15 years helping British businesses
choose better software

What is Ytel?

Ytel's Contact Center was built for lead generation, accelerating sales, and coordinating large-scale marketing campaigns. Ideal for businesses with 10 or more agents. Automatically flag and change phone numbers that get marked as spam, access to the premium short code (ex: 411-411 and 911-911), 800, and local phone numbers with every area code. Highlighted features: Outbound Calling, Ringless Voicemail, Call Tracking, Lead Distribution, Voice Broadcasting, Custom IVR, and ask about our API.

Who Uses Ytel?

Companies, agencies and organizations that interact with mass numbers of customers and contacts for campaigns and customer care. Clients include Solar, Mortgage, Auto, Political, Lead Gen and more.

Ytel Software - Agent
Ytel Software - API
Ytel Software - Contact Center
Ytel Software - Route
Ytel Software - SMS Messaging

Not sure about Ytel? Compare with a popular alternative

Ytel

Ytel

3.9 (25)
US$100.00
month
Free version
Free trial
77
8
3.8 (25)
3.3 (25)
3.7 (25)
VS.
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
US$2.95
month
Free version
Free trial
61
3
4.2 (100)
4.2 (100)
3.7 (100)
Green rating bars show the winning product based on the average rating and number of reviews.

Other great alternatives to Ytel

Bria
Top rated features
Alerts/Notifications
Call Recording
VoIP Connection
iPlum
Top rated features
Call Routing
Caller ID
Chat/Messaging
CloudTalk
Top rated features
Call Centre Management
Call Logging
Call Recording
Genesys Cloud CX
Top rated features
Automatic Call Distribution
Call Centre Management
VoIP Connection
Call Center Studio
Top rated features
Automatic Call Distribution
Call Logging
Document Storage
LeadDesk
Top rated features
Call Logging
Call Monitoring
Call Recording
BeInContact
Top rated features
Call Center Integration
Caller ID
Collaboration Tools
Five9
Top rated features
Call Logging
Call Monitoring
Call Recording
VICIdial
Top rated features
Automatic Call Distribution
Call Logging
Call Recording

Reviews of Ytel

Average score

Overall
3.9
Ease of Use
3.8
Customer Service
3.7
Features
4.2
Value for Money
3.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Verified Reviewer
Verified LinkedIn User
, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

An excellent program that scales up well with our company, increasing calls and efficiency.

5.0 6 years ago

Pros:

This has been an excellent experience, with a UI that's easy to use and full of features. Reports are powerful and our outbound calls have become nearly effortless.

Cons:

There are no major cons with the software that we've experienced, so we're extremely satisfied. We experience minor delays when hanging up with callers but the delay is so minimal we never notice. Otherwise, all network interations are immediate.

Jessy
telemarketing manager in Mexico
Real Estate, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Ytel: Efficient Dialer

4.0 5 years ago

Comments: Ytel is a good Dialer system to use for beginner call centers. Not much features but gets the job done!

Pros:

Ytel is a good system to use when quality is not what matters. If you´re looking to call more contacts rather than have quality calls, this is the best dialer system to use i guess! Speedy dials! saves time!

Cons:

There are a few negatives to the Ytel system,for example, calls are not automatically recorded. And there is a big pause time between calls!

Verified Reviewer
Verified LinkedIn User
Facilities Services, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Full of issues

1.0 6 years ago

Pros:

I don't really like anything about this software.

Cons:

Almost everything. The interface is clunky and full of issues. Simple tasks that should all be in one area are instead spread out among different locations in the interface. Their support is awful and will blame every issue on your network or computers even before they know any details on your pc or connection. Calls get crossed with other lines sometimes. Some settings just don't work at all and the documentation explaining them is also wrong. You can really tell their whole system needs a complete overall but they dont seem interested in fixing anything.

Ryan
CEO in US
Primary/Secondary Education
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Tried Many Call Center Solutions, None of them come CLOSE to Ytel!

5.0 8 years ago

Pros:

First of all, there are plenty of call center dialers out there. If you're reading this, I'm sure you're very aware of the ones that exist out there. I have personally tried them all and finally found one that I can actually rely on! When you need support or have an issue (very rare), they have an actual qualified support team IN the US! I got so tired of calling other companies support that had no idea how to use the system beside the very basic level items. Ytel support is definitely up there with their best features. To go along with it, the user interface for the agent is second to none. It makes it so much easier to train the agents and they love the look and feel of it. Most agents come from a non-technical background so ytel has made that process simple for the agents. More so than that, even the simplest admin can set up and run any campaign very easily. There is no need to have an expert set up campaigns because its just so simple! Ytel is also always increasing their product line and helping companies vertically integrate. They integrate with companies that do what they do best and offer solutions to call centers to help them run their center better. For example, I know first hand that they are working on an integration with a company called Call Criteria to easily integrate a third party quality assurance solution into their system! Seriously, it does not get any easier!!

Cons:

I know that they're working on this but it wouldn't be an honest review without at least being honest. The one item that is lacking for a very advanced user like myself is their reporting. Even though they are open and actually customized a report for us that we were able to use, it didn't come out of the box like some other system. Regardless, they were able to create a fully customized solution for us in no time and it worked out great!

Holly
Director of Marketing/New and improved Danny?! in US
Marketing & Advertising, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Patrick Deserves a PLATINUM metal !

4.0 8 years ago

Comments: I have used YTEL with before in Mediamix's system. I pulled reports, loaded lists ect and though transferring to Car Guardian would be similar. The set up is messy and everyone on the support team has been very helpful when I call in with questions. I have spoken with Jimmy most days as well as James, I am sure they flip a coin to see who will answer my trivial questions for the day, but they are always nice and helpful! Patrick is a CHAMP! He has taken a lot of time to make sure that I don't blow anything up! I look forward to working with him as we set up a new streamlined system,

Pros:

PATRICK! When set up properly it is very easy to create reports and sort information in a way that makes sense. I also like that the system is led by the phone number, this makes it very easy to search ona lead. Also, if there is something you would like to see a certain way, they will build it for you and make it "pretty"

Cons:

There is no quick way to get list information to make changes on the fly. If it was easy to quickly know how m,any leads are in each list and when a list was ready to reset or how much has been dialed; life would be much easier. Going into each list to evaluate is time consuming and I have not got the same explanation on how to read the report either. Seem everyone interprets this differently. Running an export call report and sorting is also time consuming and results in a different answer each time the list resets. Not easy to figure if the list is good or not.