--- description: Discover the benefits and disadvantages of Capsule. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Capsule Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Contact Management Software](/directory/30016/contact-management/software) > [Capsule](/software/124041/capsule) # Capsule Canonical: https://www.capterra.co.uk/software/124041/capsule Page: 1 / 8\ Next: [Next page](https://www.capterra.co.uk/software/124041/capsule?page=2) > Capsule is a CRM solution that helps businesses stay organized, know more about their customers \& build better relationships. > > Verdict: Rated **4.5/5** by 167 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Capsule? Owners of small and growing businesses that want to better organise their business and customer activities. Sales/marketing heads/VP's of small to medium sized businesses looking for a sales solution. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 167 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Zestia - **Location**: Manchester, UK - **Founded**: 2009 ## Commercial Context - **Starting Price**: £14.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: 14-day free trial of any plan, no credit card required. | Free edition: up to 2 users, 50MB storage, and 250 contacts. | Starter plan: $18 per user per month (billed annually) with 10GB storage per user and up to 30,000 contacts. | Growth plan: $36 per user per month (billed annually) with 20GB storage per user and up to 60,000 contacts. | Advanced plan: $54 per user per month (billed annually) with 30GB storage per user and up to 120,000 contacts. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Brazilian Portuguese, English, French, Portuguese, Spanish - **Available Countries**: Argentina, Australia, Austria, Belgium, Bolivia, Brazil, Canada, Chile, China, Colombia, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Iceland, India and 25 more ## Features - Activity Dashboard - Assignment Management - Business Process Automation - Calendar Management - Calendar/Reminder System - Campaign Management - Client Management - Collaboration Tools - Commenting/Notes - Contact Database - Contact Management - Customer Database - Customer Segmentation - Customizable Fields - Data Import/Export - Deadline Management - Document Management - Document Storage - Drag & Drop - Email Management - Email Marketing - Email Tracking - Event Triggered Actions - Forms Management - Interaction Tracking - Lead Capture - Lead Distribution - Lead Management - Lead Qualification - Lead Segmentation - Performance Metrics - Pipeline Management - Predictive Analytics - Process/Workflow Automation - Project Planning/Scheduling - Project Tracking - Quotes/Estimates - Reporting/Analytics - Reporting/Project Tracking - Role-Based Permissions - Sales Activity Management - Sales Forecasting - Sales Pipeline Management - Sales Reports - Search/Filter - Segmentation - Social Media Integration - Task Management - Workflow Configuration - Workflow Management ... and 11 more features ## Integrations (104 total) - ActiveCampaign - Acuity Scheduling - Aircall - Akita - Asana - Basecamp - Benchmark Email - Better Proposals - BigCommerce - CANDDi - CallFire - CallRail - Callbell - Chargebee - Cin7 Core ... and 89 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Contact Management Software](https://www.capterra.co.uk/directory/30016/contact-management/software) ## Related Categories - [CRM Software](https://www.capterra.co.uk/directory/2/customer-relationship-management/software) - [Online CRM Software](https://www.capterra.co.uk/directory/30072/online-crm/software) - [Lead Management Software](https://www.capterra.co.uk/directory/30017/lead-management/software) - [Sales Forecasting Software](https://www.capterra.co.uk/directory/30930/sales-forecasting/software) - [Workflow Management Software](https://www.capterra.co.uk/directory/30091/workflow-management/software) ## Alternatives 1. [Bigin by Zoho CRM](https://www.capterra.co.uk/software/204998/bigin-by-zoho-crm) — 4.7/5 (727 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.co.uk/software/61368/salesforce) — 4.4/5 (18770 reviews) 3. [HubSpot CRM](https://www.capterra.co.uk/software/152373/hubspot-crm) — 4.5/5 (4455 reviews) 4. [Zoho CRM](https://www.capterra.co.uk/software/155928/zoho-crm) — 4.3/5 (6968 reviews) 5. [Dynamics 365](https://www.capterra.co.uk/software/157279/dynamics-365) — 4.4/5 (5817 reviews) ## Reviews ### "Review of Capsule" — 4.0/5 > **Gavin** | *9 January 2025* | Education Management | Recommendation rating: 9.0/10 > > **Pros**: Very fast and clean system to work from. Great on mobile devices. > > **Cons**: I think there could be a bit more development on creating bespoke fields more. > > Very good and very easy to use. Just for us we needed it to be more specific to our industry. ----- ### "Easy to use and easy to customise" — 4.0/5 > **Rebecca** | *24 February 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: It makes it really easy to store emails between teams to pick up work while members are away. Pipeline sales tracking is really useful to keep track of sales prospectives, and we created a pipeline specifically for renewals as well to get a good overall picture of both. Custom tags can be added as well so we can personalise it to our product types. > > **Cons**: The tags make it useful to track specific details about products, but it doesn't seem possible to use these tags when looking at sales forecasting, and splitting revenue by custom tags. This would be a great feature to make the forecasting more interactive and drill down into more detail. > > Very good, easy to use, easy to set up, does almost everything we need. ----- ### "Still and invaluable tool for Account Management" — 4.0/5 > **Anonymous User** | *24 March 2026* | Information Services | Recommendation rating: 8.0/10 > > **Pros**: It's great for a number of reasons: keeping track of contacts, creating mailing lists, tracking oppurtunities and renewals, I like how all of these features are in one place and linked to team members. > > **Cons**: I'd have to still say the automatic importing of contacts. With AI, we should now be able to at least suggest companies for new contacts based on email addresses etc.. > > It's still a very useful tool which I use daily, it does what it set's out to do in a pretty easy to use way, although sometimes the UI is a bit strange. ----- ### "My first choice for email marketing." — 4.0/5 > **Lombardiga** | *20 December 2024* | Renewables & Environment | Recommendation rating: 9.0/10 > > **Pros**: Capsule software allows to efficiently send email campings and track all campaign performance in real-time. Customizability of the software is very high. > > **Cons**: Capsule software excels in most areas I have nothing to dislike. > > The product has allowed us to efficiently create professional looking camping and provide reliable insights that enhance our decision making. ----- ### "Essential tool for the small business owner" — 5.0/5 > **Verified Reviewer** | *3 January 2025* | Design | Recommendation rating: 9.0/10 > > **Pros**: Keeping track of sales and leads with automated tasks and follow up emails. Revenue forecasting. Detailed metrics for analyzing your sales process. Email templates. User permissions. The calendar view so you can see all team tasks alongside calendar events and deadlines. > > **Cons**: I had to really think to come up with something\! > > I use this to manage our entire sales process and delivery of all client projects as well. Our team loves it, it's simple to use and nicely designed. ----- Page: 1 / 8\ Next: [Next page](https://www.capterra.co.uk/software/124041/capsule?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/124041/capsule) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data