Demand Forecasting
  • Document Management
  • EDI
  • Forecasting
  • Import/Export Management
  • Inventory Management
  • Inventory Optimisation
  • Inventory Replenishment
  • Inventory Tracking
  • Invoice Management
  • Monitoring
  • Multi-Channel Management
  • Multi-Location
  • Order Fulfillment
  • Order Management
  • Order Tracking
  • Procurement Management
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Brightpearl Alternatives

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Brightpearl Reviews for UK Users

Read all reviews

Overall rating

4.4/5

Average score

Ease of Use 4.3
Customer Service 4.4
Features 4.2
Value for Money 4.2

Review software

Share your experiences with other software buyers.

Write a Review!
James J.
James J.
Managing Director
Retail, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 30/10/2020

"I cannot recommend Brightpearl enough!"

Pros: I cannot recommend Brightpearl enough! The software has transformed the way we run our organisation. It provides everything we need to operate our eCommerce business effectively and efficiently. Their innovation/product roadmap caters, certainly in our case, to current trends and requirements. We currently use the system to manage our sales channels of 4 separate B2C Bigcommerce websites, 2 eBay stores, 10 Amazon stores (2 subsidiary businesses with 5 EU Amazon stores each) and manual telephone sales. We have 4 channels brands, which is where Brightpearl brands paperwork and emails differently for each company. It all works as one would expect, orders download and are aggregated ready for picking and shipping, inventory is updated across all sales channels, as sales occur and purchase orders are received, and accounting is updated at each point providing a real-time picture in a myriad of dashboards and reports that can be as detailed as needed. Brightpearl support is also excellent with most cases being resolved in less than 4 hours.

Cons: I find very little to dislike about the software. It serves all the needs we currently have and know that there are elements such as automation that will prove to be useful at some point in the future.

Alternatives Considered: ChannelAdvisor and OrderWise

Reasons for Choosing Brightpearl: The integration between sales channels such as Amazon and external websites was poor with Netsuite at the time. It was also very expensive.

Switched From: NetSuite

Reasons for Switching to Brightpearl: Better integration with our workflow newly developed website, all at a reasonable price. Very logical in its implementation and use.

Vendor Response

by Brightpearl on 06/11/2020

Hi James,

Thank you for you wonderful feedback. It's great to see the huge impact that we've had on your business over the last eight years. Thank you too for your big praise of our Support team, your experience of them is very much in line with their mantra so I'll certainly be sharing your feedback with them as I know they'll appreciate it hugely!

Thank you again,
Tom (Brightpearl)

  • Reviewer Source 
  • Reviewed on 30/10/2020
Nick E.
owner
Retail, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Reviewed on 27/10/2020

"A work in progress"

Comments: Finally, we have been assigned our TAM, [SENSITIVE CONTENT HIDDEN]. We had a 30-minute phone call scheduled to go through some issues that end up lasting almost 2 hours. During that call, he brought in other resources to help us understand where our issues are and areas of the software we need to keep an eye on. We have a lot of work ahead of us to get our account back on track, but we finally have someone to guide us on how to fix and prevent the issues.

Pros: Brightpearl is the only software on the market that has truly combined all technology necessities of e-commerce into 1 platform. That includes ERP, CRM, automation, connectors for platforms and other like Shipstation, inventory management like Demand Planner

Cons: The drawback for us and our situation is that when you combine all of the systems into 1 it can be pretty complicated. The reason this is a con is that Brightpearl doesn't have partnerships with 3rd parties that make a living off of implementation and customer success. Instead, Brightpearl manages 100% of the process. Our first 5 months have not been great because we are not proficient at utilizing the software. When we've asked for help they have been simply telling it is a you problem, not the software, but no guidance on what we should be doing. Instead, we just learn to live with the issue because we have nowhere else to go for help since no partners exist. We are supposed to have a TAM, technical account manager, for the first year, but we only had one for the first 3 weeks.

Alternatives Considered: NetSuite

Reasons for Choosing Brightpearl: To automate order entry and inventory management across Shopify, eBay, Walmart and Amazon.

Reasons for Switching to Brightpearl: NetSuite does not have the ability to connect to the different platforms without an expensive 3rd party app.

Vendor Response

by Brightpearl on 30/10/2020

Hi Nick,

Thank you for your review. We always appreciate feedback from our customers.

We acknowledge that keeping our success, support, and implementation teams in house isn't something that is commonplace in the market, but control over the quality of our support services and is very important to us hence we don't out-source them. Similarly the value for money that our customers receive from our fixed-price implementation, and all inclusive online training and support services isn't something that we would wish to limit.

I'm sorry that you don't feel we've supported you sufficiently until recently though. We will look into this internally and see what happened. However in the meantime it's great that you've touched base with your Technical Account Manager. I have no doubt that with him in your corner, your issues will be swiftly behind you.

Tom (Brightpearl)

  • Reviewer Source 
  • Reviewed on 27/10/2020
Frankie O.
Vice President
Logistics & Supply Chain, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    2/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 08/08/2017

"Frustrated"

Comments: Do not jump from QuickBooks to this until you have truly run a lot of tests.

Pros: I love how this system allows me to have access anywhere and allows many reps to access the accounts.

Cons: I am beyond frustrated with the lack of support and weak reporting from this system. It often has slow days as well.

Vendor Response

by Tom on 23/09/2017

Hi Frankie,

Thank you for taking the time to review us.

I'm glad to see that you're enjoying Brightpearl's cloud-based benefits. A lot of our customers love the integrated 'all under one roof' aspect of our software and I'm glad this is echoed with you. I'd like to respond to a couple of the other points you raised too:

Quickbooks. We have a number of customers who have moved away from Quickbooks to Brightpearl and have found it a great fit so I was surprised to read your comment. Customers like Growers House (https://www.brightpearl.com/expertise/customer-stories/growers-house) and The New Clothesline Company (https://www.brightpearl.com/expertise/customer-stories/new-clothesline-company). I hope the issues you had experienced are now behind you.

Support. We acknowledged that we needed to improve our Support response times, so we've grown our global Support team headcount by 40%. This has resulted in increasing the number of tickets with defects being solved by 62%. I hope you're seeing the impact of these changes directly yourself.

Reporting. We're continually improving our reporting as we know how much our customers use and rely on it. Over the last couple of months, we've made significant reporting improvements which you can read about in our feature notes (https://help.brightpearl.com/hc/en-us/sections/115000342626-Feature-launches). In a nutshell, many of the reports now download in the background so don't need to waste any time waiting for them. Again, I hope you're finding them useful.

Speed. I'm sorry to hear that you've experienced slowness whilst using Brightpearl. The improvements mentioned earlier will help, but generally speaking there are a number of factors that could account for speed issues. I've had a word with our Support team who have advised that you've not raised any speed issues with them to date. Speaking to them would be a great first step. When you do, it would really help them if you could indicate instances where speed was reduced and what you were doing at that time. You can contact them here: https://www.brightpearl.com/contact-support.

Thank you again, your feedback is important to us.

Best wishes,
Tom

Brightpearl

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 08/08/2017
Alex L.
Manager
Food & Beverages, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
    Unrated
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 07/07/2021

"Brightpearl made things so much easier to track"

Comments: Before Brightpearl we were using various systems to track stock, fulfill orders, deal with accounts, manage our suppliers — which was all a bit crazy and really time-consuming. This was the first time using software like this, but Brightpearl ran several training sessions and gave an open floor to discuss how to utilize Brightpearl best for us. Their support has been exceptional and they've been on hand to help clarify issues we encountered quickly.

Pros: We’ve used Brightpearl for several years now, and I can confidently say that adopting it has made things way more efficient, saved us a significant amount of time, and helped us understand the business better. We’ve got several departments working together through a unified hub to manage sales, stock, and reporting across all our different sales channels. Brightpearl has allowed us to focus more of our time on growth rather than being swamped under a load of different systems that didn’t give us an up-to-date picture of where we were.

Cons: There is a bit of a learning curve with understanding everything that the software can do.

Vendor Response

by Brightpearl on 09/07/2021

Hi Alex,

Thank you very much for leaving us your review.

It's wonderful to hear about the huge positive impact that switching to Brightpearl has been for you all.

It's also great to hear about the great experience you had with being trained and setup on our platform - and it sounds like that great experience continues to this day.

Thank you again,
Tom (Brightpearl)

  • Reviewer Source 
  • Reviewed on 07/07/2021
Kristoffer J.
CEO
Consumer Goods, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 25/09/2020

"Great tool for a small-mid sized fast growing omni-channel consumer goods business."

Comments: We really enjoyed working with everyone involved in the project of setting up Tekla at Brightpearl. All the way from the sales to the final handover - and now ongoing customer success. The team at BP immediately captured the essence of the challenge we presented to them with our previous ERP-stack, and they managed to set up all the right questions needed to be tackled. Besides the on-point grasping of the challenges to be solved, we felt that the process throughout the implementation was smooth, and with constant dialogue with Anthony, our point of contact, we were in good hands. The main issues we faced with our old stack was weak inventory, order and supply chain management. All of that are now elevated to a whole new level, and we feel that we have a robust ERP engine that we can grow with for many years to come. Overall, we are super happy to have implemented Brightpearl, and can only recommend others to do the same.

Pros: We now have a product that solves our needs.
It is simple to use, yet complex, so that we can grow a lot within it.
It was quick to implement, allowing us to benefit from the elevated toolbox immediately.

Cons: Some elements of the UX/UI and functionality are clearly outdated and needs a revision. Also, it feels that they are stuck within old workflows that should be optimised. I think this is a common issue in enterprise ERP and something that will improve over time.

Alternatives Considered: e-conomic, Traede, Stitch Labs and QuickBooks Commerce

Reasons for Choosing Brightpearl: The main issues we faced with our old stack was weak inventory, order and supply chain management.

Reasons for Switching to Brightpearl: It felt more robust and scalable. Furthermore, it was fairly easy to implement and at a reasonable pricing compared to other products with the same toolbox complexity.

Vendor Response

by Brightpearl on 16/10/2020

Hi Kristoffer,

Thank you for sparing the time to review us - we really appreciate it.

We're really pleased that we meet your needs so square-on and that you've had such a great experience at all the stages along your journey so far.

We're super-happy that you're a customer too and we really appreciate your recommendation.

Tom (Brightpearl)

  • Reviewer Source 
  • Reviewed on 25/09/2020