---
description: Discover the benefits and disadvantages of SupportAndGo.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: SupportAndGo Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [SupportAndGo](/software/1240697/SupportAndGo)

# SupportAndGo

Canonical: https://www.capterra.co.uk/software/1240697/SupportAndGo

> SupportAndGo is help desk software that unifies intake, triage, and product remediation for Australian businesses.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Who Uses SupportAndGo?

SupportAndGo is used by SaaS companies, fintech providers, insurance companies, property management firms, and Australian-based businesses requiring sovereign data hosting.

## About the vendor

- **Company**: Fintech Development Pty Ltd

## Commercial Context

- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Pricing Details**: SupportAndGo offers transparent and straightforward pricing with a free version, a 14-day free trial, and three paid plans (Starter, Professional, and Business). The pricing is flat rate per desk, with AI features included in all plans. Payments are accepted in Australian dollars, and the pricing is provided on a monthly basis. The website does not mention any add-ons or credit card requirements for the free trial.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Australia

## Features

- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Collaboration Tools
- Multi-Channel Communication
- Prioritisation
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Third-Party Integrations
- Workflow Management

## Integrations (3 total)

- Claude
- Google Cloud
- SendGrid

## Support Options

- Email/Help Desk
- Phone Support
- Chat

## Category

- [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software)

## Alternatives

1. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4092 reviews)
2. [Xurrent](https://www.capterra.co.uk/software/146207/itrp) — 4.7/5 (27 reviews)
3. [Vivantio](https://www.capterra.co.uk/software/132880/vivantio) — 4.3/5 (178 reviews)
4. [SysAid](https://www.capterra.co.uk/software/107225/sysaid) — 4.5/5 (522 reviews)
5. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3481 reviews)

## Links

- [View on Capterra](https://www.capterra.co.uk/software/1240697/SupportAndGo)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10185277/SupportAndGo/> |
| en-AE | <https://www.capterra.ae/software/1240697/SupportAndGo> |
| en-AU | <https://www.capterra.com.au/software/1240697/SupportAndGo> |
| en-CA | <https://www.capterra.ca/software/1240697/SupportAndGo> |
| en-GB | <https://www.capterra.co.uk/software/1240697/SupportAndGo> |
| en-IE | <https://www.capterra.ie/software/1240697/SupportAndGo> |
| en-IL | <https://www.capterra.co.il/software/1240697/SupportAndGo> |
| en-IN | <https://www.capterra.in/software/1240697/SupportAndGo> |
| en-NZ | <https://www.capterra.co.nz/software/1240697/SupportAndGo> |
| en-SG | <https://www.capterra.com.sg/software/1240697/SupportAndGo> |
| en-ZA | <https://www.capterra.co.za/software/1240697/SupportAndGo> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra UK","address":{"@type":"PostalAddress","addressLocality":"Egham","addressRegion":"ENG","postalCode":"TW20 9AH","streetAddress":"Tamesis, The Glanty, Staines-upon-Thames Egham TW20 9AH United Kingdom"},"description":"Capterra UK helps millions of people find the best business software. With software reviews, ratings, infographics, and the most comprehensive list of business software.","email":"info@capterra.co.uk","url":"https://www.capterra.co.uk/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.co.uk/#organization","@type":"Organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/Capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra/","https://www.youtube.com/channel/UCEt7vQSPiPlPAblHdhJAqnA"]},{"name":"SupportAndGo","description":"SupportAndGo is an AI-native customer support platform that consolidates omnichannel intake, intelligent triage, and product remediation into a unified system. The platform channels email, chat, SMS, and phone communications into a single triage layer that classifies, prioritizes, and resolves problems using integrated product tools. Model-context-protocol remediation allows AI to directly call product tools for diagnosis and resolution, enabling agents to execute fixes such as resending invitations or clearing system flags. All actions are approval-gated and logged for compliance. The platform ensures tenant isolation and keeps data onshore in Australia. An SLA engine tracks response and resolution targets. SupportAndGo normalizes communications into tenant-scoped tickets, correlates support with live incidents, and provides analytics on resolution success and fleet-wide metrics.","url":"https://www.capterra.co.uk/software/1240697/SupportAndGo","@id":"https://www.capterra.co.uk/software/1240697/SupportAndGo#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"applicationCategory":"BusinessApplication","operatingSystem":"Cloud"},{"@id":"https://www.capterra.co.uk/software/1240697/SupportAndGo#faqs","@type":"FAQPage","mainEntity":[{"name":"What is SupportAndGo?","@type":"Question","acceptedAnswer":{"text":"SupportAndGo is an AI-native customer support platform that consolidates omnichannel intake, intelligent triage, and product remediation into a unified system. The platform channels email, chat, SMS, and phone communications into a single triage layer that classifies, prioritizes, and resolves problems using integrated product tools. Model-context-protocol remediation allows AI to directly call product tools for diagnosis and resolution, enabling agents to execute fixes such as resending invitations or clearing system flags. All actions are approval-gated and logged for compliance. The platform ensures tenant isolation and keeps data onshore in Australia. An SLA engine tracks response and resolution targets. SupportAndGo normalizes communications into tenant-scoped tickets, correlates support with live incidents, and provides analytics on resolution success and fleet-wide metrics.","@type":"Answer"}},{"name":"Who Uses SupportAndGo?","@type":"Question","acceptedAnswer":{"text":"SupportAndGo is used by SaaS companies, fintech providers, insurance companies, property management firms, and Australian-based businesses requiring sovereign data hosting.","@type":"Answer"}}]},{"@id":"https://www.capterra.co.uk/software/1240697/SupportAndGo#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"SupportAndGo","position":3,"item":"/software/1240697/SupportAndGo","@type":"ListItem"}]}]}
</script>