---
description: Discover the benefits and disadvantages of Florenz.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Florenz Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/30906/customer-engagement/software) > [Florenz](/software/1237314/Florenz)

# Florenz

Canonical: https://www.capterra.co.uk/software/1237314/Florenz

> Florenz is AI software that automates customer journeys on WhatsApp to help businesses acquire, serve, and retain clients.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses Florenz?

Hotels, property sales, telco and retail/agency teams in Singapore \& SEA running customer journeys on WhatsApp. Buyers: revenue, front office, guest experience, growth leads who qualify, route, book.

## About the vendor

- **Company**: Florenz AI

## Commercial Context

- **Pricing model**: Usage Based
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Argentina, Aruba, Australia, Austria, Bahamas, Belgium, Bermuda, Bosnia & Herzegovina, Brazil, Bulgaria, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Croatia, Cyprus, Czechia, Denmark, Dominican Republic and 40 more

## Features

- Communication Management
- Customer History
- Feedback Management
- Live Chat
- Multi-Channel Communication
- Reporting/Analytics

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Customer Engagement Software](https://www.capterra.co.uk/directory/30906/customer-engagement/software)

## Alternatives

1. [Zoho CRM](https://www.capterra.co.uk/software/155928/zoho-crm) — 4.3/5 (7007 reviews)
2. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3494 reviews)
3. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4094 reviews)
4. [Text](https://www.capterra.co.uk/software/1078275/Text) — 4.7/5 (32 reviews)
5. [Zoho CRM Plus](https://www.capterra.co.uk/software/182207/zoho-crmplus) — 4.4/5 (71 reviews)

## Links

- [View on Capterra](https://www.capterra.co.uk/software/1237314/Florenz)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10181896/Florenz/> |
| en-AE | <https://www.capterra.ae/software/1237314/Florenz> |
| en-AU | <https://www.capterra.com.au/software/1237314/Florenz> |
| en-CA | <https://www.capterra.ca/software/1237314/Florenz> |
| en-GB | <https://www.capterra.co.uk/software/1237314/Florenz> |
| en-IE | <https://www.capterra.ie/software/1237314/Florenz> |
| en-IL | <https://www.capterra.co.il/software/1237314/Florenz> |
| en-IN | <https://www.capterra.in/software/1237314/Florenz> |
| en-NZ | <https://www.capterra.co.nz/software/1237314/Florenz> |
| en-SG | <https://www.capterra.com.sg/software/1237314/Florenz> |
| en-ZA | <https://www.capterra.co.za/software/1237314/Florenz> |

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